Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleaning issues
Poor breakfast
High fees

Categories

Cleanliness
8
Issues with room cleanliness reported; multiple guests noted hair in the bathroom and other cleanliness concerns.
Service
10
Most guests praised the staff's friendliness and helpfulness; however, some service failures were noted.
Location
10
The location received consistent praise for its convenience and accessibility.
Room Quality
9
Room size and design praised; however, some guests reported discomfort with pillows.
Amenities
9
Standard amenities were available, but some guests had issues with the hotel facilities.
Value for Money
8.5
Some guests felt the hotel did not provide value for its cost; criticisms of extras and cleaning fees were noted.
Food and Beverage
7.5
Significant complaints about the breakfast quality, with several guests noting dissatisfaction with food.
Overall Experience
10
Despite some issues, overall enjoyment from guests with praised elements such as location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:12

Property Description

Prime Location
Located just 200 metres from the iconic Puerta del Sol, JW Marriott Hotel Madrid offers a prime spot in the heart of the cultural and commercial center of Madrid.

Proximity to Major Attractions
Within a short walking distance, guests can explore renowned museums like the Prado and Thyssen Museums, making it convenient for art enthusiasts to immerse themselves in the city's rich cultural scene.

Surrounded by Vibrant Dining Options
With the Sol Metro Station a stone's throw away and a plethora of bars and restaurants in the vicinity, guests can indulge in the vibrant culinary offerings of Madrid right at their doorstep.

Experience the best of Madrid at JW Marriott Hotel Madrid. Book your stay now!

Important information:

Please note that guests must present the credit card used to make the reservation upon arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Video

Guest Reviews

9
Based on 343 reviews
Cleanliness: 8
Service: 10
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 10
O
oğuz kaan halil • solo_traveller • tr
10
2026-09-12 • via Nuitee
M
MARIE ANGE - SOULEYMANE • couple • fr
4
Je n irais plus dans cette chaîne d'hôtel.
Pros:

Petit dejeuner tres limité. Mauvaise organisation. Quantité médiocre. On nous donne tres peu de vienoiseries. Il faut supplier pour en avoir. Non seulement la Quantité est petite mais en plus on vous emmène des miniatures. Habituellement dans un 5 étoiles ce sont des buffets qui rivalisent de beauté. N oublions pas que les petits déjeuners sont tres chers. Donc il faut aussi que le client en ai pour son argent

Cons:

La reception ne repond pas au telephone

2026-09-11 • via Nuitee
A
Abdullah • couple • sa
8
2026-09-07 • via Nuitee
S
Suzy • couple • fr
8
2026-09-07 • via Nuitee
S
Shahid • couple • us
5
2026-09-05 • via Nuitee
A
Agostini • couple • id
9
Would come back to this hotel. Good experience
Pros:

The location is great.
The staff is very helpful and friendly

Cons:

Everything was ok

2026-09-03 • via Nuitee
D
Dan • couple • ro
10
2026-09-03 • via Nuitee
T
Tatiana • couple • ru
9
Отличный отель
Pros:

Отель отличный! Просторный номер с балконом, очень светлый, с удобной кроватью! Нам повысили категорию номера, что очень приятно! Спасибо персоналу отеля! Расположение идеальное, близко до всех основных достопримечательностей.

Cons:

Расстроил плохой wi-fi( Если нужно поработать, то это превращается в нервотрепку(
В номерах помимо плохо работающего wi-fi даже мобильный интернет плохо работал (возможно из-за толстых стен)
Очень хотелось бы, чтобы обратили на это внимание и наладили работу интернета в отеле.
Не понравился завтрак! Совсем! За 44 евро с человека не было даже выпечки( Не хватило разнообразия.
Хотя справедливости ради напишу, что мне приготовили восхитительный омлет!

2026-08-31 • via Nuitee
Z
Zeynep • couple • gb
10
2026-08-24 • via Nuitee
A
Andre • couple • br
10
Pros:

Pessoal atencioso, hotel muito bem localizado e um incrível cuidado com o hóspede. Perfeito!

2026-08-23 • via Nuitee
H
Husam • couple • sa
9
Highly recommended, it was excellent experience
Pros:

The location amazing, the staff are friendly

Cons:

Nothing

2026-08-23 • via Nuitee
C
CARLOS • extended_group • br
9
2026-08-22 • via Nuitee
E
Eduardo • couple • br
10
Ótima opção de luxo e conforto no coração de Madrid
Pros:

JW Marriott é sempre sensacional!

Cons:

Nada

2026-08-21 • via Nuitee
J
Joginder Pal • couple • in
10
Superb
Pros:

All good

Cons:

Nothing

2026-08-20 • via Nuitee
K
Khalid • family_with_children • sa
10
Pros:

من اجمل الفنادق في مدريد ، خدمات واستقبال مميز ، يقع الفندق في سنتر مدريد بالقرب من كل الخدمات والمراكز التجارية والبراندات العالمية والمطاعم،

Cons:

- سعرهم مرتفع
- فطورهم محدود جدا جدا

2026-08-18 • via Nuitee
A
Ana Sofia • family_with_children • fr
7
2026-08-18 • via Nuitee
A
Almutairi • solo_traveller • kw
1
Pros:

الطاقم جيد ولكن لم يسترجع التامين لي اخذ مني من غير وحه حق 100 يورو

Cons:

البوفيه كان سئ جدا فقط اجبان والباقي بالطلب وعازل الغرف غير جيد تسمع الي حواليك كلهم حتى الي يسولف بالغرف الي جنبك تسمعه

2026-08-18 • via Nuitee
M
Maya • couple • ae
9
Lovely five stars hotel
Pros:

Beautiful hotel , great location, lovely staff

Cons:

Nothing. Loved the hotel and the value . Rooms are well equipped and very clean. Service was really good.

2026-08-15 • via Nuitee
A
Areeb • extended_group • sa
10
2026-08-12 • via Nuitee
A
Areeb • extended_group • sa
10
Would recommend it
Pros:

Everything

Cons:

Nothing

2026-08-12 • via Nuitee