Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleaning issues
Poor breakfast
High fees

Categories

Cleanliness
8
Issues with room cleanliness reported; multiple guests noted hair in the bathroom and other cleanliness concerns.
Service
10
Most guests praised the staff's friendliness and helpfulness; however, some service failures were noted.
Location
10
The location received consistent praise for its convenience and accessibility.
Room Quality
9
Room size and design praised; however, some guests reported discomfort with pillows.
Amenities
9
Standard amenities were available, but some guests had issues with the hotel facilities.
Value for Money
8.5
Some guests felt the hotel did not provide value for its cost; criticisms of extras and cleaning fees were noted.
Food and Beverage
7.5
Significant complaints about the breakfast quality, with several guests noting dissatisfaction with food.
Overall Experience
10
Despite some issues, overall enjoyment from guests with praised elements such as location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:12

Property Description

Prime Location
Located just 200 metres from the iconic Puerta del Sol, JW Marriott Hotel Madrid offers a prime spot in the heart of the cultural and commercial center of Madrid.

Proximity to Major Attractions
Within a short walking distance, guests can explore renowned museums like the Prado and Thyssen Museums, making it convenient for art enthusiasts to immerse themselves in the city's rich cultural scene.

Surrounded by Vibrant Dining Options
With the Sol Metro Station a stone's throw away and a plethora of bars and restaurants in the vicinity, guests can indulge in the vibrant culinary offerings of Madrid right at their doorstep.

Experience the best of Madrid at JW Marriott Hotel Madrid. Book your stay now!

Important information:

Please note that guests must present the credit card used to make the reservation upon arrival.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and costs EUR 6 per hour.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 160 per week.

Location

Guest Reviews

9
Based on 264 reviews
Cleanliness: 8
Service: 10
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 10
M
Mona • extended_group • sa
9
Pros:

it was the second time for me .. great location everything amazing in the hotel except the receptionist (NOHA ) he trying to make me pay for the suite again which is fully paid ..
he was absolutely that it is unacceptable and inappropriate for the place.

2026-04-17 • via Nuitee
J
JORGE • family_with_children • mx
10
2026-04-16 • via Nuitee
K
Kalinda Alice • couple • gb
8
2026-04-09 • via Nuitee
A
Artur • solo_traveller • gb
9
2026-04-07 • via Nuitee
A
alowais • family_with_children • ae
10
2026-04-05 • via Nuitee
A
Adewunmi • couple • ng
10
2026-04-01 • via Nuitee
D
Dmitriy • couple • kz
9
2026-03-26 • via Nuitee
G
GiacomoBe • family_with_children • ch
9
très bien
Cons:

La carte du bar est à améliorer

2026-03-23 • via Nuitee
R
Rafael • solo_traveller • br
9
2026-03-23 • via Nuitee
İpek Azize • extended_group • tr
8
2026-03-20 • via Nuitee
L
lesar • couple • tr
10
2026-03-16 • via Nuitee
S
Seraj • family_with_children • sa
9
Pros:

Location and room furniture

Cons:

No swimming pool and breakfast is limited

2026-03-16 • via Nuitee
C
CHARLES • family_with_children • fr
10
2026-03-12 • via Nuitee
M
mohanad • family_with_children • iq
7
اقامه هادئه مريحه
Pros:

الفندق جيد ممرات ضيقه الحمام كان بتصميم مزعج بدون شطاف السعر مرتفع الموقع ممتاز جدا مقابل الفور، سيزون الموظفين متعاونين مبتسمين خلوقين جدا كل شيء كان جيد الاثاث مساحة الغرف جيدة

Cons:

ضيق الممرات و الحمام ريسبشن صغير

2026-03-10 • via Nuitee
Y
Yairelys • couple • us
10
Awesome
Pros:

Location, best service, beautiful hotel

2026-03-09 • via Nuitee
A
Aleksei • couple • es
10
2026-03-06 • via Nuitee
M
metin • couple • tr
8
iyi güzel
Pros:

konum çok iyi,personel süper

Cons:

odalar belirtilen büyüklükte değil

2026-03-02 • via Nuitee
C
Colin • couple • gb
9
Hotel immaculate with good sized rooms and very attentive staff
Pros:

Location is excellent. Hotel is relatively new and was immaculate throughout. The room was well designed and spacious for a city centre hotel.

Cons:

beds were very firm - but you are able to order a mattress topper which made a big difference

2026-02-27 • via Nuitee
T
Trenchev • couple • bg
10
2026-02-26 • via Nuitee
J
jose • couple • es
7
Cons:

Los camareros del desayuno tienen que ser más rápidos y eficientes.

2026-02-26 • via Nuitee