Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleaning issues
Poor breakfast
High fees

Categories

Cleanliness
8
Issues with room cleanliness reported; multiple guests noted hair in the bathroom and other cleanliness concerns.
Service
10
Most guests praised the staff's friendliness and helpfulness; however, some service failures were noted.
Location
10
The location received consistent praise for its convenience and accessibility.
Room Quality
9
Room size and design praised; however, some guests reported discomfort with pillows.
Amenities
9
Standard amenities were available, but some guests had issues with the hotel facilities.
Value for Money
8.5
Some guests felt the hotel did not provide value for its cost; criticisms of extras and cleaning fees were noted.
Food and Beverage
7.5
Significant complaints about the breakfast quality, with several guests noting dissatisfaction with food.
Overall Experience
10
Despite some issues, overall enjoyment from guests with praised elements such as location and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:12

Property Description

Prime Location
Located just 200 metres from the iconic Puerta del Sol, JW Marriott Hotel Madrid offers a prime spot in the heart of the cultural and commercial center of Madrid.

Proximity to Major Attractions
Within a short walking distance, guests can explore renowned museums like the Prado and Thyssen Museums, making it convenient for art enthusiasts to immerse themselves in the city's rich cultural scene.

Surrounded by Vibrant Dining Options
With the Sol Metro Station a stone's throw away and a plethora of bars and restaurants in the vicinity, guests can indulge in the vibrant culinary offerings of Madrid right at their doorstep.

Experience the best of Madrid at JW Marriott Hotel Madrid. Book your stay now!

Important information:

Please note that guests must present the credit card used to make the reservation upon arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

9
Based on 330 reviews
Cleanliness: 8
Service: 10
Location: 10
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 10
A
Aleksey • couple • bg
9
2026-08-08 • via Nuitee
S
Sabrina • extended_group • fr
6
2026-08-02 • via Nuitee
R
Rafa • solo_traveller • sa
10
Pros:

Amazing in all ways, highly recommend

2026-07-17 • via Nuitee
R
Roy • solo_traveller • nl
10
2026-07-14 • via Nuitee
L
Laura • couple • co
8
2026-07-04 • via Nuitee
S
Saif • solo_traveller • ae
9
2026-07-02 • via Nuitee
M
Manfred • solo_traveller • fr
10
2026-06-28 • via Nuitee
L
Louis Christian • couple • fr
8
Bel hôtel, personnel superbe !!! Wifi et téléphone désastreux !!!
Pros:

Emplacement!!! Hotel building!!!
Personnel superbe

Cons:

Panne du Wifi et du téléphone!!!! Très très perturbant!!!

2026-06-25 • via Nuitee
R
Rayed • solo_traveller • sa
8
2026-06-24 • via Nuitee
H
Hamad • solo_traveller • ae
9
Pros:

Location and good helpful staff

2026-06-19 • via Nuitee
X
Xavier • couple • fr
8
Très bon hôtel à refaire
Pros:

Chambre spacieuse et confortable

Cons:

Stationnement difficile

2026-06-19 • via Nuitee
S
Stella • couple • ar
9
Excelente ubicación
Pros:

Excelente ubicación. Todo el Personal muy atento

2026-06-11 • via Nuitee
M
Manfred • solo_traveller • fr
10
2026-06-11 • via Nuitee
P
Paola • couple • it
4
2026-06-06 • via Nuitee
E
Erhan • solo_traveller • tr
10
2026-06-06 • via Nuitee
H
helin • extended_group • tr
9
Pros:

Otel gayet temiz

Cons:

Kahvaltı bence yetersizdi

2026-06-04 • via Nuitee
A
Anna Pavlovna • solo_traveller • it
6
2026-06-04 • via Nuitee
S
Sandro • solo_traveller • li
9
2026-06-03 • via Nuitee
H
Hortensia • solo_traveller • mx
10
Pros:

El servicio

2026-06-01 • via Nuitee
P
Pedro • solo_traveller • pt
9
2026-06-01 • via Nuitee