Country Cascades Waterpark Resort

Hotels
8.5 (4255 reviews)
204 Sharon Drive , Pigeon Forge , us
+1 (877) 686-7829

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent water park and kids activities
Friendly/helpful staff (notably Gabriela)
Great location near The Island
Good value/affordable for families
Clean and well-maintained public areas reported by many
Lots of on-site amenities and nightly activities
Cons:
Noise from other guests/children at night and early morning
Room issues: small, dated, and reports of mildew/mold in at least one room
Inconsistent staff behavior (some rude employees)
Some pools/slides closed or not heated as advertised
Food venues closed during visits (limited F&B availability)
Front desk communication issues and check-in information lacking

Categories

Cleanliness
6
Mixed reports: many guests found the property clean, but at least one stay reported severe issues (mildew, mold on mattresses and sofa, damp bedding) that significantly lower cleanliness sentiment.
Service
9.7
Generally praised staff (several mentions of friendly, helpful employees and a standout named Gabriela), though isolated incidents of rudeness (candy shop, front desk communication issues) were reported.
Location
10
Multiple mentions of a great location and proximity to The Island; location sentiment is consistently positive.
Room Quality
6.5
Several guests noted small or dated rooms, a gross/soiled couch, and issues with shower curtains; one severe report included mildew and mold in the room.
Amenities
10
Strong positive sentiment for amenities—water park, pools, slides, nightly activities, and many kids-focused offerings were repeatedly praised as highlights.
Value for Money
10
Multiple guests called it a great price/great value and a fun getaway for kids, indicating strong perceived value.
Food and Beverage
7
Mixed: some dining/service staff were reported as rude and several food venues (snack shack, taco place) were closed during visits, reducing satisfaction with F&B options.
Overall Experience
8.8
Overall positive family-focused experience driven by the waterpark and activities, but dampened for some by noise, room issues, occasional staff rudeness, and closed amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-15 03:04

Property Description

Luxurious Stay in Pigeon Forge, Tennessee

Room Amenities: Each room at Country Cascades Waterpark Resort features a refrigerator, flat-screen TV, and ironing facilities for your comfort.

Fun in the Sun: Enjoy the seasonal outdoor pool and water park during your stay at the Cascades.

Local Recommendations: Let our friendly front desk staff guide you to the best wineries and restaurants in the area.

Experience the thrill of Dollywood just a short drive away, indulge in delicious treats at The Winery at the Old Mill, and explore The Island in Pigeon Forge. With new amenities like Beary Bears Galactic Galaxy and Granny Cluckett’s Breakfast, your stay at Country Tower promises to be unforgettable. Book now for a memorable vacation!

Important information:

Please be advised the property water park is open on a seasonal basis (weather permitting) from mid-March through September. Please call the hotel directly concerning dates outside this range.

Please note that a maximum of 8 rooms may be booked by a guest at one time. Contact hotel for details.

The properties require the credit card holder to present proper ID and the credit/debit card used to pay the first night's deposit at check-in.

Please note that parking during car shows is limited to 1 parking space per room. Contact the property for more information.

If the card holder will not be present at check-in, the property requires that the credit card holder complete a Credit Card Authorization form to be sent in advance of arrival.

Per our policies, we cannot rent a non-handicap room when a handicap room is required or requested.

The waterpark is open through mid -October. Parking is always limited to 1 space.

Cashless
Country Cascades will no longer accept cash as a method of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Oct 19, 2026 until Fri, May 21, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TYS

Location

Guest Reviews

8.5
Based on 4255 reviews
Cleanliness: 6
Service: 9.7
Location: 10
Room Quality: 6.5
Amenities: 10
Value for Money: 10
Food and Beverage: 7
Overall Experience: 8.8
S
Shasta • family_with_children • us
10
2026-09-18 • via Nuitee
P
Philson • family_with_children • us
8
2026-09-17 • via Nuitee
R
Regina • family_with_children • us
10
Great place to visit with kids.
Pros:

The water park was great and they had a lot of activities to get the kids involved. Great location near the The Island.

Cons:

Not all of the food venues were open the weekend we were there ( the snack shack and taco place).

2026-09-15 • via Nuitee
H
Heather • solo_traveller • us
10
2026-09-15 • via Nuitee
M
Magan • solo_traveller • us
10
2026-09-14 • via Nuitee
B
Beverly • solo_traveller • us
1
Pros:

The water park

Cons:

The employee were nasty to us had attitudes with us and was been snippy about everything ... no communication with the front desk about anything we need or requested. They lied and told us the outside pool would be on Saturday and it wasnt

2026-09-14 • via Nuitee
M
Monica • solo_traveller • us
10
2026-09-13 • via Nuitee
C
Casey • solo_traveller • us
8
2026-09-12 • via Nuitee
R
Rutherford • couple • us
5
Pros:

Kids had fun

Cons:

Rooms were way too small!!

2026-09-11 • via Nuitee
K
Kari • family_with_children • us
10
Pros:

It was the perfect stay for a family vacation

2026-09-10 • via Nuitee
D
Dennie • family_with_children • us
10
2026-09-09 • via Nuitee
R
Rodzes • family_with_children • us
10
Pros:

I recommend this property

2026-09-08 • via Nuitee
C
Charles • solo_traveller • us
10
2026-09-08 • via Nuitee
E
Erica • extended_group • us
9
2026-09-08 • via Nuitee
R
Rebecca J • solo_traveller • us
10
2026-09-08 • via Nuitee
T
Theresa • solo_traveller • us
8
Pros:

The dance party nightly was excellent with Tye. My son is an adult special needs and this was an highlight to his day.

Cons:

Check out time needs changed until 11am. The shower curtain needs changed or replaced.

2026-09-08 • via Nuitee
H
Hilda • family_with_children • us
10
We had a great time
Pros:

It’s very good lots of things to do for the kids

Cons:

The rooms were clean the staff was very friendly

2026-09-08 • via Nuitee
H
Halcomb • family_with_children • us
4
Cons:

Our first room was on the 3rd floor and immediately smelled like mildew. Once we got to the room, the dresser drawers were open and the dresser was in the middle of the room. The bedding was damp, there was mold covering both mattresses with no mattress protector. The sofa cushions were also covered in mold. There was a dirty sock and old hotel bracelet in the sheets.

2026-09-08 • via Nuitee
J
Josh • family_with_children • us
8
Pros:

Location pools activities the view from room

Cons:

Very dated rooms our couch was gross told them and no one came to even look at the couch.

2026-09-08 • via Nuitee
T
timothy • couple • us
6
Pros:

Great location! So many things to do inside of the resort.

Cons:

We didn’t realize it was more centered around children, but we did have a good stay!

2026-09-08 • via Nuitee