Country Cascades Waterpark Resort

Hotels
8.5 (4255 reviews)
204 Sharon Dr , Pigeon Forge , US
+1 (877) 686-7829
[email protected]

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Free
Children allowed

Facilities

Free WiFi
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent water park and kids activities
Friendly/helpful staff (notably Gabriela)
Great location near The Island
Good value/affordable for families
Clean and well-maintained public areas reported by many
Lots of on-site amenities and nightly activities
Cons:
Noise from other guests/children at night and early morning
Room issues: small, dated, and reports of mildew/mold in at least one room
Inconsistent staff behavior (some rude employees)
Some pools/slides closed or not heated as advertised
Food venues closed during visits (limited F&B availability)
Front desk communication issues and check-in information lacking

Categories

Cleanliness
6
Mixed reports: many guests found the property clean, but at least one stay reported severe issues (mildew, mold on mattresses and sofa, damp bedding) that significantly lower cleanliness sentiment.
Service
9.7
Generally praised staff (several mentions of friendly, helpful employees and a standout named Gabriela), though isolated incidents of rudeness (candy shop, front desk communication issues) were reported.
Location
10
Multiple mentions of a great location and proximity to The Island; location sentiment is consistently positive.
Room Quality
6.5
Several guests noted small or dated rooms, a gross/soiled couch, and issues with shower curtains; one severe report included mildew and mold in the room.
Amenities
10
Strong positive sentiment for amenities—water park, pools, slides, nightly activities, and many kids-focused offerings were repeatedly praised as highlights.
Value for Money
10
Multiple guests called it a great price/great value and a fun getaway for kids, indicating strong perceived value.
Food and Beverage
7
Mixed: some dining/service staff were reported as rude and several food venues (snack shack, taco place) were closed during visits, reducing satisfaction with F&B options.
Overall Experience
8.8
Overall positive family-focused experience driven by the waterpark and activities, but dampened for some by noise, room issues, occasional staff rudeness, and closed amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-15 03:04

Property Description

Country Cascades Waterpark Resort is a family resort in Pigeon Forge, Tennessee with 314 rooms across three towers. The resort includes two waterparks — Braxton Beaver's Shipwreck Bay indoor waterpark (open year-round) and Cascades Waterpark (open seasonally) — plus a bowling alley, arcade, rock climbing wall, gem mine, six dining venues, and daily kids' activities. All waterpark access and resort amenities are included with every stay. Located less than 5 minutes from Dollywood.

Important information:

Please be advised the property water park is open on a seasonal basis (weather permitting) from mid-March through September. Please call the hotel directly concerning dates outside this range.

Please note that a maximum of 8 rooms may be booked by a guest at one time. Contact hotel for details.

The properties require the credit card holder to present proper ID and the credit/debit card used to pay the first night's deposit at check-in.

Please note that parking during car shows is limited to 1 parking space per room. Contact the property for more information.

If the card holder will not be present at check-in, the property requires that the credit card holder complete a Credit Card Authorization form to be sent in advance of arrival.

Per our policies, we cannot rent a non-handicap room when a handicap room is required or requested.

The waterpark is open through mid -October. Parking is always limited to 1 space.

Cashless
Country Cascades will no longer accept cash as a method of payment. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Oct 19, 2026 until Fri, May 21, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TYS

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.5
Based on 4255 reviews
Cleanliness: 6
Service: 9.7
Location: 10
Room Quality: 6.5
Amenities: 10
Value for Money: 10
Food and Beverage: 7
Overall Experience: 8.8
K
Karen • family_with_children • us
8
Beds and pillows were hard. Bathtub was slippery and shower curtain did not cover the whole shower. Which made the floor
Pros:

Everything was very nice.

2026-10-20 • via Nuitee
J
Jerry Sawyers • family_with_children • us
6
Pros:

The water park was nice

Cons:

The rooms are a bit dated. The A/C units are older and work decently. I feel the rooms could have been cleaned better

2026-10-19 • via Nuitee
D
Dylanwomac • solo_traveller • us
10
2026-10-19 • via Nuitee
S
Stuart • family_with_children • us
5
Cool water park. Lacks a maid
Pros:

Water park was great.

Cons:

Room wasn’t ready in a timely way. They did not clean rooms while we were there. They only replaced the towels. Did not take out trash, sweep, or make bed etc… Room started to smell so we started to stack trash in the hallway.

2026-10-19 • via Nuitee
G
Gloria • family_with_children • us
7
Mixed reviews
Pros:

Love all the activities for the kids!

Cons:

The air in my room was not working and the toilet ran the whole time. Beds were comfortable 😌

2026-10-18 • via Nuitee
T
Tina • family_with_children • us
10
2026-10-18 • via Nuitee
B
Bonnie • family_with_children • us
5
Pros:

The location was close to Dollywood.

Cons:

Our room had a very strong smell that was not pleasant.

2026-10-17 • via Nuitee
D
Dennis • family_with_children • us
10
Very pleasant
Pros:

Everyone and everything was very pleasing

Cons:

Liked everything

2026-10-17 • via Nuitee
J
John • family_with_children • us
10
Great place to stay!
Pros:

The water parks are great entertainment for the kiddos and adults. The rooms were clean and the beds were comfortable, everything was top notch.

Cons:

Nothing

2026-10-17 • via Nuitee
E
Erica • extended_group • us
10
Happy
Pros:

Everything! I literally cannot say enough about this place. We visited a few years ago before the renovations and loved it back then as well. Now, it's a child's dream!

Cons:

I didn't like that we had to leave and go back home!

2026-10-16 • via Nuitee
H
hugo • family_with_children • us
10
Bueno
Pros:

Las pisinas

Cons:

Que abrieran el acceso de la piscina al segundo edificio

2026-10-16 • via Nuitee
M
Melissa • family_with_children • us
2
2026-10-16 • via Nuitee
A
Amanda • family_with_children • us
9
Beautiful place. Great value
Pros:

It’s beautiful and well kept! The water park is awesome

Cons:

The slides close pretty early. One would hope they would be open the entire time the pool area is open

2026-10-15 • via Nuitee
F
Fraser • family_with_children • us
8
Great for kids
Pros:

Kid friendly

Cons:

Need bigger area for activities

2026-10-15 • via Nuitee
L
Leah • couple • us
10
2026-10-15 • via Nuitee
M
Michele • couple • us
7
Kids loved the place. Us adults couldn’t take the constant banging of other kids all night.
Pros:

We loved the waterpark

Cons:

I paid for 3 but we left after 2. The constant running in the hallways and bouncing of what I assume was a basketball right above us until midnight she started again at 6am was too much. Nobody got any sleep.

2026-10-14 • via Nuitee
J
Jeremy • family_with_children • us
10
Great location and kids loved it
Pros:

Clean, price, view, water park

2026-10-13 • via Nuitee
S
Shelly • family_with_children • us
10
Fun getaway for a great price for kids!
Pros:

We loved all the accommodations.

Cons:

I don’t think we had any dislikes. Maybe a little better access from building 2.

2026-10-13 • via Nuitee
S
Smith • family_with_children • us
9
Very nice facility. Very clean. Reviews very helpful
Pros:

Everyone was very nice and friendly.

Cons:

We enjoy staying at Country Cascades

2026-10-13 • via Nuitee
T
Tiffany • family_with_children • us
8
Pros:

All the activities for the kids. Big shout out to the lady named Gabriela working the ice cream and wine station. She was AMAZING. She was so patient with my children and her personality was all around awesome. She definitely enjoys her job.

Cons:

Staff member at the candy shop was rude and acted like she hated not only kids asking her questions but her job in general. I want to say her name was possible Avery? I could be wrong. She had short black hair. We did not return because of her. So disappointing.

2026-10-13 • via Nuitee