The London, a Luxury Collection Hotel, New York City

As someone who has traveled a lot and stayed in a lot of hotels, there's one signal to me that sticks out above the rest--am I thinking about the stay a day later or two days later or longer? And with this hotel/stay, I'm still thinking about it 8 days later. Obviously, I thought very highly of it.

I rarely say this with hotel stays, but the stay was impeccable from start to finish. I booked this stay on points as a Platinum Elite and used a Nightly Upgrade Award which was accepted. Jason from the hotel reached out in advance of my stay and was very helpful. Check-in was quick and friendly. And then I went to the room and WOW. It was on the 53rd floor. It felt very private and secluded. I appreciated being given the Central Park side of the hotel as well (see attached/included). The room was stunning and massive. The living space was beautiful, the bedroom (and bed) comfortable, and the bathroom was spectacular. The soak tub was appreciated and the shower had wonderful pressure.

Within minutes, a delivery was brought to the room with glass bottled waters, the most delicious strawberries with a sinfully delicious chocolate sauce, and a tasty pastry to celebrate our anniversary (also attached). Unexpected, but so appreciated.

The breakfast was surprisingly good the next morning too. Hotel breakfasts to me are hit or miss and most are misses, but this was a hit. Also, this hotel might have the largest fitness center of any hotel in NYC. Finding one this spacious including an actual squat rack is a unicorn.

I requested a late checkout at 4p and it was accepted without hesitation. This is always appreciated. I really felt valued as a Platinum Elite here (which I can't always say at other hotels). Checkout was seamless as well. I only wish my stay was longer.

I've been fortunate to stay at some wonderful Marriott hotels in the city like the Ritz Carlton Nomad, the JW Essex House, the St. Regis and this hotel is easily as good as all of them if not the best.

I will not hesitate to come back and I highly recommend this hotel to others. My only regret is not having found it sooner.

I recently stayed at your property for 5 days. While I appreciated the great location and spacious room, the overall experience fell significantly short of expectations. My primary concerns include:
Fire Alarm Testing: The fire alarm was tested for three consecutive days without any prior warning, disrupting my sleep. When I asked staff about the duration, I was met with an unprofessional and dismissive response.
Lack of Communication: Management has been entirely unavailable, and I am still waiting for a callback. The property’s voicemail is constantly full and staff are rarely reachable.
Mediocre Breakfast: The breakfast quality was poor, offering only basic items like yogurt and plain eggs.
For a $600/night property, this level of service is unacceptable. As a Marriott Bonvoy Titanium member, I expect a much higher standard of hospitality.

O hotel é maravilhoso. Os funcionários são muito atenciosos. Tudo muito limpo e organizado. A localização é perfeita, pois fica a 5 minutos a pé do Central Park.

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Hotel staff were amazing!
We got the “atrium suite which is beautiful but probably not the best room for a family of 4 BC there’s no pull out sofa beds. The management (Michael and Imran) did the impossible to get us extra beds and make it as comfortable for us. They simply went above and beyond to help us. They could have easily said “tough luck, that’s what you booked”.
Imran even called different hotels and stores to try to get us a newspaper since it was the day after the Knicks won the championship. It’s that kind of amazing customer service that makes me say “wow!!!”

Clean, spacious hotel with good rooms, bathrooms and comfy beds. Fit our family of 5. When you call make sure you confirm that the sofa is a pull out couch if you need one. Wonderful cleaning staff that come multiple times a day which is really appreciated.

Always a Great Stay, but One Thing Must Change: I have stayed here many times, dating back to the London days. I always enjoy my time here. My wife and I had another great experience in early May. Everyone at the hotel was terrific meeting our requests, and the location cannot be beat. But---and this is very important--the mattresses have not been updated in many years. This has to change. If they ever replace the mattresses, the hotel would be nearly flawless.

Tout

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The rooms are lovely, the gym is fantastic. The gentleman who cleaned my room was lovely and did a great job.

The doorman and the bell boys were the best and they solved any inquiry they didnt seem upset just to ask for toilet paper or water…. And the room service lady was amazing!!

Went with a family member that had mobility issue. The staff were extremely kind and accommodating