Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable accommodations
Exceptional service
Cons:
Limited food options
Age of the building affecting perception

Categories

Cleanliness
8.36
Several reviews mention cleanliness positively, though some concerns about age affecting perception.
Service
9.53
Many reviews highlight exceptional service, with specific praise for helpful and accommodating staff.
Location
8.37
Location is acceptable but noted to be inconvenient for nearby exploration.
Room Quality
8.82
Rooms are generally spacious and comfortable, with positive feedback on their quality.
Amenities
8.85
Facilities such as the pool and gym received mixed feedback, but overall described as satisfactory.
Value for Money
9.31
Many reviews mention reasonable pricing corresponding with quality services.
Food and Beverage
8.36
Breakfast and restaurant experiences are varied, with great breakfast and mixed feedback on other meals.
Overall Experience
8.83
Overall experiences are positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:44

Property Description

Luxurious Accommodation
Experience a blend of Asian and Javanese luxury at Shangri-la Surabaya. Each air-conditioned room features modern amenities and elegant decor, ensuring a comfortable stay.

Recreational Activities
From a free-form outdoor pool to tennis courts, guests can enjoy a variety of recreational activities during their stay. Relax in the tropical landscapes or engage in a friendly game of tennis.

Convenient Location
Ideally located near popular attractions and shopping centers, Shangri-la Surabaya offers a convenient stay for both leisure and business travelers. Plus, enjoy complimentary shuttle services to nearby malls for a seamless shopping experience.

Book your stay at Shangri-la Surabaya now for an unforgettable luxurious experience!

Important information:

Children’s Meal Policy for All Shangri-La Circle Members
When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

8.8
Based on 538 reviews
Cleanliness: 8.36
Service: 9.53
Location: 8.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 9.31
Food and Beverage: 8.36
Overall Experience: 8.83
M
Marc • extended_group • ch
7
Pros:

Freundliches Personal.

Cons:

Hotel ist in die Jahre gekommen. Schlecht isolierte Fenster

2026-09-19 • via Nuitee
R
Ralf • couple • nl
9
Tussenstop vakantie
Pros:

Alles was geweldig en beneden in de bar speelde een super goede band

2026-09-18 • via Nuitee
F
Francesco • couple • ch
10
2026-09-17 • via Nuitee
B
Barker • couple • ch
10
Pros:

Absolut perfekt! Das beste Hotel unserer gesamten Reise. Man fühlte sich wie zuhause weil das Personal so freundlich und familiär war. Die Zimmer und Einrichtungen sind fantastisch, das Frühstücksbuffet ein Traum! Als mein Mann krank war und ein paar Tage im Spital war, haben sie sich so rührend um uns gekümmert! Einfach gold wert. Vielen Dank und hoffentlich bis bald!

2026-09-16 • via Nuitee
M
Marc • extended_group • ch
8
Insgesamt passt es
Pros:

Frühstück und sehr freundliches Personal

Cons:

Fensterqualität nicht gut. Verkehrslärm ist zu hören

2026-09-13 • via Nuitee
C
Claire • couple • gb
9
2026-09-10 • via Nuitee
H
Halim • solo_traveller • my
10
2026-09-06 • via Nuitee
J
Jessica • couple • ch
10
Pros:

Tout !
Le spa magique !

2026-09-05 • via Nuitee
G
GAFITA • couple • ro
9
2026-08-31 • via Nuitee
G
Gwendoline • extended_group • fr
10
2026-08-30 • via Nuitee
B
Barker • couple • ch
10
Bestes Hotel auf unserer Reise!
Pros:

Der Service und das Personal sind einfach das Beste! Sie haben sich so gut um uns gekümmert, auch als mein Mann krank wurde und ins Spital gebracht werden musste, haben sie uns sehr geholfen! Auch das Zimmer und das Bett waren hervorragend - sehr sauber und bequem! Perfekt nach einem Vulkantrekking!
Das Frühstück war auch erste Klasse, es hat für jeden was dabei!

Cons:

Nichts - alles super!

2026-08-24 • via Nuitee
H
Hermanto • solo_traveller • id
9
Pros:

Sauna , gym , cold plunge , breakfast and room cleanliness

2026-08-23 • via Nuitee
M
Mattia • couple • ch
5
Cons:

Kein typisches Shangri-La, Mitarbeiter ist es völlig egal, wie es den Kunden geht und alle Fragen aufdringlich nach Fotos und Bewertungen

2026-08-23 • via Nuitee
A
ATTHACHAI • solo_traveller • sg
10
Pros:

All staff service very kind I'll come to stay again

Cons:

Outdoor seating alot of mosquitoes

2026-08-20 • via Nuitee
J
Jezabel • family_with_children • fr
10
Super
Pros:

L’accueil et la gentillesse du personnel
Bel hôtel

Cons:

Pas grand chose à faire à proximité de l’hôtel

2026-08-20 • via Nuitee
A
Alexandre • family_with_children • fr
10
2026-08-15 • via Nuitee
R
Respati Madya Ratri • family_with_children • nl
10
Helemaal top
Pros:

Heel gastvrij en echt 5 sterren waard

Cons:

In het weekend vaak events zoals bruiloften waardoor het druk is

2026-08-13 • via Nuitee
G
Gergely • family_with_children • hu
8
2026-08-13 • via Nuitee
L
Luke • solo_traveller • au
9
2026-08-10 • via Nuitee
L
Luke • solo_traveller • au
9
2026-08-10 • via Nuitee