Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Helpful staff
Cons:
Cleanliness issues
Inconsistent amenities
Some service issues

Categories

Cleanliness
7.2
Noted issues with cleanliness such as used trays and glasses left outside rooms, and lack of bath towels in the room.
Service
8.7
General positive feedback on staff, with one noted negative interaction addressed by a professional receptionist at checkout.
Location
9.2
Very good location, central with easy access to city amenities.
Room Quality
8.2
Rooms were generally described as lovely and warm, but some issues with missing items noted.
Amenities
7.7
Several amenities were mentioned as not functioning properly or had issues, like the sauna and faulty showers.
Value for Money
8.2
Considered a good value overall, but noted minor issues affecting guest experience.
Food and Beverage
8.2
Breakfast praised for variety but noted minor issues with temperature.
Overall Experience
8.2
Pleasant experience overall with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:25

Property Description

Luxurious Stay in the Heart of Cardiff

Indulge in Relaxation: Unwind in our indoor swimming pool or hit the gym for a rejuvenating workout session.

Culinary Delights: Enjoy a variety of modern dishes and drinks at Elements Restaurant and Bar.

Family-Friendly Experience: Kids stay free and have access to fun activities, while families can enjoy late check-out on Sundays.

Experience comfort, convenience, and luxury at our Novotel Cardiff hotel. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. The third person named by the parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Cash payment is not possible upon arrival.

Please note that this property cannot accommodate stag, hen and similar parties.

Up to 2 children aged 0–15.99 years can stay free of charge with breakfast when using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.2
Based on 5457 reviews
Cleanliness: 7.2
Service: 8.7
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.2
T
team351 • Family
10
Lovely experience
Pros:

Lovely atmosphere, superb staff, very friendly. Gorgeous cooked breakfast with fluffy scrambled eggs. Tasty breakfast selection, very reasonable prices. Would recommend.

2026-04-18 • via Tripadvisor
J
juliemB2440AL • Family
10
Great value, lovely staff
Pros:

Very welcoming, helpful staff, tasty breakfast. Would recommend!

2026-04-18 • via Tripadvisor
E
Elisha • solo_traveller • gb
8
2026-04-18 • via Nuitee
C
confidence • family_with_children • gb
7
2026-04-18 • via Nuitee
E
Ethan • solo_traveller • gb
10
Pros:

The pool and the breakfast was really nice too can't wait for next time

Cons:

These nothing I didn't like about this hotel I be booking with them all the time now

2026-04-18 • via Nuitee
L
Levent • family_with_children • gb
8
Good location
2026-04-18 • via Nuitee
F
Fyllio • solo_traveller • gb
8
Pros:

Our room was comfortable and the swimming pool was nice!

Cons:

There was only one lift working for thr 4 days we were staying which was causing long queues.

2026-04-18 • via Nuitee
A
Adrian • solo_traveller • gb
7
2026-04-18 • via Nuitee
T
Tracey • solo_traveller • gb
9
Pros:

Good base to work from while on business in Cardiff

Cons:

Quite pricey food

2026-04-18 • via Nuitee
C
Chavez • solo_traveller • gb
10
2026-04-17 • via Nuitee
B
Ben • couple • gb
9
2026-04-17 • via Nuitee
D
Daniella • solo_traveller • gb
8
2026-04-17 • via Nuitee
K
K9101WUdb • Family
10
Great food, great staff.
Pros:

Outstanding, food, service and staff were incredible. Definitely recommend a visit.

2026-04-16 • via Tripadvisor
7
791jda • Family
10
Enjoying with Family
Pros:

Excellent food, atmosphere & staff!

Highly recommended

2026-04-16 • via Tripadvisor
K
keirac416 • Solo travel
10
Loved it!
Pros:

Brilliant service! Andrew was lovely serving us and made us laugh, absolute briliant worker! Would deffo come here again! Food was also lovely! And service is great!

2026-04-16 • via Tripadvisor
8
829callumw • Couples
10
Amazing
Pros:

What an experience Antony’s hospitality and survive is amazing made us feel at home and had a good laugh give this man a pay rise and on top of all this the food was beautiful not one complaint

2026-04-16 • via Tripadvisor
D
david • solo_traveller • gb
8
2026-04-16 • via Nuitee
B
Benedict • solo_traveller • gb
10
2026-04-16 • via Nuitee
J
James • solo_traveller • gb
8
2026-04-16 • via Nuitee
C
Craig • family_with_children • gb
8
2026-04-16 • via Nuitee