Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Helpful staff
Cons:
Cleanliness issues
Inconsistent amenities
Some service issues

Categories

Cleanliness
7.2
Noted issues with cleanliness such as used trays and glasses left outside rooms, and lack of bath towels in the room.
Service
8.7
General positive feedback on staff, with one noted negative interaction addressed by a professional receptionist at checkout.
Location
9.2
Very good location, central with easy access to city amenities.
Room Quality
8.2
Rooms were generally described as lovely and warm, but some issues with missing items noted.
Amenities
7.7
Several amenities were mentioned as not functioning properly or had issues, like the sauna and faulty showers.
Value for Money
8.2
Considered a good value overall, but noted minor issues affecting guest experience.
Food and Beverage
8.2
Breakfast praised for variety but noted minor issues with temperature.
Overall Experience
8.2
Pleasant experience overall with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:25

Property Description

Luxurious Stay in the Heart of Cardiff

Indulge in Relaxation: Unwind in our indoor swimming pool or hit the gym for a rejuvenating workout session.

Culinary Delights: Enjoy a variety of modern dishes and drinks at Elements Restaurant and Bar.

Family-Friendly Experience: Kids stay free and have access to fun activities, while families can enjoy late check-out on Sundays.

Experience comfort, convenience, and luxury at our Novotel Cardiff hotel. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. The third person named by the parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Cash payment is not possible upon arrival.

Please note that this property cannot accommodate stag, hen and similar parties.

Up to 2 children aged 0–15.99 years can stay free of charge with breakfast when using existing bedding.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.2
Based on 5745 reviews
Cleanliness: 7.2
Service: 8.7
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.2
A
andrew • couple • gb
6
It was ok
Pros:

Facilities good breakfast was good apart from the orange juice which was awful

Cons:

Noisy and orange juice with breakfast was absolutely awful

2026-06-06 • via Nuitee
T
teleri • family_with_children • gb
9
Great hotel but a little out of the city
Pros:

The pool, jacuzzi and steam room were excellent and my son liked the gym. Sauna was a bit lacklustre. The breakfast was good and the rooms were of a high standard. It was about a 15 minute walk to the city centre and maybe 35 minutes to Cardiff Bay. The hotel was great but I’d stay somewhere a bit more central next time, the area around it isn’t particularly nice and the additional parking fee of £27 a day was a nasty surprise.

Cons:

As above. Location mainly

2026-06-06 • via Nuitee
T
Tomos • couple • gb
10
Brillant
Pros:

I recently stayed at Novotel and had a wonderful experience. The hotel was clean, comfortable, and well-maintained, with excellent facilities and a welcoming atmosphere.

What truly made my stay exceptional was Hayley. She was absolutely amazing from start to finish—friendly, professional, and always willing to go the extra mile to ensure everything was perfect. Her warm attitude and outstanding customer service made me feel genuinely valued as a guest.

Thank you, Hayley, for making my stay so memorable. You are a real credit to the Novotel team. I would happily stay here again and highly recommend this hotel to others.

2026-06-06 • via Nuitee
S
Sophie • family_with_children • gb
10
Pros:

Very family friendly , always very clean . The staff are incredible

Cons:

Bed I did struggle to sleep a bit

2026-06-06 • via Nuitee
I
Iain • couple • gb
10
Great stay will use again
Pros:

Close to venue for a concert we attended, food and bar on site, discount on car parking when staying at the hotel

Cons:

All good nothing not to like

2026-06-06 • via Nuitee
A
Andrew • couple • gb
6
Ok - good location but noisy windows at night.
Pros:

Location.

Receptionist on arrival was fantastic and really helpful and welcoming.

Cons:

The room needed a bit of TLC, window made a very loud noise all the time through the night whenever the wind blew. Mentioned it when leaving as didnt want to move rooms etc in the night but reception just said will raise with maintenance.

Was an executive room but was not looked after and needed repairs such as door stoppers coming completely out the fixings and on the floor. Not what I have experienced at other Novotels I have stayed at unfortunately.

Also had issues with one of the evening meals - steak was not cooked correctly. That was resolved but obvs not ideal for the cost and my partner had finished their meal by the time my new one came out.

2026-06-06 • via Nuitee
S
Scott • couple • us
10
2026-06-05 • via Nuitee
J
john • couple • gb
5
Not much rest as above
Pros:

Friendly staff on teception

Cons:

Bath would not empty
Shower took 5 mins to get to get warm
Had to have morning shower in 3 inch of cold water in bath
Pillows very light and flimsy no support

2026-06-05 • via Nuitee
K
Kai • couple • gb
5
2026-06-05 • via Nuitee
S
Steven • couple • gb
10
Great location great place
Pros:

Facilities staff and location

2026-06-05 • via Nuitee
J
Jan • family_with_children • gb
8
Amazing!
Pros:

The spa and pool

2026-06-05 • via Nuitee
D
Duffy • solo_traveller • gb
7
Pros:

Nice hotel, a bit run down in places, good location. Staff were friendly on check in but cleaning staff were quite rude on more than one occasion.

Cons:

Waiting to check in and cleaning staff hoovered in front of me and we had to wait. The receptionist apologised but looked mortified. Also, we waited for the lift and two cleaners barged in from of me so I took the stairs. Communal areas quite dirty and in need of a paint. Rooms were ok but need a lick of paint.

2026-06-04 • via Nuitee
L
Laurent • solo_traveller • fr
8
2026-06-04 • via Nuitee
M
Marcia • solo_traveller • gb
8
Enjoyed my stay at the Novotel.
Pros:

Nice welcome, most of the staff were very helpful during my stay. I had a large comfortable room - the slippers and dressing gown were a nice surprise. Hotel had a lovely pool, jacuzzi and steam room (and sauna but it wasn't very hot) and a gym, all of which I used. Was able to leave my luggage which was helpful. Would definitely stay here again.

Cons:

Only one lift working, no herbal teas in the room but staff gave me some - no problems. No plug for the bath but again a helpful staff member found me one. Shower not very powerful, one in the pool area much better. Would also be good to have some means of locking the lockers when you swim.
Hotel is about a 10-15 minute walk into centre of Cardiff (via a main road so not too bad).

2026-06-04 • via Nuitee
J
JOSE CARLOS • solo_traveller • nl
8
2026-06-03 • via Nuitee
R
Ross • couple • gb
5
2026-06-03 • via Nuitee
A
Alicia • extended_group • gb
8
Would definitely book again. Was a lovely stay.
Pros:

Although we didn’t take the children on this short trip, there was so much for children to do, PlayStation, Xbox, games corner etc. was brilliant for anyone taking children. The beds were so comfy I genuinely struggled to get up. The pool was a lovely temperature considering it was warm outside.
The staff were lovely and so helpful when we tried to book a taxi etc.

Cons:

There was no water in the room so had to use the tap.
The windows were very small.

2026-06-03 • via Nuitee
A
Adele • couple • gb
6
2026-06-03 • via Nuitee
K
Kapoor • family_with_children • gb
1
Pros:

Worst staff and facilities

2026-06-03 • via Nuitee
D
Darren • family_with_children • ie
9
2026-06-03 • via Nuitee