Novotel Cardiff Centre

Lovely location and hotel room, very clean and tidy well looked after. Went to the bar for evening drink was served by a very lovely man called Anthony. He was extremely kind and easily approachable, we had a conversation was a really nice man was lovely to meet him made our night. The atmosphere is amazing in this hotel very calm relaxed and good vibes all around. Not too loud was quiet the time we went and very well mannered.

Great experience in the restaurant with a large group booking. Staff excellent and went out of their way to accommodate us.

Welcoming friendly staff, bar staff amazing as well x

The room itself
comes with a sofa

Really good experience. Big group of us at short notice and we were really looked after well - thank you !

It’s honestly difficult to put into words just how exceptional Anthony is, because he goes above and beyond in so many ways that it almost feels unfair to try and summarise it all — but I’ll give it a proper attempt because he truly deserves the recognition. From the very first moment you come across Anthony, there’s an immediate sense that he’s someone who stands out from the crowd. It’s not just one thing — it’s the full package. He carries himself with a natural confidence that feels completely genuine, never forced or over the top, and that alone makes a lasting impression.

Starting with his appearance, Anthony is always incredibly well-presented. He has a sharp, polished look that reflects both professionalism and personal pride. It’s clear that he pays attention to detail, and it shows in the way he consistently looks put-together and stylish without ever appearing like he’s trying too hard. There’s an effortless quality to it, which makes it even more impressive. He has the kind of presence that instantly elevates the environment around him — when Anthony is there, things just feel more put together, more organised, and more positive overall. His appearance isn’t just about looks, it’s a reflection of his mindset: attentive, thoughtful, and committed to maintaining high standards.

However, as strong as that first impression is, it’s really only the beginning. What truly makes Anthony stand out — and what makes him unforgettable — is his personality. He is genuinely one of the most approachable, down-to-earth, and engaging individuals you could hope to meet. He has this natural ability to connect with people from all walks of life, making everyone feel comfortable and included without any effort at all. Conversations with Anthony never feel forced or awkward — they flow easily, often filled with humour, positivity, and a sense of genuine interest in others.

His sense of humour deserves a special mention as well. Anthony knows exactly how to bring the right energy into a room. Whether it’s lifting the mood during a stressful moment or simply making people laugh during a normal day, he has that rare ability to make situations better just by being himself. And importantly, he balances this perfectly with professionalism — he knows when to focus, when to step up, and when to deliver. That balance between being personable and being reliable is something that not many people manage to get right, yet Anthony does it consistently.

Speaking of reliability, Anthony’s work ethic is nothing short of outstanding. He approaches everything he does with dedication, focus, and a genuine desire to do things properly. He doesn’t just meet expectations — he exceeds them on a regular basis. When a task is given to Anthony, you can be completely confident that it will be handled with care, efficiency, and attention to detail. He takes ownership of his responsibilities in a way that shows real maturity and professionalism, and he never looks for shortcuts. Instead, he puts in the effort required to achieve the best possible outcome every time.

Another thing that really sets Anthony apart is his consistency. It’s one thing to perform well occasionally, but Anthony delivers excellence day in and day out. No matter the circumstances — whether things are busy, challenging, or even stressful — he maintains the same positive attitude and high level of performance. That kind of consistency builds trust and makes him someone that people can always rely on. He’s not just dependable — he’s someone who sets a standard that others naturally look up to.

Beyond his own performance, Anthony has a hugely positive impact on the people around him. He’s supportive, encouraging, and always willing to lend a hand. He doesn’t hesitate to help others, share knowledge, or step in when needed. That team-focused mindset creates a better environment for everyone, and it’s something that shouldn’t be underestimated. People like Anthony don’t just do their job well — they make everyone else better too.

There’s also something to be said about the energy he brings. It’s positive, motivating, and genuine. You can tell that Anthony cares about what he does and the people he works with, and that kind of authenticity makes a huge difference. It’s not something that can be taught — it’s just who he is. And in any environment, having someone like that is incredibly valuable.

All of this combined — his appearance, his personality, his work ethic, his consistency, and his positive influence — makes Anthony an absolute standout. He isn’t just good at what he does; he raises the bar entirely. He represents the kind of standard that organisations and teams strive for, and having someone like him is a real advantage.

Which is exactly why it needs to be said clearly and without hesitation: Anthony deserves a pay rise. And not just as a small gesture, but as genuine recognition of everything he brings. His contribution goes far beyond what is expected, and it’s only right that this is acknowledged in a meaningful way. A pay rise would not just be deserved — it would be a fair and appropriate reflection of his value.

In fact, it’s hard to think of anyone more deserving. Anthony consistently delivers, consistently supports others, and consistently maintains a level of professionalism and positivity that is genuinely rare. Recognising that with a pay rise would send a strong message that this level of effort and attitude is valued — and rightly so.

To sum it all up, this is an easy five-star review — although even that feels like it doesn’t fully capture the level of appreciation Anthony deserves. He is professional, personable, hardworking, reliable, and genuinely impressive in every sense. His appearance reflects confidence and care, his personality brings people together, and his work ethic ensures results are always delivered to a high standard.

Anthony is, without a doubt, an incredible asset, and his presence makes a noticeable difference every single day. If there is anyone who deserves recognition, appreciation, and that well-earned pay rise, it is Anthony. No question about it — five stars simply aren’t enough.

Great service and engagement

The stay was quiet and the rooms were clean and comfortable. However, the room service could be improved, as it did not meet expectations.

Everythn

Very nice hotel, plenty of parking. In an ideal location to get to the shops etc. It was an impressive design and the facilities was top notch. I cannot say anything bad about my actual stay :)

Staff very friendly good size room and breakfast was nice and the pool and hot tube was a nice touch

Nice hotel for the price enjoyed they need to look at they disability policy though Son 12 years old non verbal learning disability plus autism was a bit loud my husband advised the night time porter of this and was asked for our room number and was advised that if any complaints and they would give them our room number so they can complain to us seems like a very strange policy plus the thought of someone knocking my door when a child is having a meltdown isn’t possible to answer anyhows thought the comment was awful

Lokatie is uitstekend, rustig maar op loopafstand van het centrum. Mooie ruime kamer. Sport faciliteiten en sauna goed. Restaurant eten was goed.