Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable bed
Good location
Helpful staff
Cons:
Cleanliness issues
Inconsistent amenities
Some service issues

Categories

Cleanliness
7.2
Noted issues with cleanliness such as used trays and glasses left outside rooms, and lack of bath towels in the room.
Service
8.7
General positive feedback on staff, with one noted negative interaction addressed by a professional receptionist at checkout.
Location
9.2
Very good location, central with easy access to city amenities.
Room Quality
8.2
Rooms were generally described as lovely and warm, but some issues with missing items noted.
Amenities
7.7
Several amenities were mentioned as not functioning properly or had issues, like the sauna and faulty showers.
Value for Money
8.2
Considered a good value overall, but noted minor issues affecting guest experience.
Food and Beverage
8.2
Breakfast praised for variety but noted minor issues with temperature.
Overall Experience
8.2
Pleasant experience overall with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:25

Property Description

Luxurious Stay in the Heart of Cardiff

Indulge in Relaxation: Unwind in our indoor swimming pool or hit the gym for a rejuvenating workout session.

Culinary Delights: Enjoy a variety of modern dishes and drinks at Elements Restaurant and Bar.

Family-Friendly Experience: Kids stay free and have access to fun activities, while families can enjoy late check-out on Sundays.

Experience comfort, convenience, and luxury at our Novotel Cardiff hotel. Book now for an unforgettable stay!

Important information:

Minors under 18 must be accompanied by parents or legal representatives. The third person named by the parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Cash payment is not possible upon arrival.

Please note that this property cannot accommodate stag, hen and similar parties.

Up to 2 children aged 0–15.99 years can stay free of charge with breakfast when using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.2
Based on 5207 reviews
Cleanliness: 7.2
Service: 8.7
Location: 9.2
Room Quality: 8.2
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.2
H
Hannah family_with_children gb
10
Lovely stay we will be back
Pros:

It was amazing so well kept, staff were incredible and so helpful with my kids age 8 and 9 and they were so friendly, my kids loved the staff they were so helpful at breakfast when they ran ahead of me and I didn’t expect it, just the nicest people, amazing breakfast, so informative for the meals at dinner, reasonable prices, mini kids play are for mainly under 10 but my my 2 loved it, me and my kids loved the pool and jacuzzi, thank you all

Cons:

No issues

2026-02-14 via Nuitee
S
Shauna couple gb
5
Pros:

i liked the lay out

Cons:

bugs in the bath when turned tap on

2026-02-14 via Nuitee
D
Dhruv couple gb
8
2026-02-14 via Nuitee
F
florina couple gb
10
2026-02-12 via Nuitee
J
Jane solo_traveller gb
10
Friendly, welcoming and vibrant
Pros:

Vibrant

2026-02-12 via Nuitee
S
Salim couple gb
8
It’s was wonderful and the pleasant:) Highly recommended.
Pros:

Everything

Cons:

Nothing

2026-02-12 via Nuitee
P
Pavla family_with_children gb
5
Good location but not clean
Pros:

The location is great and swimming pool a big bonus

Cons:

We had a small dog with us and there was old food under the bed and under the desk. My dog ate it and that could have been chocolate or something poisonous to dogs!! Not impressed with the cleanliness of the room.

2026-02-12 via Nuitee
S
Smith family_with_children gb
10
Pros:

We had an amazing stay over the weekend 😍🥰 all of the staff were so lush!

2026-02-11 via Nuitee
S
Sharon couple gb
8
Good hotel with friendly staff
Pros:

Room and facilities all very clean and comfortable.

Cons:

There was no catch on the bathroom door so it didn’t close properly. There wasn’t anything wrong with the door, it seemed to be the design. A bit of privacy when you’re using the toilet would have been nice.

2026-02-11 via Nuitee
H
Helen couple gb
10
It was perfect for us
Pros:

Lovely

Cons:

Nothing

2026-02-11 via Nuitee
N
najma solo_traveller gb
1
Cold and not luxury
Pros:

Nothing

Cons:

It was cold

2026-02-11 via Nuitee
B
Bobby family_with_children gb
9
Pros:

Staff are lovely as always

2026-02-10 via Nuitee
S
Shahram couple gb
6
2026-02-10 via Nuitee
C
Cláudia family_with_children pt
8
2026-02-10 via Nuitee
Z
Zoe Alex couple gb
10
Lovely treat for my birthday
Pros:

The girl on reception, I think her name was Hayley but please don’t quote me … she had a strong Scottish accent ha! Lovely and so welcoming! Checked in 2 hours early due to room being ready. Room was lovely and spacious.

Cons:

The room was very warm! Due to it being winter months , air con wasn’t on. We didn’t ask for a fan as it was very late at night when we was going to sleep. Maybe suggestion to put a fan in the room to be able to be used as an option. We didn’t get the code for the side gate. It has been unlocked for many years but needed a code to get in there

2026-02-09 via Nuitee
H
Hilary couple gb
8
Very enjoyable stay.
Pros:

Spacious, clean, friendly and helpful employees.

Cons:

A bit chilly in Dining Room.

2026-02-09 via Nuitee
J
Jevgenija family_with_children gb
8
Pros:

Супер спа

Cons:

Нет

2026-02-09 via Nuitee
D
Dean couple gb
10
2026-02-09 via Nuitee
D
Debs couple gb
10
2026-02-09 via Nuitee
I
Ian couple gb
9
Pros:

The pool and gym.

2026-02-09 via Nuitee