Residence Inn by Marriott Cleveland Independence

Hotels
•
Residence Inn
7.6 (308 reviews)
5101 West Creek Road , Independence , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Limited breakfast options

Categories

Cleanliness
5.73
Multiple comments highlighted issues with cleanliness, including dirty rooms and unclean public areas.
Service
9.7
Staff received positive feedback for being friendly and helpful despite other issues.
Location
8.74
Location was considered safe and convenient with access to restaurants.
Room Quality
7.19
Rooms showed signs of wear and tear, but some guests found them comfortable.
Amenities
7.22
Limited variety in breakfast and concerns about other amenities were noted.
Value for Money
7.68
Value perception varied, with some expecting more for the price.
Food and Beverage
6.23
Breakfast options were limited and not well-received.
Overall Experience
8.3
Mixed experiences with both positive and negative sentiments summarized the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:42

Property Description

Spacious Suites with Full Kitchens - Experience the convenience of a full kitchen in every suite at Residence Inn by Marriott Cleveland Independence, perfect for extended stays or quick getaways.

Relaxation and Recreation - Unwind in our outdoor pool and hot tub, or stay active in our well-equipped fitness center during your stay. Enjoy the comfort of a flat-screen TV and free high-speed internet access in each suite, along with the flexibility of sofa beds for extra guests.

Convenient Location - Located just moments from Interstate 77, our hotel offers easy access to downtown Cleveland attractions like the Rock & Roll Hall of Fame and Quicken Loans Arena. Whether you're here for business or leisure, our proximity to companies like Goodrich and Alcoa makes us the ideal choice for your stay.

Book now for a seamless blend of comfort, convenience, and relaxation at Residence Inn by Marriott Cleveland Independence.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sat, May 23, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 308 reviews
Cleanliness: 5.73
Service: 9.7
Location: 8.74
Room Quality: 7.19
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 6.23
Overall Experience: 8.3
T
Tracy • solo_traveller • us
10
Pros:

I liked the location

Cons:

The blankets were tucked too tight

2026-03-30 • via Nuitee
C
Charneka • family_with_children • us
10
Stay was great, clean suite, and a lot of space
Pros:

Staff was amazing and suite was nice

Cons:

N/a

2026-03-30 • via Nuitee
K
Kim • couple • ca
10
2026-03-29 • via Nuitee
M
michael • couple • us
2
i was again let down by not being provided the minimum of the amenities promised.
Pros:

location is cute. rustic quaint, perfect for what it’s worth. but that’s about it

Cons:

i’ve stayed at this location before when i’m trying to get done r&r. i stay quite literally nectar the list having a fireplace in the living space of their units. and every time i’ve stayed they haven’t had any way of the fireplaces functioning. no wood, fuel or otherwise. so charging more for that amenity is you can’t live up to that very easy expectation

2026-03-29 • via Nuitee
T
Terren • couple • us
5
Pros:

Very nice staff, quiet stay!

Cons:

Bathroom/shower was not properly cleaned!

2026-03-16 • via Nuitee
M
Mary • extended_group • us
9
Pros:

The proximity to everything

Cons:

The cleaning of the room was sub par, stains on couch cushions, no pillows on the couch.

2026-03-16 • via Nuitee
K
Krystal • family_with_children • us
4
The guy at the front desk made it an unpleasant experience from the jump because he accused me of not paying. He cussed
Pros:

I like that space we had for our family

Cons:

There wasn’t any elevators making it difficult to bring all our stuff in. The kitchen didn’t have much silverware or plating.

2026-02-23 • via Nuitee
G
Gage • solo_traveller • us
8
2026-02-10 • via Nuitee
T
Traci • couple • us
8
2026-02-10 • via Nuitee
J
Jessica • family_with_children • us
8
Pros:

Location and privacy of the outside entrance.

Cons:

Only thing we had an issue with was the lack of a non-slip shower mat or tape or something. It was very slippery. Everything else was great!

2026-01-28 • via Nuitee
S
Stephanie • couple • us
8
2026-01-22 • via Nuitee
A
Ashley • couple • us
10
The staff that helped me was very pleasant
Pros:

The layout of the room

Cons:

Everything was perfect

2026-01-20 • via Nuitee
J
jayonna • couple • us
1
2025-11-10 • via Nuitee
A
Antonette • extended_group • us
9
Really good for its intended purpose
Pros:

It was clean quiet staff was friendly and very helpful with whatever was needed

Cons:

The cost

2025-11-02 • via Nuitee
T
Tabatha • family_with_children
6
Pros:

First off the lady and gentleman at checkout were very welcoming and greeted us with a smile. They made check-in so easy and hassle free. Once we got to our room though, I was completely underwhelmed. The rooms smelt old, the chairs were peeling, there was black around the air vents, the kitchen had 1 cup and lacked a lot of dishes, the walls in the kitchen had some kind of liquid splatter on it. All in all would I stay here again? Probably not, but I have seen worse.

2025-10-13 • via Nuitee
S
SARA
4
Dirty
Pros:

Kitchen was dirty, refrigerator was not clean, the oven was filthy

2025-10-12 • via Nuitee
L
Lavont
10
Pros:

Loved It

2025-10-11 • via Nuitee
A
Angela • partner
8
Pros:

The shower stall needs a deeper cleaning. There is pink residue on the back wall under the faucet. A pube was on the wall. :/
Other than that, beds were comfy, temperature of room adjusted easily, areas other than bathroom issue were clean/ fresh. Breakfast was good. Oh, you have to hold down the lever when flushing toilet then let go or it may not refill.

2025-10-07 • via Nuitee
S
Sara • partner
10
Pros:

everyone was kind, the room was clean, the kitchen had everything we needed

2025-10-04 • via Nuitee
C
Christine
8
Pros:

Staff was great. Buffet breakfast, good quality. Room slightly outdated,waethered carpet. Bed was not very comfortable in comparison to other Marriot properties.

2025-10-04 • via Nuitee