Residence Inn by Marriott Cleveland Independence

Hotels
•
Residence Inn
7.6 (326 reviews)
5101 West Creek Road , Independence , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Limited breakfast options

Categories

Cleanliness
5.73
Multiple comments highlighted issues with cleanliness, including dirty rooms and unclean public areas.
Service
9.7
Staff received positive feedback for being friendly and helpful despite other issues.
Location
8.74
Location was considered safe and convenient with access to restaurants.
Room Quality
7.19
Rooms showed signs of wear and tear, but some guests found them comfortable.
Amenities
7.22
Limited variety in breakfast and concerns about other amenities were noted.
Value for Money
7.68
Value perception varied, with some expecting more for the price.
Food and Beverage
6.23
Breakfast options were limited and not well-received.
Overall Experience
8.3
Mixed experiences with both positive and negative sentiments summarized the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:42

Property Description

Spacious Suites with Full Kitchens - Experience the convenience of a full kitchen in every suite at Residence Inn by Marriott Cleveland Independence, perfect for extended stays or quick getaways.

Relaxation and Recreation - Unwind in our outdoor pool and hot tub, or stay active in our well-equipped fitness center during your stay. Enjoy the comfort of a flat-screen TV and free high-speed internet access in each suite, along with the flexibility of sofa beds for extra guests.

Convenient Location - Located just moments from Interstate 77, our hotel offers easy access to downtown Cleveland attractions like the Rock & Roll Hall of Fame and Quicken Loans Arena. Whether you're here for business or leisure, our proximity to companies like Goodrich and Alcoa makes us the ideal choice for your stay.

Book now for a seamless blend of comfort, convenience, and relaxation at Residence Inn by Marriott Cleveland Independence.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Tue, Sep 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 326 reviews
Cleanliness: 5.73
Service: 9.7
Location: 8.74
Room Quality: 7.19
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 6.23
Overall Experience: 8.3
A
Alexander • solo_traveller • us
7
If you're traveling and don't want to eat out then I recommend staying here to cook.
Pros:

My favorite part of staying here was the kitchen and the grills. I travel for my job and eating out every single day is not sustainable. I always look for places with a kitchen when I have to stay on-site for a week. The pool was nice, the staff professional, the room clean. I'd stay here again without hesitation.

Cons:

The fact that I had to get up early for work. The bathtub was tiny.

2026-07-14 • via Nuitee
P
Petra • extended_group • de
8
2026-07-14 • via Nuitee
N
NIKKI • couple • us
10
Very clean and comfortable room and staff was so friendly. I had a good nights sleep and felt safe
Pros:

Very well kept, clean, appealing

2026-07-09 • via Nuitee
D
Danielle • solo_traveller • us
9
2026-07-07 • via Nuitee
M
Marisa • solo_traveller • us
1
There was a waste in my hotel stay I was forced to leave the property. I was forced out of the property when I had nowhe
Pros:

Nothing nothing at all

Cons:

The whole property was terrible. The whole hotel needs to be shut down. They’re selling drug smoke weed and their prostitute not the at the hotel.

2026-07-06 • via Nuitee
T
Teressa • family_with_children • us
7
Pros:

Convenient..room size and amenities

Cons:

The stains on couches and floors...some furniture needs replacing

2026-07-05 • via Nuitee
X
Xiaoming • extended_group • us
7
2026-06-01 • via Nuitee
C
Chad • family_with_children • us
10
2026-05-26 • via Nuitee
A
Ashley • family_with_children • us
8
It was decent
Pros:

The location and the rooms are nice i love the layouts

Cons:

Lobby restrooms weren’t very clean no toilet paper no paper towels.

2026-05-25 • via Nuitee
H
Heather • solo_traveller • us
10
2026-05-10 • via Nuitee
J
James • couple • us
6
2026-04-30 • via Nuitee
C
Charneka • family_with_children • us
10
Stay was great, clean suite, and a lot of space
Pros:

Staff was amazing and suite was nice

Cons:

N/a

2026-03-30 • via Nuitee
T
Tracy • solo_traveller • us
10
Pros:

I liked the location

Cons:

The blankets were tucked too tight

2026-03-30 • via Nuitee
K
Kim • couple • ca
10
2026-03-29 • via Nuitee
M
michael • couple • us
2
i was again let down by not being provided the minimum of the amenities promised.
Pros:

location is cute. rustic quaint, perfect for what it’s worth. but that’s about it

Cons:

i’ve stayed at this location before when i’m trying to get done r&r. i stay quite literally nectar the list having a fireplace in the living space of their units. and every time i’ve stayed they haven’t had any way of the fireplaces functioning. no wood, fuel or otherwise. so charging more for that amenity is you can’t live up to that very easy expectation

2026-03-29 • via Nuitee
M
Mary • extended_group • us
9
Pros:

The proximity to everything

Cons:

The cleaning of the room was sub par, stains on couch cushions, no pillows on the couch.

2026-03-16 • via Nuitee
T
Terren • couple • us
5
Pros:

Very nice staff, quiet stay!

Cons:

Bathroom/shower was not properly cleaned!

2026-03-16 • via Nuitee
K
Krystal • family_with_children • us
4
The guy at the front desk made it an unpleasant experience from the jump because he accused me of not paying. He cussed
Pros:

I like that space we had for our family

Cons:

There wasn’t any elevators making it difficult to bring all our stuff in. The kitchen didn’t have much silverware or plating.

2026-02-23 • via Nuitee
T
Traci • couple • us
8
2026-02-10 • via Nuitee
G
Gage • solo_traveller • us
8
2026-02-10 • via Nuitee