Somerset Lofts, Ascend Hotel Collection

Hotels
•
Ascend Collection
6.8 (345 reviews)
11 Cedar Grove Lane , Somerset , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Garden
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Review Highlights

Pros:
Easy access to highway
Front desk staff are nice
Rooms look nice
Cons:
Multiple cleanliness issues
Pest infestation
Poor service
Lack of security
Felt unsafe
No functional amenities
Damaged furniture
Misleading advertising

Categories

Cleanliness
1.5
The overwhelming majority of guests complained about dirty rooms and facilities, unclean beddings, and severe pest problems.
Service
2
Numerous guests experienced poor service, lack of responsiveness, and issues with refunds; very few had positive interactions with the staff.
Location
4.5
While some guests mentioned easy access to highways and markets, issues with safety and cleanliness in the surrounding area were significant concerns.
Room Quality
2.5
Guests generally described the rooms as unsatisfactory, highlighting problems with pests, damaged furniture, and lack of amenities.
Amenities
2
Several guests were dissatisfied with the lack of amenities promised, such as breakfast and room service, and the poor condition of what was offered.
Value for Money
2.7
Guests felt that the hotel did not provide value for money, with several guests expressing a desire to seek refunds or advising others to avoid the property.
Food and Beverage
1
The advertised food and beverage services such as breakfast were not provided, leading to extreme dissatisfaction among guests.
Overall Experience
2
The overall experience was overwhelmingly negative, with a majority of guests advising against staying at this hotel and expressing strong disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 20:19

Property Description

Convenient Location
Situated less than 1 mile from Interstate 287, Somerset Lofts, Ascend Hotel Collection offers easy access for travelers. Explore nearby attractions like Rutgers University just 5 miles away.

Comfortable Accommodations
Each room features a cable TV, refrigerator, and coffee making facilities. The rooms are elegantly furnished with dark wood accents and soothing light colours, providing a cozy retreat for guests.

On-Site Amenities
Enjoy access to the on-site fitness centre, free Wi-Fi throughout the property, a business centre for your work needs, and convenient laundry facilities. With 24-hour front desk staff, assistance is always just a call away.

Experience convenience and comfort at Somerset Lofts - book your stay now for a memorable visit.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
A damage deposit of USD 300 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location