Red Roof Inn Martinsburg

Hotels
•
Red Roof Inn
6.4 (122 reviews)
209 Viking Way, Exit 13 off I-81, Martinsburg, West Virginia, 25401 , Martinsburg , US
1-304-263-1800

listing image 1
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Pets allowed

Facilities

Free WiFi
24-hour front desk
Elevator
Golfing nearby
Television in common areas
Smoke-free property
Wheelchair accessible parking
24-hour business center
Free self parking
Computer station
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty conditions
Unfriendly staff
Poor room quality

Categories

Cleanliness
3.63
Numerous complaints about dirtiness and bad conditions, with explicit mentions of dirty sheets, towels, and rooms.
Service
8.6
Day staff at the front desk was friendly and concerned about the comments, providing a positive aspect of the service.
Location
8.14
Location described as convenient, which contributes positively despite other negatives.
Room Quality
4.59
Multiple reviews noted issues with plumbing and old, rundown conditions, affecting room perceptions.
Amenities
5.62
Amenities were either missing (like soap and shampoo) or in poor condition, contributing to a lower score.
Value for Money
6.58
Given the overall negative experiences, value for money suffers as guests did not feel the stay was worth it.
Food and Beverage
7.03
Not specifically mentioned in reviews, assigned Target Overall Rating.
Overall Experience
7
The average rating reflects the overwhelming issues with cleanliness and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:13

Property Description

Escape to Red Roof Inn Martinsburg, where comfort meets convenience in the heart of West Virginia's scenic mountains.

Room Comfort: Indulge in one of our 62 air-conditioned rooms, each equipped with refrigerators, microwaves, and complimentary Wi-Fi. Whether you’re unwinding after a busy day or catching up on work, we have everything you need for a relaxing stay.

Business & Leisure Amenities: Our 24-hour business center and front desk provide all the support you require, while our laundry facilities make longer stays a breeze. Unwind in our common area with television entertainment or grab a quick snack from our vending machine.

Prime Location: Just minutes from the Tuscarora Creek Historic District and Martinsburg Mall, you’ll find a wealth of attractions and dining options nearby. Explore the charming local culture and vibrant parks or enjoy a show at the Wonderment Puppet Theater.

Book your stay at Red Roof Inn Martinsburg today for an unforgettable experience!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HGR

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 122 reviews
Cleanliness: 3.63
Service: 8.6
Location: 8.14
Room Quality: 4.59
Amenities: 5.62
Value for Money: 6.58
Food and Beverage: 7.03
Overall Experience: 7
J
John • solo_traveller • us
2
2026-06-19 • via Nuitee
K
Kimberly • family_with_children • us
1
Dont stay
Pros:

Nothing

Cons:

The room was disgusting, there was dirt and rust, holes in wall. The tv didnt turn on. We were literally in the room 5 mins, we checked out and the lady at the front desk refunded our money

2026-06-17 • via Nuitee
S
Samantha • solo_traveller • us
7
2026-05-20 • via Nuitee
S
Shawn • solo_traveller • us
10
2026-04-27 • via Nuitee
E
Emylee • solo_traveller • us
3
It was decent
Pros:

Great location, staff was helpful

Cons:

Outdated. Beds are springy

2026-04-27 • via Nuitee
A
Amanda • family_with_children • us
2
A disaster
Pros:

It was a place to stay when I was exhausted from traveling.

Cons:

The staff definitely didn't seem like they wanted to be there. The room was dirty and disgusting. The phone didn't work. The refrigerator almost fell on my daughter. The TV barely worked. No hand soap to wash your hands. I requested an extra bed that was approved but never received. No breakfast in the morning unless you call cold coffee that was watered down breakfast. The pillows,sheets and blankets were disgusting that I didn't even want my daughter to touch the bed let alone lay on it. Definitely sad because the Red Roof Inn in Massachusetts especially Mansfeild is really nice. Stay far away from this location.

2026-04-10 • via Nuitee
M
Matthew • family_with_children • us
1
Pee Stain on the Sheet
Pros:

Price was great, as well as the location.

Cons:

There was a 12inx12in piss stain on one of the sheets. My son checked the beds upon arrival to the room and yelled, "There is a pee stain." I didn't believe him, and came to look. Sure enough, a BLATANT urine stain. There is absolutely no way whoever put that sheet on didnt see it. I get it, the place is cheap, but that doesn't mean piss sheets should be on the bed. Ridiculous!

2026-04-08 • via Nuitee
E
Edythe • family_with_children • us
10
Great place
Pros:

Everybody was very nice.

Cons:

There was some peeling paint. But the nice staff made up for any negative aspects of this Red Roof Inn.

2026-03-31 • via Nuitee
D
Dustin • family_with_children • us
10
Amazing relaxing and worth it
Pros:

Convince and the luxury

Cons:

The crack heads next door partying ALLLL NIGHT but entertaining lol

2026-01-29 • via Nuitee
J
James • family_with_children • us
10
Pros:

It was clean and the staff was very friendly

Cons:

Just need to updated a little, but really nothing to dislike. It was warm and comfortable in this snow storm

2026-01-26 • via Nuitee
E
Elisha • family_with_children • us
5
2026-01-20 • via Nuitee
J
John • family_with_children • us
3
2026-01-20 • via Nuitee
T
Tammy C • solo_traveller • us
4
Probably will not use again - too rundown.
Pros:

Location and price

Cons:

Whole place needs a makeover including staff. Very rundown; no coffee pot in room; a continental breakfast would be nice.

2026-01-19 • via Nuitee
C
Channing • couple • us
6
Pros:

Front desk staff was friendly. Parking was ample and safe.

Cons:

There was only coffee, no breakfast. The elevator was out of commission. The water stains in the shower were unappealing.

2026-01-19 • via Nuitee
B
bradford • family_with_children • us
1
Do not book this place
Pros:

I only liked the price - the room had roaches - my pillows were flat - the white sheets had blood stains on them - the floor was sticky - when I walked in my socks they turned brown. Th woman at front desk was very nice - the man not so much. We stayed 2 nights, on Friday we left early with our 2 small dogs. When we returned at 5 the beds were not made - trash was still in waste cans - no clean towels. I wne to front desk and told the man, he said bring me your dirty towels and I will give you new ones. He then gave me a trash bag for our trash and told me where to put it outside. He did not move from his chair to help me. Advise to is avoid this place, it's really nasty.

2026-01-19 • via Nuitee
R
Robert • couple • ca
7
2026-01-09 • via Nuitee
D
Dagan • family_with_children • us
10
2026-01-06 • via Nuitee
K
Kelvin • couple • us
10
2025-12-28 • via Nuitee
C
christopher • solo_traveller • us
1
Pros:

Absolutely nothing

Cons:

ROACH MOTEL
WHEN I SAY INFESTED, I MEAN INFESTED!!!

2025-12-08 • via Nuitee
N
Nicholas • solo_traveller • us
4
2025-12-07 • via Nuitee