DoubleTree by Hilton Santa Fe

Hotels
•
Doubletree by Hilton
7.2 (195 reviews)
4048 Cerrillos Road , Santa Fe , US
+1 505-473-4646

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful / accommodating staff
Warm cookies
Comfortable beds
Shuttle service to downtown
Clean rooms
Cons:
Slow room service
Maintenance / wear and tear
WiFi outage (initial)
Parking availability/issues
Safety concerns outside
Perceived high price / value concerns

Categories

Cleanliness
7.6
Cleaning staff repeatedly praised and rooms described as nice/clean, but there are notes of wear and tear and outside areas needing cleanup.
Service
8
Multiple positive mentions: management resolved a reservation issue, front desk and servers were helpful, check-in/check-out described as great and staff were accommodating.
Location
7
Shuttle to downtown is a clear pro and location is convenient to avoid downtown fees, but some guests noted safety concerns walking outside in certain areas and parking proximity issues.
Room Quality
7
Comfortable beds and generally pleasant rooms, but several small maintenance issues and some wear-and-tear were reported.
Amenities
6.8
Amenities include shuttle and popular warm cookies; however there were WiFi issues (resolved same day) and complaints about parking availability.
Value for Money
6.2
Mixed views: some guests appreciate savings versus downtown costs, but others felt the >$200 nightly rate was overpriced given service and maintenance shortcomings.
Food and Beverage
6.5
Cookies were repeatedly praised as a highlight, but room service delays (over two hours) and limited positive comments on meals pull the rating down.
Overall Experience
8.5
Generally a pleasant, reliable stay with friendly staff and comfortable rooms; service and maintenance issues, plus value concerns, temper an otherwise positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Luxurious Amenities
The Double Tree by Hilton Santa Fe offers a range of luxurious amenities including an indoor and outdoor pool, hot tub, and fitness centre. Guests can also enjoy free Wi-Fi, room service, and a business centre during their stay.

Dining Options
Indulge in delicious meals at Patinas, serving traditional southwestern fare for breakfast and lunch, or head to Mezcal Lounge for a variety of drinks and a full lunch and dinner menu. With these dining options on-site, guests can savor a culinary experience without leaving the hotel.

Convenient Location
Located just a short drive from Loretto Chapel, Camel Rock Casino, Bandelier National Monument, and Los Alamos, the Santa Fe Double Tree by Hilton provides a convenient base for exploring the attractions of Santa Fe. Book your stay now and experience the comfort and convenience of our hotel.

Important information:

A valid photo ID and credit card are required at check-in. Special requests are subject to availability, can't be guaranteed and may incur additional charges.

For any room including breakfast: The rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit 20 US dollars per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABQ

Location

Guest Reviews

7.2
Based on 195 reviews
Cleanliness: 7.6
Service: 8
Location: 7
Room Quality: 7
Amenities: 6.8
Value for Money: 6.2
Food and Beverage: 6.5
Overall Experience: 8.5
R
RUBY • couple • us
10
WONDERFUL!
Pros:

Management took care of us despite the screw up on our reservation. Excellent services from the cleaning ladies, the servers of the restaurants to the front office. LOVE THOSE HOT COOKIES! WHAT A SWEET TREAT!

2026-10-19 • via Nuitee
R
Robert Mitchell • solo_traveller • us
9
Friendly staff! Very accommodating to my requests.
Pros:

Staff was always available - shuttle service to downtown worked out great!

Cons:

WiFi issues on the first day - resolved that evening.

2026-09-13 • via Nuitee
S
Susan • solo_traveller • us
8
2026-08-14 • via Nuitee
L
L • couple • us
7
Good.
Pros:

It was nice... the outside walk to the ice cream was a little sketchy.

Cons:

Safety outside.

2026-07-19 • via Nuitee
J
Julie • couple • au
10
2026-07-06 • via Nuitee
A
Anne • couple • us
5
Pros:

Cookies!

Cons:

Some wear and tear around the building.

2026-06-23 • via Nuitee
G
Gilbert • solo_traveller • us
8
Fine
Pros:

It was fine.

Cons:

Cleaning up outside

2026-06-17 • via Nuitee
A
aurora • family_with_children • us
8
2026-06-13 • via Nuitee
R
Roberto • couple • us
10
Great service in check in & cheoout, and everything in between 😊
Pros:

Skip breakfast

Cons:

Parking

2026-06-02 • via Nuitee
6
689JohnM689 • Solo travel • Santa Fe, New Mexico
6
-Decent stay but not worth $200+ per night-
Pros:

Overall my stay at the DoubleTree by Hilton in Santa Fe was pleasant enough. The location worked fine for what I needed, and the staff were friendly. The lobby got a bit chaotic with an evening event going on, but it wasn’t a huge disruption.
That said, when rates climb over $200 a night, the little things start to matter a lot more. Room service took over two hours to deliver something as basic as French toast(after ordering online, waiting …. messaging the desk to check- being told to call and place order, attempted to call and no answer, assumed I was S.O.L. and ordered door dash)2 hours later room service arrived—that’s just unacceptable.
There were also several small maintenance issues around the room that added up: nothing catastrophic on its own, but the kind of stuff you’d expect to be handled at this price point.
Overall, while the DoubleTree is a solid mid-tier hotel, the high rates don’t justify the lack of polish and service. I would consider staying there again if the price drops, but for now, it felt overpriced for my experience.

2026-06-01 • via Tripadvisor
W
WhiteDog711 • Couples • Colorado
8
Pretty good place to stay in Santa Fe
Pros:

Nice, clean, reliable hotel with very comfortable beds. Staying here short beats paying extra fees, taxes, and parking near the downtown plaza. The Doubletree Inn is a nice option to avoid those extra costs.

2026-05-29 • via Tripadvisor
B
B • solo_traveller • us
8
Pros:

Everything

Cons:

00

2026-05-13 • via Nuitee
A
Angie • couple • us
7
2026-05-09 • via Nuitee
M
Marley • couple • us
10
2026-05-06 • via Nuitee
M
Marley • couple • us
10
2026-05-06 • via Nuitee
B
Bre • couple • us
1
Terrible. Will not stay there again
Pros:

The bed was comfortable

Cons:

No water in the shower. The drapery was hanging off - the worst was that they advertise a shuttle that will take you to the plaza and pick you up. We took the shuttle to the plaza and did not come get us. We had to Uber

2026-05-03 • via Nuitee
E
Ekburg • family_with_children • us
9
Pros:

The wonderful cookies, beds were comfy!

Cons:

Hot tub was not working

2026-04-28 • via Nuitee
M
Mei • family_with_children • us
7
Overall comfortable stay with friendly staff.
Pros:

Great staff

Cons:

Jacuzzi was out of order. Elevators were out of order when we arrived and checked out. Had to lug all our luggage up and down 3 flights of stairs. They did send us help which was greatly appreciated.

2026-04-25 • via Nuitee
A
Aaron • solo_traveller • us
9
2026-04-25 • via Nuitee
B
Barbara • couple • us
8
2026-04-24 • via Nuitee