The Kunlun Jing An

Hotels
8.6 (1177 reviews)
250 Hua Shan Road , Shanghai , cn

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location with easy access to transport
Helpful and friendly staff
Cons:
Rooms needing renovations
Inconsistent food quality at breakfast

Categories

Cleanliness
8.24
Some reviews mentioned that the rooms appeared tired and had a smell.
Service
9.21
Concierge was helpful, and cleaning staff received high praise.
Location
9.25
Multiple reviews highlighted great location with convenient access to transport and attractions.
Room Quality
7.7
Some rooms perceived as tired, with mentions of needing renovations.
Amenities
8.73
Good amenities overall, including a gym and breakfast, despite some concerns.
Value for Money
8.69
Noted reasonable prices despite some room issues.
Food and Beverage
8.74
Breakfast was generally well-received, though with some observations about specific items.
Overall Experience
8.21
Positive experiences overall, but some guests faced issues that affected their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:23

Property Description

Luxurious Accommodations and Prime Location

The Kunlun Jing An is a luxurious hotel situated in the vibrant Jing'an Temple area of Shanghai. Just a short walk from premier shopping streets and the Jing'an Temple Subway Station, this hotel offers convenience and elegance in one package.

World-Class Amenities for Guests

Guests can enjoy marble bathrooms, high-speed internet, and spacious work areas in all rooms and suites. The hotel also boasts a health club, indoor swimming pool, squash court, and outdoor tennis court for fitness enthusiasts.

Exquisite Dining and Event Spaces

Indulge in international and local cuisines at the hotel's restaurants, and host events in style at the Executive Lounge with stunning views of the Oriental Pearl Tower. The business center is fully equipped to cater to all professional needs.

Experience luxury, convenience, and top-notch service at The Kunlun Jing An. Book your stay now for an unforgettable Shanghai experience.

Important information:

Free for children under 3.9 feet, half price for children over 1.2 to 4.9 feet, full price for children over 4.9 feet.
Children's breakfast: RMB 114 net per person
Children's lunch: RMB 148 net price per person
Children's dinner: RMB 182 net price per person
Afternoon tea on the executive floor for children: RMB 69 net per person
Evening happy hour on the children's executive floor: RMB 124 net price per person
24-hour free parking for only one vehicle during your stay

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHA

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CNY 160 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for CNY 245 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1177 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 7.7
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.21
S
Sergei couple ru
10
Всё проживание в номере было на должном уровне. Высокое качество обслуживания. Высокая квалификация персонала.
Pros:

Практически всё было на должном уровне.

Cons:

Нет замечаний

2026-04-09 via Nuitee
M
Mirna solo_traveller gb
10
We would recommend it!
Pros:

Everything; location is great; next to metro station. We bought daily card and went everywhere by metro as this was the fastest and the most convenient way to travel. Shanghai metro is easy to navigate you just need to Google which station is the nearest to the place you want to go. Don't be confused with info that some stations are closed; none of them were closed. Rooms are really spacious and we had a big window with nice views. They are some restaurants nearby; we mostly liked Xibo; on the 3rd floor of the building 5 mins walk from the hotel. Hotel was clean, comfortable and if you pay for breakfast immediately on arrival it is 1/2 price (100 CNY). Breakfast is excellent; a big variety and tasty, they even had a duck. Pool was a bit cold-ish for me, but jacuzzi and sauna were great. Steam room was mild. One night air-conditioning broke and we were cold; they brought us a heater within few minutes. Overall, very pleasant stay; we would stay here again.

Cons:

We liked everything.

2026-04-08 via Nuitee
J
jimmy couple hk
8
2026-04-07 via Nuitee
M
Michael solo_traveller de
8
Gute Lage , Metro vor dem Eingang. Preis / Leistung für Shanghai ist gut
Pros:

Zentrale Lage

2026-04-07 via Nuitee
J
Jose Mari couple es
10
2026-04-07 via Nuitee
T
Thomas couple gb
2
Location good. Amenities and rooms ageing badly. Seem to be cutting costs.
Pros:

Large rooms, location of hotel good in Jing An district. Whole hotel dated (previously was hilton hotel) but notice-ably ageing.

Cons:

Aircon did not blow cold air despite control pad on wall settings set to coldest setting. This was despite warm spring weather in early April (daytime highs of >20C). First night was unbearably, muggy, hot and sweaty as a result. Informed the concierge in the night, but was told their hotel policy over winter was for hot aircon only, and that the weather was not yet warm enough for them to turn on cold AC power units (one can only assume this was a cost cutting measure). Instead, was advised the best they could do was provide a small plug in electric fan... Also, the fridge in the room didn't work on arrival, an engineer was promptly sent, he brought a new fridge which still didnt work. At this point gave up.

2026-04-06 via Nuitee
C
Chuen Sing couple hk
7
Pros:

房間收拾細心

Cons:

房間窗戶有風壓聲,難以入睡

2026-04-06 via Nuitee
T
Tianle solo_traveller ch
8
The hotel has great locations, team & staffs need more training.
Pros:

The room is big and clean. Great location, close to the metro station, food is everywhere.

Cons:

Could not find the hairdryer, concierge staffs are not very helpful. Every room door close, you could hear the loud smashing. Pillows are not comfortable.

2026-04-06 via Nuitee
B
Bradley extended_group gb
7
Lovely hotel, good location but for me the beds were a little bit hard.
2026-04-06 via Nuitee
D
David solo_traveller za
7
Great all rounder centrally located hotel,
Pros:

Great location, good bed, clean, good Service, good breakfast.

Cons:

Its a little bit old … but its a classic.

2026-04-06 via Nuitee
C
Chatchai family_with_children th
9
์์Nice and clean room for stay and good location for sightseeing Shanghai city.
Pros:

the room is big enough and clean. the location is great closed to convinience store and train station.

Cons:

Some guests are smoking in their rooms, causing the smell of cigarettes to linger in the hallways and potentially seep into other rooms.

2026-04-05 via Nuitee
Y
ying couple jp
9
2026-04-05 via Nuitee
J
JONATHAN couple gb
8
Excellent location
Pros:

The check in was reasonable. I loved the big windows and view from the bedroom. Comfortable furniture. WiFi pretty good. Location was excellent.

Cons:

The jacuzzi water was either way too hot and freezing cold, why not a moderate temperature?

2026-04-05 via Nuitee
P
Pascale couple hk
9
2026-04-04 via Nuitee
K
KENNETH family_with_children gb
10
Great place to stay Metro very close by
Pros:

Fabulous location for the airport and trains. Hotel was above expectations.

Cons:

Nothing would recommend

2026-04-03 via Nuitee
J
Jessiel couple gb
7
Good location
Pros:

We had an overall pleasant stay at Kunlun. The hotel itself is nice and comfortable, and the facilities met our needs during our visit.

However, we felt that the customer service could be improved. As this is a larger hotel, we understand that it can be more difficult to provide the same personalised service that smaller boutique hotels offer. That said, a little more friendliness and warmth from staff would make the experience even better for guests.

The service we received was generally efficient, but it sometimes felt a bit impersonal. We believe that with a bit more focus on customer service and guest interaction, the overall stay could feel much more welcoming.

That being said, we understand that large hotels often operate differently and can sometimes feel less personal compared to smaller establishments. Overall, our stay was comfortable, and with some improvements in customer service, the experience could be even better for future guests

2026-04-03 via Nuitee
D
Denis couple fr
10
Tranquille et agréable
Pros:

Oui

Cons:

Rien

2026-04-03 via Nuitee
Y
yvonne couple gb
7
Not 5 star
Pros:

The location was good, taxi very reasonable to all places of interest. Lots of restaurants near by especially down to right of hotel to lights turn right and walk past first few restaurants then find a small family run place so good food, they still have Xmas signs in windows, do go.
You can walk down to temple a must visit

Cons:

Not 5 star very run down, staff not friendly especially room service guy who delivered our food and when we said could we have drink he got really angry, scary even though we apologised.
Someone had gone through our belongings (so obvious) so put stuff somewhere safe.
Air conditioning did not work

2026-04-01 via Nuitee
F
François couple be
7
2026-04-01 via Nuitee
F
Frantisek extended_group sk
9
2026-03-30 via Nuitee