Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Central location
Helpful staff
Spacious accommodations
Cons:
Cleanliness issues
Room condition
Check-in delays

Categories

Cleanliness
6.76
Some reviews mention dusty carpets and odor issues, indicating that cleanliness could be improved.
Service
8.23
Generally positive experiences with staff being prompt and helpful, though some service issues were noted.
Location
9.27
Highly praised for central location near Shinagawa Station, making it convenient for travelers.
Room Quality
6.72
Comments about the room being run down and some concern over the condition of furniture.
Amenities
8.25
Facilities like restaurants and stores within the hotel are appreciated, but limited availability mentioned.
Value for Money
7.21
Mixed feelings due to the aging facilities, with some guests noting high pricing for the condition.
Food and Beverage
7.76
Breakfast is enjoyed by many, though chaotic experiences were noted, impacting overall satisfaction.
Overall Experience
8.23
General satisfaction with the stay, despite some negative observations about specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:43

Property Description

Luxurious Amenities and Dining Options
Prince Hotel offers a plethora of choices with 15 food and beverage options, 2 swimming pools, and even its own aquarium. Indulge in the stunning Tokyo views while enjoying free WiFi throughout the property.

Entertainment and Recreation Galore
Experience a city within a city at this hotel with a movie theatre, bowling alley, tennis courts, and a karaoke bar. Relax at the indoor and outdoor pools, sauna facility, or with a rejuvenating massage.

Exquisite Dining Experience at Dining & Bar Table 9 Tokyo
Elevate your dining experience at the 39th-floor Dining & Bar Table 9 Tokyo, offering unparalleled views of Tokyo. Delight in unique Western cuisine, grill and steaks, fusion tapas, and a wide selection of beverages.

Book your stay at Prince Hotel for a luxurious and unforgettable experience.

Important information:

Please note that all Special Requests are subject to availability and additional charges may apply.

One baby cot can be added to rooms at the Main Tower and Annex Tower, subject to availability.

The fitness center is on a reservation basis. Available for ages 18 and above only.

Please note that renovation work of the main tower: guest rooms (from 6th to 37th floors), and the lobby (1st floor), the annex tower: guest rooms (from 8th to 32nd floors), and the lobby (7th floor), and the Restaurant Ajikaido Gojusanji main tower (38th floor) will be carried out from November 1, 2026 to April 2029.

Guests may experience some noise or light disturbances from November 1, 2026 at 09:00 to April 2029.

Renovation work is taking place from 09:00 to 17:00 daily. The lobby, restaurant F38, and some rooms are under renovation.

Children aged 3 to 5 years can stay free of charge when using existing bedding with a plan that includes breakfast.



Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

7.8
Based on 14078 reviews
Cleanliness: 6.76
Service: 8.23
Location: 9.27
Room Quality: 6.72
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 7.76
Overall Experience: 8.23
J
Johnson • couple • us
9
Very good!
Pros:

Staff were excellent, very attentive and efficient. Hotel very clean. Breakfast was very good.

Cons:

Nothing!

2026-10-17 • via Nuitee
M
maria • extended_group • ar
9
Wanderfull
Pros:

Location and room

Cons:

The price for breakfast .

2026-10-17 • via Nuitee
M
Miller • couple • gb
9
2026-10-17 • via Nuitee
A
AYA • couple • fr
7
2026-10-17 • via Nuitee
N
Nataliia • extended_group • ua
7
2026-10-17 • via Nuitee
D
Dennis • couple • de
9
Zentral, Sauber. Super.
Cons:

Badewanne statt Dusche

2026-10-17 • via Nuitee
C
Colin • solo_traveller • us
7
Great value hotel with a hearty breakfast buffet. Close to Shinagawa Hotel for the Train network.
Pros:

The breakfast buffet was very good, big options and selections throughout the buffet. Little or no wait times.

Cons:

Such a big property, easy to get lost.

2026-10-16 • via Nuitee
D
darlene • couple • ca
7
A decent short stay
Pros:

Location was perfect for transit ..site of Tokyo tower out of our room window was fantastic .

Cons:

Unapproachable staff ..large building ..cold feeling ..didn’t feel as warm and welcome as other Prince hotels .

2026-10-16 • via Nuitee
S
Sophie • solo_traveller • hk
9
Pros:

Good location and friendly staff

Cons:

No exhausted fan in the toilet

2026-10-16 • via Nuitee
M
MOTOYUKI • solo_traveller • jp
7
2026-10-16 • via Nuitee
A
Anne • couple • dk
10
Pros:

Det var virkelig lækkert. Det lå lige op ad stationen

Cons:

Intet

2026-10-16 • via Nuitee
Y
Yuta • couple • jp
7
Pros:

綺麗だった

Cons:

朝ごはんが少し混んでた

2026-10-16 • via Nuitee
S
SHU-FEI • extended_group • tw
5
2026-10-16 • via Nuitee
E
Esther • family_with_children • es
7
Pros:

Las camas eran cómodas

Cons:

Que no se puedan abrir las ventanas

2026-10-16 • via Nuitee
C
Celia • family_with_children • mx
10
Excelente estancia
Pros:

La habitacion un poco pequeña para 3 camas. Pero estuvo perfecta. Se duerme muy agusto. Me toco 13 piso y la vista es espectacular. Muy cerquita de la estacion y perfecto para regresar al aeropuerto con narita express.

Cons:

Nada todo perfecto

2026-10-16 • via Nuitee
R
Rumiko • couple • gb
8
2026-10-15 • via Nuitee
かっちゃん • solo_traveller • jp
6
2026-10-15 • via Nuitee
N
Noriko • solo_traveller • us
6
Breakfast should better organized
Pros:

Convenience

Cons:

Breakfast service is broken
Long line unable to get in
It is ridiculous
I will not go there again

2026-10-15 • via Nuitee
A
Andrew • couple • au
7
Very convenient for a transit stop
Pros:

Proximity to Shinagawa station

Cons:

Small room

2026-10-15 • via Nuitee
X
Xacobe • solo_traveller • es
8
Pros:

Ubicación y oferta complementaria en el edificio.

Cons:

Algo ruidoso por mirar nuestra habitación a la estación de tren.

2026-10-15 • via Nuitee