Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great Location
Exceptional Service
Cons:
Noisy Rooms
Lift Issues

Categories

Cleanliness
8.58
Overall cleanliness was highlighted positively, but some mentioned noise issues that affected perception.
Service
9.55
Service was consistently praised, with many guests highlighting exceptional staff interactions.
Location
9.09
Location was mentioned as fantastic, central to attractions, though some found it noisy.
Room Quality
8.54
Rooms were spacious and comfortable, although some mentioned decor looking tired.
Amenities
9.07
Amenities received positive feedback, especially breakfast and special touches for celebrations.
Value for Money
9.03
Guests felt the experience offered good value, particularly given the location and service quality.
Food and Beverage
9.08
Breakfast and overall food quality were noted as highlights of the stay.
Overall Experience
9.05
Overall sentiment from reviews reflects a highly positive experience with only minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:33

Property Description

Central Location and Elegant Rooms
Located between Piccadilly and Regent Street, The Dilly offers spacious and elegantly furnished rooms with private bathrooms, bathrobes, and slippers.

Convenient Amenities
Guests can enjoy free newspapers, a refrigerator, and 24-hour room service. The hotel is a short walk from popular shopping destinations like Oxford Street and Bond Street.

Health Club and Dining Options
The Health Club features a steam room, state-of-the-art gym, squash courts, and a dance studio. Guests can dine at the Terrace restaurant with an outdoor terrace or savor Indian cuisine at Madhu's restaurant in the Oak Room.

Book your stay at The Dilly for a luxurious and convenient experience in the heart of the city.

Important information:

Please note that, for security reason, guests are required to provide at check-in the credit card used at the time of booking.

Third-party forms are not accepted, please contact the property for instructions on how to settle the bill.

Connecting Room Policy: Connecting rooms are available but not guaranteed and need to be requested.

Dogs are accepted. Food, water bowls and a floor mat will be provided.

If your bring your pet with you, please note that a £35 cleaning fee will be applied.

Cash paying guests must provide valid identification upon check-in (Passport or Driving license for UK citizens, Passport or EU ID for EU citizens and Passport for any other citizens).

Swimming Pool Admittance Policy: Children under 16 years of age are permitted in the swimming pool Monday - Friday between 07:00 - 21:30 and on weekends from 08:00 - 20:00.

Please note that a deposit equal to the room, tax and GBP 100 per day will be collected at check-in.

Cash is not accepted at the hotelGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for £100 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9
Based on 16175 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
E
Erin • family_with_children • ie
9
Pros:

The location is amazing and the value for money a

2026-02-28 • via Nuitee
J
Jerri • family_with_children • gb
8
Great location and great stay.
Pros:

The location was brilliant. The welcome water and lolly for my daughter was an appreciated gesture.
The bed was comfy. Room spacious.

Cons:

Bathroom had no hair dryer and was slightly dark.

2026-02-28 • via Nuitee
G
Guillaume • family_with_children • be
1
Pros:

L’hôtel est en travaux, donc ne vaut pas un 5 étoiles, on aurait voulu être averti avant de faire la réservation.

2026-02-28 • via Nuitee
T
Thomas • couple • dk
10
Pros:

Stort værelse, lækkert fitness og god morgenmad

2026-02-28 • via Nuitee
P
Peter • family_with_children • sk
9
2026-02-28 • via Nuitee
G
Glaid • extended_group • ee
8
2026-02-28 • via Nuitee
K
Kristín Auður • couple • is
10
2026-02-28 • via Nuitee
M
Marc • family_with_children • fr
4
Je ne retournerai plus dans cet hôtel, à moins qu’elle fait une grosse rénovation
Pros:

L’établissement a besoin de rénovation. Les chambres sont vieilles et très abîmées pour avoir pris une suite pour quatre personnes. Cela a été très décevant. En plus ils m’ont fait payer 150 livres supplémentaires pour être surclassé dans une suite supérieure mais je n’ai pas vu la différence et sincèrement surcoté.

2026-02-28 • via Nuitee
E
Emine Yeşim • solo_traveller • tr
10
It was great
Pros:

Everything was really fine. At night I woke up freezing in the bed. I called the reception and a heater was sent to my room in 10 minutes which was really great.

Cons:

I have only one complaint about the breakfast, it would be great if you could add smoked Turkey, chicken for the guests who cannot eat bacon. On the other hand egg menu was also so limited. In January I had stayed in Royal Garden Hotel, the were offering sunny side eggs or omlette without charging additional fee.

2026-02-28 • via Nuitee
S
Silke • couple • de
10
Wir würden das Hotel wieder nutzen, wenn wir London besuchen.
Pros:

Wir mochten das Flair des Hotel. Das Gebäude ist schon etwas älter, doch die Inneneinrichtung war schön und gemütlich. Das Personal war außergewöhnlich freundlich und kundenorientiert, der Service hervorragend.

Cons:

Die Fenster unseres Zimmers (alte Holzfenster) waren nicht ganz dicht. Deshalb war das Bad recht kühl. Die Klimaanlage hat aber insgesamt gut dagegen geheizt.

2026-02-28 • via Nuitee
K
Khaled • solo_traveller • kw
1
Pros:

The location. Nothing else.

Cons:

My recent stay at The Dilly was deeply disappointing and far below what one would expect from a hotel of its reputation and price point.

The rooms were in terrible condition. The furniture was visibly scratched and worn, giving the space a neglected, run-down feel. The carpets looked dirty and poorly maintained, which made the entire room feel unhygienic. Basic amenities were either missing or shockingly minimal. Overall, the room felt outdated, tired, and nowhere near the standard advertised. The bathroom smelled terrible, like sewage, and it was cleaned properly. The bathrobes had insects in them. Disgusting.

While most of the staff were polite and helpful, there were a few whose behavior was unacceptable. I encountered attitude that was openly dismissive and unnecessarily rude. At one point, the interaction crossed into what felt like blatantly discriminatory treatment. No guest should ever feel uncomfortable or disrespected in a hotel they are paying to stay in.

The inconsistency between friendly staff and those displaying such poor conduct only made the experience more frustrating.

For the price charged, this hotel does not deliver quality, comfort, or professionalism. Avoid at all costs.

2026-02-28 • via Nuitee
A
Ayfer&sedat • family_with_children • pl
10
2026-02-28 • via Nuitee
C
cecilia • couple • it
10
2026-02-27 • via Nuitee
D
Deirdre • couple • ie
8
Comfortable and everything on its doorstep.
Pros:

Location, staff, size of the room and comfortable bed

Cons:

Bathroom needs upgrading

2026-02-27 • via Nuitee
A
Ashleigh • extended_group • gb
10
Pros:

wonderful location gorgeous hotel and the staff to match.

2026-02-27 • via Nuitee
S
Suzanne • couple • gb
10
Fabulous hotel!
Pros:

This was the first time we'd stayed at the Dilly and the warmth of the welcome from all the staff was second to none. Our room was lovely, the breakfast really good and the location perfect for visiting London. We would definitely book again.

Cons:

Nothing.

2026-02-27 • via Nuitee
E
Edwin • couple • us
10
Perfect staff, Perfect location, and Wonderful Stay!
Pros:

They treat you like royalty and the concierge manager, Selim Atias, makes you feel like you are family. The upgraded room was perfect. The staff everywhere are helpful and wonderful. The Doorman, Paul, is so knowledgeable and helpful. I have stayed at The Dilly Hotel several times now, and each time we are treated even better, and we have always from the first time been treated like we are their best customers ever. We will return knowing they always do a great job!

Cons:

There is a little remodeling going on but we know that when it is finished we will look forward to it even more. The remodel didn’t create any issue, but was just something to know. The service at every level more than made up for their ongoing upgrades!!

2026-02-27 • via Nuitee
T
tatiana • family_with_children • it
8
2026-02-27 • via Nuitee
J
Juliete • family_with_children • br
7
2026-02-27 • via Nuitee
M
Miranda • couple • pt
7
2026-02-27 • via Nuitee