Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great Location
Exceptional Service
Cons:
Noisy Rooms
Lift Issues

Categories

Cleanliness
8.58
Overall cleanliness was highlighted positively, but some mentioned noise issues that affected perception.
Service
9.55
Service was consistently praised, with many guests highlighting exceptional staff interactions.
Location
9.09
Location was mentioned as fantastic, central to attractions, though some found it noisy.
Room Quality
8.54
Rooms were spacious and comfortable, although some mentioned decor looking tired.
Amenities
9.07
Amenities received positive feedback, especially breakfast and special touches for celebrations.
Value for Money
9.03
Guests felt the experience offered good value, particularly given the location and service quality.
Food and Beverage
9.08
Breakfast and overall food quality were noted as highlights of the stay.
Overall Experience
9.05
Overall sentiment from reviews reflects a highly positive experience with only minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:33

Property Description

Central Location and Elegant Rooms
Located between Piccadilly and Regent Street, The Dilly offers spacious and elegantly furnished rooms with private bathrooms, bathrobes, and slippers.

Convenient Amenities
Guests can enjoy free newspapers, a refrigerator, and 24-hour room service. The hotel is a short walk from popular shopping destinations like Oxford Street and Bond Street.

Health Club and Dining Options
The Health Club features a steam room, state-of-the-art gym, squash courts, and a dance studio. Guests can dine at the Terrace restaurant with an outdoor terrace or savor Indian cuisine at Madhu's restaurant in the Oak Room.

Book your stay at The Dilly for a luxurious and convenient experience in the heart of the city.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property. For bookings made by a third party, you will need to complete an authorisation form that will be sent by the property. If you plan to bring your pet with you, please note that a GBP 35 cleaning fee will be applied. Children under 18 years of age are not permitted in the swimming pool unless supervised by a parent or guardian aged 18 or over. Children under 18 years of age, supervised by parents or guardians aged 18 or over can access the swimming pool from Monday to Friday between 07:00 and 21:30 and on weekends from 08:00 to 20:00. Please note that Madhu's Restaurant will be closed from January to June.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for £100 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9
Based on 17252 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.09
Room Quality: 8.54
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
J
Jess • couple • gb
9
Great staff, relaxed and comfortable stay
Pros:

Great location, room was so quiet for central London and it’s location. Great sized room modern bathroom and super comfortable bed. Lovely bar for late night drink. Great range of tasty breakfast and mid day check out calls for a lazy morning.

Extra special treats for my husbands birthday surprise which was a great surprise and Don very much looked after us too! Will come back and utilise the wellness area.

Cons:

Nothing

2026-05-09 • via Nuitee
R
Rebecca • solo_traveller • gb
10
Pros:

All staff friendly, helpful & friendly. A week prior to arriving received an email from the hotel asking about our trip & how they could make it a special stay. Received a room upgrade & it had been decorated! The room was quiet. Good selection of food at breakfast. Great location & short walking distance to the theatre.

2026-05-09 • via Nuitee
D
David • couple • gb
10
Beautiful hotel in a superb location
Pros:

The location was perfect for the theatre district and Leicester Square. The hotel was excellent and the staff superb.
The staff made such an effort decorating our room for our anniversary

Cons:

We do not have any negative comments

2026-05-09 • via Nuitee
G
Gihan • family_with_children • eg
10
Exceptional location. Thanks for Anhelino, Gest relation
Pros:

The location, tea and cookies, hospitality

Cons:

Non

2026-05-09 • via Nuitee
L
Lesley • couple • gb
7
Fine
Pros:

Central location

Cons:

No drawers in the room phone didn’t work

2026-05-09 • via Nuitee
G
Georgina • couple • gb
10
Lovely hotel friendly and efficient staff.
Pros:

Convenient location.

Cons:

N/A

2026-05-09 • via Nuitee
P
Phil • couple • gb
5
The only thing that premium, is the location!!
Pros:

Fantastic location!!!

Cons:

Poor finishes in rooms, especially the bathrooms. Enamel coming off of bath tubs, warped bath panel. No soundproofing between room, could hear next doors TV on one side and people chatting / yawning on the other!! Not what you expect for a superior room in a 5 star hotel.

2026-05-09 • via Nuitee
R
Robert Mirko • couple • ch
6
2026-05-09 • via Nuitee
C
Claire • couple • gb
8
A relaxed, welcoming hotel in a perfect location for theatre, museums and restaurants.
Pros:

Location, grandeur, spaciousness, comfortable, welcoming environment, flowers and orchid.

Cons:

Fire alarm on arrival. Noise from renovation works.

2026-05-09 • via Nuitee
B
BERNARDINO • family_with_children • es
5
2026-05-09 • via Nuitee
A
Andrew • solo_traveller • gb
10
2026-05-09 • via Nuitee
A
Anne-Marie • couple • fr
10
Excellent
Pros:

L’emplacement la disponibilité et la gentillesse du personnel. Le confort de l’hôtel et les équipements

2026-05-09 • via Nuitee
M
Mikael • family_with_children • fi
9
2026-05-09 • via Nuitee
K
Kimberley • solo_traveller • gb
10
Pros:

The staff were extremely friendly and welcoming. The bottle of wine and chocolates brought to our room courtesy of the hotel was a wonderful gesture and surprise. The doorman is a great asset to the hotel and very knowledgeable about the local history. Fantastic stay. Thank you.

2026-05-09 • via Nuitee
L
Lionel • couple • fr
8
Très agréable séjour dans l’ensemble…dommage qu’il n’y ai pas de balcon…satisfait
2026-05-09 • via Nuitee
C
CecileS • couple • nl
9
mooie uitvalsbasis
Pros:

Vlak achter Piccadilly Circus.

Cons:

warme kamers

2026-05-09 • via Nuitee
A
Amy • couple • gb
10
Lovely 3 night stay, the doorman Paul made our stay so much better and made us feel safe with his helpful tips. I would
Pros:

Location, breakfast and the exceptional doorman - Paul

2026-05-09 • via Nuitee
L
Lucy • family_with_children • gb
8
Great location friendly staff clean and comfy huge bed
Pros:

Great location lovely staff and nice touches in the room

Cons:

Bathroom was tired and needed updating as did the pool area

2026-05-08 • via Nuitee
I
IRMAK • extended_group • tr
6
Pros:

the Concierge desk is so helpful!! They are amazing. All my deliviries were taken excellent care, thanks to all team!

Cons:

The hotel felt very outdated overall. The room, bathroom, furniture, and even the tables looked old and not well maintained. The air conditioning unit was especially disappointing, as it looked very old and dirty.

We also asked whether we could move to a bigger room and offered to pay an extra fee, but we were told that all rooms were the same size. However, one of our friends was staying in a much larger room, so this was confusing and disappointing.

Overall, the location may be convenient, but the condition of the rooms and the service around room options did not meet our expectations.

2026-05-08 • via Nuitee
S
Sharon • solo_traveller • il
10
Pros:

מלון איכותי במיקום מעולה
ארוחת בוקר מצויינת

Cons:

שיפוצים

2026-05-08 • via Nuitee