Holiday Inn Grand Rapids Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.6 (671 reviews)
310 Pearl Street Northwest , Grand Rapids , US
+1 616-235-7611

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location for downtown and events
Free parking available
Rooms often described as clean, modern and comfortable (beds praised)
Friendly and helpful staff; shuttle service
Some guests praised breakfast selection or voucher
Cons:
Significant road/expressway noise reported by multiple guests
Breakfast often not included and seen as expensive
Food quality complaints (greasy bacon, poor breakfast items)
Occasional cleanliness issues in some rooms (mold, odors, pests, smoke)
Service lapses for a minority (late check-in, missing invoice, missed checkout notes)

Categories

Cleanliness
7.8
Generally reported as clean and updated in many reviews ("super clean", "very clean"), but several guests noted issues (smoke odor, lingering odors, small mold spots, wasp, handprints, one report of messy/dirty room).
Service
9.4
Multiple notes of friendly and helpful staff, good shuttle and front-desk assistance; isolated service failures (late room readiness, missing invoice, missed late-checkout note) but overall service sentiment is strongly positive.
Location
9
Excellent location for downtown and event access and convenient to freeway/parking (walking distance to venues), but several guests reported significant road/expressway noise and nearby construction early mornings.
Room Quality
9.6
Many guests described rooms as clean, updated, modern and comfortable (comfortable beds, updated bathrooms), though a few mentioned outdated rooms or awkward layouts (bathroom inside room, conjoined rooms not disclosed).
Amenities
9.2
Noted positives include free parking and shuttle service; some missing or charged items (no complimentary lobby coffee, breakfast often not included, limited stir sticks) but overall amenities (parking, shuttle, updated facilities) are strong.
Value for Money
7.5
Several guests felt price was high for what was offered (expensive breakfast, charges for items), balanced by free parking and convenience; value perception is below the property average.
Food and Beverage
7.2
Mixed to negative comments: multiple complaints about breakfast pricing and quality (greasy bacon, "horrible" food), some positive mentions of good breakfast selection or voucher but overall F&B sentiment trends lower.
Overall Experience
9.1
Most guests reported a positive stay (would stay again, great for events/concerts, comfortable nights) with the primary detractors being road noise and occasional service/process issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Featuring an indoor pool and situated along the Grand River, Holiday Inn Grand Rapids Downtown offers a serene escape. Unwind in well-appointed rooms with modern amenities, including flat-screen TVs and free WiFi.

Delight in Culinary Experiences
Savor American cuisine at the on-site Burger Theory and Lounge, or grab essentials at the convenience store. With a fitness center and business facilities, your stay is both satisfying and productive.

Explore with Ease
Located near key attractions like the Grand Rapids Public Museum, this hotel is a gateway to the city's vibrant culture. Book now for a memorable stay in Grand Rapids!

Important information:

Room rates are based on 2 guests. There is a charge of USD 10 per person, per night for additional guests.

Please note that "breakfast included" rates include a nontransferable $20 tax-inclusive breakfast voucher.

Any guest wishing to check into the hotel must provide a credit or debit card in his or her own name that will authorize for the full amount of the room and tax plus USD 25 per night for incidentals. Should the guest elect not to use, or if the guest does not have a credit or debit card in his or her own name, they may pay with cash upon arrival with management approval only, and must provide the full amount of the room and taxes for the stay plus an additional USD 250 cash deposit to be returned via check sent through the mail within 7-10 business days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 671 reviews
Cleanliness: 7.8
Service: 9.4
Location: 9
Room Quality: 9.6
Amenities: 9.2
Value for Money: 7.5
Food and Beverage: 7.2
Overall Experience: 9.1
R
Robert • family_with_children • us
10
Pros:

Location and comfort

Cons:

Breakfast prices

2026-10-31 • via Nuitee
C
Carpenter • family_with_children • us
5
2026-10-30 • via Nuitee
N
Nancy • couple • us
9
Holiday Inn Downtown was a great hotel with free parking.
Pros:

Convenient to the freeway. The room was very nice. The breakfast voucher was great. The beds were very comfortable. Free parking.

Cons:

The cook did not pat the grease off the bacon. The bacon was served to me in a pool of grease. Bacon should be patted dry with paper towel before serving. We were on the 5th floor, but we still could hear road traffic at night. I don't know if it's because of the windows or the air conditioner letting outside noise in the room.

2026-10-28 • via Nuitee
R
Ryan • extended_group • us
10
2026-10-28 • via Nuitee
J
Jonathan • couple • us
10
2026-10-26 • via Nuitee
B
Brian • couple • us
10
Nice room. Everything was great except the breakfast.
Pros:

Convenience and comfortable.

Cons:

The food was horrible.

2026-10-25 • via Nuitee
A
Andrew • solo_traveller • us
9
2026-10-24 • via Nuitee
V
Vincent • solo_traveller • fr
4
I
Cons:

The location, close to the highway and very noisy. Rooms are old style and outdated. The bathroom is inside the room.
After Check out, I asked for an invoice, I begged through different channels, but I never received…incredible!

2026-10-22 • via Nuitee
C
Casey • couple • us
8
2026-10-21 • via Nuitee
M
Mark • couple • us
10
2026-10-21 • via Nuitee
M
Maribeth • couple • us
7
Pros:

Walking distance to downtown

Cons:

Room location next to expressway and construction across the highway loud in early morning hours

2026-10-19 • via Nuitee
E
Ella • solo_traveller • us
3
Luckily I only had to stay for a few hours
Cons:

Location was pretty messy/dirty

2026-10-17 • via Nuitee
K
Kefalas • solo_traveller • us
7
Great hotel, but the road noise is brutal.
Pros:

Everything except the noise from US-131

Cons:

The noise from US-131

2026-10-15 • via Nuitee
A
Abby • extended_group • us
10
2026-10-12 • via Nuitee
D
Dylan • couple • us
10
2026-10-11 • via Nuitee
S
Sutton • couple • us
10
We were there only the night, but the room was clean and updated, the staff friendly, property unkept, convenient parkin
Pros:

Super clean and the staff were friendly and very helpful.

2026-10-09 • via Nuitee
L
Lynne • extended_group • us
10
It was short and we only slept in the beds:)
Pros:

There was no breakfast offered.

Cons:

The price was extraordinarily high.

2026-10-07 • via Nuitee
U
Umlor • solo_traveller • us
9
Pros:

It was perfect for the evening

Cons:

Everything was fine

2026-10-07 • via Nuitee
R
Rick • couple • us
10
Wonderful nights day, and I’ll do it again.
Pros:

The rooms are wonderfully maintained and clean.

Cons:

Breakfast could be a little earlier, but I did appreciate the selection of food

2026-10-07 • via Nuitee
J
Jhaleel • couple • us
9
2026-09-17 • via Nuitee