Holiday Inn Grand Rapids Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.8 (820 reviews)
310 Pearl Street Northwest , Grand Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly and professional staff
Excellent location
Cons:
Breakfast not included
Some rooms small
Perceived as overpriced

Categories

Cleanliness
8.99
Many reviewers commented on the hotel's cleanliness, noting that it was very clean and well-maintained.
Service
9.06
Staff were frequently described as friendly, accommodating, and professional.
Location
9.3
Multiple reviews praised the excellent location, particularly its proximity to downtown and event venues.
Room Quality
8.55
Some reviews indicated that the rooms were comfortable but mentioned issues like small size in some cases.
Amenities
8.68
Amenities were positively noted, though some reviews expressed disappointment with the breakfast options.
Value for Money
8.24
Some complaints were made regarding pricing issues providing sense of being overpriced for certain aspects.
Food and Beverage
8.49
The breakfast and restaurant experiences were generally positive, though there were issues noted about breakfast not being included.
Overall Experience
9.06
Most reviews conveyed a positive overall experience, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:38

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Featuring an indoor pool and situated along the Grand River, Holiday Inn Grand Rapids Downtown offers a serene escape. Unwind in well-appointed rooms with modern amenities, including flat-screen TVs and free WiFi.

Delight in Culinary Experiences
Savor American cuisine at the on-site Burger Theory and Lounge, or grab essentials at the convenience store. With a fitness center and business facilities, your stay is both satisfying and productive.

Explore with Ease
Located near key attractions like the Grand Rapids Public Museum, this hotel is a gateway to the city's vibrant culture. Book now for a memorable stay in Grand Rapids!

Important information:

Room rates are based on 2 guests. There is a charge of USD 10 per person, per night for additional guests.

Please note that "breakfast included" rates include a nontransferable $20 tax-inclusive breakfast voucher.

Any guest wishing to check into the hotel must provide a credit or debit card in his or her own name that will authorize for the full amount of the room and tax plus USD 25 per night for incidentals. Should the guest elect not to use, or if the guest does not have a credit or debit card in his or her own name, they may pay with cash upon arrival with management approval only, and must provide the full amount of the room and taxes for the stay plus an additional USD 250 cash deposit to be returned via check sent through the mail within 7-10 business days.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 820 reviews
Cleanliness: 8.99
Service: 9.06
Location: 9.3
Room Quality: 8.55
Amenities: 8.68
Value for Money: 8.24
Food and Beverage: 8.49
Overall Experience: 9.06
M
Michael • couple • us
9
Thanks
2026-06-22 • via Nuitee
C
Chelsie • couple • us
10
Pros:

It was clean, quiet and comfortable.

2026-06-22 • via Nuitee
K
Kara • extended_group • us
10
Pros:

Room was very clean. Staff members were friendly and very helpful. Parking was great and shuttle driver was friendly and helpful.

Cons:

The restaurant within the hotel only had one cook and one waitress on duty. I know it was a Sunday night but the hotel was sold out due to there being a big concert that night and I feel the restaurant should be staffed accordingly. We were waiting to be seated for over 10 minutes and never saw a staff member so we walked in and sat at the bar, The bartender was friendly and very helpful. We ended up being able to grab a quick meal at the bar and get to our concert on time. I'm not sure that the restaurant has anything to do with the hotel but that was the only negative part of our stay.

2026-06-22 • via Nuitee
S
Shelly • family_with_children • us
10
AMASING
Pros:

Everything was great we came for the Journey concert had free shuttle to venue

2026-06-21 • via Nuitee
K
Kim • family_with_children • us
8
Pros:

The location and shuttle service was great. All staff was really nice and helpful.

Cons:

Restaurant food was horrible. We ordered the steak and we joked that it looked fake. The entire dish had no taste or seasoning whatsoever. WE had to dump A1 on everything to even eat it.

2026-06-17 • via Nuitee
O
Ogden • extended_group • us
10
I wanted to take the bed home with me
Pros:

What breakfast?

Cons:

Breakfast

2026-06-17 • via Nuitee
E
Ellen • couple • us
9
We had a very lovely stay.
Pros:

The location is great and we could walk to the venue. We have stayed here before and really like it. Breakfast bar is really good as well.

Cons:

This is a great hotel. It's comfortable and we sleep really well. Our room this time however had an aroma in it that was akin to a teenage boys bedroom or locker room. I believe the carpet might need shampooing. RM 326. Otherwise it was excellent.

2026-06-17 • via Nuitee
S
Sharon • couple • us
9
2026-06-17 • via Nuitee
L
Linda • solo_traveller • us
9
2026-06-17 • via Nuitee
K
Kerry • couple • us
9
2026-06-16 • via Nuitee
M
Maxwell • couple • us
10
Pros:

Entire staff was "SUPER FRIENDLY"!!!

2026-06-16 • via Nuitee
L
Leigh • extended_group • us
9
2026-06-16 • via Nuitee
D
donald • couple • us
5
We made the best of our stay
Pros:

Staff pleasant love the shuttle service

Cons:

For what we paid would have expected better room,1st room we where in bed had a huge duvet in the mattress found after getting into bed,brought to manager attention did move us into another room mind you it was 11pm. Breakfast buffet wasn't really any good as far as selection or taste or price

2026-06-15 • via Nuitee
A
Aaron • couple • us
7
Clean comfortable and relaxing good place to be right in the middle of downtown access to everything can’t complain.
Pros:

It’s was in the middle of downtown

Cons:

Price a little high in comparison

2026-06-15 • via Nuitee
L
Laura • solo_traveller • us
7
Pros:

Absolutely loved the view

Cons:

You had to pay for breakfast and cobwebs were found in our room

2026-06-15 • via Nuitee
D
Darlene • family_with_children • us
10
Enjoyed our stay and the staff was very friendly. Room was clean and very comfortable
Pros:

Clean, located in a perfect place

Cons:

Price was very high for a holiday inn.

2026-06-14 • via Nuitee
P
Patricia • solo_traveller • us
10
Pros:

They were very helpful and even had a shuttle to take us to our event.

Cons:

I liked everything.

2026-06-13 • via Nuitee
F
Fell • solo_traveller • us
10
Pros:

Very clean and comfortable. Location is perfect.

2026-06-12 • via Nuitee
N
Naomi • extended_group • au
10
Perfect for our needs.
Pros:

Location, friendly service, amenities

2026-06-11 • via Nuitee
K
kris • family_with_children • us
9
Perfect stay for a college visit. Staff were courteous and attentive.
Pros:

Clean and conveniently located.

2026-06-06 • via Nuitee