Holiday Inn Express Memphis Medical Center - Midtown by IHG

Hotels
Holiday Inn Express
9 (698 reviews)
1180 Union Avenue , Memphis , us

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean breakfast area
Cons:
Cleanliness issues
Outdated rooms
Small room sizes

Categories

Cleanliness
8.09
Several reviews mentioned cleanliness issues such as dirty pillowcases and stained carpets.
Service
10
Frequent mentions of friendly and attentive staff.
Location
9.56
Multiple reviewers highlighted the convenient location.
Room Quality
8.6
Some reviews pointed out outdated furniture and small room sizes.
Amenities
8.55
Mixed reviews on amenities, with some positives about breakfast.
Value for Money
8.58
Comments indicated some guests felt the room pricing was not justified by quality.
Food and Beverage
9.54
Several reviews praised the breakfast quality.
Overall Experience
9.09
General sentiment indicates satisfaction but with notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:27

Property Description

Convenient Location and Modern Amenities

Located just off Interstates 240 in midtown Memphis, the Holiday Inn Express offers a comfortable stay with a daily hot breakfast buffet and an outdoor pool. Free WiFi is available throughout the hotel, ensuring you stay connected during your visit.

Comfortable Rooms and Convenient Facilities

The modern rooms at the Holiday Inn Express Memphis Medical Center – Midtown are equipped with a 32-inch flat-screen cable TV, in-room coffee maker, work desk, and ironing facilities. Additionally, guests can make use of the on-site fitness room and business centre for their convenience.

Nearby Attractions and Easy Access to Key Locations

Conveniently situated near popular attractions, the hotel is just a short distance from Beale Street, St. Jude Research Hospital, and Southern College of Optometry. With its proximity to Memphis Zoo, the Holiday Inn Express is the perfect choice for your stay in Memphis.

Book your stay at the Holiday Inn Express Memphis Medical Center – Midtown for a memorable experience!

Important information:

Guests must be at least 18 years or older to check-in.

Renovations: Interior and the exterior renovations are ongoing through November 2016. Expect to see construction materials and workers on site.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sat, Oct 31, 2026 until Tue, May 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 698 reviews
Cleanliness: 8.09
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 8.55
Value for Money: 8.58
Food and Beverage: 9.54
Overall Experience: 9.09
F
Felicia solo_traveller us
8
Pros:

Price was good and great location.

Cons:

It's very outdated

2026-08-05 via Nuitee
G
Gary solo_traveller us
8
Very comfortable accommodations and a good value for the $.
Pros:

Conveniently located in Mid-town/Medical Center area. The staff were very nice. The breakfast is good. The beds are very comfortable.

2026-08-04 via Nuitee
1
159tanikaa Family
10
Phenomenal Service
Pros:

The staff was amazing from the front desk to the staff passing in the halls. Zee did amazing on breakfast! The food tasted good and was hot and her hospitality was golden!

2026-08-01 via Tripadvisor
R
randybG2417QW Couples
8
Good stay
Pros:

Breakfast was good. The breakfast attendant, Zee, was very helpful and really zeroed in on making sure everyone was satisfied with their meal. I would stay here again.

2026-08-01 via Tripadvisor
J
JohnnyBucket12 Family
10
Very good very nice people like Zee!
Pros:

Breakfast was excellent wry nice people and friendly service

2026-08-01 via Tripadvisor
H
hmschoolheidi Couples Russellville, Alabama
10
Recommend for its value and exceptional staff.
Pros:

Our 3-night stay here was excellent in every way. Sherita greeted us at the front desk and was pleasant and professional. Our room was clean and smelled good, the bed was very comfortable. The shower had great water pressure and the AC worked perfectly. Breakfast was good, hot and had a good variety of typical choices. Zee and her sidekick Miller were attentive and friendly to all the guests at the breakfast buffet. It was a good value with stand-out service. We will use this hotel if ever in the area again.

2026-07-26 via Tripadvisor
K
kathyvX1191UT Friends getaway
10
Awesome time in Memphis at Holiday INN Express in Memphis
Pros:

Amazing facility. The staff was awesome. Zee was the morning hostess. She was so kind and inviting. She was helpful in so many ways other than breakfast. She took time to prepare a list of her favorite things to do in Memphis and talked with us about how to stay safe. SHERITA was the evening desk person and she was remarkable. She was friendly and sweet and helpful. We sat in lobby to play games and she had a lot customers that were not pleasant. She handled it so professional and calmed them. What they were upset about was not anything to do with the hotel or her. She was awesome.

2026-07-26 via Tripadvisor
M
madonnab68 Friends getaway
10
Memphis holds true to southern hospitality. Every single person we met in 2 and a half days went out of their way
Pros:

Zee was an outstanding service personnel at breakfast both days we were there. She was extremely friendly and even provided us with a spreadsheet she had made up with all the best restaurants, clubs, museums and places we must see. She is an outstanding addition to this Holiday Inn and her spreadsheet should be utilized across the nation as an example of what the front desk should hand out all the time to customers. What an amazing lady and experience we all had

2026-07-26 via Tripadvisor
8
830lilyanah Family
10
Chef z!
Pros:

Chef z did an amazing job! Food was great! Was very clean as well, vibe is up very good at connecting with guests!

2026-07-26 via Tripadvisor
D
D2394QDcarolinem Friends getaway
10
Good breakfast experience
Pros:

Love the breakfast experience here. Zee is especially involved in making sure people get the best experience not just at the hotel, but in the Memphis area during their trip.

2026-07-25 via Tripadvisor
W
William family_with_children us
9
2026-07-25 via Nuitee
A
anitarb103 Friends getaway
10
Close and convenient
Pros:

Location is perfect right off the highway but gps told us to get off at e1 and there was no such thing so as we drove to next exit #30 which took us to 240 then it was a short distance .
Great Location to downtown.and everything is close by.
Rooms are fantastic beds comfortable. Staff incredible..
Zee at breakfast was the best.she cleans up after you and very friendly.
The front desk was also awesome so friendly. Even the maid service brought up a blanket and extra pillow immediately. Very friendly. Love how nice everyone was .

and has everything for breakfast eggs,sausage,oatmeal,toast,yogurt.
The best parking.and best coffee.
Also to get on road they gave me a water.which was really nice.one of the friendliest hotels i ever stayed at.thank you Anita and Dave

2026-07-23 via Tripadvisor
D
Damian solo_traveller us
10
Pros:

El desayuno y la atención

2026-07-23 via Nuitee
C
Curiosity65219287625 Couples
10
Southern Hospitality
Pros:

The staff were very nice. The rooms were clean and location was good. The best part was the wonderful Ms. Zee at breakfast! She was so knowledgeable about where to go! Breakfast was wonderful, not just the food but the conversation with Ms. Zee!

2026-07-22 via Tripadvisor
4
402michielv Family
10
On our way to visit the King
Pros:

Excellent place. Been around a lot but have not seen breakfast area being so tidy. Zee runs such a clean ship. Very pleasant to sit down and relax for a couple of minutes in the morning. Thanks

2026-07-22 via Tripadvisor
E
E2266BKmarias Family
10
Excellent stay
Pros:

what make this place especial is their staff.
Everyone is so sweet and welcoming,
From their front desk to the beautiful Cheff Zee from breakfast. She is the sweetest ladies, always looking for everybody comfort!
Please never let her go!!!!

2026-07-22 via Tripadvisor
Z
zainaa471 Family
8
Amazing staff at Holiday Inn med center :)
Pros:

The place is ok, but the staff are SO FRIENDLY especially Zee from breakfast :) so funny and served us as well! Very kind lady !

2026-07-21 via Tripadvisor
M
mytias2026 Family
10
Breakfast
Pros:

Breakfast was great that was perapared by chef zee

2026-07-20 via Tripadvisor
M
melvas400 Family
10
Zee
Pros:

The food was so good amazing Zee

2026-07-20 via Tripadvisor
D
Dream725075 Family
10
Breakfast was great!
Pros:

Breakfast was delicious! Better than most hotels of this caliber. Host, Zee, was friendly and attentive

2026-07-20 via Tripadvisor