Holiday Inn Express Memphis Medical Center - Midtown by IHG

Hotels
Holiday Inn Express
9 (698 reviews)
1180 Union Avenue , Memphis , us

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean breakfast area
Cons:
Cleanliness issues
Outdated rooms
Small room sizes

Categories

Cleanliness
8.09
Several reviews mentioned cleanliness issues such as dirty pillowcases and stained carpets.
Service
10
Frequent mentions of friendly and attentive staff.
Location
9.56
Multiple reviewers highlighted the convenient location.
Room Quality
8.6
Some reviews pointed out outdated furniture and small room sizes.
Amenities
8.55
Mixed reviews on amenities, with some positives about breakfast.
Value for Money
8.58
Comments indicated some guests felt the room pricing was not justified by quality.
Food and Beverage
9.54
Several reviews praised the breakfast quality.
Overall Experience
9.09
General sentiment indicates satisfaction but with notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:27

Property Description

Convenient Location and Modern Amenities

Located just off Interstates 240 in midtown Memphis, the Holiday Inn Express offers a comfortable stay with a daily hot breakfast buffet and an outdoor pool. Free WiFi is available throughout the hotel, ensuring you stay connected during your visit.

Comfortable Rooms and Convenient Facilities

The modern rooms at the Holiday Inn Express Memphis Medical Center – Midtown are equipped with a 32-inch flat-screen cable TV, in-room coffee maker, work desk, and ironing facilities. Additionally, guests can make use of the on-site fitness room and business centre for their convenience.

Nearby Attractions and Easy Access to Key Locations

Conveniently situated near popular attractions, the hotel is just a short distance from Beale Street, St. Jude Research Hospital, and Southern College of Optometry. With its proximity to Memphis Zoo, the Holiday Inn Express is the perfect choice for your stay in Memphis.

Book your stay at the Holiday Inn Express Memphis Medical Center – Midtown for a memorable experience!

Important information:

Guests must be at least 18 years or older to check-in.

Renovations: Interior and the exterior renovations are ongoing through November 2016. Expect to see construction materials and workers on site.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sat, Oct 31, 2026 until Tue, May 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 698 reviews
Cleanliness: 8.09
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 8.55
Value for Money: 8.58
Food and Beverage: 9.54
Overall Experience: 9.09
D
danielsK5049GC Business
10
Awesome!
Pros:

Our hotel has been excellent! The staff has been so upbeat, the room is super comfy, and the breakfast, cooked by Chef Zee, was really good! This has been a great stay!

2026-07-11 via Tripadvisor
K
karawY5107FB Friends getaway
10
Will be back if I'm in the area again!
Pros:

Food was great, hotel was great, no complaints whatsoever. Chef Zee is the best! :)

2026-07-11 via Tripadvisor
P
Patricia solo_traveller us
5
Pros:

The check in clerk was very nice.

Cons:

Old facilities, dirty in places, old rugs, faded paint.

2026-07-11 via Nuitee
M
missbubblegiggles Solo travel London, England
10
Comfort, Kindness and food that feels like a hug
Pros:

Coming back to this hotel after long days of sorting out everything that comes with moving to a new country truly feels like coming home. The warm welcome and kindness from the reception staff have made such a difference, and they’ve always been friendly, helpful, and genuinely caring.

A special thank you to Chef Zee as well. His cooking is absolutely delicious and has been one of the highlights of my stay. It’s clear that he puts so much care into every meal.

Thank you to everyone for making me feel so comfortable during my stay. Your hospitality has made what could have been a stressful time so much easier, and I’ll always remember how welcome you made me feel. I would happily stay here again and highly recommend this hotel to anyone visiting the area.

2026-07-10 via Tripadvisor
S
Steve family_with_children us
6
Overall okay
Pros:

Breakfast was good, was missing soda's as an option but overall it was okay.

Cons:

Overall it was okay...for a HIE it felt dated, everything was damp and humid in the building, the doors stuck open, you had to slam the room door closed to get it to stay closed and locked. The parking lot had one enterence blocked off so you had to make u-turns in the parking lot to get out. It just wasn't the quality of the HIEs I usually experience in other locations.

2026-07-10 via Nuitee
I
Inspire01702612966 Business
10
Memphis pleasure
Pros:

Hotel location was great. Everything was clean and staff were very available and friendly. Breakfast was great and Zee was a pleasure to speak with every morning.

2026-07-08 via Tripadvisor
8
812kcb Family
8
AWESOME!!!
Pros:

Good food. Loved the pancakes!
Zee is awesome!!!
She provided a very good assortment of protein.
Overall, I enjoyed my breakfast very much!!!

2026-07-07 via Tripadvisor
8
828indiak Family
6
Good but should be better.
Pros:

3 rooms booked for 2 nights each. Overall our stay was good. Front desk good. Breakfast good. The room and housekeeping needs improvement. One bed was very worn (sink hole in the mattress) and we had to go to the front desk to get towels twice. Beds were not made daily, covers were just pulled up in two rooms.

2026-07-05 via Tripadvisor
C
chrishE331IX Family
8
Good place to stay in Memphis
Pros:

Conveniently located, clean and quiet. Chef Z made a wonderful breakfast. I recommend this one if staying out passing through Memphis

2026-07-05 via Tripadvisor
J
janie solo_traveller us
10
Pros:

Affordable price and the clean environment that was a plus when traveling.

Cons:

All good there wasn't any thing I didn't like.

2026-07-05 via Nuitee
C
C2294EWeds Friends getaway
10
Eddie’s review from Dallas
Pros:

Great service from the service attendant lady

2026-07-01 via Tripadvisor
S
sharleinak Family
10
Southern Hospitality at its finest
Pros:

This is the first place I’ve stayed where all of the staff were super kind and helpful! Thanks for the southern hospitality y'all!

Chef Zee was wonderful at breakfast, thank you ma’am.

2026-06-30 via Tripadvisor
J
jotnyf Friends getaway
10
Fabulous...
Pros:

An excellent place and wonderful attention....

2026-06-30 via Tripadvisor
D
dixonl216 Friends getaway
10
Thank you
Pros:

Everything super clean and friendly amazing

2026-06-30 via Tripadvisor
5
504enzg Family
8
Holiday
Pros:

Its a good location and breakfast was amazing, just the best

2026-06-30 via Tripadvisor
B
Beverly couple us
9
Beside the hallway being warm, the stay was almost excellent!
Pros:

Everything was clean and the bed was super comfy!

Cons:

As soon as you stepped out of the elevator, the atmosphere felt humid. I don’t know if the air was on, but it was a bit smothering.

2026-06-30 via Nuitee
F
Federico solo_traveller it
10
2026-06-30 via Nuitee
C
Carolyn solo_traveller us
6
had to attend a funeral location was close to church. breakgast included was great.
Pros:

Breakfast and breakfast staff were great! My room, in particulular the bathroom, was not clean...there was dirt and hairs in the sink and tub.

Cons:

see aboe

2026-06-29 via Nuitee
P
philmA1375LX Friends getaway
10
Great stay
Pros:

Zee was wonderful and so helpful was delight to talk to her in the morning

2026-06-28 via Tripadvisor
L
L5992WQkevinc Solo travel
10
Fun at the holiday inn in Memphis TN
Pros:

It was wonderful, I used the weight room and had great service all the time!!! Chef Zee makes a great breakfast and even throw my plate out for me, nicest staff member there

2026-06-26 via Tripadvisor