Sonesta Simply Suites Cleveland Airport

Hotels
•
Sonesta Hotels
8 (645 reviews)
17525 Rosbough Boulvard , Middleburg Heights , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Cons:
Cleanliness issues
Poor service from some staff

Categories

Cleanliness
7
Several reviews mention unclean rooms and inadequate cleaning, indicating a below-average standard.
Service
9
Mixed reviews about service; some staff were helpful while others were rude, resulting in average service quality.
Location
10
Multiple reviews highlight convenience and great location, making it a strong point for this hotel.
Room Quality
8
Some reviewers enjoyed the room size, but others reported issues with supplies and cleanliness.
Amenities
7.5
Reviews indicate poor provision of kitchen supplies and complaints about the lack of breakfast options.
Value for Money
8
Some guests felt the hotel charged unreasonable fees for inadequate services, impacting perceived value.
Food and Beverage
6
Lack of breakfast offerings and general dissatisfaction with food options noted in reviews.
Overall Experience
8.5
Overall mixed feelings; while location and size of rooms are noted positives, cleanliness and service issues affected guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:15

Property Description

Convenient Location and Amenities
Located just 10 minutes from Cleveland Hopkins Airport, Sonesta ES Suites Cleveland Airport offers an airport shuttle for easy travel. Guests can enjoy a 24-hour gym, SportCourt, outdoor pool, and complimentary WiFi during their stay.

Spacious Suites with Kitchenettes
Each suite features separate living and sleeping areas, along with convenient kitchenettes. Guests can also make use of the large work desk, cable TV with pay-per-view movies, and other in-room amenities.

Nearby Attractions and Services
Explore Downtown Cleveland, the Rock and Roll Hall of Fame, Cleveland Metroparks Zoo, and Progressive Field, all just a short 20-minute drive away. Take advantage of the picnic area, laundry facilities, and business services offered at the hotel.

Experience comfort and convenience at Sonesta ES Suites Cleveland Airport. Book your stay now!

Important information:

Please note minimum check-in age is 21 years or older. Contact hotel for details.

Please note the property provide free Airport shuttle service from 8 Am to 6 PM Monday through Sunday.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $25 per week thereafter applies. A maximum of 2 dogs per room is allowed.

The pool is closed until 6/1/2026 for repairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 645 reviews
Cleanliness: 7
Service: 9
Location: 10
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 6
Overall Experience: 8.5
P
Pamela • solo_traveller • us
9
Pros:

value value .. super great for the price, I was prepared for something completely different, so I was impressed for a very short stay. No issues, I feel like I really saved a lot of money. If the price is right for you , go for it.

2026-05-23 • via Nuitee
S
Samuel • couple • us
1
Didn't enjoy my stay!
Pros:

The staff were nice and happy to assist with any issues I had.

Cons:

Check-in was horrible. I spent over an hour at the reception because they couldn't find my booking. Carpet in the room didn't look clean and the place was a bit noisy especially when the ventilation system is turned on.

2026-05-22 • via Nuitee
D
DeLeon • solo_traveller • us
10
Pros:

Everything

Cons:

None everything was great

2026-05-22 • via Nuitee
A
Arreanna • couple • us
1
Pros:

Staff was rude

Cons:

Rude staff not helpful

2026-05-22 • via Nuitee
M
madden • extended_group • us
1
I want a refund
Pros:

Nothing terrible

Cons:

No dishes
Ice machine didn't work

2026-05-17 • via Nuitee
J
James • extended_group • us
10
We will be back.
2026-05-10 • via Nuitee
S
Stephan • solo_traveller • us
9
Cons:

Not an outside entrance

2026-05-04 • via Nuitee
C
candb • solo_traveller • us
10
2026-04-30 • via Nuitee
J
Jamonte • couple • us
4
Showers are nasty Never will come back
Pros:

The room was spacious and WiFi was available

Cons:

I can understand having to put your card on file in case of property damage after leaving the location but to take $100 off someone’s card shouldn’t be a thing because what if someone was depending on that money the same day they leave ?
The tub was stopped up and drains really slow and dirty with hair everywhere
There was no tissue or toilet paper when I first got in the room
The carpets were stained
They don’t let you receive a new set of towels if the towels your bringing to them are too dirty which is weird to me

2026-04-27 • via Nuitee
M
Mimi • couple • us
5
2026-04-22 • via Nuitee
K
kylie • family_with_children • us
8
2026-04-19 • via Nuitee
M
Melissa • family_with_children • us
1
This was the worst experience I’ve ever had in my life. I will never book here again. This place was absolutely disgusti
Pros:

Nothing!!!

Cons:

There was nothing about this property that I liked. Very run down. Do not offer amenities as stated. Carpets and bedding was filthy. Appliances in kitchen broken. Staff offered no help. Instead made you feel as if you were bothering them. Found urine colored liquid in bottles thrown behind tv. Clothing and needle syringe tops under mattress. Trash was not taken out. Roaches in kitchen.

2026-04-17 • via Nuitee
H
Hollie • solo_traveller • us
10
2026-04-16 • via Nuitee
D
dellapasta • family_with_children • us
1
Pros:

I liked the separate buildings.

Cons:

It was miserable for the last 3 nights I stayed. I moved to a different room & there was a family above that sounded like rhinos & elephants fighting. It was constant. No help from the facility.

2026-04-13 • via Nuitee
L
Lisa • couple • us
5
Will never recommend
Pros:

N/a

Cons:

I cant say anything nice

2026-04-11 • via Nuitee
D
dellapasta • family_with_children • us
1
2026-04-11 • via Nuitee
A
Antionetta • couple • us
1
Pros:

They cancelled my stay

2026-03-30 • via Nuitee
B
Bobbie • family_with_children • us
7
Pros:

It was a good value for the price, nice spacious rooms.

Cons:

Didn't like the fact that if you forgot to take trash out it cost you $25.00 or that you had to take your linens down to office to get clean ones and no maintenance on weekends.

2026-03-29 • via Nuitee
K
Kaitlyn • family_with_children • us
1
Pros:

Nothing

Cons:

Hotel was disgusting. Carpet pulled up. Not vacuumed. Coffee pot disgusting with coffee still in it from previous tenant. Definitely didnt feel comfortable. Stains everywhere. Pillows terrible.

2026-03-29 • via Nuitee
S
Shannon • family_with_children • us
9
2026-03-29 • via Nuitee