Sonesta Simply Suites Cleveland Airport

Old and rundown, not very well maintenance no pool during the summer months bathtub was filthy and backed up with hair and scum. If you try to take a shower, oh and there was no shower curtain originally we had to call to get one the staff and the personnel were pleasant, but I won’t be staying again.

I didn't like that Sonesta stole/threw away my property. I messed up my check out date and the staff from Sonesta packed up my room when I wasnt there and ai am missing a lot of items. Some items that im missing include a scale, 2 sets of mixing bowls, garbage can, my dog's bowls, the charger for my watch, the top half of my child's pajamas, dishes, cups, and a blanket. Besides those items, the staff threw away all food in my room. There was NO reason that they could not put the non-perishable items in with the rest of the items they didnt take!!!! That is hundreds of dollars worth of food and items I am missing from staying at this hotel. I also asked for maintenance to replace the kitchen light bulb multiple times over my 2 month stay and they never came. I asked multiple times for my room to be put on the list of housekeeping and no one ever put my room on the list or came. The room was also dirty when I rented it. There were little spashes all over the bathroom door that looked like blood or mud, it was in the bathroom also and I needed to wipe down the whole room when first moving in. The washers were constantly broken and taking your money, but the money was never refunded and asking the front desk to wash something for you was like you were asking for their first born child!

Pues trate de añadir una noche mas pues mi alojamiento normalmente lo manejo asi con pago diario y el personal de recepcion me lo nego ,solo queria que salieramos a las 11am y volvieramos a las 3@4 pm y diera nuevo deposito sin haber devuelto el primero ,en ves de solo añadir y dejar deposito que ya habiamos pagado , y ese proceso lo encontre un poco absurdo ya que trabajo en hotel y se el procedimiento a seguir en caso de añadir noches ,la persona no fue nada amable y es una pena que un hotel tan comodo y el area tambien no tenga empatia, en mi trabajo el guest siempre gana y pues solo queria estar estancia prolongada como acostumbro a hospedarme y pagar diario no debe ser un problema despues que se pague , tengan en cuenta que ahi quienes trabajamos y cobramos diario ,por lo demas todo muy bien 💜

Very dirty, stained linens and furniture, broken appliances, missing remotes

Dirty, unclean, smelled horrible. One room smelled like cigarettes and the other like weed, the pool was not open and police there when arrived.

It smelled terrible, towel rack was broken, there was no soap in the shower, there was a used wash cloth in the shower, the curtains were stained and ripped. There was a coffee maker but no cups. There was trash and dead bugs in the hallway.

The door to the air conditioner was open and clearly had been leaking as some point and the floor was wet.

The hot tub in the pool was not open, and the staff made us wait an hour after checking to check in because the room was not ready

The a/c in first room did not work and it took until 11pm for staff to switch me to another as repairman could not come until the next morning .

Checking process is a night mare. There is absolutely no help . 1 clerk managing 20 customers in line. Absolute disaster. Wait time is 2 hours in line.

Estaban sucio se ve qe no limpian los baño sucio no cambiaron las sabanas los qe son housekeeping se ven qe no limpian nada en sus celulares y es una pena porqe es un lugar muy bonito

After changing our room, the only problem we had was a strong smell of cigarettes in the bathroom. We reported it immediately, but due to the late hour did seek to move into another room. Shana was professional, courteous and very helpful.

I didn’t like waiting 30 minutes for the front desk attendant to show up after we had driven 10 hours to get there. And then the booking wasn’t even able to be completed because the computer system was broken. We ended up having to book a different hotel. Very bad experience. Do not recommend staying here. And I do not recommend using booking.com