Sonesta Simply Suites Cleveland Airport

Hotels
•
Sonesta ES Suites
8 (674 reviews)
17525 Rosbough Boulvard , Cleveland , US
+1 440-234-6688

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Cons:
Cleanliness issues
Poor service from some staff

Categories

Cleanliness
7
Several reviews mention unclean rooms and inadequate cleaning, indicating a below-average standard.
Service
9
Mixed reviews about service; some staff were helpful while others were rude, resulting in average service quality.
Location
10
Multiple reviews highlight convenience and great location, making it a strong point for this hotel.
Room Quality
8
Some reviewers enjoyed the room size, but others reported issues with supplies and cleanliness.
Amenities
7.5
Reviews indicate poor provision of kitchen supplies and complaints about the lack of breakfast options.
Value for Money
8
Some guests felt the hotel charged unreasonable fees for inadequate services, impacting perceived value.
Food and Beverage
6
Lack of breakfast offerings and general dissatisfaction with food options noted in reviews.
Overall Experience
8.5
Overall mixed feelings; while location and size of rooms are noted positives, cleanliness and service issues affected guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:15

Property Description

Convenient Location and Amenities
Located just 10 minutes from Cleveland Hopkins Airport, Sonesta ES Suites Cleveland Airport offers an airport shuttle for easy travel. Guests can enjoy a 24-hour gym, SportCourt, outdoor pool, and complimentary WiFi during their stay.

Spacious Suites with Kitchenettes
Each suite features separate living and sleeping areas, along with convenient kitchenettes. Guests can also make use of the large work desk, cable TV with pay-per-view movies, and other in-room amenities.

Nearby Attractions and Services
Explore Downtown Cleveland, the Rock and Roll Hall of Fame, Cleveland Metroparks Zoo, and Progressive Field, all just a short 20-minute drive away. Take advantage of the picnic area, laundry facilities, and business services offered at the hotel.

Experience comfort and convenience at Sonesta ES Suites Cleveland Airport. Book your stay now!

Important information:

Please note minimum check-in age is 21 years or older. Contact hotel for details.

Please note the property provide free Airport shuttle service from 8 Am to 6 PM Monday through Sunday.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $25 per week thereafter applies. A maximum of 2 dogs per room is allowed.

The pool is closed until 6/1/2026 for repairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

8
Based on 674 reviews
Cleanliness: 7
Service: 9
Location: 10
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 6
Overall Experience: 8.5
G
Garvin • solo_traveller • us
7
Good value needs a update
Pros:

Great location. Property is showing age. Needs a redo.

Cons:

Needs a deep clean and remodel. But was clean considering age of property.

2026-10-15 • via Nuitee
N
Nikayla • couple • us
1
Location was great but room is horrible staff helped with nothing it was very uncomfortable
Pros:

Location was convent

Cons:

The room was dirty there was blood stains all over the room the kitchen was dirty the bed was dirty I had to go but my own bedding and the room smelled so bad

2026-10-15 • via Nuitee
D
Derrell • solo_traveller • us
7
2026-10-07 • via Nuitee
D
Derrell • solo_traveller • us
6
Pros:

The area that its in

Cons:

Room was under clean had to clean it up myself

2026-09-15 • via Nuitee
S
sheila • couple • us
1
The hotel agent Diane called 1 hour before my check in time and canceled my reservation.
Pros:

Nothing at all honestly. Horrible customer service rep at the front desk Diane. Canceled my reservation without my consent 1 hour before check in time.

Cons:

Horrible experience

2026-09-14 • via Nuitee
A
Aviles • solo_traveller • us
1
Just No...
Pros:

Nothing

Cons:

Absolutely terrible property. The place looked run-down, filthy, and completely neglected. There were people hanging around all over the building and surrounding areas, and the entire property gave off an unsafe and uncomfortable feeling. Garbage and personal belongings were scattered throughout the yards and parking lots, making the whole place look abandoned and poorly managed.

2026-09-14 • via Nuitee
M
Mary • couple • us
4
Pros:

Location

Cons:

Stains on carpet. Dirty curtains. Mattresses need to be replaced. Overall the room feeling was sketchy. Maintenance needed

2026-09-11 • via Nuitee
C
Christine • couple • us
1
2026-09-07 • via Nuitee
S
Sarah • solo_traveller • us
4
Pros:

Front desk super nice. Room was nice for price.

Cons:

Room was dirty.

2026-09-05 • via Nuitee
M
Mike • couple • us
1
If this place is your only option, I'd find a park bench instead.
Pros:

Staff was nice.

Cons:

Carpet was stained all over the room. The floor was rotting under the carpet, there were soft spots all around the bed that sunk several inches when you stepped on or near it. There was mold on the ceiling in the shower. Very few of the plugs could hold a phone charger - they kept falling out.

2026-09-02 • via Nuitee
H
Higinia • family_with_children • us
1
The place is a disaster, I couldn’t even stay there. I went to a different hotel.
Pros:

I made reservations for 5 nights and I was charged. The room I was assigned it disgusting and the intorelable odor of cigarette I asked to get a different room and it was worse. The bathroom was falling apart and dirty. I went back to the front no one could help me. I requested a refund and I was told that the manager was not in. To go back the next day. I sent and email and went back no one can give me an answer. I stayed at a different hotel. I’m still waiting to get my full refund.

Cons:

It’s a disgrace to advertise a place with pool and pics that looks nothing to what they actually offer. The pools is not even open.

2026-09-01 • via Nuitee
B
Bland • solo_traveller • us
7
2026-08-31 • via Nuitee
D
Dezaray • couple • us
5
2026-08-31 • via Nuitee
C
Carelys • solo_traveller • us
7
Pros:

Location and the staff was amazing

Cons:

The unit was not clean enough

2026-08-31 • via Nuitee
R
Ramos • solo_traveller • us
1
La peor experiancia.
Pros:

Nada

Cons:

Es la pero experiancia en una estadia que e tenido, muy decepcionada con el lugar demaciado sucio, pedio un lugar de no fumadores y en cuanto abri la puerta apestaba a cigarrro yo via viajaba con niños pequeños el lugar demaciado sucio la ventila del baño amarillas de humo del cigarro el piso y la cocina demaciado sucio en muyyy malas condiciones las habitaciones, al llegar me pidieron un depocito de seguridas de 250 no me lo regresaron no se el porque porque yo les e dejado la habitacion mas limpia de cuando llegue.

2026-08-30 • via Nuitee
M
Michael • solo_traveller • ca
1
Pros:

Nothing

Cons:

Not clean
Not well maintained, damaged floors
Pool was a mess

2026-08-18 • via Nuitee
J
John • family_with_children • us
8
Pros:

We did not participate with breakfast

2026-08-13 • via Nuitee
J
Joseph • couple • us
3
Run down and unmaintained
Pros:

Location

Cons:

Old and rundown, not very well maintenance no pool during the summer months bathtub was filthy and backed up with hair and scum. If you try to take a shower, oh and there was no shower curtain originally we had to call to get one the staff and the personnel were pleasant, but I won’t be staying again.

2026-08-10 • via Nuitee
N
Naji • extended_group • gb
1
2026-08-10 • via Nuitee
Y
Ye • couple • us
8
2026-08-06 • via Nuitee