Sonesta Simply Suites Cleveland Airport

Hotels
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Sonesta Hotels
8 (619 reviews)
17525 Rosbough Boulvard , Middleburg Heights , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Cons:
Cleanliness issues
Poor service from some staff

Categories

Cleanliness
7
Several reviews mention unclean rooms and inadequate cleaning, indicating a below-average standard.
Service
9
Mixed reviews about service; some staff were helpful while others were rude, resulting in average service quality.
Location
10
Multiple reviews highlight convenience and great location, making it a strong point for this hotel.
Room Quality
8
Some reviewers enjoyed the room size, but others reported issues with supplies and cleanliness.
Amenities
7.5
Reviews indicate poor provision of kitchen supplies and complaints about the lack of breakfast options.
Value for Money
8
Some guests felt the hotel charged unreasonable fees for inadequate services, impacting perceived value.
Food and Beverage
6
Lack of breakfast offerings and general dissatisfaction with food options noted in reviews.
Overall Experience
8.5
Overall mixed feelings; while location and size of rooms are noted positives, cleanliness and service issues affected guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:15

Property Description

Convenient Location and Amenities
Located just 10 minutes from Cleveland Hopkins Airport, Sonesta ES Suites Cleveland Airport offers an airport shuttle for easy travel. Guests can enjoy a 24-hour gym, SportCourt, outdoor pool, and complimentary WiFi during their stay.

Spacious Suites with Kitchenettes
Each suite features separate living and sleeping areas, along with convenient kitchenettes. Guests can also make use of the large work desk, cable TV with pay-per-view movies, and other in-room amenities.

Nearby Attractions and Services
Explore Downtown Cleveland, the Rock and Roll Hall of Fame, Cleveland Metroparks Zoo, and Progressive Field, all just a short 20-minute drive away. Take advantage of the picnic area, laundry facilities, and business services offered at the hotel.

Experience comfort and convenience at Sonesta ES Suites Cleveland Airport. Book your stay now!

Important information:

Please note minimum check-in age is 21 years or older. Contact hotel for details.

Please note the property provide free Airport shuttle service from 8 Am to 6 PM Monday through Sunday.

When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $25 per week thereafter applies. A maximum of 2 dogs per room is allowed.

The pool is closed until 6/1/2026 for repairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 619 reviews
Cleanliness: 7
Service: 9
Location: 10
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 6
Overall Experience: 8.5
A
April • couple • us
7
2026-02-11 • via Nuitee
C
Consuelo • couple • us
8
2026-02-09 • via Nuitee
B
Brianna • couple • us
10
2026-01-27 • via Nuitee
Y
yarelise • couple • us
9
2026-01-26 • via Nuitee
A
Anna • family_with_children • us
5
Cons:

The rooms are not cleaned, no one collects the rubbish, and it is dirty everywhere.

2026-01-25 • via Nuitee
2
216 • couple • us
10
2026-01-25 • via Nuitee
L
LeDon • couple • us
4
2026-01-23 • via Nuitee
T
Tion • couple • us
10
2026-01-21 • via Nuitee
S
Sands • couple • us
4
“The room was run down and did not match the condition or quality advertised
Pros:

Very run down

Cons:

The room was run down and clearly in need of maintenance

2026-01-20 • via Nuitee
L
LaChrisha • family_with_children • us
10
2026-01-19 • via Nuitee
J
John • family_with_children • us
1
My reservation was canceled the day before I was supposed to stay the night with my family. Made finding another room in
Pros:

Can’t say, they canceled my reservation because they overbooked.

Cons:

They canceled my reservation because it was overbooked.

2026-01-19 • via Nuitee
S
shaw • family_with_children • us
4
Pros:

Dogs

Cons:

Run down

2026-01-16 • via Nuitee
T
Tiffany • couple • us
1
There was no stay even though we received confirmation on the booking and the unprofessional staff Andrew was not willin
Cons:

We went to check in , the staff member at the desk , Andrew , said we had no reservation. He was extremely rude and unhelpful. He was super unprofessional. He kept making us stand to the side so he could help other people instead of looking into things for us. He was making comments aloud to other customers there regarding ‘if people gave the correct information maybe we could find it ‘. He answered the phone from the booking representative and kept placing her on hold rather than just telling her that he didn’t have a room for us , delaying us being able to leave and go find another place to stay. I had to call booking a second time because he said he didn’t have access to see the email booking sent to the hotel to verify our reservation. It was a nightmare.

2026-01-16 • via Nuitee
S
Soultan • family_with_children • ca
5
2026-01-15 • via Nuitee
A
Alyssa • family_with_children • us
6
Pros:

The size of the room and location of the property

Cons:

They stopped providing dishes. They listed this as a suite...with dishes

2026-01-12 • via Nuitee
A
Amy • family_with_children • us
9
2026-01-11 • via Nuitee
U
uzzimaster • Family • United States
2
Paying to Suffer: The Worst Motel I’ve Ever Seen
Pros:

If zero stars were an option, this place still wouldn’t deserve it. Calling this a “stay” is generous — it’s more like surviving a health hazard.

- Carpet: Filthy beyond belief. Not just stained — we’re talking actual feces ground into the carpet. This isn’t neglect, this is biohazard-level disgusting.
- Seating: Every chair looks like it’s been through a crime scene. Sticky, stained, and revolting to touch.
- Main door: A daily workout just to get inside. The handle barely works, so good luck if there’s an emergency — you might be trapped.
- Vent hood: Broken, missing buttons, and the light is literally hanging down like a scene from a low-budget horror movie.
- Fixtures: Falling apart everywhere. Nothing feels secure, safe, or maintained.
- Wires: Exposed and dangling on the floor like booby traps. Fire hazard? Electrocution risk? Take your pick.
- Bathroom: A total nightmare — broken door, zero ventilation, no soap, no shampoo. Feels less like a bathroom and more like something out of the Dark Ages.
- Heating: Set to 70°F, room never goes above 66°F. When I complained, I was told I don’t know how HVAC works. Right — because freezing guests is clearly a feature, not a failure. Enjoy shivering all night while breathing in the stench of rot.
- Towels: You only get clean ones if you bring back the dirty ones — as if basic hygiene is some kind of bartering system. They called it a “fair trade.” Paying to stay here apparently isn’t enough.
- Toiletries: None provided. You have to beg at the front desk for the cheapest, harshest chemical sludge they can find. Do yourself a favor and go to a store instead.
- Trash: You’re expected to clean up after yourself or they slap you with a $25 fee — on top of the money you already wasted staying in this dump.

This place isn’t just bad — it’s disgusting, unsafe, and insulting to anyone who has the misfortune of staying here. Save yourself the regret and stay literally anywhere else — a car, a park bench, even the floor — all would be cleaner, warmer, and more welcoming than this nightmare.

2026-01-10 • via Tripadvisor
J
Jennifer • family_with_children • us
10
Pros:

Suite was spacious and accommodating. Very nice home like feel. Loved the fireplace and loft bedroom.

Cons:

Didn't have breakfast option

2026-01-09 • via Nuitee
T
Tameeka Harris • family_with_children • us
4
Pros:

The location was great and things were close to what I needed

Cons:

I change the bed linen myself due to blood being on the sheets and there was no housekeeping and the toilet was very slow to flush

2026-01-05 • via Nuitee
I
icec241 • Couples
2
Dirty disgusting rooms
Pros:

Do not waste your money. This hotel is freaking disgusting, it looks like it has not been deeply cleaned in months. Immediately upon walking into the hotel DIRT. The bathrooms were disgusting. I don’t know how one feels dirty while taking a shower. The key stopped working and we got locked out of the room briefly and when we went to the front desk, no one was there!! :o $100 for incidentals when you don’t freaking clean is crazy. I have a picture of the trash outside !!! You tell me you’d stay here?! Of course it won’t let me upload it… 2/10 experience. Only good thing good was the bed slept nice!

2026-01-04 • via Tripadvisor