New Haven Village Suites

Didn't like when they thought we were having a party

The place needs a serious update. They say Breakfast is included, no breakfast. The rooms are lacking some of the things mentioned in the ad. The photos are outdated. The photos are not current. No working fireplaces.

The room smelled like smoke. There were people hanging out in the parking lot smoking. The place is closing Monday and all the tenets needed to leave by Monday. It was like low income housing. We canceled our stay and went down the street to the Marcel, which was lovely.

The grounds are not smoke free and our last night someone was smoking **t outside and it FILLED our room ALL night. The AC was not working but could not open the patio door for air because of the smoke. Also patio door didn't latch/lock and only "locked" with a bar crossed it.

This property was not as advertised. It is getting ready to close and has not been maintained. Dirty carpet, peeling paint in shower, no breakfast and lobby area was unavailable even to have a conversation with a friend.

The property is about to close down, no amenities, no clean sheets, dirty rooms, non functioning furniture and horrible noices as well as an instant feeling of unsafety. Thank you Booking.com for this remarkable scam.

Booked for 3 people. Sofa bed was not usable, very dirty so we had to find another booking for the 3rd person

Cigarette smells, floor was wet, staff weren't helpful, fold out couch mattress looked like a murder scene with cigarette burns.

The check-in process took way too long, 20 minutes for us. Only 1 person to check a lot of people in at check-in time. There was a $400 security deposit on the room we were assigned, but only charged $200, because we didn't book the 'penthouse'. The rugs were stained and dirty, the sofa smelled like urine, one of the locks on the door was broken. It is in a weird place in town, close to the water but also areas that look sketchy- trash on the street everywhere, boarded up homes/businesses, homeless/vagrants hanging out. Another visitor said the place was getting ready to be turned in to senior/ low-income housing.

I used two different credit cards at checkout at check-in because I was told I did not have money to cover the security. My concern was that the security refund amount showed up on one card, whereas the amount was taken out on the second card. This caused some confusion with my bank accounts. I called to find out if I had been charged on both cards, because one was saying a refund, whereas the other was showing a debit. Trying to explain the situation to the manager, who questioned my integrity and was unprofessional, shouting and yelling that the security refund was returned on the first card, and since my name was on both, it should not have been a problem. I called back later to say I did get the refund, but the manager refused to come to the phone; instead, she told the receptionist to say she was gone for the day. My goal was not to start confusion, I just wanted clarification on how a different bank credit card transaction could be debited to another bank credit card.

Everything. The hotel had a very bad odor. The bathroom was very low to the ground. The tv did not work properly. The carpet is old, the furniture is old and so is the plumbing. Everything in the place is in desperate need of an upgrade.

Filthy sofa beds that were not cleaned or changed out also filthy carpets

Smells a bit musty. Only 1 small TV some lights didn’t work. Took a $200 security deposit for a $157 dollar one night stay out of my credit card without telling me and is holding it hostage. Have not credited it back total BS

no breakfast, no ice, lighting poor around desk