The Water Tower Inn - BW Premier Collection

Hotels
•
BW Premier Collection
8.4 (915 reviews)
360 Great Northern Road , Sault Ste. Marie , CA
+1 800-461-0800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Dirty facilities
Amenities not operational

Categories

Cleanliness
7.48
There were complaints about cleanliness, including dirty dining areas and a neglected sauna.
Service
9.45
Staff were often described as friendly, helpful, and exceptional in their service.
Location
8.99
Location was generally viewed positively, with easy access to restaurants and local attractions.
Room Quality
7.94
Several reviews noted rooms were outdated and in disrepair.
Amenities
6.97
Amenities like the hot tub and sauna were frequently reported as out of service.
Value for Money
8.43
Guests found the price reasonable given the service quality but had frustrations over maintenance issues.
Food and Beverage
9.48
Food quality received high praise, especially breakfast options and restaurant offerings.
Overall Experience
8.45
While there were significant issues, many enjoyed their stays thanks to the staff and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:09

Property Description

Luxurious Amenities

The Water Tower Inn boasts an indoor pool, a la carte restaurant, and a spa and wellness centre. Enjoy complimentary Wi-Fi and unwind in style.

Comfortable Accommodations

Relax in rooms equipped with a flat-screen cable TV, coffee machine, and private bathroom with plush towels. Additional conveniences like a desk and ironing facilities ensure a comfortable stay.

Convenient Location

Located just minutes away from Sault Ste. Marie's city centre and the Canadian Bushplane Heritage Centre, The Water Tower Inn offers easy access to nearby attractions. Book now for a memorable stay!

Important information:

The pool area will be closed for maintenance from June 2nd - 11th 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YAM

Location

Guest Reviews

8.4
Based on 915 reviews
Cleanliness: 7.48
Service: 9.45
Location: 8.99
Room Quality: 7.94
Amenities: 6.97
Value for Money: 8.43
Food and Beverage: 9.48
Overall Experience: 8.45
N
Nick • solo_traveller • ca
7
It was ok
Pros:

Easy to find. Close to all amenities

Cons:

Am desk clerk wouldn’t print out my invoice. Had to contact property after to get invoice sent

2026-10-26 • via Nuitee
D
Derek • couple • ca
8
Great stay…will need updates soon
Pros:

Great location, friendly staff

Cons:

The exterior is outdated, especially around outdoor hot tub. Some rooms with padlocks on them…

2026-10-25 • via Nuitee
P
Priya • extended_group • ca
8
2026-10-25 • via Nuitee
S
Shannon • family_with_children • ca
8
Pros:

Comfortable beds. Nice, large outdoor hottub

Cons:

I was put in a pet friendly room, I am allergic to dogs. They could not give me another room.

2026-10-21 • via Nuitee
J
JANICE • couple • ca
9
Cons:

Cost

2026-10-17 • via Nuitee
A
Abigail • solo_traveller • us
8
Good price, clean and friendly atmosphere, great location.
Pros:

I did not participate in breakfast. The location was convenient for my travel to Sault Ste. Marie.

Cons:

Parking was difficult. With the restaurant, bar and people staying in the hotel it was difficult for me who was staying in the hotel to find a parking spot. It was unclear what I was supposed to do if there wasn't a spot in the hotel lot.

2026-10-15 • via Nuitee
W
William • family_with_children • ca
7
My son loves the pool…
Pros:

It was available

Cons:

Staff at the front desk told me it wasn’t available, but when I checked online, it was…

2026-10-09 • via Nuitee
D
De Abreu • couple • ca
7
Dear People who booked this hotel, DON'T ever make a complaint.
Pros:

This was our first stop on our way to TB. That first night it sounded like someone was using a jacuzzi and when that stopped there was a lot of stomping. I complained about this, and I was penalized for doing so. I always get a room on the 5th floor. This time I was stuck in a hell hole on the ground floor. I guess I am not supposed to bring the fact that I was unable to sleep that night to their attention. If I am ever put on the ground floor again, I won't be going there ever again.

Cons:

I like to be treated like I mattered, instead I felt like I was not welcome there. I could have been given a room on the 5th floor, like I am accustomed to, instead I was penalized because I am a good citizen, and I have the right to mention the problems that I encountered. The desk staff made me feel like I am homeless person, no smile, no hello, no goodbye. The TV in the room on the ground floor was not even working.

2026-09-15 • via Nuitee
J
Jaime • solo_traveller • ca
4
2026-09-05 • via Nuitee
G
Gary • solo_traveller • ca
10
Pros:

Staff was amazing very clean

Cons:

Nothing

2026-09-04 • via Nuitee
M
Miroslav • couple • ca
10
2026-09-03 • via Nuitee
D
Doreen • family_with_children • ca
9
it was a comfortable stay with all amenities available
Pros:

great front desk personnel

exceptioal cleaning staff who seem really a partbof the organization and like their job

2026-09-01 • via Nuitee
J
Julia • family_with_children • ca
10
Wonderful!
Pros:

Easy, safe, clean spot for my family to visit while we were travelling.

2026-08-31 • via Nuitee
S
Stefan • couple • de
9
Fühlten uns wohl
Pros:

Tolles Ambiente, super Pub, super Restaurant, starker Wellnessbereich. Das Zimmer groß, gut und sauber. Großer Parkplatz.

Cons:

Klimaanlage ließ sich nicht wirklich ausschalten. Wellnessbereich leider ein Kinderparadies - laut und voll.Zu wenige Fahrstühle.

2026-08-29 • via Nuitee
N
Nicole • couple • ca
10
2026-08-29 • via Nuitee
L
Leila • solo_traveller • ca
9
Pros:

Perfect room

Cons:

No room service

2026-08-24 • via Nuitee
J
Julia • family_with_children • ca
10
Great stay that met all of my expectations!
Pros:

Clean, safe, great staff and my kids enjoyed the pool. Having Casey's restaurant right in the hotel was very convenient.

Cons:

nothing

2026-08-24 • via Nuitee
R
Ryan • couple • ca
9
2026-08-22 • via Nuitee
J
Jennifer • couple • ca
7
Pros:

Staff was awesome! Food was good, stay was comfortable.

2026-08-17 • via Nuitee
M
Michael • couple • ca
6
2026-08-16 • via Nuitee