Hampton Inn Birmingham/Mountain Brook

Hotels
•
Hampton Inn
7.8 (465 reviews)
2731 US Highway 280 South , Birmingham , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.45
Several reviews indicated the hotel was very run down and dirty, with dirty carpets and unclean bathrooms.
Service
9.45
Staff were reported as nice and trying to help despite issues.
Location
9.95
Guests appreciated the convenient location near venues and shops.
Room Quality
6.45
Multiple complaints about outdated rooms and maintenance issues.
Amenities
7.45
Some amenities like the pool were reported as unusable due to construction.
Value for Money
6.95
Complaints about paying high prices for inadequate conditions.
Food and Beverage
7.95
Breakfast was described as subpar.
Overall Experience
7.75
Guests had mixed feelings, with a significant amount of negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:38

Property Description

Convenient Location near Birmingham Zoo
Located just 1 mile from the Birmingham Zoo, the Hampton Inn Birmingham/Mountain Brook offers spacious rooms with free Wi-Fi and flat-screen TVs.

Modern Amenities and Facilities
Enjoy a comfortable stay with a work desk, seating area, and coffee maker in every room. Take advantage of the on-site fitness room, outdoor pool, and meeting rooms.

Delicious Breakfast and Nearby Attractions
Start your day with a hot breakfast and explore nearby attractions such as Brookwood Village Shopping Mall and the Birmingham Civil Rights Institute.

Book your stay now at the Hampton Inn Birmingham/Mountain Brook for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 465 reviews
Cleanliness: 6.45
Service: 9.45
Location: 9.95
Room Quality: 6.45
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 7.75
B
Benson • couple • us
7
Pros:

Very convenient location and proximity to the sites we were planning to visit. The beds were very comfortable and parking was ample. Breakfast was good, although the eggs were gone by the time I arrived to eat.

Cons:

Renovations were on going which seemed to show the age of the property. Hall noise was a bit noticeable, but not overly loud.

2026-04-13 • via Nuitee
C
Christine • couple • us
6
Pros:

The breakfast was very limited in options this time around.

Cons:

We thought the renovations would be done by now. Very noisy and dirty on first floor.

2026-04-07 • via Nuitee
C
Cory • couple • us
1
Worst hotel experience in my life!
Pros:

Nothing! We got there and door wouldn’t open. Hour later we got in. Then walking in the room, it hadn’t been cleaned from previous guest. Went to get new sheets and ended up not even fitting, because I had to change them myself.went all the way back down and finally got sheets! Also it’s moldy and nasty. In middle of renovations so it’s dirty as all get out! Horrible experience and the worst hotel experience I’ve ever had. Couldn’t pay me to go back

Cons:

We got there and door wouldn’t open. Hour later we got in. Then walking in the room, it hadn’t been cleaned from previous guest. Went to get new sheets and ended up not even fitting, because I had to change them myself.went all the way back down and finally got sheets! Also it’s moldy and nasty. In middle of renovations so it’s dirty as all get out! Horrible experience and the worst hotel experience I’ve ever had. Couldn’t pay me to go back

2026-03-22 • via Nuitee
A
allan • solo_traveller • us
3
2026-03-04 • via Nuitee
H
Hayley • family_with_children • us
10
Clean and welcoming staff
Pros:

The staff were really nice and helpful. The A/C in the rooms worked very well.

Cons:

There were guest outside smoking at the front entrance very often. I didn’t enjoy having to walk through cigarette smoke with my infant while trying to get into the hotel every day.

2026-03-03 • via Nuitee
M
Michael • couple • us
7
It was OK for an overnight stop, but not up to normal Hampton standards
Pros:

Breakfast was ok for me. But my wife is gluten free/dairy free. There were no breakfast options except an apple for her. You need to make sure there are options as there are many travelers that have these allergies,

Cons:

You DID have a sign in the lobby to "pardon our dust" because of remodeling. However, some of the things in the room should have been taken care of even with this warning. There were piles of tile grout in the corners of the bathroom, as if some sort of vacuum was used that was circular and could not reach into the corners. There was a rusty drywall screw on the floor next to the bathtub. There were no soaps for the sink. We had to walk over to the tub and take squirts of shampoo to wash our hands. The room door did not close well and really slammed hard when we would enter or leave.

2026-03-01 • via Nuitee
J
Jeanette • family_with_children • us
9
Convenient, clean, friendly, professional.
Pros:

Always love the breakfast. The location is convenient to main roads.

Cons:

The king room is very small with the sleeper sofa out.

2026-02-26 • via Nuitee
D
David • couple • us
10
Very welcoming.
Pros:

The clerk! L A was awesome! My stay was related to health and her kind words really helped.

Cons:

Price!

2026-02-14 • via Nuitee
J
Joy • solo_traveller • us
5
The help was pleasant and helpful and recognizing the situation they gave us restitution.
Pros:

The location

Cons:

The hotel was under construction. The common areas the hallways were not as clean. our room was missing a working clock and telephone. When we arrived at the TV wasn’t working, which they fixed immediately. One of the elevated doors fell off.

2026-02-13 • via Nuitee
M
Mark • couple • us
3
Gross, not what was booked, items taken from room--STAY AWAY
Pros:

Location is great. Front desk staff is very nice.

Cons:

Where to begin. Reserved a room with a king bed and sofa pullout. When we reached the room it was a single queen bed, no sofa and a handicapped shower. Worse, it looked like a bad dorm room. The entire property is in desperate need of renovation and I'm actually shocked that Hampton Inn allows its name to be used on this property. Valuables were left in the room and apparently stolen by housekeeping. Worse, repeated calls were never returned. The breakfast is bad--even for a budget hotel. STAY AWAY!!!!

2026-02-12 • via Nuitee
F
F6851OBpatt • Family
2
Worst Hilton Property I've Ever Encountered
Pros:

We went to this hotel knowing it was under renovation. But the points were what we needed and the location was too. I figured "so there will be a little dust and noise...we won't be there that much it will be ok. " Well, we saw no evidence of construction. But what we did see was the most run down hotel I've ever been in. I can't believe that Hilton would have let a property get to this degree of deterioration BEFORE they started a renovation. I talked to someone who had stayed 3 years ago and they said they vowed then, they would NEVER go back! Wish I'd talked to them BEFORE we booked. My complaint is not about the construction. My complaint is that it was SO badly in need of renovation. Walls and doors were scarred, carpet frayed, and much of the carpet looked like it had not been vacuumed in months! Carpet into the elevator was in shreds and inside was not much better. The eating area looked pretty good from a distance. But when we sat down, I saw the chairs! They were once a gold fabric, but now were all brown from decades of handling. Disgusting! When we arrived, the Christmas decor was still on the outside. Hello, it's February!! Going to our room, I thought if it was as bad inside as it was outside, I was leaving. But thankfully, our room was fine. Maybe it had been renovated. The only complaint with it was it was small and it was a studio! The pictures are deceiving! There is barely enough room between the bed and the cabinetry for one person. Most of the staff we encountered were friendly and helpful. But did not have the appearance of professionalism at all. Maybe I'm old fashioned, but I think the people who welcome you into a hotel, should have on uniforms, be neat and well groomed. They are the face of the hotel! But maybe it's just our lax culture...I've noticed that at every hotel we've stayed at recently. It's sad. One plus I HAVE to give though. As I said, the staff, for the most part, were super nice and the lady who was there our last day was EXTREMELY kind to let us have an extension on our stay. I greatly appreciated that!!! She did not have on a name tag or I'd give her a good review to Hilton. But you can't compliment someone you have no name for....another thing they need to improve!! Oh...one other thing that was good....the afternoon cookies were great! :) My advice to anyone traveling to B'ham....find another hotel!!!

2026-02-02 • via Tripadvisor
S
samantha • solo_traveller • us
4
It wasn’t terrible, but I wouldn’t recommend this hotel to anybody
Pros:

Nothing really

Cons:

The parking lot was literally so small had to park in the outlet next door. The pool was unusable and there was no kind of note about that. They were under construction without acknowledging any of the guests before we went. Half of the parking lot kept getting blocked off due to the construction, so it was an extra 20 minutes to go around town to park into it. The bathroom in my room was still dirty had hair all over the power went out due to the construction. When trying to lay down, there was banging and tool noises.

2026-01-19 • via Nuitee
T
Todd • extended_group • us
4
Pros:

Not good. Oatmeal was cold, no variety.

Cons:

The facility seemed run down

2026-01-19 • via Nuitee
J
John • solo_traveller • us
8
2026-01-19 • via Nuitee
M
Michael • couple • us
5
my stay was fine, but this hotel needs to be remodeled.
Pros:

It's time for a remodel. The hotel is in a great location, but it seems to be tired and showing wear and tear. I will stay somewhere else next time.

Cons:

Service was great.

2026-01-19 • via Nuitee
C
Chambers • extended_group • us
7
2026-01-12 • via Nuitee
Y
Yvette • couple • us
10
2026-01-02 • via Nuitee
J
Jeremy • couple • us
10
Power went out but the stay was still very good
Pros:

The area and cleanliness

Cons:

Rooms not up to date

2025-12-24 • via Nuitee
G
Gregoire • couple • us
4
Pros:

Location

Cons:

The hotel is outdated with the smallest bathroom I've ever seen at a hotel.

2025-12-18 • via Nuitee
L
Lori • extended_group • us
3
Very disappointed!!
Pros:

The employees were nice and really tired to help but not much you can do when property is so run down.

Cons:

Very run down and very dirty. Carpets did not look like they had been vacuumed in days. The room was in bad shape the sink did not drain, the towels had holes in them. My room was left open all day by Maintenance and when I came back at 11:00pm after business meetings the door was still open! Over all very surprised for a Hampton

2025-12-15 • via Nuitee