Hampton Inn Birmingham/Mountain Brook

Price!

The hotel was under construction. The common areas the hallways were not as clean. our room was missing a working clock and telephone. When we arrived at the TV wasn’t working, which they fixed immediately. One of the elevated doors fell off.

Where to begin. Reserved a room with a king bed and sofa pullout. When we reached the room it was a single queen bed, no sofa and a handicapped shower. Worse, it looked like a bad dorm room. The entire property is in desperate need of renovation and I'm actually shocked that Hampton Inn allows its name to be used on this property. Valuables were left in the room and apparently stolen by housekeeping. Worse, repeated calls were never returned. The breakfast is bad--even for a budget hotel. STAY AWAY!!!!

Service was great.

The parking lot was literally so small had to park in the outlet next door. The pool was unusable and there was no kind of note about that. They were under construction without acknowledging any of the guests before we went. Half of the parking lot kept getting blocked off due to the construction, so it was an extra 20 minutes to go around town to park into it. The bathroom in my room was still dirty had hair all over the power went out due to the construction. When trying to lay down, there was banging and tool noises.

The facility seemed run down

Rooms not up to date

The hotel is outdated with the smallest bathroom I've ever seen at a hotel.

Very run down and very dirty. Carpets did not look like they had been vacuumed in days. The room was in bad shape the sink did not drain, the towels had holes in them. My room was left open all day by Maintenance and when I came back at 11:00pm after business meetings the door was still open! Over all very surprised for a Hampton

Could use some updates

the light was out as you enter the room and also light was out in bathroom. All else was good

Breakfast was sub par

It was busy and there was only one person to accommodate everyone. We were put in a room that had repairs going on from a leak in the ceiling. We had to get moved to a room with a pull out couch, which was all they had left (I paid for 2 full beds). The gentleman said he would credit me back $75 for the inconvenience. We couldn’t set the couch up before we left because it would take up the room. There was no toilet paper and only 2 towels (there was 3 of us). When we got back after the venue, the room key didn’t work. Had to go get another one, that one didn’t work either (going back and forth from the 5th floor to the 1st a total of 3 times). Had to sit on the floor outside the room and wait for the staff to come open the door for us (it was 1am). Still no toilet paper or an extra towel was put in the room (we made a request before leaving out). Then we tried to put together the pull out couch. The mattress still had the shipping plastic on it. We had to remove that. Next morning we went to leave and I wanted to make sure I get a receipt that shows the $75 credit. The man was very nice and said he wasn’t going to charge us for the room. Got the receipt that shows a 0 balance. Tried to get my money back from booking.com. They call the property to verify the information. The manager tells them that I’m still being charged full price for the room. I will not use booking.com again or stay at a Hampton Inn again. I paid over $200 for the room, stayed in it all of 6 hours and they couldn’t even put the toilet paper in the room. The location was great though, only a 13 minute ride to the venue. And the gentleman working the front desk when we checked in was nice, just bounced us around from rooms and still charged me full price despite offering me even just the credit.