Hampton Inn Birmingham/Mountain Brook

This hotel room was unclean upon check in: mold on the ceiling in the bathroom, dusty headboard, fingernail clippings on the carpet, and hair in the bathtub. Most shocking were the ants that covered the inside and outside of my empty water bottle when I woke up the next morning. The afternoon staff couldn’t bother to get off her phone long enough to help me with a need and I did not feel comfortable bringing my concerns about cleanliness to her. I checked out after the first night—-two days early—even though I could not get a refund. I’d rather cut my losses than stay in a dirty hotel.

No dislikes

The property is in definite need of maintenance and updated in certain areas.
The ceiling in the bath needed painting and the safety handle in the shower needed to be secured. The doors to the rooms remind me of a prison i.e. plain, flat, gray steel.
The breakfast was inedible. I hate that the staff wasted their efforts to put it out. The eggs were so dry that the first bite got stuck in my throat. The sausage was a dull gray color. The juice dispenser did not work. I grabbed a packet of mustard. It was a dried up lump when squeezed out.
The pool needed to be swept. All of the pool furniture was old and rusted. The cushions were falling apart.

The room was a HUGE disappointment. The carpet had stains and the carpet between the beds was soaking wet. The bathroom has mold on the ceiling, lots of mold. Can show pictures. The cover for light fixture was missing; the bathroom door had peeling paint. The overall vibe of the hotel was delayed militance. Great location and could be a gem if taken care of. Night staff we not friendly at all.

Had lack of urgency for getting missing hair dryer. After calling desk to request a replacement dryer, had to go down and insist they locate one.

N/a

The last two visits, last December and yesterday, there are signs everywhere that please pardon the mess it’s “under renovation” but nothing is getting renovated, it’s just a mess. The drinks in the mini fridge across from the check-in desk were out of date and weren’t even cool. Only one ice machine that we could find in the hotel was working. Just not a good stay.

Their system was down, and therefore we could not check in at all, so therefore I need a refund from Booking.com.

I didn't know there were renovations and no hot breakfast. Also the swimming pool wasn't open

Hotel was under renovations and I was not informed. The bag breakfast was not good as the breakfast area was being renovated. Floor of the shower was dirty and the room had been recently renovated.

The hotel lobby was under construction. There was no place to sit other than the room. The gym was not available. Breakfast was given in a brown bag. Coffee was cold. Nobody was at front desk for long stretches. Upon checking in, I was not told that I was being charged so I walked away not knowing if my card went through or not. There was no guide for the television channels, no way for me to access my Netlix account. No toilet paper holder in the bathroom, no closet, the room was small. Will not stay here again.

Unfortunately, the entire building was under renovations. When reservations were made there was notice of the renovations/construction was being performed. If so, we may have opted to stay elsewhere as we were in the area from out of state for a family wedding. Facility did offer a bagged breakfast which was adequate but disappointing.
It appeared our room was renovated with finishing touches nit complete. It was also a tight fit for 2 queen beds & the table & 2 chairs.
No attempt seemed to be made to control the dust & debris. I have been in other locations where renovations were being made & plastic sheets were being used in an attempt to lessen dirt & debris.