Hampton Inn Birmingham/Mountain Brook

Hotels
•
Hampton Inn
7.8 (460 reviews)
2731 US Highway 280 South , Birmingham , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.45
Several reviews indicated the hotel was very run down and dirty, with dirty carpets and unclean bathrooms.
Service
9.45
Staff were reported as nice and trying to help despite issues.
Location
9.95
Guests appreciated the convenient location near venues and shops.
Room Quality
6.45
Multiple complaints about outdated rooms and maintenance issues.
Amenities
7.45
Some amenities like the pool were reported as unusable due to construction.
Value for Money
6.95
Complaints about paying high prices for inadequate conditions.
Food and Beverage
7.95
Breakfast was described as subpar.
Overall Experience
7.75
Guests had mixed feelings, with a significant amount of negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:38

Property Description

Convenient Location near Birmingham Zoo
Located just 1 mile from the Birmingham Zoo, the Hampton Inn Birmingham/Mountain Brook offers spacious rooms with free Wi-Fi and flat-screen TVs.

Modern Amenities and Facilities
Enjoy a comfortable stay with a work desk, seating area, and coffee maker in every room. Take advantage of the on-site fitness room, outdoor pool, and meeting rooms.

Delicious Breakfast and Nearby Attractions
Start your day with a hot breakfast and explore nearby attractions such as Brookwood Village Shopping Mall and the Birmingham Civil Rights Institute.

Book your stay now at the Hampton Inn Birmingham/Mountain Brook for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 460 reviews
Cleanliness: 6.45
Service: 9.45
Location: 9.95
Room Quality: 6.45
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.95
Overall Experience: 7.75
A
allan • solo_traveller • us
3
2026-03-04 • via Nuitee
H
Hayley • family_with_children • us
10
Clean and welcoming staff
Pros:

The staff were really nice and helpful. The A/C in the rooms worked very well.

Cons:

There were guest outside smoking at the front entrance very often. I didn’t enjoy having to walk through cigarette smoke with my infant while trying to get into the hotel every day.

2026-03-03 • via Nuitee
M
Michael • couple • us
7
It was OK for an overnight stop, but not up to normal Hampton standards
Pros:

Breakfast was ok for me. But my wife is gluten free/dairy free. There were no breakfast options except an apple for her. You need to make sure there are options as there are many travelers that have these allergies,

Cons:

You DID have a sign in the lobby to "pardon our dust" because of remodeling. However, some of the things in the room should have been taken care of even with this warning. There were piles of tile grout in the corners of the bathroom, as if some sort of vacuum was used that was circular and could not reach into the corners. There was a rusty drywall screw on the floor next to the bathtub. There were no soaps for the sink. We had to walk over to the tub and take squirts of shampoo to wash our hands. The room door did not close well and really slammed hard when we would enter or leave.

2026-03-01 • via Nuitee
J
Jeanette • family_with_children • us
9
Convenient, clean, friendly, professional.
Pros:

Always love the breakfast. The location is convenient to main roads.

Cons:

The king room is very small with the sleeper sofa out.

2026-02-26 • via Nuitee
D
David • couple • us
10
Very welcoming.
Pros:

The clerk! L A was awesome! My stay was related to health and her kind words really helped.

Cons:

Price!

2026-02-14 • via Nuitee
J
Joy • solo_traveller • us
5
The help was pleasant and helpful and recognizing the situation they gave us restitution.
Pros:

The location

Cons:

The hotel was under construction. The common areas the hallways were not as clean. our room was missing a working clock and telephone. When we arrived at the TV wasn’t working, which they fixed immediately. One of the elevated doors fell off.

2026-02-13 • via Nuitee
M
Mark • couple • us
3
Gross, not what was booked, items taken from room--STAY AWAY
Pros:

Location is great. Front desk staff is very nice.

Cons:

Where to begin. Reserved a room with a king bed and sofa pullout. When we reached the room it was a single queen bed, no sofa and a handicapped shower. Worse, it looked like a bad dorm room. The entire property is in desperate need of renovation and I'm actually shocked that Hampton Inn allows its name to be used on this property. Valuables were left in the room and apparently stolen by housekeeping. Worse, repeated calls were never returned. The breakfast is bad--even for a budget hotel. STAY AWAY!!!!

2026-02-12 • via Nuitee
S
samantha • solo_traveller • us
4
It wasn’t terrible, but I wouldn’t recommend this hotel to anybody
Pros:

Nothing really

Cons:

The parking lot was literally so small had to park in the outlet next door. The pool was unusable and there was no kind of note about that. They were under construction without acknowledging any of the guests before we went. Half of the parking lot kept getting blocked off due to the construction, so it was an extra 20 minutes to go around town to park into it. The bathroom in my room was still dirty had hair all over the power went out due to the construction. When trying to lay down, there was banging and tool noises.

2026-01-19 • via Nuitee
J
John • solo_traveller • us
8
2026-01-19 • via Nuitee
M
Michael • couple • us
5
my stay was fine, but this hotel needs to be remodeled.
Pros:

It's time for a remodel. The hotel is in a great location, but it seems to be tired and showing wear and tear. I will stay somewhere else next time.

Cons:

Service was great.

2026-01-19 • via Nuitee
T
Todd • extended_group • us
4
Pros:

Not good. Oatmeal was cold, no variety.

Cons:

The facility seemed run down

2026-01-19 • via Nuitee
C
Chambers • extended_group • us
7
2026-01-12 • via Nuitee
Y
Yvette • couple • us
10
2026-01-02 • via Nuitee
J
Jeremy • couple • us
10
Power went out but the stay was still very good
Pros:

The area and cleanliness

Cons:

Rooms not up to date

2025-12-24 • via Nuitee
G
Gregoire • couple • us
4
Pros:

Location

Cons:

The hotel is outdated with the smallest bathroom I've ever seen at a hotel.

2025-12-18 • via Nuitee
L
Lori • extended_group • us
3
Very disappointed!!
Pros:

The employees were nice and really tired to help but not much you can do when property is so run down.

Cons:

Very run down and very dirty. Carpets did not look like they had been vacuumed in days. The room was in bad shape the sink did not drain, the towels had holes in them. My room was left open all day by Maintenance and when I came back at 11:00pm after business meetings the door was still open! Over all very surprised for a Hampton

2025-12-15 • via Nuitee
M
Mark • couple • us
8
2025-12-02 • via Nuitee
J
Jimmy • solo_traveller • us
8
This is my 2nd time staying here. It has a good location and always good service
Pros:

I enjoyed the breadfast

Cons:

the light was out as you enter the room and also light was out in bathroom. All else was good

2025-11-29 • via Nuitee
E
Eloise • solo_traveller • us
10
Pros:

Location, price

Cons:

Could use some updates

2025-11-29 • via Nuitee
G
Glenn • couple • us
10
2025-11-20 • via Nuitee