Hampton Inn Des Moines-Airport

Hotels
•
Hampton Inn
7.8 (151 reviews)
5001 Fleur Drive , Des Moines , US
+1 515-287-7300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location / airport shuttle
Friendly/helpful staff (specific praise for Marie)
Complimentary breakfast (fresh/hot)
Free parking and pool
Fitness room
Safe area and accessible entrances
Cons:
Musty odor and stained/matted carpets
Dirty sheets and rusty bathroom fixtures
Uncomfortable, lumpy or squeaky beds
Rooms described as worn/tired
Reservation/check-in and key issues (long wait times)
Maintenance problems (loud AC, faulty lamps, flickering lights)
Perceived poor value for price

Categories

Cleanliness
4
Multiple reviews report musty odors, stained/matted carpets, dirty sheets and rusty bathroom fixtures; housekeeping and room cleaning are clearly problematic.
Service
9.5
Staff described as friendly and helpful in several reviews (specific praise for front-desk agent Marie and shuttle staff); some check-in/reservation and key issues reported but overall service interactions skew positive.
Location
10
Consistently praised as very convenient to the airport with free shuttle service and safe area; location is the standout positive across reviews.
Room Quality
5
Rooms described as tired and worn: old carpeting, noisy hallways, lumpy/uncomfortable beds, and general wear-and-tear; comfort and room condition are below expectation.
Amenities
9
Complimentary breakfast, pool, free parking, shuttle and a fitness room noted positively; some maintenance items (no exhaust fan, loud AC, faulty lamps) mentioned but core amenities are strong for airport stays.
Value for Money
5
Several guests felt the price did not match the condition and amenities of the room and reported paying more than expected; value perception is weak.
Food and Beverage
9.9
Complimentary breakfast is repeatedly described as fresh, hot and slightly above average for free hotel breakfast and is a consistent positive.
Overall Experience
10
Despite pronounced cleanliness and room comfort issues for some guests, the combination of outstanding location, reliable shuttle, strong breakfast and generally helpful staff leads many reviewers to view stays as very satisfactory for short/airport stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Convenient Location
Ideally situated across from Des Moines International Airport, Hampton Inn offers easy access to key attractions.

Comfortable Stay
Enjoy a peaceful night's sleep on Cloud Nine beds and kickstart your day with a complimentary hot breakfast.

Amenities Galore
Take advantage of the on-site fitness center, free internet, and evening treats.

Book now for a delightful stay at Hampton Inn Des Moines Airport!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

7.8
Based on 151 reviews
Cleanliness: 4
Service: 9.5
Location: 10
Room Quality: 5
Amenities: 9
Value for Money: 5
Food and Beverage: 9.9
Overall Experience: 10
D
Denise • couple • us
7
Average hotel but convenient location.
Pros:

Convenient location and weights in fitness room

Cons:

Staff gave me the wrong key to my room, price of room was nothing special for the amenities. Poor odor in room, old carpet in room.

2026-10-31 • via Nuitee
T
Thomas • couple • us
10
2026-10-26 • via Nuitee
K
Katie • solo_traveller • us
7
Pros:

Location, friendly staff, free parking, pool, complimentary breakfast, cleanliness

Cons:

AC was abnormally loud, low toilet seat, no exhaust fan in bathroom, bathroom door was hard to shut

2026-09-08 • via Nuitee
R
rachel • couple • gb
8
Pros:

Perfect for airport stay

Cons:

It’s a little tired but really helped us out

2026-08-18 • via Nuitee
M
Mila • family_with_children • us
3
Will
Pros:

Only positive was the free shuttle to airport and location was ok

Cons:

Smelled musty in the room don't think it's cleaned well. Very stained carpet and noisy hallway. Not a comfortable bed. Felt like a motel quality definitely not a Hilton property will never again stay.

2026-08-03 • via Nuitee
B
Brian • solo_traveller • us
9
Pros:

The friendly staff

Cons:

The 30 plus minute wait because Hampton did not sync their reservations with Booking.com. it was definitely the most I have ever paid for a room at Hampton.

2026-08-03 • via Nuitee
W
Wendy • couple • us
1
2026-07-22 • via Nuitee
R
Robert • family_with_children • us
9
2026-07-06 • via Nuitee
C
chadv788 • Solo travel
4
Do Not Stay Here!!
Pros:

The room was terrible. I only needed to sleep overnight to catch an early morning flight. The carpet was matted and dirty, the bathroom was rusty, the room was musty and humid. The lights were stark and everything was worn and tired. I have stayed in many Hilton properties and Hampton Inns and this one was the worst. It reinforces my preference for Marriott properties.

2026-07-05 • via Tripadvisor
K
kristyp968 • Business • Webberville, Ingham County, Michigan
6
Bed felt like a bag of lumpy trash & your rolled up bath towel would be better than their pillows
Pros:

The hotel seemed clean and the breakfast was slightly above average for free hotel breakfast. It was in a safe area and very convenient to the airport. My reason for only 3 stars is 100% the lack of comfort of the beds. They were so uncomfortable that I woke up with my hip aching from sleeping on my side. The bed felt lumpy, squeaky, and cheap. Of the 8 total pillows in the room not a single one was even remotely comfortable. My fellow conference attendees all agreed this is not a place to get a great refreshing night of sleep. Just go stay downtown, it’s not that far!

2026-06-15 • via Tripadvisor
S
Susan • family_with_children • no
10
2026-06-15 • via Nuitee
Y
Younkyung • couple • us
7
2026-06-02 • via Nuitee
J
JoEllen • solo_traveller • us
9
Pros:

Very convenient to airport and use of shuttle. All associates I came in contact with were great. Room was nice. Breakfast was fresh, hot and well maintained.

Cons:

Had a little musty smell in room
Everything else was really good.

2026-05-29 • via Nuitee
S
sanantonio18 • Family
10
Graduation Stay
Pros:

In town for graduation with my father in his 90's. Marie at the front desk was very helpful in securing a room that fit my father's limited mobility. The hotel has many entrances that were helpful. She also gave us a perfect lunch recommendation.

2026-05-20 • via Tripadvisor
A
Ashlyn • couple • us
4
stain sheets upon arrival, flickering lights, no help
Pros:

Price

Cons:

when we first got there and checked into our room, there were stains all over our sheets. None of the lamps worked properly spoke with the worker, and she said that she would take care of it left for six hours and came back, and no one had even entered our room. She said that there’s nothing she could do to change rooms went and talk to another worker(6 hours) after that and was able to get a new room. julia was no help

2026-05-17 • via Nuitee
A
Austin • couple • us
8
2026-05-07 • via Nuitee
D
Duysen • solo_traveller • us
1
2026-04-17 • via Nuitee
P
Peter • couple • us
8
2026-04-11 • via Nuitee
B
Baker • couple • us
8
Pros:

It would have been nice to have a TV guide in the room.

2026-02-22 • via Nuitee
J
Jeff • extended_group • us
9
Good value;had to be at the airport in the morning.
Pros:

Overall, good value

2026-01-27 • via Nuitee