Hotel Concord Syracuse, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.7 (402 reviews)
6605 Old Collamer Rd South , East Syracuse , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Nice breakfast
Cons:
Poor cleanliness
Loud noise
Lack of amenities
High prices

Categories

Cleanliness
6.53
Multiple mentions of cleanliness issues, including dirty rooms and insufficient housekeeping.
Service
8.5
General consensus on staff being friendly and helpful.
Location
8.54
Positive mentions particularly about location being convenient.
Room Quality
7.49
Some positive mentions but also complaints about noise and outdated conditions.
Amenities
7.02
Comments indicate lacking vending options and some issues with gym equipment.
Value for Money
7.48
Considered reasonable by some, but complaints about price hikes are noted.
Food and Beverage
8.03
Mixed feedback; while breakfast was praised, comments on the quality of items were present.
Overall Experience
8
Average experience with both negative and positive factors mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:46

Property Description

Luxurious Accommodations
Experience comfort and convenience at East Syracuse Inn, where plush bedding and modern amenities await you. Our rooms are designed to provide a relaxing stay, with free Wi-Fi and flat-screen TVs for your entertainment.

Delicious Breakfast Options
Start your day right with a hot breakfast served fresh every morning. Enjoy a variety of options including hot coffee, tea, fresh fruit, and pastries to energize you for the day ahead.

Convenient Facilities
Whether you're here for work or leisure, our hotel has you covered. Stay active in our fitness center, take care of business in our well-equipped business center, or explore nearby dining options and shopping destinations.

Book your stay at East Syracuse Inn now for a memorable and enjoyable experience.

Important information:

Please note that dogs will incur an additional charge of 25 USD per day, per dog.

Please note that a maximum of 2 dogs is allowed per room.

Please note that the property can only accommodate pets with a maximum weight of 11.34 kg or less.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.7
Based on 402 reviews
Cleanliness: 6.53
Service: 8.5
Location: 8.54
Room Quality: 7.49
Amenities: 7.02
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8
D
Deanna • family_with_children • us
2
Make sure to do your research before booking.
Pros:

Nothing I can think of.

Cons:

We stayed with a large group for a tournament
1st when we checked in the gave us a room that wasn’t cleaned/ still had someone checked in ( I had called an hour prior to this to make sure the room was ready)
2nd we get to the next room the bathroom door doesn’t shut and stay closed
3rd the bathroom fan is broken
4th when you shut the room door you can still see light all around it
5thThe tv remote doesn’t work( even went back downstairs to get new batteries)
6th when you shut the door to your room it doesn’t shut unless slammed.
7th another person who was in our group their toilet didn’t work at all (they were offered a plunger )

2026-02-09 • via Nuitee
S
Sydni • couple • us
10
2026-01-17 • via Nuitee
C
cynthia • couple • us
9
2026-01-15 • via Nuitee
O
Olivia • solo_traveller • us
7
2026-01-15 • via Nuitee
P
Paul • couple • us
6
Would stay again but preventatives maintenance needs to improve
Pros:

Good price. Friendly staff . Good breakfast. Nice bed

Cons:

HVAC unit missing left filter
Toilet only flushed if you held down handle. Tub drain slow

2026-01-13 • via Nuitee
C
Caroline • extended_group • ca
5
Il y a mieux pour le prix
Pros:

Pas grand chose

Cons:

Le déjeuner, la propreté du lobby et des corridors

2026-01-11 • via Nuitee
R
Rebecca • solo_traveller • us
3
Cons:

did NOT have a shuttle - I called and asked specifically about a shuttle, was told they had one, then there was no shuttle and the receptionist acted like there was no reason to have one.

2026-01-08 • via Nuitee
H
hoadley • couple • us
10
2026-01-05 • via Nuitee
R
Richard • couple • us
2
Overnight and out.
Pros:

It’s decent for a overnight

Cons:

This place ain’t it. The radiator in the room was loud and couldn’t sleep with it on. The CO2 detector was dying so I had to hear that random “bing” sound all night. You can tell the staff doesn’t take cleaning seriously. I still had old rosé pedals on the floor from whoever may have been there before me. It wasn’t pleasant stay but I’m lucky it was just a overnight. Most likely will take my stay else where.

2026-01-03 • via Nuitee
H
Heather • extended_group • us
10
Pros:

It was very clean room were nice and a awesome breakfast for a hotel

Cons:

Na

2026-01-01 • via Nuitee
E
Elaine • solo_traveller • us
8
Pros:

Clean reasonable price close to airport

Cons:

Mattress and pillows

2025-12-24 • via Nuitee
• family_with_children • us
7
Pros:

Location

Cons:

Having my daughter get a bottle of apple juice and charging room $3 for a Sam's Club from a case, 8 ounce bottle of apple juice! There should have been vending machines for drinks and snakes during the night time!

2025-12-08 • via Nuitee
M
Moumini • couple • us
8
2025-12-03 • via Nuitee
• solo_traveller • us
8
2025-11-23 • via Nuitee
S
Samantha • couple • us
10
Great
Pros:

Everything

Cons:

Nothing

2025-11-16 • via Nuitee
J
julie • couple • us
10
Pros:

Lovely, cozy room with new updates. The epoch times in the lobby was very surprising and an unwelcome. Right wing propagandist news papers don’t need to be distributed in hotels.

2025-11-11 • via Nuitee
M
Michelle • couple • us
10
Clean and comfortable would stay here again good stuff
Pros:

Location, price clean, comfortable very good

Cons:

I’m kind of cramped in parking area

2025-10-31 • via Nuitee
P
Peg Kilinski • family_with_children • us
9
2025-10-20 • via Nuitee
D
David • couple • us
10
2025-10-20 • via Nuitee
E
Elizabeth • couple • us
10
2025-10-16 • via Nuitee