The Ponce St. Augustine Hotel

Hotels
8 (2524 reviews)
1111 North Ponce De Leon Boulevard , St. Augustine , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good customer service
Convenient location
Cons:
Poor cleanliness
Mixed quality of amenities

Categories

Cleanliness
6.33
Multiple mentions of unclean rooms and issues with bathroom cleanliness.
Service
9.3
Most reviews praised the customer service and staff attentiveness.
Location
9.34
Many reviewers noted the convenient location near attractions.
Room Quality
7.79
Rooms were described as comfortable, but issues with cleanliness affected perception.
Amenities
7.32
A mix of positive remarks about amenities but several complaints about the pool and hot tub.
Value for Money
7.28
Complaints about pricing not matching the quality of the experience.
Food and Beverage
8.33
Positive comments on restaurant offerings, though not heavily addressed.
Overall Experience
8.3
Generally positive, but marred by cleanliness and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:44

Property Description

Riverfront Location and Historic Charm
The Ponce St. Augustine Hotel offers a picturesque setting overlooking the San Sebastian River in the heart of the historic district. Just a stone's throw away from the iconic Castillo de San Marcos National Monument, immerse yourself in the rich history of the area.

Modern Amenities for Comfort
Each room is equipped with a cable TV, DVD player, refrigerator, microwave, and coffee-maker for your convenience. Stay connected with free WiFi and enjoy a comfortable stay with air-conditioning, ironing facilities, and a private bathroom with a hairdryer.

Convenience and Services
Take advantage of the business center, laundry facilities, and free parking during your stay. Our pet-friendly hotel also offers a 24-hour front desk for your convenience. Experience the best of Saint Augustine with easy access to the city center, attractions like the Alligator Farm and Zoo, and shopping at the Saint Augustine Outlets.

Book your stay at The Ponce St. Augustine Hotel for a memorable experience by the river!

Important information:

Guests bringing a pet are kindly requested to call the hotel in advance, so that a pet-friendly room can be assigned.

When traveling with pets, please note that an extra charge of USD 25.00 per pet, per night applies. Please note that the property can only allow pets with a maximum weight of 30 pounds. The rooms Classic Suite and Executive Suite cannot accomodate pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8
Based on 2524 reviews
Cleanliness: 6.33
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 7.32
Value for Money: 7.28
Food and Beverage: 8.33
Overall Experience: 8.3
R
Ron • solo_traveller • us
9
2026-04-18 • via Nuitee
D
dawn • couple • us
10
2026-04-18 • via Nuitee
T
Tatiana • couple • de
7
Pros:

Check in und Check out waren unkompliziert

Cons:

Unser Zimmer war direkt an den Bahngleisen. Die Züge sind auch nachts gefahren. Daher hatten wir keinen erholsamen Schlaf. Die Fotos vom Hotelzimmer sahen schicker aus und entsprachen bedingt der Realität

2026-04-15 • via Nuitee
R
Rachel • couple • us
7
2026-04-14 • via Nuitee
B
Biswajit • couple • us
7
2026-04-14 • via Nuitee
Dawn • family_with_children • us
10
Great place!
Pros:

Everyone there! From Lindsey to Gregory. Wonderful restaurant!

Cons:

Small toilet seat.

2026-04-14 • via Nuitee
A
Anthony • couple • us
3
2026-04-14 • via Nuitee
W
Wenz • couple • us
4
Was not like it showed on line
Pros:

Nothing

Cons:

It smelled bad in the room , plus tube head stains and dirty

2026-04-13 • via Nuitee
A
America • solo_traveller • us
8
2026-04-13 • via Nuitee
J
Julian • solo_traveller • us
8
2026-04-13 • via Nuitee
G
Gerald • family_with_children • us
9
Great value.
Pros:

The staff, location, and the restaurant.

2026-04-12 • via Nuitee
A
Anton • solo_traveller • us
1
Cons:

Very strong smell of mold, impossible to get used to it

2026-04-11 • via Nuitee
C
celso • couple • ar
7
Cons:

La habitacion que nos asignaron daba a un pasillo cubierto donde se escuchaban ruidos de motores (probablemente airea acondicionado). Por algun motivo que desconozco el piso parecia mojado.

2026-04-09 • via Nuitee
J
John • solo_traveller • us
10
2026-04-09 • via Nuitee
A
Allan • family_with_children • us
10
Pros:

Customer service was great

Cons:

The hallway room had the hallway light come through window curtains. Other than that it was great.

2026-04-09 • via Nuitee
V
Valerie • solo_traveller • us
9
It was very nice.
Pros:

Good location, very nice pool. Columbian restaurant onsite was excellent but didn’t serve breakfast. Coffee station was nice. Ice maker in room worked but made very little at a time. Right next to visitor center.

Cons:

No breakfast but there’s a McDonald’s and a Dennys across the street but the street is really busy and hard to cross. Busy street in front, active train tracks in back.

2026-04-09 • via Nuitee
A
andy • couple • us
3
Cons:

No free breakfast

2026-04-08 • via Nuitee
D
Domen • family_with_children • us
10
2026-04-07 • via Nuitee
J
Jennifer • couple • us
10
Very nice hotel in Saint Augustine.
Pros:

Very nice property would not hesitate staying there again. The pool area was lovely and the place was very affordable.

2026-04-07 • via Nuitee
A
Antinique • solo_traveller • us
10
The staff was very helpful, and nice especially Joel he made sure to accommodate on such short notice.
Pros:

The Property was nice, the pool was open.

2026-04-07 • via Nuitee