The Metcalfe Hotel

Great central location. Excellent and helpful staff. Clean room.

Les oreillers n’étaient pas très confortable

I was impressed with the hotel during my stay. I had a really great experience and would definitely return here next time I visit Ottawa.

Very happy with our stay at the Metcalfe. We were travelling as a group and had two rooms. Both were clean, well stocked with amenities and well maintained. We needed extra water and coffee and the front desk assisted us without issues.

The thing that stuck out to me the most was when we checked out we left our bags with the hotel to walk around before our train. When we returned, one of the bags were not returned to us. When I called the hotel, assuming the bag was lost, they instead assured me they would send it promptly over to Montreal. Everything arrived later in the week, safe and sound. We were so impressed.

I would stay at the Metcalfe again for the location, the rooms and the aesthetic- but also knowing that the staff go above and beyond just solidifies this decision. Thank you.

Great stay!

Great staff and delicious breakfast

Nice lobby
Friendly staff
Unfortunately we had a room with very low ceiling and a wall of an adjacent building as a view but the hotel altogether was nice

Staff were absolutely lovely and helpful. Room clean and comfortable.

Great staff and service. The bed was extremely comfortable and the bathroom was beautiful and very clean. The desk area was great for work and the designer chair perfect. Loved the Le labo toiletries. Unfortunately I was very close to ongoing construction and the atrium, so my stay was quite noisy. The construction continued throughout the first night stay so I did not sleep more than a few hours, which was a shame. Other than that, I highly recommend staying here and also dining at the restaurant. The food was amazing!

Room was clean. Hotel is nice and comfortable. Staff is friendly. Whoever was working that first night we checked in was very hospitable and ready to check us in. Like they were waiting for me, like a friend expecting a visitor. So welcoming.

The room was clean and comfortable, and the staff members were helpful and friendly.

They charged me £20 for a tequilla from the minibar that i did not take. I never take things from the minibar and am outraged at this mistake.

Your hotel was so beautiful and all the staff was very nice

Convenient location

Clean room, great service

Loud music from a bar outside the hotel persisting until 6:00 am … and loud patrons loitering on the sidewalk. Impossible to sleep.

Everything was great with my stay, except they charged to my credit card à minibar item I did not consume, good thing au checked my credit card, otherwise I would have not known. I called back and they promised to return the charge to my credit card

2nd time here love the hotel great location only up grade is the gym needs better equipment

The Metcalfe is a wonderful property only steps away from everything downtown Ottawa has to offer. In addition to our spacious, tastefully appointed room, unbeknownst to us, the hotel charged our EV. When the valet brought our car to us on check-out it was fully charged and ready to go! Being a gifted critic I can usually find something that did not satisfy but at this well managed hotel everything was exactly the way we like it!

Everyone was friendly and helpful. The rooms were very nice.