Helnan Phønix Hotel

Hotels
7.8 (2743 reviews)
Vesterbro 77 , Aalborg , dk

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Nice breakfast
Cons:
Cleanliness issues
Room size too small

Categories

Cleanliness
6.69
Multiple mentions of cleanliness issues, such as dirty window sills and unsatisfactory bathroom conditions.
Service
8.66
Generally friendly staff mentioned, though there were some concerns about service levels during busy times.
Location
8.7
Highly rated for its central location, making it easy to access various attractions.
Room Quality
7.15
Rooms described as small and dated, but some guests found them cozy and well-furnished.
Amenities
7.68
Some amenities were appreciated, like a nice lobby and breakfast offerings, but others were lacking.
Value for Money
7.14
Expectations were not met for a 4-star hotel; some guests felt it was not worth the price.
Food and Beverage
8.19
Breakfast was generally praised, though some guests had mixed reactions about its quality.
Overall Experience
8.16
Overall experiences were good, but some issues detracted from a perfect stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:35

Property Description

Stylish 18th-Century Building: Step into a piece of history at our hotel, housed in an elegant 18th-century building. Experience the unique charm of a bygone era combined with modern amenities for a truly unforgettable stay.

Modern Facilities and Free WiFi: Enjoy the convenience of modern facilities seamlessly integrated into our historic setting. Stay connected with complimentary WiFi in all rooms, ensuring you can easily plan your adventures and stay in touch with loved ones.

Fitness Centre and Nearby Attractions: Stay active during your stay by visiting our well-equipped fitness centre. Explore the vibrant dining and entertainment options on Jomfru Ane Street just a short walk away, or discover the cultural delights of Nytorv Square within easy reach of the hotel.

Book now to experience the perfect blend of history, comfort, and convenience at our Phønix Hotel.

Important information:

Guests arriving later than 23:00 are kindly requested to contact the reception prior to arrival.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AAL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs DKK 150 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for DKK 100 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for DKK 100 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 2743 reviews
Cleanliness: 6.69
Service: 8.66
Location: 8.7
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 8.19
Overall Experience: 8.16
A
Anders • family_with_children • dk
4
Pros:

Nice lobby and location

Cons:

The bathrooms needs renovated, they are old and disgusting!

2025-10-18 • via Nuitee
R
Rune • couple • no
6
2025-10-18 • via Nuitee
E
ERT • couple • no
8
Pros:

God beliggenhet og flott frokost.

Cons:

Sliten heis

2025-10-18 • via Nuitee
K
Karina • couple • dk
6
Pros:

Søde personaler
Og beliggenhed

Cons:

Lille indeklemt værelse. Men ok hyggeligt.
Der stod der var brus el badekar, men vi bedte om badekar, som ik blev imødekommet?
Ventetid på morgenmaden, sys jeg ik var i orden.
Alt var fyldt op.

2025-10-18 • via Nuitee
M
Mia • couple • dk
9
Pros:

Det var så fint og lækkert hotel. Værelset var hyggeligt indrettet med lænestole. Morgenmad var super lækker. Gårdhaven var rigtig hyggeligt at sidde i om aftenen. Personalet var søde og hjælpsomme.
Kommer helt sikkert igen.

2025-10-18 • via Nuitee
M
Morten Taunsig • couple • dk
6
Cons:

“Meget god morgenmad” er nok at oversælge den lidt. Det var fint nok, men hvis det var Meget god. Hvad får man så, når det kun er God morgenmad…? Tørre croissanter og halvlunken juice fortjener ikke den anmeldelse. :)

2025-10-18 • via Nuitee
H
Heidi • couple • dk
7
2025-10-17 • via Nuitee
O
Ole • couple • dk
9
2025-10-17 • via Nuitee
D
Daghim • couple • dk
10
Pros:

Flot hotel

2025-10-16 • via Nuitee
K
Krogstad • solo_traveller • no
6
2025-10-16 • via Nuitee
S
Stagsted • couple • dk
8
2025-10-16 • via Nuitee
M
Michael • solo_traveller • dk
8
2025-10-15 • via Nuitee
J
jesper • solo_traveller • dk
5
2025-10-15 • via Nuitee
V
Valerie • family_with_children • fr
9
Pros:

Excellent breakfast

2025-10-15 • via Nuitee
L
Leif • couple • dk
8
2025-10-13 • via Nuitee
• couple • dk
7
Centralt beliggende og det er nemt at komme ind til det meste i byen derfra
Pros:

God beliggenhed og venlig betjening ved ankomst og afrejse.

Cons:

Vores andet besøg på hotellet, og alt er fint udover rengøringen, der er beskidte vindueskarme med døde fluer i og begge gange har der været snavs på badeværelsesgulvet og virket smånusset. Men eller er hyggeligt sted

2025-10-12 • via Nuitee
L
Linne • extended_group • no
1
Vi føler oss lurt.
Cons:

Opphaldet vart kansellert av hotellet fire dagar før vi skulle ankomme 07.10.25, vi hadde bestilt 5 rom allerede i fjor. Det var vanskeleg å finne noko nytt for så mange. Under messa fekk vi høyre frå kollegaer at hotellet hadde overbooka.

2025-10-10 • via Nuitee
L
Lene • couple • no
1
2025-10-10 • via Nuitee
• couple • se
8
Pros:

Frukosten var bra. Entrén var trevlig men vi kom in bakvägen då vi ställde bilen där och där var det inte så välkomnande

Cons:

Hissen skulle behöva rustas

2025-10-09 • via Nuitee
B
Bodil • extended_group • dk
8
2025-10-07 • via Nuitee