ibis Styles Paris 15 Lecourbe

Le matelas glissait et se retrouvait toujours de travers

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- old building
- only one elevator and not working during whole stay ( room in 3rd floor)
- poor breakfast variety
- close underground restaurant for breakfast, no good smell and no sun light

La ducha era exageradamente pequeña y peligrosa.

From the day we arrived, I placed the “Do Not Disturb” sign on our door because I did not want anyone entering our room. Despite this, we later realized that someone had entered. As soon as we noticed this, I asked my mother to check her wallet, and we discovered that our money was missing.We reported the incident immediately on Saturday and emailed the manager the same day. Instead of helping us, we were repeatedly told throughout the weekend to wait for the manager.We trusted the hotel and followed their instructions.The manager did not contact us until Monday, the day we were leaving. By then, we had already been waiting for two days without any real assistance.
During our meeting, the manager claimed that the “Do Not Disturb” sign had only been displayed for two days. When I asked him to show any CCTV footage or evidence supporting that statement, he refused. I also asked to see the corridor camera footage, but this request was refused as well.After making us wait until just a few hours before our flight, we were simply told to call the police ourselves. If the hotel had advised us to contact the police immediately on Saturday, we would have done so. Instead, we lost valuable time because we relied on the hotel’s instructions.Whether the missing money can ever be recovered is no longer the main issue. The real problem is the hotel’s complete lack of responsibility, transparency and urgency when dealing with a guest reporting a serious incident.
I have never experienced such poor customer service. I cannot recommend this hotel to anyone.

la panne de la machine à café et chocolat au petit dejeuner

Асансьорът беше развален през целия престой от 3 нощувки, бяхме на 6 етаж 😞 Стаята - много малка, няма дори гардероб или нощно шкафче с шкаф, банята-стара.

Сніданки без овочів, тільки круасани, вафлі та хліб
Молоко скисле

Salle du petit déjeuner vraiment petite et pas très bien pensée pour le côté pratique.

Unfortunately, my stay did not meet expectations. I was assigned a room on the 3rd floor while the elevator was out of service for two consecutive days, which was very inconvenient.
The breakfast selection was extremely limited, and the dining area, located in the basement, was not a comfortable or pleasant place to eat.
The room itself was very small, with an extremely cramped bathroom. It lacked basic amenities such as a proper wardrobe, minibar, coffee machine, and other conveniences that are generally expected from a hotel of this category.
Overall, the experience was disappointing, and I believe significant improvements are needed in terms of comfort, facilities, and guest experience.