voco Brisbane City Centre by IHG

Hotels
•
Voco
8.4 (1542 reviews)
85-87 North Quay , Brisbane , AU

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good food quality
Cons:
Cleanliness issues
Poor mattress comfort
Double charging
Inconvenient parking

Categories

Cleanliness
7.79
Some reviews indicated cleanliness issues, particularly with the shower.
Service
9.26
The staff were very friendly and welcoming, with positive comments on check-in experience.
Location
9.3
Great location, with easy access to Brisbane CBD and surrounding areas.
Room Quality
7.75
Mixed reviews on room quality; some mentioned discomfort with mattress and air conditioning.
Amenities
8.78
Fitness center and pool available; however, parking was challenging.
Value for Money
7.24
Issues with double charging and unfulfilled refund requests lowered perceived value.
Food and Beverage
8.29
Breakfast was praised, and food quality at the on-site bar was decent.
Overall Experience
8.76
Variety of experiences noted; issues encountered were counterbalanced by positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:33

Property Description

Prime Location Overlooking Brisbane River and Southbank Parklands

Luxurious Amenities
The hotel boasts a swimming pool, sauna, and an exquisite restaurant for guests to unwind and indulge in a culinary experience.

Convenient Proximity to Key Attractions
Located in Brisbane’s CBD, just a short 8-minute walk from the bustling Queen Street Mall, guests have easy access to Roma Street Train Station, Museum of Brisbane, Treasury Casino, Brisbane Botanic Gardens, and Brisbane Convention and Exhibition Centre.

Modern Comforts and Services
Each air-conditioned room is equipped with a flat-screen TV, minibar, work desk, and tea/coffee making facilities. Additionally, enjoy the convenience of a 24-hour reception, dry cleaning, and car rental services during your stay.

Book now for an unforgettable experience at voco Brisbane City Centre, an IHG Hotel.

Important information:

Please note that there is a 1.5% surcharge when you pay with a Visa/MasterCard or Amex, 3% surcharge applies when you pay with a Diners at the hotel’s reception desk.

Please note that limited parking is available next to the hotel, operated by Secure Parking. Charges and vehicle height restrictions apply. For more information, please contact the property using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Location

Guest Reviews

8.4
Based on 1542 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 8.78
Value for Money: 7.24
Food and Beverage: 8.29
Overall Experience: 8.76
T
Terence • solo_traveller • au
7
Nice central location
Pros:

View from the room was great. King suite with River View
Breakfast was really good
Manager gave me a very late checkout which was helpful as I wasn’t feeling well and had a late flight

Cons:

Very small room. Ok for single
Pillows were way too bulky. I asked for something softer and flatter. What they gave me was there same pillow stuffed into in a smaller pillow slip and it was rockhard. ( nice try ) 😏. I spent the 4 nights sleeping with the chair cushion as my pillow

2026-09-17 • via Nuitee
J
Jay • solo_traveller • au
9
Great spot
Pros:

Great location , friendly courteous staff, comfortable beds, do a nice breakfast

2026-09-16 • via Nuitee
A
Andrea • extended_group • de
9
Great hotel which suited our needs. The staff at check-in were very friendly.
Pros:

The breakfast was amazing. One of the best we've had. There was a very large choice of both fresh and cooked food and many options for vegetarians and even a gluten free bar. I loved the fact that they had extra crockery for young children.

Cons:

This has happened in the past (at other hotels) but when three people stay in a double room staff should add an extra glass/cup and spoon for the third person in the booking prior to check-in.

2026-09-14 • via Nuitee
M
min • family_with_children • au
10
Pros:

The location is awesome as it is in front of the Brisbane River. good price

2026-09-12 • via Nuitee
J
JUNSEOK • solo_traveller • kr
8
2026-09-10 • via Nuitee
M
MaryAnn • family_with_children • au
10
Conveniet, clean and friendly staff
Pros:

Location

Cons:

Nothing

2026-09-09 • via Nuitee
T
Tanya • solo_traveller • au
9
2026-09-07 • via Nuitee
R
Rose • family_with_children • au
9
2026-09-06 • via Nuitee
D
Dylan • couple • au
10
I would come back and recommend to others
Pros:

The view, the staff, the gym, the pool, the food.

Cons:

The beds were a little hard and got uncomfortable after a little.

2026-09-06 • via Nuitee
E
Elizabeth • couple • gb
8
Enjoyed our stay
Pros:

Excellent location
Friendly and helpful staff
Clean and comfortable

2026-09-05 • via Nuitee
S
Sinnathurai • couple • au
9
Very good experience.
Pros:

Very clean room with and ideal location with friendly staff.

Cons:

N/A

2026-08-30 • via Nuitee
G
Gray • couple • au
1
Horrible customer service
Pros:

The room was clean and tidy and it was overall a good stay
We were charged twice and then mucked around with misinformation on the phone so moved to contact on emails just to get our money back.
Quick to take the money in an instant and over 5-7 working days to get it back
Will never stay again and unless you have double the room amount to stay you shouldn’t either

Cons:

Charged us twice and made little effort to communicate efficiently regarding rectifying the issue

2026-08-28 • via Nuitee
O
olivia • couple • nz
10
Pros:

Perfect location for our show at QPAC! Staff were lovely and so helpful, upgraded us for free! Amazing view of the river!

2026-08-23 • via Nuitee
E
Ella • couple • au
10
Cosy vibe
Pros:

As soon as I entered the building the staff at the front desk were very friendly and helpful, all facilities were clean and worked a comfy vibe and beautiful location

Cons:

The parking

2026-08-23 • via Nuitee
F
Farzana • extended_group • gb
7
It was a pleasant stay
Pros:

Location was good

Cons:

The staff was unhelpful
No kitchen was available late night
We arrived late and hungry and kitchen was close

2026-08-22 • via Nuitee
F
Farzana • extended_group • gb
7
2026-08-20 • via Nuitee
J
Jessica • solo_traveller • nz
8
2026-08-19 • via Nuitee
J
James • couple • au
10
2026-08-16 • via Nuitee
M
Maria • solo_traveller • au
10
Great stay near Southbank
Pros:

The staff at check in were friendly and very helpful. The room we had was very comfortable, clean, and have everything we needed. The buffet breakfast had a lot of choices so we liked it a lot.

Cons:

Nothing

2026-08-15 • via Nuitee
R
Reyce • solo_traveller • au
7
2026-08-11 • via Nuitee