Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good staff service
Convenient location
Cons:
Cleanliness issues
Rooms are small and dated

Categories

Cleanliness
6.69
Dust noted on bedside tables and concerns about room maintenance.
Service
9.16
The staff was very good and check-in/check-out were easy.
Location
8.7
Convenient location, though access could be improved.
Room Quality
7.15
Rooms described as dated and small, needing maintenance.
Amenities
8.18
Facilities available but some aspects (like the food options) were lacking.
Value for Money
7.64
General mixed feedback about price relative to quality received.
Food and Beverage
7.19
Room service food was average with limited options.
Overall Experience
8.46
Mixed experience; some highlights but overall didn’t meet expectations for a major hotel brand.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:58

Property Description

Tropical Oasis Retreat

Largest Free-Form Pool in Townsville
The Mercure Townsville boasts the largest free-form swimming pool in the area, perfect for a refreshing dip or lounging under the sun. Guests can also unwind in the spa pool or let the little ones splash around in the children's pool.

Queenslander-Style Rooms with Modern Amenities
Experience comfort and style in the hotel's 162 spacious Queenslander-style rooms, each equipped with modern amenities including a TV and en suite bathroom. Some rooms even feature a private balcony overlooking the lush gardens.

Ideal Gateway to Great Barrier Reef and Magnetic Island
Conveniently located just 2km from Townsville Airport, Mercure Townsville is the perfect base for exploring the wonders of the Great Barrier Reef and Magnetic Island. Let our tour desk assist you in planning your unforgettable day trips.

Book your tropical getaway at Mercure Townsville now for a memorable stay amidst serene surroundings.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1823 reviews
Cleanliness: 6.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.19
Overall Experience: 8.46
M
Mellissa • couple • au
6
2026-06-26 • via Nuitee
S
Sandra • family_with_children • au
5
Good
Pros:

Location

Cons:

Nothing good

2026-06-26 • via Nuitee
R
rob • couple • au
9
2026-06-23 • via Nuitee
N
Norelle • couple • au
6
Cons:

Noisy other guests outside my room at night and early morning. My room was a long way from the car park after a request when I booked for one close

2026-06-21 • via Nuitee
S
Sandra • couple • au
5
2026-06-21 • via Nuitee
S
Shanon • family_with_children • au
10
Pros:

Room was lovely, clean and tidy, staff were friendly and super helpful and the food was delicious!

Cons:

Room was smaller than expected but doable for what we needed next time we’ll definitely book a bigger room though.

2026-06-21 • via Nuitee
C
Codie • couple • au
9
Comfortable, clean and just what we needed
Pros:

Just what we needed for a short family trip.

Cons:

Everything was fine.

2026-06-19 • via Nuitee
R
Richard • couple • au
10
Pros:

Great to have EV charging in the car park

2026-06-18 • via Nuitee
W
wilson • solo_traveller • au
6
Overnight stay
Pros:

Room was clean quiet and comfortable

Cons:

No bath tub no jug or glasses for cold drinking water or jug to make cuppa

2026-06-18 • via Nuitee
M
Mcdonald • solo_traveller • au
10
2026-06-15 • via Nuitee
M
Mcdonald • solo_traveller • au
10
2026-06-15 • via Nuitee
L
Lizanne • family_with_children • au
8
Nice, lots of parking, nice staff, nice breakfast
Pros:

Lots of parking

Cons:

The price is a little overpriced for the age

2026-06-14 • via Nuitee
F
Fatima • couple • au
2
Not worth it for a short stay. Horrible sleep.
Pros:

Check in staff were friendly. They were also available late.

Cons:

Room had horrible ventilation, and the shower drainage was almost non existent. These two factors together led to a huge moisture build up inside the hotel room (even with the windows open and bathroom fan on!!). As a result the floors got really slippery all around the room smoke alarm went off at 1am!. Staff came and removed it (seems like it is a common issue, they knew about it) and offered us a late check out even though we had to leave before 10am anyways. We saw cockroaches as well, which makes sense given how wet the room gets. The other facilities, including tv were all average.

2026-06-14 • via Nuitee
G
glenys • family_with_children • au
8
Ok
Pros:

My daughter likes the pool

Cons:

The adjoining rooms where a problem when we have some nosey neighbours.

2026-06-13 • via Nuitee
C
Christine Bode • couple • au
8
2026-06-11 • via Nuitee
G
Geoffrey • extended_group • au
8
Pros:

Room was nice though was a little dated. It could do with a general make over. The TV was good, shower was good. Bed was very comfortable. Desk was easy to store stuff on. Lighting was easy to use and you had different levels of adjustment. Nice bar and restaurant.

Cons:

Toilet was right behind the door which made it feel cramped. No exhaust fan to remove steam in the bathroom. Towel holders were right above toilet and difficult to get too.

2026-06-08 • via Nuitee
R
Richard • solo_traveller • au
10
Pros:

Staff were great, room was clean

2026-06-05 • via Nuitee
R
Rosa • couple • au
7
2026-06-05 • via Nuitee
M
Michael • couple • au
10
Pros:

Very clean and tidy

2026-06-05 • via Nuitee
P
Pearce • family_with_children • au
8
Enjoyed it!
Pros:

Resturant staff were amazing!

Cons:

The outside of rooms could use a decent clean and spa needs a deep clean

2026-06-04 • via Nuitee