Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good staff service
Convenient location
Cons:
Cleanliness issues
Rooms are small and dated

Categories

Cleanliness
6.69
Dust noted on bedside tables and concerns about room maintenance.
Service
9.16
The staff was very good and check-in/check-out were easy.
Location
8.7
Convenient location, though access could be improved.
Room Quality
7.15
Rooms described as dated and small, needing maintenance.
Amenities
8.18
Facilities available but some aspects (like the food options) were lacking.
Value for Money
7.64
General mixed feedback about price relative to quality received.
Food and Beverage
7.19
Room service food was average with limited options.
Overall Experience
8.46
Mixed experience; some highlights but overall didn’t meet expectations for a major hotel brand.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:58

Property Description

Tropical Oasis Retreat

Largest Free-Form Pool in Townsville
The Mercure Townsville boasts the largest free-form swimming pool in the area, perfect for a refreshing dip or lounging under the sun. Guests can also unwind in the spa pool or let the little ones splash around in the children's pool.

Queenslander-Style Rooms with Modern Amenities
Experience comfort and style in the hotel's 162 spacious Queenslander-style rooms, each equipped with modern amenities including a TV and en suite bathroom. Some rooms even feature a private balcony overlooking the lush gardens.

Ideal Gateway to Great Barrier Reef and Magnetic Island
Conveniently located just 2km from Townsville Airport, Mercure Townsville is the perfect base for exploring the wonders of the Great Barrier Reef and Magnetic Island. Let our tour desk assist you in planning your unforgettable day trips.

Book your tropical getaway at Mercure Townsville now for a memorable stay amidst serene surroundings.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1682 reviews
Cleanliness: 6.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.19
Overall Experience: 8.46
J
Jackson • family_with_children • au
7
2026-03-07 • via Nuitee
L
Lauren • family_with_children • au
2
Pros:

location

Cons:

our first room was full of mozzies & smelt like smoke

2026-03-04 • via Nuitee
S
Sacha • couple • au
10
Thank you, being from Townsville and a guest of this hotel for many years I am glad to see you still take a lot of pride
Pros:

Great facilities, varied range of amenities. Well maintained property. Thank you.

Cons:

Not much - to be confirmed at a later date.

2026-03-03 • via Nuitee
J
Julia • family_with_children • au
10
Awesome
Pros:

Thw pool is amazing and great for a nightswim. We had an awesome lady working in retaurant named siobahn (shavaarn) she was so accomodating and helpfull as we have a special needs child she made our day.

Cons:

Rooms bit squishy but we did book the cheapest option

2026-03-02 • via Nuitee
N
Nawia • solo_traveller • au
9
2026-03-01 • via Nuitee
R
Rebecca • couple • au
10
I really enjoyed myself and the room was very comfortable and clean.
Pros:

The room we stayed in was very clean and very comfortable. We really enjoyed our stay there, and i would recommend it to family and friends to stay there. The staff was very welcoming.

Cons:

Honestly i don't think there was anything I didn't like.

2026-02-28 • via Nuitee
H
Harris • couple • au
6
Ok
Pros:

Location

Cons:

Room smelt musty. Room outfit is tired. No power points near bed

2026-02-27 • via Nuitee
M
Mark • solo_traveller • au
10
Hassle free 24hr check in made life easier
Pros:

Everything

Cons:

Nothing

2026-02-26 • via Nuitee
J
Jasmine • solo_traveller • au
8
2026-02-25 • via Nuitee
F
Fiona • family_with_children • au
9
Pros:

Our cabin was well equipped with everything we would need. It was spotless. Staff were mostly friendly & helpful. Restaurant was fantastic.

Cons:

The main part is getting a bit run down in places but that wouldnt deter us from staying again.

2026-02-24 • via Nuitee
B
Brendan Hodges • family_with_children • au
10
Pros:

The bed was comfortable to make love just make sure windows closed lol

Cons:

Nothing bad

2026-02-22 • via Nuitee
P
Parry • couple • au
10
2026-02-12 • via Nuitee
T
Tim • solo_traveller • au
7
Although a little dated it was overall a pleasant stay
Pros:

Staff were friendly

Cons:

Price and location

2026-02-12 • via Nuitee
D
Denis Brown • family_with_children • au
9
2026-02-12 • via Nuitee
D
David • couple • au
7
Pros:

Location

2026-02-11 • via Nuitee
M
Marjella • solo_traveller • au
10
2026-02-10 • via Nuitee
D
Donny • family_with_children • au
5
Ok
Pros:

Breakfast was good

Cons:

The bath room wasn’t very clean and there was no soap in the shower

2026-02-10 • via Nuitee
M
Margaret • family_with_children • au
8
2026-02-10 • via Nuitee
P
Peter John • family_with_children • au
9
Pros:

Room good large space

2026-02-10 • via Nuitee
R
Radinitoga • family_with_children • au
10
Pros:

Everything

Cons:

Nothing

2026-02-09 • via Nuitee