Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Good staff service
Convenient location
Cons:
Cleanliness issues
Rooms are small and dated

Categories

Cleanliness
6.69
Dust noted on bedside tables and concerns about room maintenance.
Service
9.16
The staff was very good and check-in/check-out were easy.
Location
8.7
Convenient location, though access could be improved.
Room Quality
7.15
Rooms described as dated and small, needing maintenance.
Amenities
8.18
Facilities available but some aspects (like the food options) were lacking.
Value for Money
7.64
General mixed feedback about price relative to quality received.
Food and Beverage
7.19
Room service food was average with limited options.
Overall Experience
8.46
Mixed experience; some highlights but overall didn’t meet expectations for a major hotel brand.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:58

Property Description

Tropical Oasis Retreat

Largest Free-Form Pool in Townsville
The Mercure Townsville boasts the largest free-form swimming pool in the area, perfect for a refreshing dip or lounging under the sun. Guests can also unwind in the spa pool or let the little ones splash around in the children's pool.

Queenslander-Style Rooms with Modern Amenities
Experience comfort and style in the hotel's 162 spacious Queenslander-style rooms, each equipped with modern amenities including a TV and en suite bathroom. Some rooms even feature a private balcony overlooking the lush gardens.

Ideal Gateway to Great Barrier Reef and Magnetic Island
Conveniently located just 2km from Townsville Airport, Mercure Townsville is the perfect base for exploring the wonders of the Great Barrier Reef and Magnetic Island. Let our tour desk assist you in planning your unforgettable day trips.

Book your tropical getaway at Mercure Townsville now for a memorable stay amidst serene surroundings.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 1781 reviews
Cleanliness: 6.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.19
Overall Experience: 8.46
J
Jason • solo_traveller • au
8
Pros:

Location is absolutely perfect. Close to pretty much everything and everyone in Townsville.

Cons:

Bathrooms could do with a bit of modernisation. But everything else was on point.

2026-05-15 • via Nuitee
D
Dodie • solo_traveller • au
5
2026-05-14 • via Nuitee
P
Penny • solo_traveller • au
8
Inn the Mecure
Pros:

Almost everything was above par.
Staff cc were helpful and friendly.
Breakfast was yummy. Shower pressure was awesome.

Cons:

Stairs.
WTF.
I was not expecting to have to cart all my things up and back down 2 flights of stairs..
Got lost looking for my room as I was distracted when she was giving me directions and it was so damn hot...
thank goodness the air-conditioning was working brilliantly and the pool is lovely.
Small rooms for the cost.
No microwave or toaster.
Only a kettle.
Bugs and spiders throughout the grounds and railings of stairs ..
My Ninja mode initiated way more than I wanted..
😅
Smoking area really needs to be given a little more thought. Some cover from the sun and rain would be a decent start!!
I left my little luggage trolleys under the TV cabinet and have only just remembered now..

2026-05-13 • via Nuitee
M
Marina • solo_traveller • au
10
2026-05-13 • via Nuitee
D
Daniel • solo_traveller • au
2
2026-05-13 • via Nuitee
J
Joy • solo_traveller • au
9
Pleasant grounds and setting with good service and food.
Pros:

Staff in restaurant were courteous and helpful. Young girl with dark hair was very cheerful and a good barista. Enjoyed my evening rib fillet meal and service.

Cons:

As a senior visitor it was a concern that there is no phone connection to Reception in case of emergency or ill health.

2026-05-12 • via Nuitee
L
Linda • family_with_children • au
10
Clean, good location to where we needed and amazing food and staff.
Pros:

The staff and food at the restaurant was amazing the complex and rooms were so clean and lovely.

Cons:

Only problem was the mozzies that were attracted to the outside light beside the units front door along the row of units where we were staying made it impossible to get into the unit without a cloud of mozzies. Might need an external mozzie zapper for the units closest to the river. Apart from that can’t fault the accom.

2026-05-12 • via Nuitee
T
Tony • couple • au
7
A great place for a 2 night stop over
Pros:

Location and pool surrounds

Cons:

No real big deal but there was a wedding held outside our room with the reception upstairs and 2 football clubs staying as it was a big weekend for football, but that’s our problem as we picked a busy weekend, all the same noise had stopped by 10 and the staff were really good

2026-05-11 • via Nuitee
N
Nathan • solo_traveller • au
10
Pros:

Bungalow was clean and new, location is in a good spot close to everythinf

2026-05-11 • via Nuitee
M
Mary • couple • au
4
Not up to standard
Pros:

Location and staff were pleasant

Cons:

No teaspoon in room to stir coffee, no tissues provided in bathroom, no small packet of biscuits with tea and coffee, and our bathroom door was broken and when we asked at reception nothing was done during our 4 day stay. Bathroom tiles very dirty and room was just average. Our son’s room had old blood on the mattress protector. Not acceptable. All in all for nearly $300 per night the Mercure was very disappointing.

2026-05-11 • via Nuitee
A
amanda • solo_traveller • au
5
Dissapointment
Pros:

The location is great.

Cons:

I have stayed previously at this hotel and it was nice, but this time for the same room and a little more money no breakfast was included which at the time of booking it stated breakfast included. The rooms were not cleaned, they were tidyed sheets were dirty and we had cobwebs on the walls and dust all on the ceiling fans. TV kept cutting out and the walls were paper thin so very noisy. Lots of work happening and was dangerous. Dirty plates on trays left at stairways for the 2 days we were there. Very dissapointing as our stay was not cheap.

2026-05-08 • via Nuitee
M
Mel • couple • au
9
2026-05-05 • via Nuitee
Z
Zach • couple • au
10
2026-05-05 • via Nuitee
C
Carlo • family_with_children • au
10
Amazing
Pros:

Gardens food room place by water

2026-05-02 • via Nuitee
A
Ayanda • solo_traveller • au
6
2026-05-02 • via Nuitee
P
Piper • solo_traveller • au
9
Pros:

Always like it

2026-05-01 • via Nuitee
A
Anastasios • solo_traveller • au
7
2026-05-01 • via Nuitee
N
Nicola • solo_traveller • au
10
Pros:

Clean, comfy, restaurant, fox tv

2026-04-30 • via Nuitee
N
Norelle • couple • au
5
Good location however too expensive for quality of the room.
Cons:

Car parking a long way from room and not secure. Property is quite old and dated now however rooms prices don’t reflect that.

2026-04-28 • via Nuitee
A
Andrew • solo_traveller • au
3
2026-04-27 • via Nuitee