Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good staff service
Convenient location
Cons:
Cleanliness issues
Rooms are small and dated

Categories

Cleanliness
6.69
Dust noted on bedside tables and concerns about room maintenance.
Service
9.16
The staff was very good and check-in/check-out were easy.
Location
8.7
Convenient location, though access could be improved.
Room Quality
7.15
Rooms described as dated and small, needing maintenance.
Amenities
8.18
Facilities available but some aspects (like the food options) were lacking.
Value for Money
7.64
General mixed feedback about price relative to quality received.
Food and Beverage
7.19
Room service food was average with limited options.
Overall Experience
8.46
Mixed experience; some highlights but overall didn’t meet expectations for a major hotel brand.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:58

Property Description

Tropical Oasis Retreat

Largest Free-Form Pool in Townsville
The Mercure Townsville boasts the largest free-form swimming pool in the area, perfect for a refreshing dip or lounging under the sun. Guests can also unwind in the spa pool or let the little ones splash around in the children's pool.

Queenslander-Style Rooms with Modern Amenities
Experience comfort and style in the hotel's 162 spacious Queenslander-style rooms, each equipped with modern amenities including a TV and en suite bathroom. Some rooms even feature a private balcony overlooking the lush gardens.

Ideal Gateway to Great Barrier Reef and Magnetic Island
Conveniently located just 2km from Townsville Airport, Mercure Townsville is the perfect base for exploring the wonders of the Great Barrier Reef and Magnetic Island. Let our tour desk assist you in planning your unforgettable day trips.

Book your tropical getaway at Mercure Townsville now for a memorable stay amidst serene surroundings.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

7.9
Based on 1893 reviews
Cleanliness: 6.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.19
Overall Experience: 8.46
S
sanjaya • extended_group • au
9
Pros:

Beautiful property, neat and spacious room

2026-10-31 • via Nuitee
N
Neridah • family_with_children • au
2
Pros:

Good location and aircon

Cons:

Room wasnt good, very basic, not that clean blanket was stained. Staff were unhelpful and wouodnt evdn provide an additional pillow. For yhe price not.good value. No menu provided for room service, no offer of room.service makes you come back to reception. Very noisy guests but only basic rooms not worth the $$$$

2026-10-27 • via Nuitee
H
Helen • solo_traveller • au
8
Cons:

I would have liked a freezer compartment in the fridge

2026-10-27 • via Nuitee
L
Len • solo_traveller • au
8
Very comfortable and nice views
Pros:

Staff were very helpful. They allowed me to use the business room for 3 hours with no fuss.

Cons:

My room was bit outdated Room 195

2026-10-26 • via Nuitee
M
Mc McNamara • solo_traveller • au
8
comfortable and convenient
Pros:

Being able to have a ground floor.

Cons:

Stairs to the room.

2026-10-26 • via Nuitee
D
Darren • couple • au
1
Avoid at ALL costs if you are looking to get a good sleep
Pros:

Not much at all. The best thing was leaving and never to return.

Cons:

Property is tired, bed and pillow are uncomfortable. The noise in the room from other guests is the worst. I could hear others showering, flushing the toilet. My toilet had a slow leak, so it kept filling all night long and kept me awake. I had driven 15 hrs and needed to sleep to safely continue my trip. It was so bad that I got up at 3:30am in the morning and checked out in frustration. I was told that the hotel manager would contact me to discuss, but that did not happen.

2026-10-26 • via Nuitee
O
Obel • couple • au
10
Will come back for a longer stay
Cons:

Tree outside balcony could have been trimmed for a better view

2026-10-25 • via Nuitee
L
Lani • solo_traveller • au
8
2026-10-24 • via Nuitee
P
PATRICIA • couple • au
8
Very enjoyable
Pros:

Breakfast wasa excellent! staff was very helpful.

Cons:

Bit dark around the back facing the lake.

2026-10-22 • via Nuitee
R
Richard • solo_traveller • au
8
Pros:

Location
Meal

Cons:

Tub Bathroom - almost fell plus quite small very cramped.

2026-10-22 • via Nuitee
B
Batson • couple • au
7
Pros:

The breakfast was fantastic. There was so many variety, and included lots of yummy gluten free options. It was lovely to sit by the pool and drink a cup of coffee while listening to the birds.
The rooms were comfortable, just a little tired.
The pool area was lovely sit sit by with a glass of wine.

2026-10-21 • via Nuitee
N
Natascha • couple • ch
9
Pros:

Das Hotel war sehr gut. Die Lage war ideal und das Frühstück bot eine gute Auswahl und war sehr lecker. Personal sehr freundlich.

Cons:

Nichts

2026-10-21 • via Nuitee
M
Michelle • family_with_children • au
7
It’s a really nice place just a shame you pay good money for a room that obviously needs work
Pros:

Friendly staff and garden areas

Cons:

The outdated room. The dirty curtains and mold

2026-10-20 • via Nuitee
R
Radinitoga • family_with_children • au
10
2026-10-20 • via Nuitee
C
Colleen • solo_traveller • au
10
Beautiful pool and restaurant
Pros:

The food and the pool

Cons:

Nothing

2026-10-19 • via Nuitee
Z
Zahfia • solo_traveller • au
5
Overall my stay was a 6
Pros:

Location of the where the motel is based.
24/7 reception is good.
Security is good.

Cons:

My bathroom light was flickering and broken.
My aircon was set to a high temperature, and the aircon remote didn’t work.
There was no full door mirror.
I would of liked to be situated facing the lake.

2026-10-18 • via Nuitee
L
Lisa • couple • au
8
Overall our stay was good and staff were very accomodating.
Pros:

The gardens are beautiful and the pool. Buffet breakfast was great. Room was very comfortable. The welcome pack was lovely.

Cons:

Bacon at breakfast needed to be cooked more and there was a lot of stains and a bit of blood on our doona. We had to ask for room service on the first day. The bed was pulled up and nothing else done. No fresh towels, milk or coffee. Pillows need to be a bit firmer too and there should be a toaster in the room.

2026-10-17 • via Nuitee
G
George • couple • gb
4
2026-10-15 • via Nuitee
K
KIM • family_with_children • au
6
Pros:

Great location

Cons:

no chair to sit outside

2026-10-15 • via Nuitee
N
Nicole • solo_traveller • au
10
Pros:

Easy to get to, staff are excellent

2026-10-15 • via Nuitee