Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good staff service
Convenient location
Cons:
Cleanliness issues
Rooms are small and dated

Categories

Cleanliness
6.69
Dust noted on bedside tables and concerns about room maintenance.
Service
9.16
The staff was very good and check-in/check-out were easy.
Location
8.7
Convenient location, though access could be improved.
Room Quality
7.15
Rooms described as dated and small, needing maintenance.
Amenities
8.18
Facilities available but some aspects (like the food options) were lacking.
Value for Money
7.64
General mixed feedback about price relative to quality received.
Food and Beverage
7.19
Room service food was average with limited options.
Overall Experience
8.46
Mixed experience; some highlights but overall didn’t meet expectations for a major hotel brand.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:58

Property Description

Tropical Oasis Retreat

Largest Free-Form Pool in Townsville
The Mercure Townsville boasts the largest free-form swimming pool in the area, perfect for a refreshing dip or lounging under the sun. Guests can also unwind in the spa pool or let the little ones splash around in the children's pool.

Queenslander-Style Rooms with Modern Amenities
Experience comfort and style in the hotel's 162 spacious Queenslander-style rooms, each equipped with modern amenities including a TV and en suite bathroom. Some rooms even feature a private balcony overlooking the lush gardens.

Ideal Gateway to Great Barrier Reef and Magnetic Island
Conveniently located just 2km from Townsville Airport, Mercure Townsville is the perfect base for exploring the wonders of the Great Barrier Reef and Magnetic Island. Let our tour desk assist you in planning your unforgettable day trips.

Book your tropical getaway at Mercure Townsville now for a memorable stay amidst serene surroundings.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

7.9
Based on 1881 reviews
Cleanliness: 6.69
Service: 9.16
Location: 8.7
Room Quality: 7.15
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.19
Overall Experience: 8.46
J
Jade • family_with_children • au
7
Staff were incredible
Pros:

Staff were friendly, helpful and went above and beyond service wise.

Cons:

Televisions in rooms not working until we swapped, room had a musty smell. The papaya salad was inedible. Dinner had issues but staff removed item from bill.

2026-08-22 • via Nuitee
N
Nick • couple • au
8
2026-08-21 • via Nuitee
M
Marlene • couple • au
7
2026-08-21 • via Nuitee
A
Anna • solo_traveller • au
5
Pros:

The gardens, pool, reception area and restaurant and all lovely. Staff were very friendly.

Cons:

Unfortunately after a great first impression, we were shocked by the state of the rooms and how run down they were. The bath was cracked and had holes in it, there was black mould all over the shower and the kettle was broken. Luckily we were only there one night as we were not comfortable. For the price they are charging I didn't feel the state of the rooms was acceptable and they desperately need renovation. Won't return.
.

2026-08-20 • via Nuitee
J
Jessica • couple • au
10
2026-08-19 • via Nuitee
M
melissa • couple • au
7
2026-08-19 • via Nuitee
H
Hester • couple • nz
5
The bed Was fine and thankful we only needed an in and out ssssplwde for rest.
Pros:

Good location and good places around it

Cons:

The room we stayed in the bathroom was disgusting. Multiple pieces of hair from previous guest all over the floors the tiles themselves. Need a deep scrub. Black mould on the roof in the bathrooms and someone’s toothbrush spits on the mirror door.

2026-08-17 • via Nuitee
J
Jodie • solo_traveller • au
10
2026-08-17 • via Nuitee
J
Jacob • solo_traveller • au
8
2026-08-16 • via Nuitee
R
Richa • couple • au
10
2026-08-15 • via Nuitee
J
John Bruce • couple • pg
8
2026-08-14 • via Nuitee
M
michelle • couple • au
10
Pros:

Such a lovely oasis in the middle of town

Cons:

No lift to second level which was difficult with lots of luggage

2026-08-14 • via Nuitee
S
Sacha • solo_traveller • au
1
Pros:

So bad, terrible staff

2026-08-13 • via Nuitee
C
Charles • solo_traveller • au
5
Could be reasonable if cleaned properly food bar and pool good
Pros:

Unclean but good beds , sheets clean

Cons:

Dirty floors , fridges unclean and freezer box completely frozen block of ice and ran all night

2026-08-08 • via Nuitee
T
Trevor • solo_traveller • au
7
Pleasant stay , access to city and strand a bit too far to walk
Pros:

Surrounded by food outlets and 24hr reception

Cons:

Showing signs of age and disrepair

2026-08-06 • via Nuitee
B
Brian • extended_group • au
8
2026-08-05 • via Nuitee
S
Sarah • couple • au
10
Always a good stay at Mercure
Pros:

Clean, friendly staff, convenient, reasonable prices and great all you can eat breakfast!

Cons:

-

2026-08-05 • via Nuitee
G
Geoffrey • couple • au
9
2026-08-04 • via Nuitee
L
Lindel • couple • au
8
Overnighting for early flight. Clean and comfortable with plenty of food options, and a variety of onsite facilities, po
Pros:

Location to airport

Cons:

Nothing

2026-08-03 • via Nuitee
R
Ross • extended_group • au
10
2026-08-03 • via Nuitee