Comfort Suites Sumter near Shaw AFB

Hotels
•
Comfort Suites
7.2 (364 reviews)
2500 Broad Street , Sumter , US
+1 803-469-0200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good location near stores/restaurants
Clean/common areas reported by several guests
Comfortable beds
Good breakfast/coffee for many
Plenty of parking and spacious rooms
Responsive front desk locating reservations
Notable ice dispenser
Cons:
Musty rooms / reports of past leaks and stains
Pillows lacking support
Missing towels/washrags not left in rooms
Room cancellations / refund issues
Some staff attitude complaints
Elevator outage and maintenance issues
Property appears run-down in places
No fitness equipment (treadmill) available

Categories

Cleanliness
5.5
Mixed signals: several guests praised cleanliness, but multiple reports of musty rooms, dirty sheets (itching), stains in tubs and worn/ scratched bathroom finishes indicate recurring problems.
Service
8.6
Generally strong: many comments about polite, helpful and friendly staff (front desk, housekeepers, specific staff praised). A few serious service failures (room cancellation with no refund, individual staff attitude) lower the consistency but overall service is a clear strength.
Location
8.8
Consistently positive: numerous mentions of convenient location near restaurants, shopping and stores, and adequate parking.
Room Quality
5.8
Mixed to negative: beds comfortable but pillows frequently criticized as unsupportive; rooms described as musty, showing wear and tear, uneven tile and overall run-down appearance in some reports.
Amenities
7
Mixed: breakfast, coffee and an impressively working ice dispenser were noted positively; issues include elevator outage, missing towels/washrags, lack of fitness equipment (no treadmill) and occasional maintenance problems.
Value for Money
6
Below average perception: at least one guest explicitly called the stay overpriced given needed updates and damp smell; cancellation and lost payment also negatively impact perceived value.
Food and Beverage
7.2
Moderately positive: several guests enjoyed the breakfast and coffee, though some said breakfast could be improved; experiences vary but generally acceptable.
Overall Experience
8.7
Generally pleasant for many guests due to friendly staff, clean common areas and convenient location, but occasional serious negatives (cancellation without refund, cleanliness/itching, rude interactions) create variability in experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites hotel in Sumter offers a prime location near various attractions such as universities, parks, and military bases. Guests can explore the nearby cultural and recreational points of interest, making it an ideal choice for leisure and business travelers alike.

Deluxe Amenities and Services
Guests can indulge in a complimentary hot breakfast and evening reception, along with access to fitness and pool facilities. Business travelers benefit from free Wi-Fi, business center, and meeting rooms. The suites are well-equipped with modern amenities for a comfortable stay.

Home-like Comfort and Convenience
Each suite features a cozy sitting area, kitchen appliances, flat-screen TVs, and a recharge device for electronic gadgets. The hotel also offers laundry facilities, ample parking, and easy access to dining options. Experience a relaxing and hassle-free stay at Comfort Suites Sumter.

Important information:

Guests must be 21 years of age or older to check in without a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAE

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 364 reviews
Cleanliness: 5.5
Service: 8.6
Location: 8.8
Room Quality: 5.8
Amenities: 7
Value for Money: 6
Food and Beverage: 7.2
Overall Experience: 8.7
C
Candice • couple • us
6
All of the staff was very friendly I would stay there again
Pros:

The breakfast was okay

Cons:

The rug need vacuum found hair on a couple of towels and fence in the toilet when I got to my room so I cleaned my bathroom

2026-11-07 • via Nuitee
P
Paula Vicki • extended_group • us
5
Very expensive for a 12 hour stay
Pros:

Breakfast was delicious with many choices and very clean but the older lady was not friendly at all!

Cons:

The lighting in the room was terrible! There was no clock in the room.

2026-11-02 • via Nuitee
A
Anita • couple • us
10
Pros:

It smelled so good

2026-11-01 • via Nuitee
G
Gregory • solo_traveller • us
9
Pleasant and comfortable
Pros:

Clean and quiet

Cons:

No ironing board in the room

2026-10-20 • via Nuitee
A
Ashley • solo_traveller • us
10
Pros:

Customer service was excellent

Cons:

Pillows was too small

2026-10-12 • via Nuitee
P
Pamela • family_with_children • us
6
Overall pleasant One night stay but overpriced since updating was needed and smelled damp.
Pros:

First of all I want to say that the staff was very polite and helpful. Fresh smell/ aroma upon entering the hotel lobby. The coffee and breakfast were tasty. The size of the room was good. Beds were comfortable but pillows were not. The shower was pleasant.
The location was convenient for us with restaurants and shopping just up the street.

Cons:

The room was musty, looking as if there was a leak in the past. While I enjoyed the large/ long counter in the bathroom the bathroom itself was not clean and showed wear on back of door and open cabinets finish was scratched off both were in need of sanding and fresh paint. Tile was wonky behind bathroom door.

2026-09-18 • via Nuitee
C
Chenoa • solo_traveller • us
6
2026-09-15 • via Nuitee
D
Debbie • extended_group • us
10
Great stay. Everyone was so friendly and open to what ever you needed
Pros:

Everything was great. I’ll recommend anyone. They stay was lovely

Cons:

The elevator was out for a day and I was on the 3rd floor. But other than that it was great. At least the stairs wasn’t long to get on the 3rd floor

2026-09-08 • via Nuitee
E
Evans • solo_traveller • us
1
Pros:

They Cancel my room while I was on the way there didnt give me my money back spent $300 ruined my whole trip I planned for my girlfriend's birthday

Cons:

Everything

2026-09-02 • via Nuitee
B
Brittany • couple • us
8
2026-08-31 • via Nuitee
M
Michael • solo_traveller • us
8
2026-08-31 • via Nuitee
T
timothy • solo_traveller • us
10
2026-08-24 • via Nuitee
F
Frankie • solo_traveller • us
5
Pros:

The location was great

Cons:

We had to ask for towels and washrags every day! None were ever left in the room

2026-08-24 • via Nuitee
G
Giles • solo_traveller • us
7
Pros:

Being neara lot of stores.

Cons:

Being on the first floor near the entrance door made it harder to sleep during the day.

2026-08-24 • via Nuitee
G
Giles • solo_traveller • us
9
Pros:

Location was great, plenty of parking, good breakfast and spacious room.

2026-08-21 • via Nuitee
J
Jeffrey L Jordan • solo_traveller • us
10
Pros:

It was clean and comfortable

2026-08-17 • via Nuitee
D
dlaeyuh • couple • us
1
2026-08-10 • via Nuitee
F
Flora • solo_traveller • us
10
Pros:

Todo

2026-08-03 • via Nuitee
M
McClain • solo_traveller • us
5
2026-07-23 • via Nuitee
F
Frankie • couple • us
10
Thank you very much
Pros:

Thanks to the ladys at the front desk they work hard to find my resavation because for some reasons it was in my girlfriend name but the found it thanks to they hard work

2026-07-20 • via Nuitee