Castaway Bay by Cedar Point Resorts

Hotels
8.2 (1262 reviews)
2001 Cleveland Road , Sandusky , US
+1 419-627-2106

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Fun water activities
Kid-friendly atmosphere
Cons:
Staffing issues
Room quality issues

Categories

Cleanliness
7.7
Rooms could be cleaner, holes in chairs, cob webs & dust present in rooms.
Service
8.7
Standard service standard for a hotel of this rating.
Location
8.7
Everything was a mile away from everything, but overall acceptable.
Room Quality
7.7
Rooms were tiny; beds were uncomfortable, upgrades lacked basic amenities.
Amenities
8.2
Waterpark and arcade were fun for kids, but some areas closed due to staffing.
Value for Money
7.7
Paid a lot to stay, many things closed; fell short of expectations.
Food and Beverage
8.7
Excellent food options enjoyed by family.
Overall Experience
8.2
Great family experience despite some issues with amenities and staffing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:42

Property Description

Indoor Water Park and Outdoor Pool
Experience the thrill of our on-site indoor water park and unwind by the outdoor pool with a sun terrace. Perfect for guests of all ages looking for fun and relaxation.

Comfortable Rooms with Modern Amenities
Each room at Castaway Bay Indoor Water Park is thoughtfully equipped with a microwave, refrigerator, and a flat-screen cable TV. The vibrant decor adds a touch of cheer to your stay.

Convenient Dining Options and Entertainment
Indulge in a quick-service breakfast, lunch, and drinks at the property. Don't miss the extensive breakfast buffet at High Tide Café. For entertainment, enjoy the games room, fitness centre, and the indoor water park. Free Wi-Fi keeps you connected throughout your stay.

Book now and make unforgettable memories at Castaway Bay Indoor Water Park!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests may purchase discounted tickets for Cedar Point onsite and will receive early access to the park.

The property charges the first night of stay at the time of the booking and remaining balance is paid upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

8.2
Based on 1262 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 7.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 8.2
D
Denise Malathong • solo_traveller • us
10
Pros:

The atmosphere it was fun for the kids

Cons:

Nothing

2026-10-24 • via Nuitee
S
Stephanie • family_with_children • us
10
Fun and delightful overall!
Pros:

Loved customer service! We were greeted with a smile !everytime we left the hotel pass the desk they greeted us!

Cons:

We requested a light bulb 3 times nothing!
Prices of the games were a bit high!
It was hard to get staff to the ice cream stand! One girl was there running Starbucks and the ice cream station !
Also all the big slides were closed one day so
My teens didn’t get to enjoy the water park

2026-10-19 • via Nuitee
S
Souhier • family_with_children • us
10
2026-10-18 • via Nuitee
C
Charmella • family_with_children • us
8
Pros:

Accessibility of the park once we got in and everything was pretty close.

Cons:

I did not like that the website advertise breakfast but once we got there, they told us we had to pay for breakfast pass.

2026-10-18 • via Nuitee
C
Claudia • family_with_children • us
10
2026-10-17 • via Nuitee
J
Jennifer • family_with_children • us
6
2026-10-17 • via Nuitee
D
Danielle • family_with_children • us
10
Will be back!
Pros:

Very clean and spacious

2026-10-11 • via Nuitee
J
Jon • solo_traveller • us
1
Not happy
Pros:

Wasn't happy with my stay

Cons:

They don't follow their own rules very selective

2026-10-08 • via Nuitee
W
wells • family_with_children • us
1
I advise everyone not to go here
Pros:

The water park was great,but we didn’t have any hot water in our room,and staff wasn’t concerned about it at all even refusing to discuss a discount

Cons:

The staff refused to give us a discount due to no hot water,they flat out said we could go elsewhere

2026-09-16 • via Nuitee
T
Tiffany • solo_traveller • us
1
2026-09-15 • via Nuitee
K
Keila • couple • us
10
2026-09-13 • via Nuitee
Y
Yakeline • family_with_children • us
10
Un lugar muy agradable para disfrutar en familia.
Pros:

Muy cómodo y limpio

Cons:

Podría decir que me gustó todo.

2026-09-12 • via Nuitee
K
Katherin • family_with_children • us
10
2026-09-11 • via Nuitee
L
Lori • couple • us
10
We had a wonderful time
Pros:

The water park is awesome

2026-09-08 • via Nuitee
P
Patricia • family_with_children • us
10
Pros:

Estupendo servicio, cerca del parque de atracciones, y el hotel cuenta con mucho para el disfrute de los mas pequeños

Cons:

Parece qué recien habían fumigado y el olor se mantuvo en las habitaciones.

2026-09-08 • via Nuitee
J
Jennifer • solo_traveller • us
8
We loved it, will return in the future.
Pros:

The club castaway staff was awesome. We enjoyed the entertainment. The waterpark was clean and highly staffed. The design of the lobby and the theme throughout is exceptional, made us feel like we were at a tropical destination. When we did have a few issues they were taken care of almost immediately. The look of the hotel inside and outside is beautiful.

Cons:

Way too much whistle blowing going on in the park, we didn't know what was right, what was wrong, a staff approached our child about his water shoes but nobody told us anything any other time. The rooms did have a funky smell, walls and doors were dirty. The only other issue we had is not entirely the hotels fault but there were too many kids running amuck at all hours of the day and night unsupervised, yelling, running, banging on doors, we were woken up several times at night and early in the morning. Might need some security to control that. We got very little sleep. The bed didn't help with that, the bed was very uncomfortable.

2026-09-02 • via Nuitee
J
Jessica • family_with_children • us
7
Kids had a blast
Pros:

Kids loved all the activities from the waterpark, to the arcade. Ice cream shop was a favorite. We ran out of time to try bowling or put-put, but they looked fun

Cons:

Nobody told us we had to ask for room service. Trash overflowed, toilet paper ran out, and linens don't get replaced unless we asked for it. Could be why we saw extermination companies there.

2026-08-31 • via Nuitee
B
Beverly • extended_group • us
10
2026-08-26 • via Nuitee
E
Edward • family_with_children • us
7
2026-08-26 • via Nuitee
C
Christopher • solo_traveller • us
1
Maybe avoid.
Pros:

The price.... I had stayed here before, and it was way better then.

Cons:

A lot of the water attractions were shut down. The lifeguards didnt seem to want to equally enforce rules. The beds were uncomfortable.

2026-08-26 • via Nuitee