The Ritz-Carlton, Rancho Mirage

Rooms were nice and large bathtub

The famous Ritz Carlton has become no better than a Ramada Inn, in terms of service. The location is amazing and the decor and grounds are fine. But the customer service is abysmal.

They nearly poisoned my dog by leaving chocolates on the bed while I was out for dinner. Housekeeping surely knew there was a dog in the room, because they were the ones who brought in the doggie bed and bowls.

I tried to make spa reservations a week in advance. The spa phone always went to voice mail and they never returned my calls.

I tried to make dinner reservations at the steak house for either Wednesdsay night or Thursday night and I was told that the restaurant was closed both of those nights. It wasn't.

The power went out one night around dinner time and the restaurant closed down. Even though they could still prepare food (salads, sandwhiches, anything cooked on a gas stove) they said they couldn't process the orders because the computers were down. First: why don't they have backup generators for 250 people paying an average of $1,000/night? Second: why can't they just write down the orders on a piece of paper, and the room number of the guest?

There were no towels out by the hot tub. It took them 20 minutes to bring them after I asked.

There is annoying, awful music piped into the outdoor public areas all the time.

The spa is closed two days a week.

There is no longer a mini-bar in the room, just a QR code. Self-service is not customer service. The QR code only has big party items, like a charcuterie plate or a huge bowl of chocolate-covered strawberries. It does not have any of the typical minibar fare, such as a can of mixed nuts. The onsite convenience store doesn't have those either.

The two floor lamps in the room didn't work. The telephone didn't work.

The HVAC is on all the time, even if you raise the set point to 80 degrees, it continues to blow freezing air into the room. The only way to fix it is to turn it off completely.

There was a disgusting stain on the desk chair.

For the rates this hotel charges it is pure thievery. $1600 a night once you add in fees for their cheapest room category. The room you get for that price is small, crowded, and extremely dated looking. There is no mini bar just an empty fridge.

Housekeeping is horrific. There is an old Band-Aid from some other Guest that has been in the shower drain since I checked in and it seems like it will probably be there for the entire duration of my stay. Some days they don’t come. Some days when they come they don’t replace things like dirty coffee cups. Twice now they have taken away the bathrobe and not replaced it. That’s an uncomfortable fact to discover when someone is knocking at your door. These might seem like small details but for these prices, it’s absolutely unacceptable.

You can hear everything that happens in the hallway from inside the room. At this particular hotel, there seemed to be a lot of small children, running up and down the hallway and screaming. Utter lack of soundproofing is part of the very dated feel.

Probably worst of all, is that when you point out an issue or ask them to fix something no one apologizes. They’re just like OK and are borderline rude. literally everyone that I’m traveling with has had some similar issues.

Avoid this hotel. No character, no charm and enormous rip off for the price. The grounds are lovely, but this is Palm Springs. You could find more character and lovely grounds at a better price with management that actually cares about its guests.

Our stay at the Ritz-Carlton Rancho Mirage as a lifetime Platinum Elite was fantastic. December 12th to 14th. Valet grabbed our luggage the second we pulled up. Madison at the desk was incredibly friendly and accommodating, acknowledged my status and upgraded us to a fireside room without missing a beat. The bellhop on arrival was super friendly, knowledgeable, wheeled everything up, unloaded it, walked us through where the spa, gym and club lounge were. Room service had one tiny glitch, Jason at front desk apologized, credited us back, no questions asked. The club lounge staff though? Above and beyond. Always smiling, kept it pristine, everything stocked, made us feel like regulars, we met some really cool people in there, talked travel all night. Food selection good, just shy of Ritz quality but hey, they made up for it tenfold in warmth. State Fare Bar & Kitchen was lovely, great selection and tasty food. Trails wrapped around the hill, valley views at dusk, stars everywhere, quiet, tranquil, pure peace. Our dogs got fluffy beds, towels, dog treats, the works. Checkout? Just as smooth. Jim the bellhop came up quick, got our bags, loaded 'em into the car, valet had it running, safe and ready every single time, even when we went out shopping and for dinner at local restaurants. Karen in the California Style Boutique? Warm as a hug. I spotted these vibrant paintings, classic Palm Springs haunts in full color, and since I grew up here we shared stories about what those streets used to feel like. Classic Ritz charm. Zero cracks. Heading back soon.

We arrived at the Ritz-Carlton Rancho Mirage, a magical oasis in the heart of the desert an exquisite retreat boasting captivating architecture and indulgent luxury. The rooms were impeccable, offering unparalleled comfort and elegance. Service excelled at every touchpoint, from seamless valet parking to refined dining experiences. Victor Lozano was exceptional, ensuring our stay was nothing short of extraordinary. Thank you for this unforgettable memories!

Miriam Lebrun

I stayed here with my husband for a fantastic 4 nights in early December 2025 while he attended the nearby BMW driving experience.

Our room was comfortable and well appointed - one night I slept for nearly 11 hours! I don't think I've done that in years, if ever. The room doors do close loudly and I thought this would have been an issue during our stay, though it never was.

I initially thought of booking a room with a fire pit, but in the end I'm glad I didn't as those rooms are all open to a main open area and didn't feel as private and cozy as I would have wanted.

We love Palm Springs and have previously enjoyed staying near to downtown in a boutique hotel, but we wanted to try something different on this trip. While the Ritz Carlton was a great hotel for us on this stay, it is a bit far away from everything. There's also a $50 per day parking fee, which seemed excessive given the location.

This is the second time my son and I stayed with you all and it was incredible. Every employee we encountered was wonderful. The service at this property is an A+. From the Front Desk, to Housekeeping, Concierge, and the restaurants as well. The location is beautiful, and we took advantage of the local trails that were right there. This is truly a gem of a property.

After many stays, our latest can actually get better. The main attraction are the beautiful holiday decorations around the resort, absolutely beautiful. Best time of year to visit.
But the pleasant surprise was the massage therapist, after many visits to the spa, the therapist named Sung was a true gem. Incredibly gifted and professional, possibly the best massage therapist I’ve encountered. A wonderful, relaxing day, thank you Sung.
Overall, an incredible stay… again

Everything is completely excellent! Location, view, service, staff, food etc.
Pro tip - book a table in Edge steakhouse as soon as you can prior to your check in. It's a great place and if you hope to walk in - no chance for it.

Hotel was very dirty

I always say that the true mark of a great experience, is how problems are resolved. This is our second stay at the Ritz Carlton in Rancho Mirage, and the setting and staff are unsurpassed. We had a slight plumbing issue in our room, but it was handled with efficiency, and outstanding service. Shout out in particular to Yuri, the front desk manager, who was incredibly helpful to us.
The concierge team was wonderful, and generous with our three and six-year-old granddaughters.
We had dinner Saturday night at The Edge, and the fillets were absolute perfection. Andrea, our server couldn’t have been more professional and helpful.
Can’t wait to return.

This is our second visit to the Ritz Carlton, Rancho Maroge, and the service and property was just as amazing as the first time! We were celebrating our 23rd wedding anniversary and treated ourselves to one night at the property including club lounge access, which we also did last time. I have to mention Lao and her team at the Lounge. Not only was the food varied and delicious (we are food lovers) the service is unparalleled. So friendly, so welcoming and personalized, they made us feel like friends, truly. On the day that we left, they presented us with a anniversary present, as well as a handmade card, celebrating with us! Just above and beyond. We will be back again and we hope to see Lau and her team there. Our accommodations were also just outstanding. A huge room on the immaculate overall property. It truly is a luxury experience that is worth every penny. Thank you to all!

I'm a Marriott Ambassador and do not typically write a review. My wife and I are staying at another Marriott resort in Palm Desert area and wanted to go to a nice spa for massages. We heard the Ritz Carlton was very nice and we both had later afternoon 80 minute massages. We came a couple hours early and enjoyed the hot tubs, steam room and sauna. We get a lot of massages and my wife said this is the best massage she's ever had and mine was one of the best I've had. We also decided to book dinner at the Edge restaurant after our massages and it was an incredible steak dinner and all the staff were amazing and great food and service! We will be back!

This hotel is truly nice. The staff is incredibly friendly and the rooms are clean, and very nice. The food here has been great so far, not to mention the drinks from the bar are great as well.

Everything. Super clean. Easy to get to. Super friendly courteous helpful staff.

Classic Ritz Carlton property in a location that is close to many attractions, but tucked up in the hills for maximum atmosphere. The staff were some of the kindest, most helpful people that we have encountered in our travels. The hotel was quiet and our bedding luxurious. We had a balcony that overlooked the adult pool. Although there was an adult pool, we chose the "main" pool for our sunbathing as the vibe was just more fun and lively. Both restaurants on the property were excellent.