Hilton Boston Dedham

I ended up unexpectedly stuck in Boston after my flight was cancelled Friday evening, and with every flight on every airline sold out on Saturday, I had no choice but to find a hotel and stay for the weekend. That could have easily turned into a frustrating experience, but the team at the Hilton Boston/Dedham made the situation so much better, especially Brandon, the Front Desk Manager.

The hotel itself is nice, but what really stood out was the exceptional customer service. Brandon was incredibly friendly, accommodating, and genuinely wonderful to work with. He went out of his way to make what was already a stressful travel situation feel much easier. His attitude and willingness to help are exactly what great hospitality should look like.

I also want to recognize the guys working at the bar. Unfortunately, I didn't catch their names, but they were fantastic as well. They were friendly, welcoming, and extremely helpful throughout my stay. One of them even mentioned that it was only his second day at this hotel, and you would never have known it. He fit right in and provided excellent service.

Unexpectedly having to spend an entire weekend in Boston because of cancelled flights wasn't exactly how I planned my trip, but the hospitality I received at the Hilton Boston/Dedham made a difficult situation considerably more enjoyable.

A huge thank you to Brandon and the entire team for taking such good care of me. I would absolutely recommend this hotel to anyone staying in the Boston/Dedham area. Great hotel, but more importantly, great people who genuinely care about their guests.

Ladies at front desk were friendly and helpful. Facilities and rooms were a bit old and run down. Close to rail stop but a bit out of the way from businesses by foot. Microwave available
In lobby. Cleanliness could be improved, toilet
paper had dust on them.

It had a great location, easy walking distance from the train.And although it's expensive, there is a restaurant located inside of the hotel.

There was availablity

My parents stayed at your hotel and their experience with Brandon was amazing. He was very friendly, polite and patient with helping. They thought he was a wonderful young man and I would like to thank him!

Very convenient

Oh my. The most disgusting hotel I’ve ever stayed at. There are more than a handful of reasons for this but the main one is MICE! In my 3 day trip we saw mice twice, once near the hotel kitchen and another on the fourth floor as it squeezed under someone’s door.

Came here because of a regional meeting and I would never stay here again. I'd stay far away from this place as I travel every week multiple days and it takes too long to check in and they don't even recognize you as a diamond member. I've never seen a crappy hotel like this before.
Hilton wake up before everyone moves to Marriott which I'm in the process of doing. You're not getting the scores correctly and you are getting bad customer scores you're sure and hell has not done anything with it.
It doesn't seem that they're even going to try to change it as it doesn't even seem it wants to come into 2026 at all.
Another hotel that cheaps out on a closed tool for a whole year? How is that allowed to be happening?
The rug in the hallways was put in by amateurs and I almost tripped because they're buckled in the middle of the hallway like they weren't stretched to the walls.
First of all air conditioning doesn't work like everyone keeps on saying on here and they have no fix for it. It's 80° in this room thank God it's not 100° outside. They say they can't move me to a new room because it's sold out and I think that's a lie. As you read from the other people recently it's an old hotel with a Sieve of a roof it rains hard. It doesn't even seem like management even cares and I don't know how Hilton hasn't taken this property away from this franchisee.

Hotel próximo a uma estação de trem que leva para o centro de Boston. Hotel também fica proxima de uma a´rea comercial, com lojas e restaurantes e um Whole Foods. Quarto com boa estrutura e muito limpo. A atendente informou que havia microondas em cada uma dos andares mas não encontrei. Fui para correr a maratona e eles montaram kits de cafe da manhã para os corredores no dia da prova. Os atendentes do bar/cozinha muito atenciosos. Precisei abrir uma garrafa de vinho e eles auxiliaram. No terreo há uma área que pode ser usado o microondas da cozinha e pegar talheres. Há algumas mesas para comer também nessa área (fora da área do restaurante /cafe).

Nothing.

I like retro building and brutalist architecture and the view from the room

I want to start off on a positive note. The service at this hotel was impeccable but that is the only redeeming quality of this property.

I chose this location because I had a meeting taking place at the hotel the day after I arrived.

The first two rooms didn’t have air conditioning. The third room I received had air conditioning but was full of hair…in the shower (six hairs! Yes, I counted them!) and a gigantic hair ball in the carpet between the bathroom and bedroom.

The hotel is dirty and old. It was so gross.

If you’re a Hilton person who usually stays at a Hilton, this property does NOT live up to their standards.

Do not waste your money on this property. It has much less to be desired.

Location was good.