Holiday Inn Express & Suites - Painesville - Concord by IHG

Hotels
•
Holiday Inn Express
9 (380 reviews)
11200 Gold Court , Painesville , us
+1 440-898-0900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
Heated pool
Indoor pool
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Great location
Good breakfast options
Cons:
No hot water for showers
Some guests disappointed by breakfast selections
Noise issues at night

Categories

Cleanliness
8.46
Most reviews noted the hotel as clean and well-kept, though one guest mentioned expectations for more attentive cleaning.
Service
9.43
Multiple reviews praised the friendly customer service and helpful staff, contributing positively to the experience.
Location
9.47
Guests appreciated the great location near local attractions, enhancing the overall stay.
Room Quality
8.92
Rooms were generally described as comfortable and spacious, meeting guests' expectations.
Amenities
8.95
The hotel offered good amenities, including a fitness center and laundry, though some wished for extended breakfast hours.
Value for Money
8.91
Some guests found the price high for the offerings, influencing their perception of value.
Food and Beverage
8.46
Reviews mentioned good breakfast options, but some guests preferred different choices, impacting the overall rating.
Overall Experience
9.43
Overall, guests expressed satisfaction with their stay, highlighting great experiences and quality service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:50

Property Description

Modern Comforts and Convenient Location

Luxurious Amenities
Holiday Inn Express & Suites - Painesville - Concord provides 3-star accommodation with an indoor pool and fitness center. Guests can relax and unwind in style after a day of exploring nearby attractions.

Complimentary Services
Enjoy free WiFi throughout the property, ensuring you stay connected during your visit. Benefit from the hotel's prime location, with Cleveland's top destinations like the Rock and Roll Hall of Fame just a short drive away.

Easy Access to Entertainment
Located within proximity to Progressive Field and Rocket Mortgage FieldHouse, this IHG Hotel offers the perfect blend of comfort and convenience for your stay in Painesville. Book now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 380 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
J
Jennifer • extended_group • us
10
Comfortable area and amazing staff.
Pros:

Clean and nice

Cons:

Loved everything about my stay

2026-08-21 • via Nuitee
G
Gail • couple • us
9
2026-08-11 • via Nuitee
M
MARK • solo_traveller • us
9
Pros:

breakfast was great good location very clean

Cons:

price was more than i expected

2026-08-11 • via Nuitee
A
Ali • couple • tr
7
2026-07-19 • via Nuitee
J
Jeff • couple • us
10
Great experience
Pros:

Clean and updated! Nice

Cons:

All good

2026-07-15 • via Nuitee
C
Christine • couple • us
10
Was happy with the hotel -
Pros:

It was super clean -

Cons:

Every time I go to a HIE I’m pleasantly surprised by how well they maintain their properties- bedding
Pillows are always clean and fluffy - towels are nice and rooms are immaculate- pricing is reasonable and breakfasts are above average -

2026-07-05 • via Nuitee
C
Crystal • solo_traveller • us
6
2026-06-24 • via Nuitee
E
Elizabeth • family_with_children • us
8
2026-06-24 • via Nuitee
E
Ellen • couple • us
8
This is a tidy, conveniently located hotel with comfortable beds.
Pros:

The property was conveniently located and there were multiple restaurants within walking distance.

Cons:

No specific dislikes.

2026-06-15 • via Nuitee
D
Dwayne • solo_traveller • us
10
Pros:

Facility was clean, inside and out.
Staff was polite and professional.
Breakfast was excellent!!

Cons:

Just a recommendation, maby pair with some local pizza places or restraunts to offer a selection of local choices and a list in the room of these restraunts.

2026-05-30 • via Nuitee
A
alex • family_with_children • us
10
2026-05-30 • via Nuitee
G
Greg • couple • us
10
It was excellent, room was wonderful
Pros:

we didn't eat breakfast.

Cons:

we went out for breakfast

2026-05-19 • via Nuitee
A
Annabelle • family_with_children • us
8
Pros:

Comfortable bed. Clean.

Cons:

Not so much "didn't like" as "didn't use". Pretty much just slept and showered.

2026-05-19 • via Nuitee
M
Mitchell • solo_traveller • us
10
2026-04-29 • via Nuitee
J
John • couple • us
10
Pros:

HI Express has become my hotel of choice

2026-04-28 • via Nuitee
G
gipson • solo_traveller • us
10
Pros:

Super clean

Cons:

Nothing

2026-04-09 • via Nuitee
S
Sandra • family_with_children • us
6
Meh. Not impressed , wouldn’t stay again.
Cons:

The room smelled horrible and I had to go out and buy air fresheners and febreze. Pull out sofa bed was broken and not able to be used which caused 3 of us to have to sleep in one bed. Lamp wouldn’t turn on. I Saw it was unplugged so I plugged in and it still didn’t work.

2026-03-31 • via Nuitee
A
Amy • family_with_children • us
10
2026-03-30 • via Nuitee
A
Alycia • family_with_children • us
7
Good value for the quality
Pros:

The continental breakfast was delicious!

Cons:

We purchased a 5 person room (and made sure we put that 5 people were coming) but was only provided with 2 sets of bath towels and washcloths. There were no towels at the pool and the pool was cold.

2026-03-23 • via Nuitee
H
Helmick • family_with_children • us
1
2026-03-07 • via Nuitee