Eurostars Madrid Gran Vía

Hotels
•
Eurostars Hotels
8.7 (3898 reviews)
Leganitos, 13 , Madrid , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Issues with cleanliness
Breakfast quality inconsistency

Categories

Cleanliness
8.34
Mixed sentiments observed regarding cleanliness; some guests mentioned issues with linens.
Service
9.31
Staff is extremely polite and willing to help, with positive interactions reported.
Location
9.35
Excellent location in city center with easy access to attractions.
Room Quality
8.8
Rooms generally comfortable and spacious, though some guests mentioned size and layout drawbacks.
Amenities
8.33
Some amenities like the minibar were mentioned as broken; otherwise satisfactory.
Value for Money
8.79
Good value for the price, but some guests felt it was on the high side.
Food and Beverage
7.84
Breakfast quality not meeting expectations for a 4-star hotel.
Overall Experience
8.81
Overall positive experiences, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:00

Property Description

Luxurious Accommodation

Eurostars Madrid Gran Via offers modern and spacious rooms with a small seating area, air conditioning, and some with terraces. Enjoy the comfort and convenience during your stay.

Convenient Location

Located just 50 metres from Madrid's bustling Gran Via, surrounded by shops and restaurants, the hotel provides easy access to the city's attractions. Explore the vibrant neighborhood and immerse yourself in the local culture.

Exceptional Services

With free Wi-Fi, a tour desk, and ticket services, Eurostars Madrid Gran Via ensures a seamless experience for guests. Let us help you plan your excursions to nearby cities and make the most of your visit.

Experience the best of Madrid at Eurostars Madrid Gran Via. Book your stay now and create unforgettable memories.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORY

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 23 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 0 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 3898 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 7.84
Overall Experience: 8.81
P
Pedro Jose • couple • es
10
2026-04-18 • via Nuitee
Y
Yuliia • couple • ua
10
2026-04-17 • via Nuitee
Y
Yusuf • solo_traveller • bh
8
2026-04-17 • via Nuitee
C
Coronel • solo_traveller • ec
10
Pros:

Está muy bien mantenidas las instalaciones y la ubicación fantástica.

2026-04-16 • via Nuitee
F
Flóra • couple • hu
10
2026-04-15 • via Nuitee
C
Celso • couple • pe
8
Moderno Hotel en el Barrio Chino y cerca a la GranVia
Pros:

La ubicación no es la mejor, porque esta en el Barrio Chino (muchos comercios pequeños, algo de desorden y algo de suciedad) pero el hotel, los cuartos y el personal fueron muy recomendables. Si te gusta comer comida oriental y hacer compras orientales, es tu opción, Ademas esta cerca a la GranVia.

Cons:

La zona

2026-04-14 • via Nuitee
E
Emin • solo_traveller • us
10
2026-04-12 • via Nuitee
A
Amine • family_with_children • fr
8
2026-04-12 • via Nuitee
S
Savita • couple • us
9
Close to everything and cleanness
Pros:

This property very clean and close to everything; restaurants, main square etc and very modern. We had a/c problem and they were on it right away .

Cons:

Nothing

2026-04-11 • via Nuitee
S
sara • couple • il
10
2026-04-11 • via Nuitee
K
Kunthea • couple • us
9
Pros:

Great size room. Perfect location and good value.

Cons:

House keeping to make up the room was very late. There was an awkward steps in the hallway to our room which made moving heavy luggage difficult.

2026-04-10 • via Nuitee
K
Kunthea • couple • us
9
2026-04-10 • via Nuitee
J
Jana • family_with_children • cz
7
2026-04-10 • via Nuitee
A
Arantxa • family_with_children • es
9
2026-04-09 • via Nuitee
B
Bernice • couple • mt
10
2026-04-09 • via Nuitee
L
Lidija • family_with_children • rs
7
Ok
Pros:

Location

Cons:

Family room second bed.
So uncomfortable, very bad for 4* hotel.

2026-04-09 • via Nuitee
C
Canaj • family_with_children • al
10
2026-04-09 • via Nuitee
J
Jakes • couple • es
9
2026-04-08 • via Nuitee
R
Ricardo • couple • us
3
Location was nice, but very misleading information regarding AC. Would not recommend for tourists who are customed to AC
Pros:

The location was good

Cons:

Very misleading information regarding AC. Staff mentioned since it’s cool outside the AC inside would be shut off and not working which was our case. They said to open the balcony door which we did and offered little to no help. Did not sleep well all nights. Should not advertise AC if it will not be working during your stay.

2026-04-08 • via Nuitee
N
natalya • family_with_children • es
10
2026-04-08 • via Nuitee