Nightelier Mermaid Waters

Hotels
8.5 (5225 reviews)
Cnr Markeri street & Sunshine Boulevard , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean
Great location
Friendly staff
Comfortable rooms
Cons:
Soft mattress
Inconsistent service at night
Breakfast options limited

Categories

Cleanliness
9.08
The hotel is very clean with exceptional upkeep.
Service
9.05
Customer service was amazing, with staff being friendly and helpful.
Location
9.09
Great location in Mermaid Waters, close to beach and shopping.
Room Quality
8.04
Big room, comfortable bed, but some mentioned a soft mattress.
Amenities
8.07
Good amenities, including a pool area and restaurant, although some aspects could improve.
Value for Money
8.03
Very good value considering the amenities and location.
Food and Beverage
8.08
Generally good food quality, though some meals did not meet expectations.
Overall Experience
8.55
An overall enjoyable experience with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:50

Property Description

Luxurious Refurbished Rooms with Scenic Views
Experience elegance and grandeur at Mermaid Waters Hotel by Nightcap Plus. The refurbished rooms offer high-quality accommodation with views of the sparkling pool or lush tropical garden, providing a serene escape.

Versatile Event Spaces for Every Occasion
Host successful business meetings or social gatherings in our multi-functional rooms that can accommodate over 200 guests. Whether it's a corporate event or a celebration, our versatile spaces are equipped to meet all your event needs.

Delicious Dining and Relaxing Atmosphere
Indulge in international cuisine at the Mermaid Waters restaurant or unwind with a cocktail in our impressive surroundings. Start your day with a delicious breakfast available every day of the week. Book your stay now to experience luxury and convenience at Mermaid Waters Hotel.

Important information:

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 5225 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.55
A
Arahi • solo_traveller • nz
10
Pros:

Welcoming staff, breakfast included and was yummy

Cons:

Nothing

2026-05-16 • via Nuitee
T
Tracey • solo_traveller • au
7
Pros:

Complimentary drinks and meal discount

Cons:

Shower not good, no water pressure

2026-05-16 • via Nuitee
T
Tia • family_with_children • au
6
It was ok stay
Pros:

Goo breakfast

Cons:

Dirty bathrooms and uncomfortable beds

2026-05-16 • via Nuitee
P
Patricia • extended_group • au
8
2026-05-14 • via Nuitee
T
Trevor • couple • au
9
Good value and comfortable
Pros:

Good location, swimming pool and bistro

Cons:

Some areas seemed to be in need of refreshing

2026-05-14 • via Nuitee
J
John • family_with_children • au
7
2026-05-14 • via Nuitee
N
Ngaire • solo_traveller • au
10
Pros:

Great spot with excellent facilities

2026-05-12 • via Nuitee
S
Sally • solo_traveller • au
8
Pros:

Very clean, well maintained.

2026-05-11 • via Nuitee
B
Bullman • couple • au
8
2026-05-11 • via Nuitee
J
Jen • solo_traveller • au
8
Great place to stay!
Pros:

Very comfy bed. Great size room. Although limited in choice, the buffet breakfast was good. Staff in the restaurant and bar were great. Ample parking, great for larger height vehicles as there is no height restriction.

Cons:

Kettle was covered in a thick layer of dust.
Back of the bathroom door needed a good clean.
No microwave

2026-05-11 • via Nuitee
E
Eva • couple • au
8
Good value hotel for a one night stay
Pros:

Parking. Room was quite large, comfortable bed. Good breakfast included

Cons:

The door didn’t lock on exit but the receptionist was onto it very quickly. The gym was too small

2026-05-11 • via Nuitee
G
Glenn • family_with_children • au
8
Great location, comfy beds in spacious room at a great rate.
Pros:

Room was spacious and comfy. Serviced daily.
Staff in restaurant were lovely.
Good car parking accessibility. Location was quite convenient.

Cons:

Reception staff were a little preoccupied and not overly forthcoming with assistance until pushed.
The dishes in restaurant often not clean.

2026-05-11 • via Nuitee
A
Andrea C • couple • au
7
Pros:

Location was excellent. Breakfast was really good. Complimentary drinks were a nice touch and very enjoyable. 🤩

2026-05-11 • via Nuitee
K
katrina • solo_traveller • au
10
2026-05-10 • via Nuitee
T
Trevor • couple • au
9
2026-05-10 • via Nuitee
K
Karen • solo_traveller • au
10
Amazing accommodation
Pros:

It was a beautiful hotel, great room size, friendly staff, great pool area

Cons:

We honestly can't fault anything about our stay!

2026-05-10 • via Nuitee
C
Carolina • family_with_children • au
10
Great value for money. Room was spacious and clean and beds were very comfortable. We were so glad with the vouchers we
Pros:

Everything

Cons:

Nothing

2026-05-10 • via Nuitee
T
Trevor • couple • au
9
2026-05-10 • via Nuitee
J
Jody • couple • au
10
Friendly and convenient hotel
Pros:

Convenient and easy access hotel

Cons:

More tea selection in rooms

2026-05-09 • via Nuitee
J
Jamillie • solo_traveller • au
10
2026-05-08 • via Nuitee