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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Tour desk
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Billiards
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Kid meals
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Kids' outdoor play equipment
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ATM/cash machine on site
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Refurbished Rooms with Scenic Views
Experience elegance and grandeur at Mermaid Waters Hotel by Nightcap Plus. The refurbished rooms offer high-quality accommodation with views of the sparkling pool or lush tropical garden, providing a serene escape.
Versatile Event Spaces for Every Occasion
Host successful business meetings or social gatherings in our multi-functional rooms that can accommodate over 200 guests. Whether it's a corporate event or a celebration, our versatile spaces are equipped to meet all your event needs.
Delicious Dining and Relaxing Atmosphere
Indulge in international cuisine at the Mermaid Waters restaurant or unwind with a cocktail in our impressive surroundings. Start your day with a delicious breakfast available every day of the week. Book your stay now to experience luxury and convenience at Mermaid Waters Hotel.
Please note that guests must be over 18 years of age or accompanied by an adult.
You must show a valid photo ID upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The process of check in and check out was smooth.
There was a diverse and delicious selection at both the breakfast buffet and the restaurant. There were also brochures for various activities. There was a large shopping centre 5 minute drive.
The room we stayed in was spacious, clean, and comfortable. We also appreciated a designated car park that was in close proximity to the rooms.
All staff we encountered were professional, warm, welcoming, and hard working. They will not hesitate to help you.
This was not a particular dislike but we noticed there weren't any tissues offered in the room.
Ideal location with easy parking
Great location. I needed a great sleep before a comp the following day and was hesitant to book the room as it’s attached to tavern the room though was pretty sound proof and I had a great sleep. Will definitely be booking again when I need to stay on Coast.
Room was clean and tidy. Good location with pub attached. Great meals.
In room 322. USB charging points on left side of bed did not work and lamp on desk did not work. Fridge was not on upon our arrival and water and milk warm. Discovered it had been turned off at the wall.
Great location, friendly staff, comfy beds and room service!
Buffet breakfast is a bit average but a nice inclusion. Pool isn't heated.
Room clean and comfortable
Nothing
The location was good, closed to a few shops if you need to leave the hotel for quick bites or small groceries.
Didn’t like the noises that came through our room while we stayed there. I guess the room was not soundproof. It was very loud that kept me awake a couple of times.
Breakfast buffet
Noise from hallway
Big clean room with sitting area, good free breakfast, complimentary drinks...
Nothing really
Great location, friendly staff. Room spacious and comfortable.
Lack of security between the bar area and hotel.
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