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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Tour desk
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Billiards
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Kid meals
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Kids' outdoor play equipment
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ATM/cash machine on site
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Refurbished Rooms with Scenic Views
Experience elegance and grandeur at Mermaid Waters Hotel by Nightcap Plus. The refurbished rooms offer high-quality accommodation with views of the sparkling pool or lush tropical garden, providing a serene escape.
Versatile Event Spaces for Every Occasion
Host successful business meetings or social gatherings in our multi-functional rooms that can accommodate over 200 guests. Whether it's a corporate event or a celebration, our versatile spaces are equipped to meet all your event needs.
Delicious Dining and Relaxing Atmosphere
Indulge in international cuisine at the Mermaid Waters restaurant or unwind with a cocktail in our impressive surroundings. Start your day with a delicious breakfast available every day of the week. Book your stay now to experience luxury and convenience at Mermaid Waters Hotel.
Please note that guests must be over 18 years of age or accompanied by an adult.
You must show a valid photo ID upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are not allowed.
Location
Guest Reviews
Location was good. The breakfast was okay
The breakfast . The eggs were cold
Lovely big room comfy
Convenient location. Clean and well serviced. Amazing breakfast with room.
No microwave to warm heat pack.
Everything from the service to the conditions and comforts of the room and the food included. Just wonderful!
Nothing that I didn't like.
Quiet place, good breakfast, food was good. We received free drinks coupons as well. Restaurant staff were nice and friendly.
Quite pricey but I suppose it is due to Gold Coast marathon weekend. Reception staff on check-in - one was friendly and very helpful another was quite rude and racist towards Asian people only. So our first impression was not good. There is no gym/fitness center.
Sadly we only had a brief stay but the service and facilities were great!
Great staff
Breakfast was wonderful, the sports bar excellent, all the staff from cleaners,front desk,bar staff where polite and friendly, 10 out of 10. Thanks
Great staff
Suited our needs for 1 X night.
Nothing really.
The room was fairly spacious, with plenty of room for our belongings. The bed was very comfortable.
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