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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Kid meals
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Kids' outdoor play equipment
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Billiards or pool table
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Swimming nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Refurbished Rooms with Scenic Views
Experience elegance and grandeur at Mermaid Waters Hotel by Nightcap Plus. The refurbished rooms offer high-quality accommodation with views of the sparkling pool or lush tropical garden, providing a serene escape.
Versatile Event Spaces for Every Occasion
Host successful business meetings or social gatherings in our multi-functional rooms that can accommodate over 200 guests. Whether it's a corporate event or a celebration, our versatile spaces are equipped to meet all your event needs.
Delicious Dining and Relaxing Atmosphere
Indulge in international cuisine at the Mermaid Waters restaurant or unwind with a cocktail in our impressive surroundings. Start your day with a delicious breakfast available every day of the week. Book your stay now to experience luxury and convenience at Mermaid Waters Hotel.
Please note that guests must be over 18 years of age or accompanied by an adult.
You must show a valid photo ID upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are not allowed.
Location
Guest Reviews
The room, bed & facilities were ideal for our stay.
It was convenient had all the facilities in the one place the staff were lovely.
The only thing I didn't live was a mouldy smell and there were no complementary biscuits to have with a cup of tea in the room .
Location was great
Enjoyed the breakfast
Location, easy friendly check in
N/a
Reception staff very friendly and helpful.
Excellent rooms.
Very clean throughout.
Great to have locked carpark.
Very good breakfast offerings.
Bar could have more choices for wine.
Good Location. Friendly helpful staff.
Overwhelming smell of mould in the foyer. Mould on the ceiling and leaking window sill after rain in my room. Bathroom tap not working in my second room.
Excellent location, rooms were large and very clean. Excellent amenities. Staff are so welcoming and friendly. Welcome drinks and breakfast included. Very affordable. There is nothing I could fault. I will be rebooking whenever I’m on the Gold Coast.
Fresh and comfortable
Quite dirty a lot missed in the clean.
Only one toilet roll left
Loved everything, cause it had everything
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