Nightelier Mermaid Waters

Hotels
8.5 (4966 reviews)
Cnr Markeri street & Sunshine Boulevard , Gold Coast , au

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean
Great location
Friendly staff
Comfortable rooms
Cons:
Soft mattress
Inconsistent service at night
Breakfast options limited

Categories

Cleanliness
9.08
The hotel is very clean with exceptional upkeep.
Service
9.05
Customer service was amazing, with staff being friendly and helpful.
Location
9.09
Great location in Mermaid Waters, close to beach and shopping.
Room Quality
8.04
Big room, comfortable bed, but some mentioned a soft mattress.
Amenities
8.07
Good amenities, including a pool area and restaurant, although some aspects could improve.
Value for Money
8.03
Very good value considering the amenities and location.
Food and Beverage
8.08
Generally good food quality, though some meals did not meet expectations.
Overall Experience
8.55
An overall enjoyable experience with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:50

Property Description

Luxurious Refurbished Rooms with Scenic Views
Experience elegance and grandeur at Mermaid Waters Hotel by Nightcap Plus. The refurbished rooms offer high-quality accommodation with views of the sparkling pool or lush tropical garden, providing a serene escape.

Versatile Event Spaces for Every Occasion
Host successful business meetings or social gatherings in our multi-functional rooms that can accommodate over 200 guests. Whether it's a corporate event or a celebration, our versatile spaces are equipped to meet all your event needs.

Delicious Dining and Relaxing Atmosphere
Indulge in international cuisine at the Mermaid Waters restaurant or unwind with a cocktail in our impressive surroundings. Start your day with a delicious breakfast available every day of the week. Book your stay now to experience luxury and convenience at Mermaid Waters Hotel.

Important information:

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 4966 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.55
H
Helan • family_with_children • au
9
Will be back for sure 8/10
Pros:

Great spot very clean lots to do

Cons:

All was great

2026-03-07 • via Nuitee
T
Tayissa • couple • au
8
2026-03-07 • via Nuitee
M
Merchant • couple • au
10
It was a lovely stay that accommodated to our needs.
Pros:

The breakfast was great and exceeded our expectations. The pool was lovely and quiet, and the staff even gave us a late check out when we requested so that we could use the pool longer.

Cons:

Nothing of note.

2026-03-07 • via Nuitee
G
Gráinne • extended_group • au
10
Great value for money
Pros:

The room size. The staff

2026-03-06 • via Nuitee
K
KANON • couple • jp
9
Pros:

朝食美味しくて設備はよかった

Cons:

車がないとちょっと不便

2026-03-05 • via Nuitee
J
Juan • extended_group • es
9
Còmoda , amable, Limpia
Pros:

Limpieza,ubicación, desayuno, Parking ,

2026-03-05 • via Nuitee
S
Samantha • extended_group • au
10
2026-03-04 • via Nuitee
V
Veronica • extended_group • au
10
Great
Pros:

Breakfast was great. We had dinner in the bistro the night before. Nothing was a bother to the staff

Cons:

Nothing

2026-03-04 • via Nuitee
M
Mike • couple • au
9
2026-03-04 • via Nuitee
S
Sabrina • solo_traveller • au
4
2026-03-03 • via Nuitee
A
Abbie • solo_traveller • au
7
2026-03-03 • via Nuitee
D
Debs • couple • au
9
Great place to stay
Pros:

Comfy, spacious rooms with bar fridge and kettle, helpful staff, awesome breakfast, plenty of free parking on site, lovely pool

Cons:

Just while we were there for three nights, the button to call the elevator decided to not register, so that was a little frustrating pressing and pressing the button and the lift would not arrive. We did report this to front desk, but I assume over the weekend they couldn't get a technician out

2026-03-03 • via Nuitee
S
Sanchez • family_with_children • au
9
Pros:

Everything was good, breakfast was so yummy 😋 the give us free drinks too.

Cons:

Room, swimming pool and breakfast 😁

2026-03-02 • via Nuitee
D
Diane • couple • au
9
Perfect choice to stay
Pros:

The rooms are a good size. Plenty of parking. Lift as well as stairs. Restaurant onsite, bottle shop next door.
Full Breakfast included in rate plus welcoming drinks.

Cons:

-

2026-03-02 • via Nuitee
C
Casey and Robert • couple • au
10
2026-03-02 • via Nuitee
D
Debbie • extended_group • au
10
Great facility great staff great meals great everything. Definitely recommend this to anybody that may think about stayi
Pros:

We loved everything about the property 10 out of 10

Cons:

There was nothing that we didn’t really like

2026-03-02 • via Nuitee
M
Michele • couple • it
8
Pros:

Camera e posto per la moto sotto le finestre della camera.

Cons:

Il rumore assordante del ristorante senza alcun senso.

2026-03-02 • via Nuitee
B
Bray • couple • au
10
2026-03-01 • via Nuitee
A
Anna • solo_traveller • au
8
2026-03-01 • via Nuitee
T
Taylor • couple • au
8
2026-03-01 • via Nuitee