Homewood Suites by Hilton Austin NW near The Domain

Hotels
•
Homewood Suites by Hilton
8.5 (303 reviews)
10925 Stonelake Boulevard , Austin , US
+1 512-349-9966

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds and pillows
Suites suitable for families (2BR/2BA)
Breakfast available and generally acceptable
Some friendly/helpful front desk and kitchen staff
Several guests reported spotless, comfortable rooms
Cons:
Rude or unaccommodating front desk; poor handling of complaints
Housekeeping issues: dirty dishes, dusty shelving, unclean flooring
Shortage of basic supplies (toilet paper) and slow/no room service
Broken or poorly maintained fixtures (closet doors, pull-out bed, microwave)
Poor Wi‑Fi/network performance
Reservation cancellation and lack of apology/compensation for issues

Categories

Cleanliness
5.5
Multiple reports of dirty dishes, dusty bathroom shelving and a kitchen entry floor described as never-mopped; contrasted by at least one guest who called the property spotless, leading to an overall below-average cleanliness rating.
Service
6.5
Several guests reported rude, unaccommodating front desk staff, missing toilet paper and a cancelled reservation without explanation; however some staff (front desk clerks & kitchen help) were specifically praised, producing a mixed-but-leaning-negative service score.
Location
10
Repeatedly described as 'great' or 'great location' and highlighted as a clear positive across reviews, especially convenient for exploring and for families.
Room Quality
9.5
Beds and pillows described as comfortable and several guests called rooms 'perfect' or ideal for families (2BR/2BA); some isolated issues (broken closet doors, pull-out bed injury) reduce the score slightly from perfect.
Amenities
9
Breakfast generally acceptable and suites offer kitchen facilities, but complaints about missing dish soap, no sink stop, microwave light out and poor Wi-Fi pull the category down modestly.
Value for Money
8.5
One guest explicitly praised value, while others felt staffing and service did not meet expectations for the price; overall sentiment is close to the target rating.
Food and Beverage
9
Breakfast mentioned as '还可以'/okay and several guests had no issues with food; isolated cleanliness problems with dishes in cupboards lower confidence somewhat.
Overall Experience
10
Reviews range from 'entirely seamless and wonderful' to seriously negative service incidents; however many guests praised location, comfortable rooms and helpful staff, leading to a high aggregated overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Spacious All-Suite Accommodations
Experience comfort and convenience in our all-suite hotel, featuring full kitchens and modern amenities for a relaxing stay.

Convenient Location
Explore Austin's attractions and nearby corporate offices with ease, located near Interstate 35 and popular spots like The Domain, University of Texas, and Austin Zoo.

Complimentary Services
Enjoy a complimentary hot breakfast, evening reception with light meals, and grocery shopping services, along with free high-speed internet access during your stay.

Book your stay at Homewood Suites by Hilton Austin NW near The Domain for a seamless blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.

Please note, that this property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Guest Reviews

8.5
Based on 303 reviews
Cleanliness: 5.5
Service: 6.5
Location: 10
Room Quality: 9.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 10
R
rong • couple • cn
8
值得推荐
Pros:

环境和设施都ok，早餐也还可以，整体性价在线

Cons:

网络有点差

2026-10-21 • via Nuitee
R
Robert • solo_traveller • at
10
2026-10-20 • via Nuitee
L
Luciana • couple • us
8
Over all was cozy and pillows and bed was comfy
Pros:

Great location

Cons:

Cleanliness could've been better the kitchen entry way flooring was black like its never been mopped the shelving in bathroom was very dusty

2026-10-13 • via Nuitee
D
Darren • couple • us
10
2026-10-10 • via Nuitee
T
Thanh • family_with_children • us
7
2026-09-14 • via Nuitee
J
Jose • family_with_children • us
9
2026-09-09 • via Nuitee
G
Guzman • solo_traveller • us
10
2026-08-04 • via Nuitee
W
wendymC6835CZ • Family
4
Do it yoursel
Pros:

Sub par … the two day stay meant I would not get my room cleaned during my stay… because of this when I returned to my room after the first night I didn’t have any toilet paper… when I called down to request toilet paper they said they didn’t have staff to bring it up. For the amount of money they are charging they only have one person on staff at night … When I checked out and was asked about my stay I said this kind of service is not acceptable. Blank stares and smirks … no apologies. Wow service in America is absolutely DIY … what a shame, I definitely did not feel like a valued customer.

2026-07-20 • via Tripadvisor
R
Road58979081988 • Family
2
Don't ask for any extra toilet paper.
Pros:

We had booked two rooms for our stay in Austin. While the rooms were clean and the beds were satisfying after a long day of travel. The customer service ruined the trip. We had booked three nights with the hotel. Two nights at the beginning of our trip and one night back in Austin after visiting family for a celebration of life in Brenham. After our first two nights we were checking out and brought up a complaint about how we requested but never received any new toilet paper to our rooms and had to purchase some for ourselves. The women at the front desk did nothing to address our concerns. Just standing there blankly smiling. While leaving the hotel my father who uses a cane due to his bad hip injured himself because the door shut on him; literally hitting him on our way out. Our frustrations were not met with understanding or accommodation, but instead our reservation for our last night at the hotel was canceled without warning! Causing us to leave the hotel bewildered and hurt. We found another hotel to stay at luckily but we will never return to Homewood suites by Hilton in Austin ever again and will tell our friends and family to keep their distance so they might avoid this unpleasant experience.

2026-07-20 • via Tripadvisor
J
jumbostu77 • solo_traveller • us
1
Rude staff and unapologetic
Pros:

Nothing, except the location.

Cons:

The front desk staff were rude and unaccommodating! The room was furnished with a single roll of toilet paper and I had to walk down to the front desk at 3 AM to receive another roll without an apology from their staff. When checking out the next day I reminded them how upset I was at their lack of apology or concern and instead, they smirked back, after paying the bill in full without offering a discount for the terrible inconvenience. I showed my frustration when I left the property, not by yelling or threatening them at all, but instead, I pushed the door with great force on the way out of their front door.

2026-07-20 • via Nuitee
S
Soder • couple • us
4
Wouldn't reccomend !!
Pros:

Location was nice.

Cons:

Filthy dishes in the cupboard, broken closet doors, pull out bed cut me. Microwave light was burnt out, no sink stop in the kitchen, no dish soap for the kitchen. Not well kept .

2026-07-20 • via Nuitee
C
Candra • couple • us
8
2026-07-19 • via Nuitee
S
sherry • family_with_children • us
8
Pros:

Location is great. 2 bedroom, 2 bath is great for families.

2026-07-14 • via Nuitee
T
TUAN • solo_traveller • us
10
The room was perfect.
Pros:

Exceeded all expectations with its friendly staff, seamless check-in process, and cozy atmosphere that made us feel right at home. We had a wonderfully relaxing stay. The location is ideal for exploring, and the entire property was spotless.

Cons:

There was genuinely nothing to complain about; our stay was entirely seamless and wonderful. It is rare to find a place where absolutely everything goes right, but this hotel exceeded our expectations in every single way.

2026-07-06 • via Nuitee
M
Misty • family_with_children • us
6
2026-06-25 • via Nuitee
J
Johnson • family_with_children • us
10
Excellent
Pros:

Front desk clerks & kitchen help were awesome

Cons:

Some of the Housekeeping staff was not so friendly

2026-06-23 • via Nuitee
J
Jesse • family_with_children • us
5
Pros:

Location was great BBQ put was awesome staff was way awesome

Cons:

The only thing that’s was horrible where the beds it was like sleeping on boards

2026-06-21 • via Nuitee
J
Jerrika • couple • us
10
2026-06-17 • via Nuitee
R
Rodolfo • couple • us
10
Great
Pros:

Everything

Cons:

Nothing

2026-06-11 • via Nuitee
D
Daniel • couple • us
10
2026-05-31 • via Nuitee