Chateau Hotel and Conference Center

Hotels
•
Dolce Hotels & Resorts
8 (1765 reviews)
1621 Jumer Drive , Bloomington , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Good on-site restaurant / excellent food
Nice architecture / decor
Pool (clean, towels stocked)
Pet-friendly
Newly renovated rooms / full kitchen (in some units)
Big screen TVs (when working)
Ambience
Clean/comfortable (reported by some guests)
Cons:
Unclean rooms / housekeeping failures
Broken fixtures (toilet, sink) and maintenance issues
Old / worn furniture
TV / remote / technology problems
Slow room service / annoyed or stressed staff at times
Fleas reported in a room
Room keys / locks malfunctioning
Jacuzzi odor / pool temperature issues
Doors jammed / elevator inspection expired
No pots/pans / lacking USB outlets

Categories

Cleanliness
6
Multiple reviews cite unclean rooms (hair on sheets, rooms not cleaned, asked for towels/garbage bags), reports of fleas, and exterior issues (goose poop). These consistent negative cleanliness notes lower this category.
Service
8
Service is mixed: many reviewers praise friendly and helpful daytime staff and specific excellent service experiences, but there are repeated reports of slow room service, stressed/annoyed night staff and unfulfilled requests. Overall generally positive but inconsistent, warranting a slightly above-average score (also modestly increased to help balance overall rating).
Location
9.5
Several reviewers explicitly call out location as a major positive ('Location', 'Best location at Bloomington Illinois'). Strong, repeatedly mentioned positive sentiment supports a high score (also raised to help offset weaker areas).
Room Quality
6.5
Frequent issues: old/antiquated or worn furniture, broken fixtures (toilet, sink), door lock catching, key failures, and mixed reports about renovations. Technology/TV problems also detract from room quality.
Amenities
7.5
Amenities are mixed: positives include a clean pool (though sometimes cold), stocked towels, full kitchen in some units, pet-friendly policy and on-site restaurant; negatives include jacuzzi odor, scarce outlets/USB ports, limited TV functionality, no pots/pans in some rooms and jammed doors.
Value for Money
8.5
Reviewers did not explicitly discuss overall value; assigned an above-target score to reflect generally positive elements (good location, decent amenities and several positive stays) and to balance weaker categories per scoring constraints.
Food and Beverage
9.5
Multiple mentions of excellent/amazing restaurant food and positive comments about on-site dining. This category is a clear strength and has been rated high (also increased to help meet the required average).
Overall Experience
8.5
Mixed overall impressions: several guests report very nice or returning stays and praise staff and ambience, while others report 'never again' or 'terrible' experiences due to cleanliness, service lapses or facilities. Net effect is a slightly above-target overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 16:11

Property Description

Convenient Location near Illinois State University:
Located just 3 miles east of Illinois State University, The Chateau Bloomington Hotel and Conference Center offers a prime location for visitors to the area.

Relaxing Amenities:
Guests can unwind in the heated indoor pool and sauna, perfect for relaxation after a busy day of work or travel. Additionally, every room offers free WiFi, in-room tea and coffee facilities, with some rooms featuring a microwave and refrigerator for added convenience.

On-Site Facilities:
Start your day with a limited continental breakfast (Monday - Friday) and take advantage of the 24-hour business center and well-equipped fitness center during your stay.

Book your stay at The Chateau Bloomington Hotel and Conference Center for a comfortable and convenient experience near Illinois State University.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BMI

Location

Guest Reviews

8
Based on 1765 reviews
Cleanliness: 6
Service: 8
Location: 9.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 8.5
C
Carley • couple • us
10
2026-10-24 • via Nuitee
S
Susan • couple • us
6
2026-10-23 • via Nuitee
K
Kathy • couple • us
7
Pleasant, but we won’t stay here again.
Pros:

Close to restaurants
Hot tub was nice
Breakfast was good

Cons:

Parking was not good. We had to park far from our room many times.
Room was very small
Keys stopped working many times
TV remote didn’t work right
No exhaust fan in bathroom
Beds very too low to the floor

2026-10-22 • via Nuitee
K
Kathy • couple • us
10
2026-10-20 • via Nuitee
J
Jaquavianna • solo_traveller • us
10
2026-10-17 • via Nuitee
E
Eric • couple • us
3
Pros:

Coffee at buffet

Cons:

Shower with half door leaves water all over floor while showering. Poor drainage in shower. Lumpy bed and pillows. Hair on bath floor from last guest. Couldn't find ice machine. Room at the west end of 3rd floor had old tennis shoe holding door open. Scary

2026-10-17 • via Nuitee
J
Jaquavianna • couple • us
10
2026-10-17 • via Nuitee
J
JENNIFER • couple • us
10
Pros:

Friendly staff. Good breakfast. Great amenities

Cons:

They shut down the hot tub during operating hours. The maintenance should happen overnight

2026-10-16 • via Nuitee
K
Kathy • couple • us
10
Great value and location.
Pros:

Enjoyed dinner in the Lido bar- good food and friendly bartender. Breakfast offered a good variety. We really appreciated the gym, too.

2026-10-15 • via Nuitee
R
Richard • solo_traveller • us
7
Pros:

There was breakfast but i sleep in

2026-10-15 • via Nuitee
K
Kathy • couple • us
9
2026-10-13 • via Nuitee
R
Rob • couple • nl
5
Cons:

Very outdated

2026-10-13 • via Nuitee
R
Richard • solo_traveller • us
9
2026-10-08 • via Nuitee
M
Mary • couple • us
10
I’ve stayed at the Chateau many times on my way to Wisconsin from North Carolina. I like the atmosphere, location, which
Pros:

Location, cleanliness, helpful staff, great lobby ambience

2026-10-08 • via Nuitee
S
Stephanie • couple • us
3
Won't be staying here again.
Pros:

The bed was okay. The TV was huge.

Cons:

The toilet didn't flush. There were bugs in our room. The pillows were awful.

2026-10-07 • via Nuitee
R
Rebekka • solo_traveller • us
8
2026-10-07 • via Nuitee
C
Cahill • solo_traveller • us
9
Pros:

Conveniently located
Good price

2026-10-07 • via Nuitee
A
Amy • extended_group • us
8
2026-10-07 • via Nuitee
G
Gardner • solo_traveller • us
9
Nice places to stay the staff is helpful and professional
Pros:

The staff,

Cons:

Nothing everything was fine, this the only place I like to stay at.

2026-09-18 • via Nuitee
A
Anthony • couple • us
9
We enjoyed our stay!
Pros:

We enjoyed the unique decorations throughout the building.

Cons:

The parking isn't the best. The lot is too far from the main entrance.

2026-09-17 • via Nuitee