De-Laila Houseboats

Hotels
•
Independent
2 (1 reviews)
Opposite Park Hotel, Boulevard Road, Gate No 9, Abi Karpora, Dal Lake, Srinagar, Jammu and Kashmir, 190001 , Srinagar , IN
91-9070333421

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Facilities

Wheelchair accessible
Front desk (limited hours)
Smoke-free property
Free self parking
No elevator (single level property)
Well-lit path to entrance

Property Description

Convenient Amenities
Enjoy the convenience of room service and free parking at our hotel. The front desk is available during limited hours for any assistance needed.

Comfortable Accommodations
Relax in one of our 17 guestrooms with flat-screen TVs and cable channels. Each room features a private bathroom with complimentary toiletries and a separate sitting area for your comfort.

Prime Location
Explore nearby attractions such as Dal Lake, Mughal Gardens, and Nishat Bagh within walking distance from our hotel. The airport is also conveniently located just 30.8 km away.

Book your stay at De-Laila Houseboats for a memorable experience in Srinagar.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Social distancing measures are in place

See all policies

Location

Guest Reviews

2
Based on 1 reviews
V
Vinod Kumar
2
Terrible Experience
Pros:

I had booked three double classic non smoking rooms for six family members.
Although the reservation was confirmed by Hotels.Com and e mail to this effect was received by me, on reaching the houseboat, the reserved accommodation was denied to us. The houseboat owner refused to accept that the reservation made by me was for three double classic rooms even after showing the confirmation email from Hotels. Com. He continued to insist that the reservation made by me was for three studio rooms instead. As per him the room description given in the email was wrong and asked me to contact Hotels.Com for solution. He offered to accommodate us in studio rooms which were much inferior to the rooms booked by me. He also insisted that this was not a single booking but three different bookings and therefore he could only offer the rooms( of inferior quality) on three different boats separated by considerable distance.
Contacting the Hotels.com executives for a solution did not achieve anything.More than two hours were spent in this process.
As we were travelling as a family, the offer made by the houseboat owner was not acceptable to us and we had to find another hotel at our expense.
Although Hotels.com promised to refund the reservation charges, it was a terrible experience, not expected in a booking made through Hotels. Com.
Hotels.com should tweak their policies to guard their client's interests and make the hotels accountable.

2023-04-27 • via Nuitee