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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Safety deposit box
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Fax/photocopying
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Ironing service
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Sauna
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Massage services
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Concierge service
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Kid meals
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Heated pool
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Salt-water pool
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Electric bicycle charging station
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience air-conditioned rooms with modern amenities and elegant decor at Sofitel Mexico City Reforma. Each room features a flat-screen TV, a private bathroom, and a comfortable seating area for your relaxation.
Dining and Leisure
Indulge in exquisite dining at the on-site restaurant or unwind with a drink at the hotel bar. Take a refreshing dip in the indoor pool or enjoy personalized service from the concierge. Stay connected with complimentary WiFi throughout the property.
Prime Location
Conveniently located just steps away from the United States Embassy and iconic landmarks such as The Angel of Independence, our hotel offers easy access to the best of Mexico City. Don't miss the chance to explore the city while staying at Sofitel Mexico City Reforma.
Guests under the age of 18 can only check in with a parent or official guardian
Family policy:
Accommodations and breakfast are free for 2 children under 6 years old sharing parents' room at our Balta restaurant, when booking a Breakfast included rate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 12 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children up to and including 17 years old stay for free when using an available extra bed.
Adults stay for US$29.88 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Diego the concierge is the best we have seen. He is an asset to the hotel.
One of the best hotels we have ever stayed at. The service was excellent, the hotel accommodated all of our requests, the rooms were spacious and extremely comfortable, and the pool/bar area are lovely. Don't think twice and book here.
Nothing. Fantastic hotel.
The hotel is conveniently located on the Reforma. Our room had an excellent view of the Angel of Independence where NYE celebrations were held. The celebrations were loud and did run into the early morning. But the location couldn’t be beat for front row seats to the celebrations.
We thoroughly enjoyed the club lounge floor which had great food and drink options. À la carte breakfast orders from the lounge did take a moment. But we were happy to enjoy the lounge, and enjoy the view as we waited.
The hotel pool was also a lovely spot to retreat to. We really enjoyed heading there for a quick swim and reset after big excursions and long days of walking the city.
We were well taken care of by the assistant manager Marianna and her team throughout our stay. In particular, Jose and Tomas made sure we always had lovely drinks and cocktails at the ready. Diego at main concierge desk also helped us with some lovely dinner reservations and gave us excellent tips on where to go.
The pool area and view from the room
Beautiful deluxe room with amazing view. Great restaurants and bar. Warm service. Amazing pool.
Nothing seriously wrong. The floor in the pool area is dangerously slippery.
Just an amazingly brilliant, hotel!! we went as a family over Christmas and the hotel was incredible. Fabulous building facilities excellent service and staff highly recommend perfect location and incredible views from rooms and the rooftop bar. Only improvement would be the Jim is too small and needs more than one type of machine as it was quite busy over Christmas. The checkout process was quite time-consuming as we had a very early flight in the morning and they cannot process the final invoice until the middle of the night and then the system was running. It’s refresh at 4 in the morning. These two items did not attract from our stay, however could be improved upon highly recommend just incredible.
Unbelievable experience. My wife and I were here during our anniversary and Juan treated us like royalty! 10/10 would come back again!
Juan provided us with the best service possible! The city views were amazing as well. I highly recommended this for any special occasion
Juan was the best ! Very attentive and took great pictures of us. We never felt rushed after eating. Gracias Juan !!!
The best view of CDMX !
The best view in CDMX! The food/drinks were great and the entire staff was very friendly and attentive. Juan took great care of us :) Thank you!
Absolutely beautiful location, our server Juan was so knowledgeable friendly and bilingual which was so helpful! He gave us wonderful advice on where to visit in the city and every food and drink recommendation he gave us was remarkable! Excellent service 10/10 would definitely recommend coming to Cityzen while you're in CDMX!
Rodrigo Perez ensured our check in and stay was very enjoyable. He had great recommendations, was incredibly helpful, and secured us a great room. Absolute five star service. Will visit again based on his service alone!
We dined at Cityzen, and Juan provided exceptional service. He was attentive, professional, and made the experience outstanding.
I came to explore Mexico City from NYC, I came early morning to grab some breakfast. I saw it had a nice view in front of the El Angel de la independencia so I had to come. The food was very delicious, flavorful, I had the Mexican Bagel which comes with queso Oaxaca, rajas poblanas, avocado and bacon and a Concha. I highly recommend them ! Daniel was very professional and welcoming. I’ll come back again with family and friends ❤️
Just wrapped up another excellent stay at Sofitel Mexico City Reforma. We had a Luxury Room which was comfortable for the two of us and had fantastic views from both the bedroom and bathroom (the tub overlooked the Ángel de la Independencia). We were welcomed with chocolates and tequila which was a really nice touch.
Service is always a highlight. The team is consistently friendly, attentive, and accommodating. A special mention to Julian (Guest Experience Manager), who recognized us from previous stays and made us feel truly welcome. Will definitely be back!
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