Keene Elm City Hotel, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.2 (405 reviews)
175 Key Rd, Keene, New Hampshire, 03431 , Keene , US
1-603-352-7616

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Wheelchair accessible
Elevator
Fitness facilities
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Breakfast options limited
Noise issues reported
Cleanliness in some areas

Categories

Cleanliness
8.01
Overall cleanliness noted positively, but some reviews mentioned issues such as food particles in rooms.
Service
8.98
Service consistently praised across multiple reviews for being friendly and accommodating.
Location
8.52
Convenient location with easy access to nearby amenities.
Room Quality
7.97
Rooms generally well-received but noted some layout issues; comfortable beds appreciated.
Amenities
8
Amenities were satisfactory, although breakfast options could be improved.
Value for Money
8.46
Value is considered fair, but some felt the pricing was on the higher side for the area.
Food and Beverage
7.51
Breakfast received mixed reviews, with some claiming it was bland.
Overall Experience
8.18
Overall experience met expectations with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:05

Property Description

Indoor Pool and Fitness Center
Enjoy the convenience of our indoor pool and fitness center during your stay.

Complimentary Amenities
Take advantage of complimentary wireless internet, buffet breakfast, and self-parking.

Convenient Location
Explore nearby attractions such as Keene State College and Cheshire Children's Museum.

With a stay at Holiday Inn Express Keene, an IHG Hotel in Keene, you'll be within a 5-minute drive of Ashuelot River and Historic Main Street.

Important information:

  • Pool access available from 6:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHT

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 50

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.2
Based on 405 reviews
Cleanliness: 8.01
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 8.46
Food and Beverage: 7.51
Overall Experience: 8.18
A
Aileen • solo_traveller • us
10
2026-04-29 • via Nuitee
F
Flynn • solo_traveller • us
8
2026-04-29 • via Nuitee
J
Joe • couple • us
8
Very nice
Pros:

Very convenient location.

2026-04-23 • via Nuitee
M
Michelle • couple • us
10
2026-04-21 • via Nuitee
R
Renee • solo_traveller • us
10
Pros:

Easy access clean good breakfast.Friendly staff!

Cons:

Some of the outlets in room don't work

2026-04-19 • via Nuitee
J
Justin • solo_traveller • us
8
Pros:

Quiet,affordable, clean

Cons:

Shower didn't keep water from getting on floor

2026-04-17 • via Nuitee
A
Andrea • solo_traveller • us
7
Pros:

The hotel was clean , the pool was AWESOME! The Staff was friendly room was spacious loved the walk in Shower

Cons:

The bed was really uncomfortable,didn't sleep well. The Continental Breakfast was ok I went out around 7:50 am and the buffet was about empty. I was able to make one breakfast sandwich with meat and the other without because the sausage patties were gone. I did ask if they were gonna make more and they offered but I didn't want to be a bother but if u have a Continental Breakfast posted till 9 am it should have everything till 9 am

2026-04-17 • via Nuitee
K
Keefe • couple • us
7
2026-04-12 • via Nuitee
R
Richard F • couple • us
10
Great value in a great city!
Pros:

Well maintained and colored lights outside!
Dillian was great super friendly and responsive and helpful!!

Cons:

All was great but pool wasn't really as heated as much as I thought it would be..

2026-04-12 • via Nuitee
M
Muhammad • extended_group • pk
9
2026-03-30 • via Nuitee
H
Heidi • couple • us
10
2026-03-30 • via Nuitee
P
Pauline • couple • fr
9
2026-03-23 • via Nuitee
J
Joseph • solo_traveller • us
8
2026-03-21 • via Nuitee
G
gerken • couple • us
10
Pros:

Reasonable price and clean!!

2026-03-16 • via Nuitee
J
James • couple • us
8
Will come again
Pros:

Everything was great

Cons:

Bedspread was stained

2026-03-16 • via Nuitee
C
Carolene • family_with_children • us
10
Great place and affordable
Pros:

The staff was very friendly and helpful with anything I needed. The rooms were clean and comfortable.

Cons:

Nothing

2026-03-16 • via Nuitee
A
Autumn • couple • us
10
2026-03-10 • via Nuitee
D
Dean • couple • us
8
2026-03-10 • via Nuitee
D
Doreen • extended_group • us
8
2026-03-09 • via Nuitee
A
Amanda • couple • us
10
Pros:

Everything the staff treated you like family. The pool was warm honestly can say this was the best hotel I have ever stayed at will definitely be my go to next time I am in keene.

Cons:

The only down fall was no hot tub

2026-03-09 • via Nuitee