Best Western San Dimas Hotel & Suites

Hotels
•
Best Western
9 (586 reviews)
501 West Bonita Avenue , San Dimas , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Delicious breakfast
Cons:
Cleanliness issues
Uncomfortable bed
Accessibility concerns

Categories

Cleanliness
7.83
Several reviews mention cleanliness issues, including stained furniture and cockroaches.
Service
9.8
Numerous comments highlight friendly, helpful, and professional staff.
Location
9.34
Guests appreciate the central location and nearby amenities.
Room Quality
8.79
Rooms were reported as spacious and comfortable, despite some issues.
Amenities
9.32
The pool area and breakfast options received praise.
Value for Money
8.78
Overall good value reflected in reviews discussing room rates for the experience.
Food and Beverage
9.33
Breakfast quality and variety were highlighted as strong points.
Overall Experience
8.8
Mixed reviews, but overall guests had a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:25

Property Description

Year-Round Outdoor Pool:
Take a refreshing dip in our year-round outdoor swimming pool, perfect for relaxation and fun under the sun.

Complimentary Reception:
Indulge in our complimentary evening reception offering a selection of beverages and light snacks, the ideal way to unwind after a day of exploring.

Convenient Amenities:
From free Wi-Fi and cooked-to-order breakfast to a business and fitness center, we provide everything you need for a comfortable stay.

Book now to experience the perfect blend of comfort and convenience at Best Western San Dimas Hotel & Suites.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

9
Based on 586 reviews
Cleanliness: 7.83
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 8.8
S
Susie • solo_traveller • us
7
Comfortable stay
Pros:

The property was clean, the staff was friendly and accommodating most importantly the room was clean and comfortable.

Cons:

The only thing I didn’t like about the property is they didn’t have an elevator.

2026-10-29 • via Nuitee
M
Mary Ann • solo_traveller • us
9
Very pleasant stay.
Pros:

The room was cleaned daily. That's a big plus because others hotels do it on a limited basis. Breakfast was great. Nice having someone make it for you if you choose. Other options as well.

Cons:

The bathroom needed some ventilation. After a shower it took awhile for the steam to clear. Bathroom needed a door jamb to keep it open. The pillows could have been softer.

2026-10-28 • via Nuitee
H
Halsted • couple • us
1
This place is a dump now.
Pros:

The cook to order breakfast was the only satisfactory thing about the stay.

Cons:

Requested 1st floor. Got 2nd floor. Carpet was shabby and worn and barely clean. Bed extremely uncomfortable and lumpy. Bathroom not very clean. Door lock was very difficult to work. Had to try many times to get it to open. Never seemed to get coffee pods or Styrofoam cups reliably every day. My parents and I have been coming here for 30 years. 30 years ago, it was a great place. Now, nothing has changed and they are not even keeping it very clean. We will not be staying here again, in spite of the convenient location.

2026-10-28 • via Nuitee
M
MELVIN ANTONIO • family_with_children • us
9
Great stay!
Pros:

I love the cleanness, location, and tranquility. Amazing breakfast

Cons:

The bed 🛌 is too soft.

2026-10-25 • via Nuitee
J
jian • couple • cn
9
Pros:

早餐很好吃,厨师非常热情。

2026-10-19 • via Nuitee
L
Lynn • family_with_children • us
10
Pros:

Excellent breakfast. The cook was so good and super nice.

2026-10-17 • via Nuitee
C
Claudia • family_with_children • us
8
It was comfortable
Pros:

Fresh breakfast was great.

Cons:

Bees in the pool. One of my family members was stung while in the water in the late evening.

2026-10-08 • via Nuitee
B
Bec • couple • us
10
Best hotel stay in years!
Pros:

This is seriously one of the best hotels we’ve ever been to. I would live there if I could excellent customer service, delicious continental, breakfast and lovely, clean rooms plus the pool and Jacuzzi were great.

Cons:

The only thing I can complain about is I wish my stay was longer

2026-09-19 • via Nuitee
M
Michael Sekulic • solo_traveller • us
4
Won't be back, disappointed.
Pros:

Pool was ok, room was horrible, cigarette burn on cover. next door was loud. front desk ok. good restaurants nearby. close to freeways.

Cons:

did not eat breakfast, room, shady area. use caution.

2026-09-10 • via Nuitee
N
Nicole • family_with_children • us
9
We plan to stay there again on our next trip. Worth it.
Pros:

The room was big and very clean. The hotel itself was quiet. The breakfast was delightful and the breakfast staff was professional and very friendly.

Cons:

We literally appreciated everything.

2026-09-07 • via Nuitee
C
Craig • solo_traveller • us
10
2026-09-06 • via Nuitee
R
Richard • solo_traveller • us
10
2026-09-03 • via Nuitee
E
Erica • family_with_children • us
10
It was ok
Pros:

Location is great

Cons:

Hotel was super busy a lot of noise

2026-08-30 • via Nuitee
W
W7026HBrandys • Family
2
What a dump
Pros:

Room not clean, bathroom door has water damage, bed is hard as a rock, pillows are small. It’s not that secure. I had someone (kids probably) pound on my door before 6am. Coffee maker and coffee, but no coffee cups.

2026-08-23 • via Tripadvisor
A
Arnold • family_with_children • us
3
Pros:

The staff

Cons:

No smart TVs you only go one breakfast choice

2026-08-17 • via Nuitee
C
cherie • solo_traveller • us
9
Hotel
Pros:

Excellent location
Large comfy rooms
Nice shower .

Cons:

Breakfast was just ok i think best western pluses have more to offerhotel

2026-08-06 • via Nuitee
K
Karl • solo_traveller • us
10
Great place to stay and unwind. Relax by the Pool and enjoy Chef to order Breakfast for the whole family!
Pros:

Everything. Clean rooms, great staff and the Chef to order Breakfasts are awesome!

2026-08-03 • via Nuitee
K
Karl • couple • us
10
Best of the Best
Pros:

Best Stay ever!

Cons:

Zero

2026-08-03 • via Nuitee
F
Francesca • couple • it
8
2026-07-22 • via Nuitee
F
Francesca • couple • it
8
2026-07-22 • via Nuitee