Comfort Suites Alpharetta-Roswell - Atlanta Area

The bathroom had No shampoo and conditioner No soap and the bathroom light when you turn it on the fan comes on with it and it very very loud noise was only given one face towel and my key card was not working waited 30min before I was able to get into my room after working a 16 hrs shift.

The rooms were dirty

Una vez la habitación olía a MARIHUANA

Nada

Room outdated
Musty smelling and humid
Rusty lamps

Upgrade shower was poorly done a lot of water stains furniture in room needs to be upgraded. I had to switch rooms because the couch was literally coming apart in the first room.

The first room we were given had a table that was peeling apart with lots of jagged edges not safe for the children and there was mold underneath the mattress. When we were moved to the next room it was much better, but the mattress still had stains all over it. Also, the next morning when we were at breakfast the cleaning lady was hovering over us trying to clean up (I understand it was time to pickup). But she would come and take things like the serving dishes or condiments when we set them down before we were finished trying to get breakfast finished for our 3 children. She was very rude.

Property was great.

Inexperienced desk worker left alone for night shift and had to call another employee repeatedly for instructions. Major water leak in lobby area left guests walking on soaking wet towels and wet tile-was left like that for the 2 days I was there. No hair dryer in room and no loaners at front desk. The rookie desk woman didn’t know what to do. At 9:30 pm she called our room saying she was going to move us to a different room that had a hair dryer! I told her “That’s not happening. We are in bed. I’ll just deal with a bad hair day.” No paper or pen. Parking area at the end of the hotel was sketchy and had a path that various people were using as a shortcut walking through the parked cars. We had arranged for a late check out with the rookie and a manager when we checked in because I had a very early medical appt and another in the afternoon. We wanted to come back to rest between appts. 10:00am, Do not disturb sign hanging, and the maid knocks and opens the door and walks in.
And don’t even get me started on the pathetic offerings for “breakfast.” Terrible.

The chair in the room should have long been removed, the entire top oh it was peeling and quite unattractive. The coffee table was in bad shape. There was not a phone in the room to get assistance, so must walk out to the front desk. We stayed two nights and there was no breakfast available as they’d advertised, something about the truck not coming in but no credit for what they’d advertised and not provided. We regretted not going with the Spring Hill suites, they were slightly higher, but would’ve been worth it. Never again!