Hilton Kuching

The hotel stay was fine. However, their change of dates / cancellation policies are unforgiving. It has been an expensive lesson! Will never stay there again.

It was my first time visiting Kuching, and I’m so glad I chose the Hilton Kuching. A huge thanks to Petrol and his team on Executive Lounge for the incredible hospitality service, they really went above and beyond to make my three-day stay meaningful and memorable

Best of the best 5 stars staycation place on strategic location of Kuching City Center. Reasonable room rate, great pool, food and beverages, in room dining, spacious room size and excellent wellness facilities (pool and sauna FTW). Thank you Ms. Fara from reception for efficient check in process and room upgrade, Mr. Jeremy and River View Cafe staffs for great breakfast, pool and gym attendant staffs, and all Hilton Kuching staffs for great services and hospitality.

My wife and I I recently returned to Hilton Kuching for a two night stay and it was like coming home to our private residence in Kuching.

Adrian had prepared all the registration documentation and stepped out from behind the desk to welcome us back and hand us the keys.

Helen and Terry also extended a personalised greeting and quickly seated us in the Chinese Restaurant for dinner where the food, as always, was delicious. We were looked after very well in the Executive Lounge by Petros, Sheila and Aless.

The room, overlooking the fantastic tableau of the Sarawak River, Fort Margarita and Mount Santubong at the horizon, was spotlessly clean and all the facilities were in good working order. WiFi reception is strong and stable. I like the new dispensers in the bathroom.

One outstanding feature of Hilton Kuching is its consistency and reliability in service delivery regardless of how busy the hotel is. It runs like clockwork and is testament to the professionalism and dedication of its management team and all staff. There is always a positive vibe in this hotel.

Upon departure, Brodie bid us farewell in the lobby and we certainly are looking forward to our next visit.

Spent 4 nights in the executive suite with a fantastic view of the river. Staff so friendly and food on the cooking stations for breakfast was very good. My scrambled eggs were delious. Executive lounge was a great place to relax. Thank you Hilton for making our stay so enjoyable.

The river view room has a great view! The room is clean, the bathroom could be bigger, but overall it's good.
The ground floor staff seem to be knowledgabe.

Travelled here with family as a celebratory trip for ny husband and daughter and am so glad that I chose Hilton, Kuching. The service here is exceptional and the warmth exuded is genuine and fantastic. They made special effort knowing that it was a birthday outing by decorating the room, my husband and daughter's faces were pricesless when they walked into the room. In addition, there was also cake served as a surprise, truly fantastic hospitality! Really appreciate the team and hard work. Further, the Hilton Kuching team kept updated about my experience through Whatsapp, and this was simply amazing. A simple Whatsapp.message and they get things arranged for you! Would definitely recommend this hotel to all those seeking comfort warmth and luxury!

Breakfast is good and services is great. Room is comfortable.

As usual. Hilton did not disappoint. Check-in is fast. Room is clean and everything works. Food was good especially the Chinese restaurant.

Nice and comfortable hotel. Good location and easy to access.

Here for a conference with husband. Positives: Great sleep quality, large room, great staff and good location. The pool area is amazing. Pool is good size and no crowds.. no lounger hogging ...i really enjoyed the staff at the pool too. Front door guys are very helpful. Negatives: The food was a little of a disappointment: at breakfast the muffins and donuts were awful, the fruit quality not fantastic. No halal bacon. Vegetable and salad items very limited. Room service had both western and local dishes and wjile local dish was OK the fish and chips was not super fresh,( maybe sat a while before delivery) no salt provided and the chips had a strange taste...not great. Carepet needs replacement. I felt there was cost cutting here...the slippers were the worst quality more like day spa slippers. Slippers are important when the room carpet is old. Room just a kettle no coffee pod machine although good cafe in foyer. For the price overall a little disappointing.

One of the best hotels we have been to. The location by the river and the views excellent. The room overlooking the river outstanding. From the reception and pool to the executive lounge one of the best, good food, the best service ever and the view.....

From the moment I arrived, I was amazed by the warm professionalism of the entire team. My room was upgraded to executive suite overlooking sarawak river. It was spotless, spacious, and thoughtfully arranged for maximum comfort. Not to mentioned the attention to details—from high-quality amenities to prompt room service and the facilties.

A special mention goes to the wonderful breakfast selections at their restaurant—especially the Wok Frying section( freshly made to order char kuey teow, mee goreng mamak and bihun goreng). A must try menu while you are in Hilton Kuching.

I would like to extend my sincere appreciation to Mr. Adrian Teh, the General Manager, for taking the time to engage in a friendly chit-chat session during my stay. His personal touch, including the handwritten Kuching city postcard acknowledging my works of promoting hilton on Instagram, truly stood out. It was a meaningful and memorable gesture.

Kudos as well to Ms. Liew for her outstanding hospitality. Her attentiveness, professionalism, and genuine care reflect the very best of what Hilton stands for. She even took the time to personally communicate with me on her day off—a true testament to her dedication. As a sarawakian herself, she truly reflecting great sarawakian and hilton hospitality combined!!

Thank you to All Front Desk and Executive lounge team: Mr Steve, Ms Shila, Mr Egan for taking care of me during my stay. Not to forget to Chef Nazrin, Chef Jovian Chia, Mr Wahady, Ms Fernie and Ms Betty for a wonderful breakfast experience. I miss Char Kuey Teow and Mee Goreng mamak already!!! Kudos to Chef Nazrin and the team. Simply delicious and addicted.

Terima kasih Hilton Kuching for exceeded all my expectations.

I would definitely coming back really soon.

Love;
THG - The Hilton Guy

We stayed at Hilton Kuching from 23/8 to 25/8, and honestly, it turned out to be one of the best hotel experiences we’ve had. Our original plan was to stay at another hotel, but due to a last-minute booking issue, we decided to call Hilton directly. From that very first phone call, everything was handled smoothly. The operator was so helpful, and I managed to book instantly via phone.

Upon arrival, check-in was seamless, and the hotel was able to accommodate our request for connecting rooms without any hassle. The front desk staff were incredibly kind and professional, and what truly impressed us was the Hilton Magic Team, who even WhatsApped me to check on our room arrangements, such a thoughtful touch.

The rooms themselves were newly refurbished, modern, and very comfortable, with an absolutely stunning view facing the waterfront. Waking up to that scenery was just amazing.

Breakfast was another highlight – a wide spread with plenty of local and international options. We especially loved the Mee Kolo (a must-try!) and the freshly pressed juice station, which was such a refreshing addition.

To top it off, we had a change of plans and needed to check out a day earlier. Despite the very short notice, the front desk immediately said they would speak to the finance manager, and I later received a text confirming that we would be refunded for the unused night. This level of flexibility and customer care really exceeded our expectations.

Overall, Hilton Kuching truly saved our trip and turned what started as a stressful situation into a memorable, enjoyable stay. From the warm hospitality to the excellent rooms and food, everything was spot on.

We will definitely stay here again on our next visit to Kuching!

Two years ago, I celebrated my daughter’s birthday at Hilton Kuching buffet. I brought along my aunty, who was a vegetarian. Chef Naz went out of his way to prepare a special vegetarian pizza and Vietnamese wrap just for her. My aunty was so happy that day. Sadly, two months later, she passed away.

Every time I come back here and see Chef Naz, it brings back the memory of that beautiful evening and the smile on my aunty’s face. Today, I celebrated my daughter’s birthday here again, and I am reminded of how much those thoughtful gestures mean.

Thank you, Hilton Kuching, and especially Chef Naz, for creating not just great food, but also lasting memories.

This is a fabulous hotel . The welcome we received when checking in was wonderful . We received an unexpected upgrade to Riverview room which was amazing . We had views all along the beautiful waterfront . Which was stunning when nightfall came and all the area lit up with a myriad of coloured lights .
The breakfast was plentiful and delicious !We also ate in the Riverview Cafe and had coffee downstairs in coffee shop area .food and drinks at both were exceptionally good .
The staff throughout the hotel were warm , friendly and exceedingly helpful The premises were spotlessly clean and well cared for .
It had a quiet calm ambience throughout .
It certainly is a 5 Star hotel which gave us a 5 Star visit to Kuching .

I recently had a short staycation at Hilton Kuching, and it turned out to be just what I needed calm, comfortable, and refreshing. The staff were warm and welcoming but not so friendly, check-in was smooth and quick.

The upgraded King Guest Room with River View and the room was spotless, spacious, and well-equipped with all the essentials. The stunning view of the Sarawak River right from my window especially beautiful at sunrise and sunset. which made the stay even more enjoyable. and offered a stunning view of the Sarawak River.

Breakfast was good and variety of both local and international options. I especially enjoyed the laksa, kolo mee and fresh tropical fruits — a true Sarawakian touch!

The location is perfect for a staycation. It’s right by the Kuching Waterfront, so I could take relaxing evening walks, and there are plenty of cafes and local attractions within walking distance. Hilton Kuching delivered a memorable and rejuvenating staycation. Whether you’re a local looking for a weekend retreat or a visitor wanting a riverside escape, this hotel is a solid choice. I’ll definitely be back.

My wife and I had six stays in June/July and August and the service standards, cleanliness and friendliness of the staff were consistently at a very high level. Even during high occupancy occasions in the hotel and restaurants we always received very courteous and personalized attention.

What stands out are the unique and non-scripted, yet professional and polite interactions which are so rare in the hotels nowadays. There are too many staff to name personally but the journey from arrival to departure is always a serious of "moments of magic" created by all team members:

At arrival, the lobby ambassadors, Harith, Ateef and Oliver amongst others, are always at hand to help with the luggage and extend a cheerful "welcome back". Adrian, Aaron and Christopher always handle the check-in so personalized and without minimum fuss. Not forgetting Karrie in reservations who handles the bookings so efficiently.

In the lounge, Engle, Sheila and Allessazier looked after us really well. Puan Mastura in the coffee shop equired in a shy but delightful way how to pronounce our names and Betty and her team always remember our preferences for coffee and tea.

The food in the restaurants and bars is excellent with the Chinese Restaurant being our favourite. Helen, Terry, Haidir and the other team members remember our favourite dishes. Eric is a quiet high achiever at the lobby lounge and is very fast in preparing take away sandwiches for us.

To create and maintain such high levels of service is no easy task and requires constant training and management. Congratulations to Adrian Teh and his team for matching the now excellent facilities, following the recent renovation, with service of the highest standard.

With 35 years of history and an unbeatable location in the heart of the city, overlooking the Kuching river The Kuching Hilton is one of these legacy hotels that just gets better and better over time.

We certainly look forward to returning soon and have no hesitation of recommending the hotel to any business or leisure traveller.

Used to stay in Pullman but decide to give Hilton a try. It was a mistake. Cost more but not worth the price.

Check-in was smooth. Breakfast is good with wide selections. Breakfast service was alright. Not Hilton great.

Stayed two nights and rubbish bin was not cleared and water was not top up. Have to request for service.

WA was a good idea but general service is not up to Hilton standard.

Whenever I visit Kuching to catch up with family I have over there, I stay at Hilton Kuching and since my last visit (a few years back now), it has undergone a full renovation, which has brought in a more modern feel to the hotel and made it perfect for those travelling for business or with a family.

Stand outs for me include:

1. The executive lounge (where you can grab breakfast and food/drinks throughout the day overlooking the river and in a very comfortable environment.

2. The recently opened kids club. This is a fantastic addition, especially if you're travelling with children. I was able to drop my 5 year old here while I went for a gym session and she loved her time there with the carer overseeing the space. It is well equipped - there's a TV, book corner, activity space, plenty of toys and a table for them to do creative activities.

3. Location is great - you're a short walk away from shopping malls, restaurants, shops, the river and local food courts. And if you need to travel further, you can always use Grab (Kuching's equivalent of Uber).

A great stay, made even better following all the recent upgrades. Thank you to the team, especially the carer at the kid's club and those working in the executive lounge.