Howard Johnson by Wyndham Lenox

Hotels
•
Howard Johnson
6.6 (507 reviews)
462 Pittsfield Road , Lenox , US
+1 413-442-4000

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Convenient location for events / Tanglewood
Some rooms described as spacious and comfortable
Several mentions of kind or efficient staff
In-room fridge, microwave and coffee available
Cons:
Serious cleanliness issues reported (blood, body fluids, hair, smoke smell)
Inconsistent service with at least one aggressive staff incident
No free Wi‑Fi and limited charging stations
Breakfast often described as mediocre with limited choices
Room maintenance problems (sticky rugs, patched holes, musty smell, faulty AC/outlets)

Categories

Cleanliness
4.2
Mixed but leaning poor: several guests praised cleanliness on some stays, while multiple reviews report serious issues (blood and body fluids, cigarette smell, hair in bathroom, sticky rugs, unclean spa tub and poorly patched damage).
Service
7.4
Mixed service: several mentions of kind, pleasant and efficient staff, but there are notable incidents of refusal to address problems and one aggressive/confrontational front-desk interaction.
Location
8.2
Generally positive: multiple guests cite convenient location and closeness to events (Tanglewood, event venues) as a strong point.
Room Quality
7
Mixed: rooms are described as spacious and comfortable by several guests, but problems reported include musty/smoke smells, sticky rugs, odd/uninviting tub, outlet sparks, and visible wear/damage.
Amenities
6.1
Average to below-average: fridge/microwave/coffee available in rooms, but complaints about no free Wi‑Fi, limited charging stations, small breakfast area and limited decaf/choices.
Value for Money
6.1
Mixed value: some find it acceptable for purpose/seasonal value, others feel price is high for the condition and experience.
Food and Beverage
6.8
Mediocre but serviceable: breakfast described repeatedly as OK or mediocre with limited choices and occasional missing options (no decaf).
Overall Experience
7
Mixed overall: some guests had comfortable, convenient stays while others experienced serious cleanliness or service failures that led to leaving; overall sentiment is mixed with notable positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Mountain Views and Outdoor Pool
Enjoy stunning mountain views and relax by the outdoor pool at Howard Johnson Lenox.

Convenient Amenities
Each guest room is equipped with free Wi-Fi, cable TV, microwave, refrigerator, coffee maker, and seating area for your comfort and convenience.

Nearby Attractions and Dining Options
Explore nearby attractions like Bousquet Ski Area, Pittsfield Country Club, The Colonial Theatre, Kennedy Park, and Norman Rockwell Museum. With three restaurants within one mile, you'll have plenty of dining options to choose from.

Book your stay at Howard Johnson Lenox now to experience a perfect blend of comfort, convenience, and scenic beauty.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.6
Based on 507 reviews
Cleanliness: 4.2
Service: 7.4
Location: 8.2
Room Quality: 7
Amenities: 6.1
Value for Money: 6.1
Food and Beverage: 6.8
Overall Experience: 7
L
Lynn • couple • us
1
Unprofessional and ridiculous
Cons:

They checked us in but someone’s stuff was in our room. They had no idea whose stuff it was. Didn’t have another room available. Never sorted it out or apologized We had to go somewhere else

2026-11-07 • via Nuitee
S
SEEMA • family_with_children • us
10
2026-11-03 • via Nuitee
C
clement • solo_traveller • fr
10
A nice and clean motel
Pros:

A nice and clean motel. The staff is very kind.

2026-10-30 • via Nuitee
G
Geldman • family_with_children • il
10
Pros:

Clean and amenities

Cons:

Nothing

2026-10-25 • via Nuitee
P
Patrick • couple • us
8
2026-10-24 • via Nuitee
K
Kristine • family_with_children • us
8
2026-10-24 • via Nuitee
D
Deming • solo_traveller • us
3
The fire alarm kept going off, keeping me awake all night.
2026-10-22 • via Nuitee
W
Wanda • solo_traveller • us
10
Perfect
Pros:

People clean comfortable

2026-10-22 • via Nuitee
B
Brian • couple • us
8
Pros:

Location

2026-10-22 • via Nuitee
C
Cynthia K • couple • us
1
Unpleasant and disappointed
Pros:

Nothing.

Cons:

Had blood in the curtains and body fluids all over.
Stuff refused to clean it and asked me to leave just 15 minutes in the stay.

2026-10-19 • via Nuitee
C
Christian • solo_traveller • de
6
2026-10-16 • via Nuitee
A
Allison • couple • us
6
Easy
Pros:

Close to the event we had to go to

Cons:

The AC unit didn’t work properly and the room had a musty smell to it

2026-10-12 • via Nuitee
V
VELASCO • extended_group • us
8
2026-10-10 • via Nuitee
D
Daniel • couple • us
7
2026-10-08 • via Nuitee
R
Richardson • solo_traveller • us
8
2026-10-07 • via Nuitee
E
Erin • couple • us
5
would not stay here again. a high price for a disappointing stay.
Pros:

breakfast was OK

Cons:

there was someone else hair in our bathroom. the weird large spa tub was uninviting, not clean

2026-09-13 • via Nuitee
L
Laurie • extended_group • us
5
Meh
Pros:

Location

Cons:

Sticky rug in room

2026-09-09 • via Nuitee
P
Pamela • couple • us
8
Perfect except for no free WIFI
Pros:

The room was spacious and very clean and comfortable.

Cons:

Can’t believe WIFI wasn’t free! Never had that happen before. Huge negative!

2026-09-09 • via Nuitee
M
Mary • couple • us
8
2026-09-09 • via Nuitee
A
Albert • couple • us
9
Great Value, Ok Breakfast.
Pros:

Clean, well maintained, spacious rooms and pleasant efficient workers.

Cons:

Breakfast was mediocre. More choice and better quality needed

2026-09-08 • via Nuitee