Howard Johnson by Wyndham Lenox

Hotels
Howard Johnson
7.1 (641 reviews)
462 Pittsfield Road , Lenox , us

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good value for money
Cons:
Cleanliness issues
Disappointing breakfast
Outdated facilities

Categories

Cleanliness
6.28
Room cleanliness was lacking; several reviews mentioned dirty bathrooms and leftover items.
Service
8.25
Staff was consistently described as friendly and helpful across multiple reviews.
Location
8.29
Convenient location mentioned positively in various reviews.
Room Quality
6.74
Rooms varied in quality; some were well-maintained while others showed signs of wear.
Amenities
6.77
Basic amenities were present; some guests found them lacking but others enjoyed specific features.
Value for Money
7.73
Several reviews noted that the stay was good value for the price.
Food and Beverage
5.78
Breakfast was often noted as disappointing for the price, and issues with coffee were mentioned.
Overall Experience
6.95
Mixed experiences overall, with high praise for value but lower scores for cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:21

Property Description

Mountain Views and Outdoor Pool
Enjoy stunning mountain views and relax by the outdoor pool at Howard Johnson Lenox.

Convenient Amenities
Each guest room is equipped with free Wi-Fi, cable TV, microwave, refrigerator, coffee maker, and seating area for your comfort and convenience.

Nearby Attractions and Dining Options
Explore nearby attractions like Bousquet Ski Area, Pittsfield Country Club, The Colonial Theatre, Kennedy Park, and Norman Rockwell Museum. With three restaurants within one mile, you'll have plenty of dining options to choose from.

Book your stay at Howard Johnson Lenox now to experience a perfect blend of comfort, convenience, and scenic beauty.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 641 reviews
Cleanliness: 6.28
Service: 8.25
Location: 8.29
Room Quality: 6.74
Amenities: 6.77
Value for Money: 7.73
Food and Beverage: 5.78
Overall Experience: 6.95
L
Lilybean21 couple us
5
Less than I expected for the price.
Pros:

Not much

Cons:

Our non smoking room smelled like smoke. When I plugged in my charger, sparks flew from the outlet. There was a badly patched hole in the bathroom door and the baseboard in the bathroom had chunks missing. There was no decaf available for breakfast and that area was dingy. Surprised that Wyndham is associated with this property.

2026-09-03 via Nuitee
A
Armineh family_with_children us
1
The worst treatment I have ever received in the hospitality business.
Pros:

Nothing.

Cons:

If I could give this establishment a minus star I would.

Please don't fall for the low pricing. There is a reason for that. Do yourself a favor and look around for a different place to stay which is what my daughter and I ended up doing. Please believe me, there are plenty of other much nicer places around the area where you will receive a clean room and good hospitality service.

I booked a non-smoking room with two queen beds for one night. As soon as we checked in and opened the door to the room all we could smell was the very strong stale smell of cigarettes. When I went to the office he offered to show me another room which had one bed. I told him I had booked a two queen size bed room.
He was obviously not happy about this and showed me to a third room.
We stayed there for maybe 10 minutes before deciding not to stay there at all.

When I went back to the office to let them know we weren't staying he got visibly angry and when I inquired about a possible partial refund he became true aggressive and confrontation. He started yelling at me and treated me so badly that all I could do was leave the cards and walk out.

I have stayed in many places and have never had this kind of awful experience before. Please safe yourselves time and money and avoid this place and unlike me, please read the reviews before you book a room.

2026-09-01 via Nuitee
T
Teacher extended_group us
7
It served our purpose but we wouldn’t come back
Pros:

Good size room, convenient location

Cons:

Towels were flimsy and small, breakfast room tiny, choices small

2026-09-01 via Nuitee
L
Leonardi solo_traveller us
6
2026-08-31 via Nuitee
M
Martin couple us
8
Good value especially during Tanglewood season
Pros:

It was fine. I needed no more

2026-08-28 via Nuitee
J
Jonathan couple us
7
Great
Pros:

Hot tub

Cons:

No cameras

2026-08-27 via Nuitee
A
Ana I. couple pr
7
BONITO LA UBICACION
Pros:

CON RELACION AL DESAYUNO Y LA UBICACION ME GUSTO MUCHO, ES LA SEGUNDA VES QUE ME QUEDO ME ENCANTA LA UBICACION Y EL HOTEL, LA PRIMERA VES QUE NOS QUEDAMOS FUE SEGUNDO PISO Y TODO BIEN, PERO ESTA VES PEDIMOS ABAJO POR CONDICIONES DE SALUD Y LA HABITACION FUE UN POCO DIFICIL YA QUE NOS ENCONTRAMOS CON UN MAL OLOR A CIGARRILLO, TUVE QUE SALIR A COMPRAR DESINFECTANTE, PERO SE HABLO Y A PESAR DE LA EXPERIENCIA ME GUSTO LA UBICACION DEL HOTEL. GRACIAS POR SU ATENCION. VOLVER SERIA UN PLACER..

2026-08-27 via Nuitee
S
Sandra solo_traveller us
8
Very quiet nice staff I would definitely stay there again
Pros:

Awesome

Cons:

The previous guest left a soap wrapper on top of the shower it was missed by the cleaning crew

2026-08-26 via Nuitee
S
Spinella solo_traveller us
8
Pros:

Clean, spacious, friendly staff, convenient to Tangelwood, more reasonable than other sites

Cons:

Not enough shelving in bathroom for your stuff, not much of a continental breakfast

2026-08-24 via Nuitee
Y
Yoichi couple jp
5
期待外れ
Cons:

バス停からタクシーを呼ぶように言われたが、タクシーは全くつかまらなかった。

2026-08-24 via Nuitee
D
doris solo_traveller us
9
2026-08-24 via Nuitee
J
Julia couple us
8
Pros:

Close to our music venue

Cons:

Free breakfast was very limited.

2026-08-23 via Nuitee
T
Tina couple us
9
2026-08-21 via Nuitee
C
Christine couple us
7
2026-08-20 via Nuitee
J
Jill extended_group us
8
No frills clean and comfortable motel.
Pros:

No frills but clean updated and affordable. Great location to Tanglewood and The Mount. Staff was pleasant and helpful.

2026-08-19 via Nuitee
R
ronald couple us
7
Cons:

No safety rails on showet

2026-08-18 via Nuitee
S
Sheila solo_traveller us
6
Pros:

Its location.

Cons:

The curtain did not fully close so light shone in.

2026-08-17 via Nuitee
F
FRANCIS couple us
3
Disappointed and below expectations for a $300 plus night facility.
Pros:

Only upside was relatively close to Tanglewood

Cons:

Room was shabby, smelly (heavy use of air fresheners) uneven flooring near door, ancient microwave and coffee maker, lumpy bed, old and loud air conditioner, tiny old bathroom, room faced busy highway, breakfast offerings minuscule and not very healthy. Cost was way over what the product was worth.

2026-08-17 via Nuitee
T
Theresa couple us
4
It was ok. Won't be going back
Pros:

We had a big room. Light on mirror in bathroom.breakfastthe

Cons:

The breakfast was nothing to write home about. Coffee in lobby was weak. The room had an old feeling to it.

2026-08-17 via Nuitee
A
Arthur couple us
10
Comfortable, clean well equipped
Pros:

Breakfast was as expected for continental type

2026-08-13 via Nuitee