Ocotillo Apartments & Hotel

Hotels
Independent
10 (142 reviews)
1711 W Bell Road, Phoenix, Arizona, 85023 , Phoenix , US

Pets allowed

Facilities

Express check-out
Free WiFi
Swimming pool
Express check-in/check-out
Wheelchair accessible
Gift shops or newsstand
Conference space
Golfing nearby
Free use of nearby fitness center
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Pet friendly
Nice nature vibe
Great little hideaway
Cons:
Check-in issues
Hidden fees
Loud other tenants

Categories

Cleanliness
10
Issues reported with cleanliness due to bug and blood stains.
Service
10
Standard quality for this hotel tier, but some dissatisfaction with the check-in process.
Location
10
Perfect for the area, generally positive remarks.
Room Quality
10
Rooms were nice and clean, but some misrepresentation of amenities.
Amenities
10
Kitchen amenities not as expected, but overall decent.
Value for Money
10
Some guests felt overcharged for the quality provided.
Food and Beverage
10
Not mentioned, thus deemed standard quality for this hotel tier.
Overall Experience
10
Mixed feelings about the stay, overall an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:51

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access, shop at gift shops/newsstands, and use a nearby fitness facility at no extra cost.

Featured Amenities
Take advantage of the business center and express check-out services, with free self parking available on-site.

Comfortable Accommodations
Relax in one of our 154 air-conditioned rooms featuring microwaves and flat-screen televisions, with free Wi-Fi and cable programming. Bathrooms include showers and complimentary toiletries for your convenience.

Immerse yourself in comfort at Ocotillo Apartments & Hotel, centrally located in Phoenix (Deer Valley). Book now for a pleasant stay near major attractions and amenities.

Important information:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

10
Based on 142 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
I
Isabel
4
Pros:

Pet friendly but was not happy about check in i booked well i was at work after 5pm for the same day my fault didnt realize it said the office closed at 5pm when my family and I got there after i got out of work at 12am the security clearly said that if i booked after 5 they dont leave keys and we exactly. We're out a day and we already had prepaid. The front office girl didn't want to fix it because she said it was our fault. Whatever checked in and my checkout was supposed to be for Friday on Thursday. They were calling me telling me my stuff was still in the room. Well, yeah, because I had paid until Friday morning. So they messed up on their unorganized.The property itself is not bad.I mean there is a lot of shady people but it's not horribly crazy just felt like i was charged more then i actually stayed and the rooms all show and say kitchen but they do not have kitchen smh

2025-09-25 via Nuitee
P
PHERSON
10
Pros:

It's perfect for the area

2025-09-14 via Nuitee
A
Amanda partner
4
Pros:

The rooms were nice,clean and the areas was pretty love the nature vibe it was giving. But the few things I had an issue with was early check in fee was 20$ for each room. We weren’t told that when we called the hotel but found out right when we got there. Plus a 50$ deposit which was understandable but the early check in fee is just ridiculous honestly

2025-09-11 via Nuitee
T
Tiffany
2
Worst experience ever
Pros:

Well where do i start first theres a 50 dollar deposit thats not mentioned anywhere and becareful they take money away from that for killing a bug was on their bed when we arrived i was charged for the blood from the bug. I mean really and now im covered in red bites also. Only one trash can in the whole room and the shower was turning into a bath without my doing .oh and the slamming doors all day long from next door .

2025-08-21 via Nuitee
P
Patrick
10
Pros:

Hear

2025-08-21 via Nuitee
V
Verified traveler
4
great price but....
Pros:

owner was not there during my check in or check out which resulted in a lot of waiting because nobody else seems to work there if they leave the property. place was clean enough. other tenants were too loud and making too much noise. did not enjoy my stay. ended up leaving early.

2025-08-20 via Nuitee
M
Marquitha
10
Pros:

Amazing 😍

2025-08-18 via Nuitee
P
Patrick family
10
Pros:

Great little hideaway.

2025-08-15 via Nuitee
N
Nora
6
Pros:

Todo muy bien

2025-08-07 via Nuitee
W
Wesley
2
Pros:

I wouldnt mind if i brought u something

2025-08-03 via Nuitee
F
Felicia
2
Pros:

I ARRIVED TO AN RUN-DOWN OLD ESTABLISHMENT THAT ONCE WAS A DRUG AND SEX TRAFFICING PLACE. PLEASE BEWARE THAT THE PICTURE IS OF ANOTHER PROPERTY IN PEORIA AZ. IVE ALREADY FILED A REPORT.

2025-07-13 via Nuitee
M
monica
10
Pros:

I love the peace and customer was amazing

2025-07-07 via Nuitee
Y
Yamila
2
Pros:

It’s so nasty and unsafe. Don’t go to this place , the pictures are not real.

2025-06-24 via Nuitee
C
christopher family
2
Pros:

Doors damaged and locks not functioning, sheets dirty, roaches and other bugs throughout.
Will never book here again.

2025-06-20 via Nuitee
C
Cheryl partner
4
Pros:

There were tons of flies in the room, the TV did not work and they could not move us to another room that was very disappointing

2025-06-16 via Nuitee
J
Joseph friends
4
Pros:

Staff leaves at 5 pm and then the one security guard has to take care of everything. I had a broken tv remote, needed extra towels and overall feel felt like a prison.

2025-06-13 via Nuitee
J
Jane
10
Pros:

This is a very nice hotel, thank you.

2025-06-12 via Nuitee
X
Xavier
6
Pros:

Not bad for the money room smell is something off idk maybe it’s the cleaner they use

2025-06-10 via Nuitee
C
Cinthia Rosaura partner
8
Pros:

Good for the price

2025-06-10 via Nuitee
E
Eliyana
2
Pros:

they make up ridiculous lies to get more out of your deposit, i see why the place is so cheap now because they scam you. do not stay here

2025-06-07 via Nuitee