Fairfield Inn & Suites Butler

Nothing

There was no shampoo in the shower but more disappointing was the sock we found on the floor- that was in the room when we got there. The floor obviously had not been vacuumed. The toilet seat was stained, I had Lysol wiped with me and cleaned it myself- not what I would have thought to find in a Marriott property and the price we paid.

The door of my room didn't latch. The front desk told me to push hard or lift up while closing. The lifting worked. If the problem was known, why wasn't it fixed ???
Oddly enough, a relative of mine was working the front desk during my check-in. Our last name is NOT one that you would normally encounter. And I've not spoken to this persons parents (which I used to know quite well) for many years.
It's not like I walked in off the street. My reservation was several days old. I'm quite sure that my name was spotted prior to my arrival. Was I given this "tricky" door on purpose. The door was tricky enough that on several occasions, I was struggling to make my way out of the room.
I stay in Butler PA hotels quite often. I don't usually stay at the Fairfield Inn due to the location. However, the noon check-out made me reconsider for this occasion.
But, never again !! You've lost any future business from me.

Good day,
Eli

Staff didn’t know what they were doing gave me the wrong room not my reservation. Had to go back and have them find the correct reservation.

Not the cleanest, seems even the halls were not vacuumed

Few things:
Upon booking you indicate the number of people on each room. We were not afforded enough towels, wash cloths, soap dispensers were empty. As far as the breakfast- they serviced food in crock pots that were not tested if food was being served at appropriate temperatures. Eggs were cold despite being in the makeshift crockpot.

Our initial room had a non functioning air conditioning unit on a very hot and humid day.
We were preparing to attend a wedding ceremony and it was very hot in the room. Staff was very helpful and accommodating but we had little time to get ready. They did provide another room for when we returned later in the evening which was more comfortable.

Carpet was filthy, no toilet paper holder, spiders and spider webs near ceiling, TV connection box hanging down over desk, for two people no closet space and only two drawers, paint peeling in the bathroom, problem with the door lock.

Ontbijt,weinig keuze, scrammbled eggs niet lekker.

Pool not in operation! Breakfast was marginal!

There was dark hair in the one shower, as well as on the faucet, there were bugs in the other rooms shower. The thermostat was broken in one of the rooms. The elevator was small in the doors were not functioning properly. The swimming pool was closed and I had two young grandsons with me that had hoped to swim. There were no managers on site.

The TV did not work in the room because they use the internet, and it kept going in and out. very spotty.
Ice machine was down and had appeared to be down for some time.
Coffee at breakfast was very weak, it looked like iced tea!

Water pressure was low in the shower. Climate control erratic, can’t seem to get regulated right.

The pool was recently closed due to safety regulations. Some staff were great but a manager I spoke to was condescending and rude. The breakfast was extremely small, only offering a few options and not inclusive to diverse diets. Generally clean, but our bathroom was not. Hair, that was not ours, in the shower, as well as built up residue.