SureStay Plus Hotel by Best Western Chicago Lombard

Hotels
•
SureStay Plus Hotel by Best Western
8.4 (1973 reviews)
222 East 22nd Street , Lombard , US
+1 630-916-9000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Value for money
Cons:
Shower head issues
Cold room temperature
Limited breakfast options

Categories

Cleanliness
8.24
Several reviews mention clean rooms and bathrooms, but one review highlighted issues like a cold room and minor cleanliness concerns.
Service
8.91
Most reviews indicate friendly and helpful staff, contributing positively to the overall experience.
Location
8.65
Positive mentions of the location being good and convenient, making it a strong point for the hotel.
Room Quality
8
Mixed reviews with some complaints about room features like carpet quality and accessibility, but overall satisfactory.
Amenities
8.13
Good variety in breakfast and availability of amenities, but a few complaints about lack of comfort in beds and seating.
Value for Money
8.49
Many reviews highlight the hotel being a good value for the money, particularly given the positive aspects.
Food and Beverage
8.34
Generally favorable with multiple reviews praising the breakfast options, but some mentioned limited variety.
Overall Experience
8.41
A mix of positive experiences and some complaints, resulting in a balanced overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:45

Property Description

Convenient Location near Yorktown Shopping Center
Located just 1 km from Yorktown Shopping Center, the SureStay Plus Hotel by Best Western Chicago Lombard offers a prime location for shopping enthusiasts.

Comfortable Accommodation with Modern Amenities
Each room at the hotel is equipped with a flat-screen TV, desk, and tea/coffee maker for your convenience. Some rooms even feature a refrigerator, microwave, and sofa bed for added comfort during your stay.

On-Site Fitness Center and Business Facilities
Stay active during your trip by utilizing the 24-hour fitness center, or take care of work tasks at the on-site business center. Additionally, guests can benefit from the hotel's launderette services.

Book now to experience a convenient stay with modern amenities at the SureStay Plus Hotel by Best Western Chicago Lombard.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 1973 reviews
Cleanliness: 8.24
Service: 8.91
Location: 8.65
Room Quality: 8
Amenities: 8.13
Value for Money: 8.49
Food and Beverage: 8.34
Overall Experience: 8.41
M
Marlene • family_with_children • at
5
Pros:

Mitarbeiter freundlich,

Cons:

Keine neuen Handtücher, kein Reinigung der Zimmer

2026-10-23 • via Nuitee
Y
Yuri • solo_traveller • us
8
A solid 8.5
Pros:

Overall, this is a very good hotel.
1. The room was clean and pleasant.
2. I asked for a quieter room and was given one.
3. Staff was friendly.
4. The bed was comfortable (and this is the absolutely main thing I need from any hotel - good night sleep).

Cons:

1. There is no tea/coffee maker in the room. Nowadays, this is a standard feature is pretty much all hotels. This hotel is the only one lagging behind. A tea/coffee maker adds comfort to one's stay. In essence, I wouldn't have to walk all the way downstairs just to get a cup of hot water for my tea and then bring it back, fiddling with key cards and elevator buttons and risking to get my hands burned by hot water in the process.
2. Breakfast ends too early - at 9 am. Even on weekends.

2026-10-22 • via Nuitee
J
Jessica • family_with_children • us
10
2026-10-22 • via Nuitee
N
Nadia • couple • us
7
2026-10-21 • via Nuitee
L
Luis • solo_traveller • do
10
2026-10-20 • via Nuitee
L
Lloyd • couple • us
9
2026-10-20 • via Nuitee
N
Nour • family_with_children • sa
4
Its a decent stay but i would not recommend
Cons:

I did not like the cleanliness they left all the dirty towels on my bed

I did not like the breakfast, there is nothing healthy there

The gym is seriously tiny and the treadmill is so olad and bad

2026-10-19 • via Nuitee
M
Mahajan • family_with_children • us
8
2026-10-19 • via Nuitee
X
XIANG HU • solo_traveller • tw
10
2026-10-17 • via Nuitee
R
Raanan • family_with_children • il
5
Pros:

Nothing

Cons:

Old place ,we stayed there for 4 nights- no shampo after the first night , small towels for all 4 nights

2026-10-14 • via Nuitee
M
MLuciobhz10 • couple • br
7
Tirando o café da manhã, o resto foi muito bom...
Pros:

Localização, funcionários e quarto.

Cons:

O café da manhã é muito fraco, pouquíssimas opções, muito bom para os americanos, mas para brasileiro como eu, passa longe de ser bom...

2026-10-14 • via Nuitee
S
Sarah • solo_traveller • us
9
A very well located hotel with clean, comfortable rooms and nice breakfast offerings.
Pros:

The room was very clean and comfortable. Breakfast was well stocked with cereal, oatmeal, yogurt, bread, bagels, pastries, apples, bananas, make-your-own waffles and pancakes, scrambled eggs, sausages, and coffee and juice. A toaster and microwave were available. Not fancy, but very convenient for getting an early start. There was plenty of parking available,

Cons:

There is very little soundproofing of the room doors. It is very easy to hear anyone coming or going down the hall or talking. Fortunately, the other guests were pretty quiet, so it was not bothersome.

2026-10-13 • via Nuitee
R
Ryan • couple • us
10
Great affordable stay with plenty to do surrounding.
Pros:

Location to everything! Comfortable bed and pillows.

Cons:

Nothing

2026-10-13 • via Nuitee
T
Thomas • couple • us
7
It was just ok. We were traveling for a funeral. Chicago had a lot going on. We took what we could.
Pros:

The staff was nice and breakfast was hot.

Cons:

The bathroom floor had hair left on it. That lead me to assume it had not been deep cleaned.
Room very close to the elevator so every time it opened we could hear it open and close.

2026-10-13 • via Nuitee
H
Hinds • couple • us
8
2026-10-13 • via Nuitee
S
Susan • couple • us
10
Pros:

The price and convenience.

2026-10-12 • via Nuitee
T
Ty • solo_traveller • us
8
Pros:

Clean

Cons:

Ceiling in bathroom

2026-10-11 • via Nuitee
N
Nathalie • extended_group • fr
9
2026-10-11 • via Nuitee
X
Xuanming • solo_traveller • us
8
2026-10-10 • via Nuitee
E
Elton • extended_group • at
6
2026-10-09 • via Nuitee