SureStay Plus Hotel by Best Western Chicago Lombard

Hotels
•
SureStay Plus Hotel by Best Western
8.4 (1932 reviews)
222 East 22nd Street , Lombard , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Value for money
Cons:
Shower head issues
Cold room temperature
Limited breakfast options

Categories

Cleanliness
8.24
Several reviews mention clean rooms and bathrooms, but one review highlighted issues like a cold room and minor cleanliness concerns.
Service
8.91
Most reviews indicate friendly and helpful staff, contributing positively to the overall experience.
Location
8.65
Positive mentions of the location being good and convenient, making it a strong point for the hotel.
Room Quality
8
Mixed reviews with some complaints about room features like carpet quality and accessibility, but overall satisfactory.
Amenities
8.13
Good variety in breakfast and availability of amenities, but a few complaints about lack of comfort in beds and seating.
Value for Money
8.49
Many reviews highlight the hotel being a good value for the money, particularly given the positive aspects.
Food and Beverage
8.34
Generally favorable with multiple reviews praising the breakfast options, but some mentioned limited variety.
Overall Experience
8.41
A mix of positive experiences and some complaints, resulting in a balanced overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:45

Property Description

Convenient Location near Yorktown Shopping Center
Located just 1 km from Yorktown Shopping Center, the SureStay Plus Hotel by Best Western Chicago Lombard offers a prime location for shopping enthusiasts.

Comfortable Accommodation with Modern Amenities
Each room at the hotel is equipped with a flat-screen TV, desk, and tea/coffee maker for your convenience. Some rooms even feature a refrigerator, microwave, and sofa bed for added comfort during your stay.

On-Site Fitness Center and Business Facilities
Stay active during your trip by utilizing the 24-hour fitness center, or take care of work tasks at the on-site business center. Additionally, guests can benefit from the hotel's launderette services.

Book now to experience a convenient stay with modern amenities at the SureStay Plus Hotel by Best Western Chicago Lombard.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 1932 reviews
Cleanliness: 8.24
Service: 8.91
Location: 8.65
Room Quality: 8
Amenities: 8.13
Value for Money: 8.49
Food and Beverage: 8.34
Overall Experience: 8.41
J
Jiashi • couple • us
8
2026-07-18 • via Nuitee
B
Ben • extended_group • at
9
good stay
Pros:

Very friendly staff who answered all of our questions. Large beds too and the breakfast was your average best western breakfast which was perfectly fine for us.

Cons:

You do need a car to get into Chicago and looking for parking is impossible unless you use spothero.

2026-07-17 • via Nuitee
S
Sophia • family_with_children • us
10
Pros:

Breakfast clean

2026-07-17 • via Nuitee
J
Joshua • couple • us
4
2026-07-15 • via Nuitee
G
Gillison • couple • us
9
This best western was so much better than others we have stayed in.
2026-07-15 • via Nuitee
L
Loo • couple • us
8
Pros:

breakfast,is very good

2026-07-11 • via Nuitee
D
Dequita • family_with_children • us
10
I would definitely stay here again!
Pros:

Convenient area. Breakfast was gd also and the staff were nice

2026-07-09 • via Nuitee
R
Rusick • solo_traveller • us
5
There was no elevator and no rooms on the first floor. Getting in the room was a tight squeeze as th
2026-07-08 • via Nuitee
A
Alexa • solo_traveller • us
3
2026-07-08 • via Nuitee
M
Markus • couple • ca
8
One of the best options when it comes to value for money
Pros:

Value for money is great. The hotel our primary choice when visiting Chicago. Only 15 minutes away from Metra station. Free breakfast, great staff and free parking are extra bonuses.

Cons:

Cleanliness of hallways and rooms okay, but could be improved.

2026-07-07 • via Nuitee
M
Mohamed • couple • us
9
Overall it was great and I always stay whenever I go to Chicago.
Pros:

Good Location near the place I was about to visit,

Cons:

Some stuff need to check like bathrooms, other than that it’s great place stay.

2026-07-07 • via Nuitee
W
Waad • couple • us
6
2026-07-07 • via Nuitee
Y
Yazid • couple • fr
8
2026-07-06 • via Nuitee
D
Dana • couple • us
10
2026-07-05 • via Nuitee
L
Lathan • couple • us
7
Over all I had a good stay and nice staff
Pros:

Location and staff

Cons:

Parking

2026-07-05 • via Nuitee
L
Lavelle • couple • us
10
2026-06-30 • via Nuitee
J
Joshua • couple • us
8
2026-06-29 • via Nuitee
L
Lori • couple • us
10
We were pleased and will stay at Lombard location in the future.
Pros:

Very good breakfast and staff keeps area clean

Cons:

Wifi signal very week. Beds are extremely hard and hallway/ elevator needs to be kept clean during construction.

2026-06-28 • via Nuitee
D
Destinee • couple • us
10
2026-06-27 • via Nuitee
A
antonios • couple • us
9
Great
2026-06-25 • via Nuitee