New Haven Inn

Hotels
3.4 (443 reviews)
100 Pond Lily Avenue , New Haven , US
+1 203-387-6651

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Fax/photocopying
Facilities for disabled guests
Private parking
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Cons:
Dirty rooms
Unresponsive service
No breakfast

Categories

Cleanliness
1.79
Multiple reviews highlighted the dirty condition of rooms and common areas.
Service
5.76
Inconsistent service; guests experienced delays and unresponsiveness when requesting items.
Location
4.8
Location was noted to be underwhelming and potentially unsafe.
Room Quality
2.75
Rooms were described as dirty and poorly maintained, with several maintenance issues.
Amenities
4.78
Basic amenities were lacking; no breakfast provided despite claims.
Value for Money
2.74
Guests felt that the condition of the hotel did not justify the cost.
Food and Beverage
1.79
Multiple complaints about the non-existence of breakfast services.
Overall Experience
2.76
The overall experience was largely negative, with many complaints about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:42

Property Description

Convenient Location
Located off Interstate 95, the New Haven Inn is just a few miles away from prestigious universities and museums, making it an ideal choice for travelers visiting educational and cultural landmarks in New Haven.

Comfortable Accommodations
Upgrade to the executive section for added amenities or enjoy the luxury of whirlpool suites with four-poster king beds. All rooms come equipped with essential facilities like coffee makers and cable television.

Business-Friendly
With four conference rooms and proximity to major universities, the hotel caters to business travelers seeking a convenient and comfortable stay while attending events or meetings.

Book your stay at the New Haven Inn for a combination of convenience, comfort, and quality service.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HVN

Location

Guest Reviews

3.4
Based on 443 reviews
Cleanliness: 1.79
Service: 5.76
Location: 4.8
Room Quality: 2.75
Amenities: 4.78
Value for Money: 2.74
Food and Beverage: 1.79
Overall Experience: 2.76
S
Santosus • solo_traveller • us
1
2026-10-31 • via Nuitee
A
Angela • solo_traveller • us
9
2026-10-27 • via Nuitee
M
Michael • solo_traveller • us
3
Cons:

The building was dilapidated, and it was surrounded by homeless people.

2026-10-26 • via Nuitee
V
Vitalij • family_with_children • lt
9
Pros:

comfortable room with everything you need, freshly renovated

2026-10-19 • via Nuitee
W
Willie • family_with_children • us
3
2026-10-13 • via Nuitee
A
Aleksandar • solo_traveller • tt
1
Smell is awful
Cons:

Machines not working. Cleanliness terrible. Morning closed doors could not get out.
Loud AC not able to change the temperature.

2026-10-11 • via Nuitee
M
Myriam • family_with_children • ch
3
Nie wieder.
Cons:

Das Zimmer sowie auch Lobby und Treppenhaus war sehr schmutzig. Im Bad hatten wir fast kein Wasser und ausser im Bad hat kein einziges Licht funktioniert. Beim Empfang war die anwesende Receptionistin alles andere als motiviert.

2026-10-09 • via Nuitee
C
Chardai • family_with_children • us
7
2026-10-07 • via Nuitee
R
Rossana • couple • us
1
The state should close that hotel; there are too many addicted people.
Pros:

Nothing

Cons:

Dirty bathtub that kept clogging
Sink kept clogging
Bathroom window in terrible condition
Foul-smelling sheets

2026-08-24 • via Nuitee
K
Kyerrica • couple • us
5
I will not be returning
Pros:

Price was cheap

Cons:

They do not provide a mini fridge, there is no microwave. TV is from the 1900s with maybe 3 to 4 channels to pick from

2026-08-20 • via Nuitee
C
Chariza B • family_with_children • us
4
2026-08-17 • via Nuitee
K
Kadyann • family_with_children • us
1
Checking in saw the place and checked right out now trying to get my refund and booking is giving me problems
Pros:

Nothing

Cons:

Everything

2026-07-24 • via Nuitee
M
Mist • solo_traveller • us
9
I am a travel nurse quility sleep, short distance to the hospital (11 min drive) nearby eatery, hot water and a clean r
Pros:

I like the safety. The area is not the best but the staff here are attentive to your needs and screen people coming and going and you will need to be buzzed in after hours. There are security cameras on the property that watched constantly it’s clean and controlled hot water smells clean too! Over all decent place

Cons:

Although there are only a few stairs (I don’t like stairs)

2026-07-20 • via Nuitee
I
Ismariel • family_with_children • us
1
Faltan
Pros:

Nada fue pésimo

Cons:

Te cobran igual que un hotel reconocido y ellos con todo el hotel sucio debajo de las camas sucio, ellos toilet sucio, las escaleras asquerosas no se queden ahí además que la locación del hotel es faltar mucho homeless en los alrededores me fui del hotel y me tuvieron que devolver el dinero

2026-07-20 • via Nuitee
O
Ocasio Ayala • solo_traveller • us
5
2026-07-15 • via Nuitee
R
raymondlou31 • solo_traveller • cn
10
2026-07-10 • via Nuitee
J
Junior • family_with_children • us
1
Cons:

Mal holor

2026-07-06 • via Nuitee
H
Hood • solo_traveller • us
1
Never
Pros:

I checked in very late and could pay at that time.

Cons:

The A/C wasn't going when we arrived and wasn't nearly powerful enough so we just had ti stand the heat for 3+ Hours. The lobby was locked and also the only enterance and exit which was kinda creepy. The area did not feel safe and the whole building was gross. Oh and there was an exposed light bulb in the shower so we didn't even touch it.

2026-07-04 • via Nuitee
S
Sardorbek • family_with_children • us
8
2026-07-01 • via Nuitee
J
Janai Bryant • solo_traveller • us
6
2026-07-01 • via Nuitee