New Haven Inn

Hotels
3.4 (429 reviews)
100 Pond Lily Avenue , New Haven , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Fax/photocopying
Facilities for disabled guests
Private parking
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Cons:
Dirty rooms
Unresponsive service
No breakfast

Categories

Cleanliness
1.79
Multiple reviews highlighted the dirty condition of rooms and common areas.
Service
5.76
Inconsistent service; guests experienced delays and unresponsiveness when requesting items.
Location
4.8
Location was noted to be underwhelming and potentially unsafe.
Room Quality
2.75
Rooms were described as dirty and poorly maintained, with several maintenance issues.
Amenities
4.78
Basic amenities were lacking; no breakfast provided despite claims.
Value for Money
2.74
Guests felt that the condition of the hotel did not justify the cost.
Food and Beverage
1.79
Multiple complaints about the non-existence of breakfast services.
Overall Experience
2.76
The overall experience was largely negative, with many complaints about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:42

Property Description

Convenient Location
Located off Interstate 95, the New Haven Inn is just a few miles away from prestigious universities and museums, making it an ideal choice for travelers visiting educational and cultural landmarks in New Haven.

Comfortable Accommodations
Upgrade to the executive section for added amenities or enjoy the luxury of whirlpool suites with four-poster king beds. All rooms come equipped with essential facilities like coffee makers and cable television.

Business-Friendly
With four conference rooms and proximity to major universities, the hotel caters to business travelers seeking a convenient and comfortable stay while attending events or meetings.

Book your stay at the New Haven Inn for a combination of convenience, comfort, and quality service.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HVN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

3.4
Based on 429 reviews
Cleanliness: 1.79
Service: 5.76
Location: 4.8
Room Quality: 2.75
Amenities: 4.78
Value for Money: 2.74
Food and Beverage: 1.79
Overall Experience: 2.76
H
Hood • solo_traveller • us
1
Never
Pros:

I checked in very late and could pay at that time.

Cons:

The A/C wasn't going when we arrived and wasn't nearly powerful enough so we just had ti stand the heat for 3+ Hours. The lobby was locked and also the only enterance and exit which was kinda creepy. The area did not feel safe and the whole building was gross. Oh and there was an exposed light bulb in the shower so we didn't even touch it.

2026-07-04 • via Nuitee
D
Dustin • solo_traveller • us
1
2026-07-01 • via Nuitee
S
Sardorbek • family_with_children • us
8
2026-07-01 • via Nuitee
J
Janai Bryant • solo_traveller • us
6
2026-07-01 • via Nuitee
R
Ronald • solo_traveller • us
1
Pros:

The only thing was ok is the price

Cons:

The tub wasnt clean the bed wasnt comfortable at all we didnt even have a microwave in the room the refrigerator was the smallest they could fine we had noway to reheat our food even after asking if they had a microwave in the lobby they said no the wifi if there was any didnt work

2026-06-29 • via Nuitee
T
Tirso • solo_traveller • us
1
2026-06-22 • via Nuitee
M
Maryann • couple • us
3
2026-06-18 • via Nuitee
V
Vivek • family_with_children • us
1
Pros:

location.

Cons:

Room condition was exceptionally bad, broken curtains, unclean beds, bathroom/shower was out of order, iron stand without Iron, No iron at the hotel. Smelly corridors/carpets.

2026-06-10 • via Nuitee
L
Louis • solo_traveller • us
10
2026-06-09 • via Nuitee
L
Louis • solo_traveller • us
10
Pros:

Perfect

Cons:

Nothing

2026-06-09 • via Nuitee
M
Majumdar • solo_traveller • us
3
Pros:

Staff

Cons:

Area

2026-06-06 • via Nuitee
L
Lauren • solo_traveller • us
9
2026-06-04 • via Nuitee
S
Sanjeev • solo_traveller • us
1
Need to close this place and update
Cons:

Super dirty and not maintained at all . Worst hotel even been for cleanliness and no utility or charger working . Shower was rusted . Very scary . Felt like I am I remote area of third world country

2026-05-31 • via Nuitee
F
Faith • couple • us
7
2026-05-28 • via Nuitee
F
Faith • couple • us
7
2026-05-28 • via Nuitee
J
Jie • solo_traveller • ca
1
2026-05-24 • via Nuitee
Y
Yolanda • solo_traveller • pr
1
Sucio y Horrible
Pros:

Nada

Cons:

Sucio con peste a orines y horrible

2026-05-19 • via Nuitee
A
almonte • couple • us
6
not comment
Pros:

service was not bad

Cons:

wifi did not work properly, the front need to be clean , I saw a condom close to the atm

2026-05-14 • via Nuitee
O
Orellana • couple • us
10
2026-04-29 • via Nuitee
O
Orellana • couple • us
10
2026-04-29 • via Nuitee