New Haven Inn

Hotels
3.4 (409 reviews)
100 Pond Lily Avenue , New Haven , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Fax/photocopying
Facilities for disabled guests
Wheelchair accessible
Emergency cord in bathroom
Smoke alarms
Key card access
ATM/banking
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Cons:
Dirty rooms
Unresponsive service
No breakfast

Categories

Cleanliness
1.79
Multiple reviews highlighted the dirty condition of rooms and common areas.
Service
5.76
Inconsistent service; guests experienced delays and unresponsiveness when requesting items.
Location
4.8
Location was noted to be underwhelming and potentially unsafe.
Room Quality
2.75
Rooms were described as dirty and poorly maintained, with several maintenance issues.
Amenities
4.78
Basic amenities were lacking; no breakfast provided despite claims.
Value for Money
2.74
Guests felt that the condition of the hotel did not justify the cost.
Food and Beverage
1.79
Multiple complaints about the non-existence of breakfast services.
Overall Experience
2.76
The overall experience was largely negative, with many complaints about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:42

Property Description

Convenient Location
Located off Interstate 95, the New Haven Inn is just a few miles away from prestigious universities and museums, making it an ideal choice for travelers visiting educational and cultural landmarks in New Haven.

Comfortable Accommodations
Upgrade to the executive section for added amenities or enjoy the luxury of whirlpool suites with four-poster king beds. All rooms come equipped with essential facilities like coffee makers and cable television.

Business-Friendly
With four conference rooms and proximity to major universities, the hotel caters to business travelers seeking a convenient and comfortable stay while attending events or meetings.

Book your stay at the New Haven Inn for a combination of convenience, comfort, and quality service.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HVN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

3.4
Based on 409 reviews
Cleanliness: 1.79
Service: 5.76
Location: 4.8
Room Quality: 2.75
Amenities: 4.78
Value for Money: 2.74
Food and Beverage: 1.79
Overall Experience: 2.76
P
Pretty • solo_traveller • za
1
It was a horrible stay, had to be moved to another room. No iron was provided and the place was very dirty
Pros:

Staff was helpful

Cons:

It was dirty and had old sanitary towel behind the counter I put my food and also charging point for my phone.

2026-01-21 • via Nuitee
K
Karol • family_with_children • us
8
Pros:

That they were remodeling, updating everything, it smell good

2026-01-20 • via Nuitee
C
Carmen • family_with_children • us
1
No me hospedé muy desagradable y muy asqueroso
Pros:

Fatal

Cons:

La limpieza. Muy sucio y mal olor

2026-01-19 • via Nuitee
M
Mariama • solo_traveller • us
1
The only thing good about this place was the price. That price didn't balance out with the negative
Cons:

There were bugs. Problem with the door locking. Staff had very little empathy about those issues. Asked for an extra 30 minutes to check out and was told no because they are unable to tell their housekeeping staff to skip the room and come back 30 minutes later. I have never heard that at any hotel I have stayed at.

2026-01-19 • via Nuitee
E
Essence • solo_traveller • us
1
2026-01-19 • via Nuitee
A
Alexis • couple • us
3
Okay for a night if you really need it but I do not recommend.
Pros:

I liked being upstairs and parking being close. The staff were very friendly! They allowed me to have my two cats free of charge. I really appreciated it because they did not have to do that for me.

Cons:

Cleanliness. I saw a baby roach crawling in the night. I also didn’t feel very safe in the room. There was not a second lock and the door was very hard to close. The beds were also dented in and very uncomfortable. I woke up with pain.

2026-01-19 • via Nuitee
R
Reanna • solo_traveller • us
1
2026-01-19 • via Nuitee
P
Paul • solo_traveller • ca
2
Never again
Pros:

Room was large, bed was fine.

Cons:

AC was noisy
Bathroom was "clean" but really really dated and repairs done sloppily
Main door to lobby was disgustingly dirty
Carpets looked like everybody walking the halls wore filthy work boots
Room door fit like putting a dime in a quarter slot.

2026-01-19 • via Nuitee
O
Orlando • couple • us
10
2026-01-17 • via Nuitee
S
Sara • family_with_children • us
3
Meh.
Pros:

The room was clean and comfortable. Hot water was good. Staff was friendly

Cons:

The common areas were not very clean, needed some work.

2026-01-16 • via Nuitee
E
Estrada • family_with_children • us
5
2026-01-05 • via Nuitee
F
Faith • solo_traveller • us
8
2026-01-05 • via Nuitee
N
Nipson • extended_group • ni
10
2025-12-26 • via Nuitee
J
Jerrell • solo_traveller • us
5
2025-12-22 • via Nuitee
S
Santiago • family_with_children • us
1
2025-12-04 • via Nuitee
D
Duck • couple • us
3
2025-12-01 • via Nuitee
J
Jones • couple • us
6
2025-12-01 • via Nuitee
O
Olan figueroa • couple • us
10
Muy amables
Pros:

Buen servicio

Cons:

Nada, por el momento todo tranquilo

2025-11-15 • via Nuitee
M
Mildred • couple • us
1
Awful
Pros:

None

Cons:

The property was dirty and full of drugs

2025-11-09 • via Nuitee
T
Thierry • family_with_children • fr
1
Pros:

Rien

Cons:

Salle

2025-10-29 • via Nuitee