Courtyard Grand Rapids Downtown

Hotels
•
Courtyard by Marriott
8.6 (454 reviews)
11 Monroe Avenue Northwest , Grand Rapids , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice amenities
Cons:
Dirty rooms
Lousy bathrooms
Inconsistent water pressure

Categories

Cleanliness
8.13
Several comments about dirty rooms and a dusty environment.
Service
9.3
Friendly and accommodating staff, with a few mentions of good service.
Location
9.34
The hotel is centrally located and convenient for events.
Room Quality
7.79
Comments about small rooms, inadequate bathroom facilities, and issues with room condition.
Amenities
8.82
Good amenities such as a fitness center and pool, although some complaints about shower pressure.
Value for Money
7.78
Concerns about high prices compared to the quality and condition of the rooms.
Food and Beverage
8.73
Positive remarks on breakfast but desire for more options.
Overall Experience
8.9
Mixed experiences, but many indicate they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:55

Property Description

Riverside Retreat with Urban Comforts

Indoor Pool and Fitness Center: Take a dip in the indoor swimming pool or unwind in the hot tub after a workout in the well-equipped gym.

Dining Options: Enjoy American meals at The Bistro for breakfast, lunch, and dinner, along with a selection of refreshing drinks and snacks.

Convenient Amenities: Stay connected with free Wi-Fi throughout the hotel and indulge in in-room dining with room service and coffee making facilities.

Book your stay at Courtyard Grand Rapids Downtown for a perfect blend of relaxation and urban convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 29 per day.

Location

Guest Reviews

8.6
Based on 454 reviews
Cleanliness: 8.13
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 7.78
Food and Beverage: 8.73
Overall Experience: 8.9
S
samantha • couple • us
10
Cons:

price.

2026-01-31 • via Nuitee
D
Deborah • family_with_children • us
10
Unfortunately, three days before I arrived at the hotel, I broke my right wrist. The staff was so accommodating, allowin
Pros:

Everything

Cons:

Nothing

2026-01-28 • via Nuitee
T
Tara • family_with_children • us
8
2026-01-26 • via Nuitee
J
JoLynn • extended_group • us
10
2026-01-22 • via Nuitee
M
Megan • solo_traveller • us
10
2026-01-19 • via Nuitee
J
Jenna • couple • us
10
2026-01-19 • via Nuitee
K
Kristen • solo_traveller • us
5
It was a poor experience
Pros:

Did not have breakfast. The person checking me in was great.

Cons:

The coffee maker did not work. The neighbors were noisy and I could not sleep.

2026-01-19 • via Nuitee
B
Bev • family_with_children • us
7
Pros:

The location

Cons:

There are no USB ports in the room. Was given a handicap room, did not ask for one. There was no vent in the bathroom for shower steam.

2026-01-19 • via Nuitee
S
Sean • couple • us
8
Great location, but over priced.
Pros:

Location

Cons:

Dirty room, stained carpet, wall paper peeling, bathroom had low to no water pressure in shower

2026-01-19 • via Nuitee
K
Kori • family_with_children • us
8
Amazing location, super friendly staff and great customer service
Pros:

We love the location, walking distance to downtown and the skywalk to the arena is top notch!

2026-01-19 • via Nuitee
D
Donald • extended_group • us
10
2026-01-19 • via Nuitee
M
Melissa • family_with_children • us
10
Pros:

We really loved the feel of this hotel. Great People-Brittany at the Bar/restaurant was amazing, Staff was all very nive and accomodating especially when we needed a late check out for a Dr appt. They were even cleaning the elevator walls! Just a really great feel in the heart of GR. We had fun walking out the door and grabbing a scooter to go tour the city and the pool and hot tub were great as well. We will definitely be back

2026-01-19 • via Nuitee
W
Wayne • couple • us
10
2026-01-19 • via Nuitee
J
Juliette • couple • us
9
2026-01-19 • via Nuitee
S
Samantha • couple • us
4
Eh.
Pros:

Location

Cons:

For the location and price I excepted more. There wasn’t even a hair dryer in the room.

2026-01-19 • via Nuitee
W
William • couple • us
7
2026-01-19 • via Nuitee
N
Nancy • family_with_children • us
8
Pros:

The front desk staff was amazing

Cons:

I didn't like that. The hot tub was way too hot, and I did not like the fact that we were not allowed to bring beverages into the pool area

2026-01-16 • via Nuitee
• couple • us
7
Cons:

Shower / water pressure

2026-01-07 • via Nuitee
L
L. • couple • us
4
It was just okay but we won’t be back, especially for the price point.
Pros:

The staff was friendly.

Cons:

Paying $55 to park when you’re staying at the hotel is stupid and a rip off. The bathroom had no towel racks and one roll of toilet paper. The bed was not that comfortable. The food was okay but nothing memorable. The overall experience was disappointing.

2026-01-05 • via Nuitee
R
Richard • couple • gb
10
Awesome stay on New Year’s Day
Pros:

Great Location

2026-01-04 • via Nuitee