Baymont Inn & Suites Richmond

Hotels
•
Baymont Inn & Suites
7.1 (248 reviews)
11200 North US Route 12 Main Street , Richmond , US
+1 815-217-2392

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient/close location to venues
Friendly and helpful staff
Breakfast called 'outstanding' by some guests
In-room microwave and fridge
Reasonable price / good value for cost
Cons:
Cleanliness issues (musty odors, visible dirt, hair, stains)
Room maintenance problems (malfunctioning TVs, humidity, uneven tiles)
Washer/dryer reliability issues and extra coins required
Check-in/payment delays and billing confusion
Poor coffee and some limited breakfast variety

Categories

Cleanliness
4.5
Multiple reviews cite poor cleanliness: musty/odd odors, visible dirt, hair in bathroom, and at least one report of blood on trim; several guests called rooms 'not the cleanest' or 'dirty and run down'.
Service
7.8
Staff repeatedly described as friendly and helpful (named staff helped with issues), though service was inconsistent (long check-in/payment delay and multiple visits needed to fix TVs/laundry). Overall generally positive but operational issues noted.
Location
8.8
Location repeatedly praised – close to venues and convenient for activities; cited as a strong positive in multiple reviews.
Room Quality
5
Room condition mixed to poor: reports of run-down rooms, humidity/odors, malfunctioning TVs, uneven bathroom tiles causing a fall, and visible wear (stains/strips on trim).
Amenities
7.2
Amenities exist and are useful (in-room microwave/fridge, on-site washer/dryer) but had reliability issues (washer required extra coins/initially would not start) and limited coffee quality.
Value for Money
8
Several guests noted reasonable pricing and good value for the cost despite shortcomings; one called it 'nice place for the price.'
Food and Beverage
8
Breakfast received strong praise from some guests ('outstanding'), though one comment suggested breakfast could be improved; coffee quality noted as poor by multiple guests.
Overall Experience
7.5
Mixed overall impressions: several enjoyable/acceptable stays and friendly staff tempered by cleanliness, maintenance, and check-in issues; overall experience lands slightly above the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Prime Location for Outdoor Enthusiasts
Located in Richmond, Baymont Inn & Suites provides ski-to-door access, perfect for adventure seekers. Explore nearby attractions like Black Point Historic Preserve and Alpine Valley Music Theatre.

Comfortable Accommodations and Amenities
Relax in air-conditioned rooms equipped with modern essentials such as a flat-screen TV, fridge, and coffee machine. Unwind on the sun terrace or take advantage of the shared lounge.

Convenient Facilities for Business and Leisure
With a business center, 24-hour front desk, and vending machines on-site, Baymont Inn & Suites Richmond ensures a hassle-free stay. Enjoy activities like hiking and cycling in the picturesque surroundings.

Book your stay now at Baymont Inn & Suites Richmond for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 248 reviews
Cleanliness: 4.5
Service: 7.8
Location: 8.8
Room Quality: 5
Amenities: 7.2
Value for Money: 8
Food and Beverage: 8
Overall Experience: 7.5
V
Vern • solo_traveller • us
8
Comfortable, easy check in and out. Courtesy at the check in.
2026-11-06 • via Nuitee
C
Craig • couple • us
7
2026-10-29 • via Nuitee
L
LUZ • family_with_children • us
8
2026-10-26 • via Nuitee
T
Tyler • family_with_children • us
10
2026-10-25 • via Nuitee
B
Beckyboo • solo_traveller • us
10
2026-10-24 • via Nuitee
L
Lyle • couple • us
10
Enjoyable short stay, mountain biking in Silver Lake Wi. 5k Richardssons Farm Giant Corn Maze!
Pros:

Location, cleanliness, breakfast was outstanding! Comfortable accommodations

Cons:

Better coffee lol

2026-10-18 • via Nuitee
A
Alena • couple • cz
6
2026-10-17 • via Nuitee
L
Lars • solo_traveller • us
5
It was okay, but I may not stay again the next time I'm in town.
Pros:

The room was fine, the staff was good and I felt safe.

Cons:

First, there were unoccupied rooms on the first floor. I am almost 77. Why did I have to have a 2nd floor room? Next, the TV was impossible to figure out how to use. Char was very nice when I tried to help when I called the desk the first night, but I gave up trying to make the TV work that night. I thought the radio would be good, but it wouldn't even turn when I plugged it in. The next morning, it took Alexia and Sam to make the TV work and "Anoun"(?) had to come to make the radio work. Alexia and Sam also insisted the radio was only an alarm clock, but they were quiet when I pointed out the "AM-FM" button and the tuner dial on the front of the device. On the 2nd day, I tried using the washer and dryer. It was great to have them and the "Out of Order" sign was off to the side. The washer said "$2.00" on the slide and took 8 quarters that I got from Alexia, however, the washer would not start after I followed the instructions to put in my clothes and soap and put in the 8 quarters I got from Alexia. She came to the washer and tried everything to make it work, including pushing all the "breaker" buttons several times and calling someone for assistance. Finally, she put 8 MORE quarters into the slider and the machine started working. The dryer said "$1.50" and worked fine with that amount.

2026-10-14 • via Nuitee
S
Steve • couple • us
5
OK
Pros:

Convient

Cons:

Dirty and run down

2026-10-13 • via Nuitee
G
Gregg • couple • us
10
Excellent service and always friendly
Pros:

Close and great location

Cons:

Nothing

2026-10-11 • via Nuitee
I
Ismael • couple • us
2
Not good very humid it smelld bad
Pros:

Nothing

Cons:

Not very clean bad odor

2026-10-08 • via Nuitee
R
Richard • solo_traveller • us
9
Pros:

All was acceptable.

2026-10-08 • via Nuitee
J
Jera • couple • us
10
2026-09-15 • via Nuitee
G
Ginger • couple • us
5
Cons:

The handicap ramp in the parking lot leading to the north entrance was made from asphalt that was rippled and uneven making it hard to get into the building. Also the bathroom in room 113 has uneven floor tiles causing my wife to stumble and fall

2026-09-12 • via Nuitee
R
Robert • couple • us
4
Close to venue and reasonable price but not the cleanest.
Pros:

Was close to our event.

Cons:

When we arrived at the property at 3:15 to check in, I was told that my card was declined, but on Booking.com my payment went through onto my credit card and showed the two charges for the two bookings that I made and I was showing them that I had paid and they said we know your card is declined. I said my card is not decline so then they called booking to try and talk and then they came back and told me that I was short $9.45. I wasn’t charged enough by booking so I had to pay $9.45. This took 45 minutes. We didn’t get into our room until 4 PM and we had to be at the reception at 4:30 when we got into the rooms they were not well maintained one of the rooms that we had looked like there was a strip of blood on the trim the room that we stayed in had “private” hair on the back of the toilet you could tell that the bathroom hadn’t been swept because there was a little pieces of dirt and what not on the floor. the TV in our room did not work, when we left for the reception we had asked if somebody could go up and set up the TV. They said they would when we got back from the reception around 10 PM the TV still wasn’t working. We had to call somebody up to fix the TV one of the other rooms that I had booked the TV wouldn’t turn on in the morning but was on the night before but couldn’t turn on the night that morning. Musty smell. The manager did try to help.

2026-09-06 • via Nuitee
M
MARY • family_with_children • us
7
My overall stay was pretty good 👍
Pros:

The room had a microwave and fridge.

Cons:

I couldn't adjust the air conditioner, so I unplugged it.

2026-09-05 • via Nuitee
W
williams • solo_traveller • us
8
Pros:

Nice place for the price

Cons:

Breakfast could have been a bit more

2026-09-03 • via Nuitee
J
Jennings • solo_traveller • us
10
2026-09-02 • via Nuitee
A
Amanda • solo_traveller • us
7
Pros:

Close to the venue, no smoking, breakfast was good.

Cons:

Needs some upgrades!

2026-08-31 • via Nuitee
H
Harry • solo_traveller • us
9
Pros:

Clean and comfortable.

2026-08-30 • via Nuitee