Holiday Inn Express Hotel & Suites New Philadelphia by IHG

Hotels
•
IHG
8.5 (135 reviews)
145 Bluebell Dr SW, New Philadelphia, Ohio, 44663 , New Philadelphia , US
+1 330-339-7731

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Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Internet access in public areas - high speed
Smoke-free property
See all facilities

Review Highlights

Pros:
Clean rooms and property (frequently mentioned)
Friendly, helpful staff
Good complimentary breakfast with many options
Convenient parking
Pool enjoyed by families
Many guests would stay again
Cons:
Occasional cleanliness lapses (hair, debris in room)
Bed/mattress and pillow comfort issues for several guests
Noise from guests above (late-night stomping)
Billing/checkout confusion and at least one maintenance no-show
Reported pool closure for some guests

Categories

Cleanliness
8.2
Mostly positive—many guests describe 'clean rooms' and 'clean property' and praised the pool area; however a few reports of visible debris (candy/chunk on chair) and hair/dust in a bathroom corner lowered the score slightly.
Service
9.2
Generally very strong—staff repeatedly called friendly, super helpful, welcoming and polite. A few service lapses occurred (billing confusion at checkout, a maintenance no-show), but overall staff sentiment is highly positive.
Location
9
Convenient location and parking noted frequently—guests praised parking 'right out front' and proximity for shopping; no major negatives about location mentioned.
Room Quality
7.4
Mixed feedback—rooms were often described as clean and roomy, but multiple guests reported uncomfortable beds (too soft, low spots), poor pillows, noise from guests above, and one room door lock issue that required a room change.
Amenities
8.9
Strong amenity offering—free breakfast with many options was praised repeatedly and the pool was enjoyed by families; occasional issues (a reported pool closure) reduced the score slightly.
Value for Money
8.5
Neutral to positive—free breakfast and convenient parking add value, though at least one guest experienced an unexpected small charge at checkout which impacted perceived value for that stay.
Food and Beverage
9
Breakfast is a clear strength—guests consistently described the complimentary breakfast as 'great', 'very good', with many options and items refreshed frequently.
Overall Experience
7.8
Generally positive overall—many guests said they'd stay again and called the experience 'perfect' or 'great', but recurring issues with bed comfort, occasional cleanliness lapses, late-night noise, and isolated service/billing problems temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:05

Property Description

Luxurious Amenities
Indulge in the fitness center, complimentary Wi-Fi, and handy gift shops during your stay at Holiday Inn Express Hotel & Suites New Philadelphia.

Convenient Facilities
Enjoy the snack bar, free breakfast, and 24-hour business center available at the hotel. It also offers free parking on-site for added convenience.

Comfortable Accommodations
Relax in one of the 83 guestrooms equipped with modern amenities such as flat-screen TVs, free wired and wireless internet, and plush bedding. The private bathrooms feature complimentary toiletries for a relaxing stay.

Unwind amidst the picturesque surroundings of New Philadelphia at Holiday Inn Express Hotel & Suites. Book your stay now for a memorable experience.

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAK

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.5
Based on 135 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9
Room Quality: 7.4
Amenities: 8.9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 7.8
R
Robin • family
10
Pros:

I found the Parking to be good. No issues on our night there

2025-10-05 • via Nuitee
W
Wendell
6
weekend away
Pros:

Parking was good, right out front, breakfast was good and items were refilled/refreshed frequently. Room was clean and roomy but bed was to soft for my back.

2025-10-04 • via Nuitee
T
Tressa
6
Pros:

Our stay was ok. The bed was comfortable. My issue was the cleanliness of our room. There was a candybar? chunk on the chair. It really grossed me out. Additionally the bathroom corner had a pile of hair/ dust/ lint. We were there for a wedding and they were packed.

2025-09-26 • via Nuitee
A
Angel
10
Pros:

Clean rooms, clean property, staff are super helpful and always polite

2025-09-25 • via Nuitee
B
Betty • partner
10
Pros:

Clean property! Very friendly staff! Beds were very comfortable. Would definitely stay here again.

2025-09-08 • via Nuitee
E
Elizabeth • family
10
Pros:

Very nice and clean hotel.

2025-09-06 • via Nuitee
A
Anthony • partner
4
Pros:

Didnt like the way room was set up the bed was terrible and the pillows was very uncomfortable. Got to the room around 530 pm and left around midnight cause we just couldnt get comfortable plus they put a family above us on the next floor and they was noisy stomping the floor

2025-08-04 • via Nuitee
J
Jacob
10
Pros:

Great place!

2025-08-03 • via Nuitee
K
Katrinka • family
10
Pros:

Loved the pool

2025-08-02 • via Nuitee
A
Amy
10
Pros:

Stay was great, I would recommend and stay again. Pool was fun for the kids, breakfast was great for free hotel food. Very clean

2025-07-14 • via Nuitee
L
Lisa
10
Perfect Stay
Pros:

Our experience was wonderful from check in to check out! The attendants were very friendly and welcoming, pool area was clean, room was very clean (no smoke smell!), and breakfast was really good. Cannot recommend this hotel enough! :)

2025-06-01 • via Nuitee
K
Katie
4
Not impressed
Pros:

So when I booked it said pay at property upon arrival. It said my total for the room plus taxes online. I get there and do todome unexpected events on the 3 and half hour drive i talke dtoo the manager and paid most of it in ky card except for like 16 dollars. My husband paid cash. Everything was good. The day of check out the clerk said by have a good day after i turned in keys then once i started loading the car she runs out and said i still owed 15.94 or whatever it was my had already paid. Argued it a little but due to the fact i had a wedding rehearsal to get back home to 3 and half hours away i paid it but i will not be back. Wr also had no remote for our room had to ask worker for one from another room. And had peole running and stomping above us at 1 am. And we had two kids trying to sleep as well

2025-05-24 • via Nuitee
K
Karen • partner
8
Pros:

Everything was good except the bed. We didn't sleep well on this mattress-- there was a low spot on either side. The room was great, breakfast and parking were great.

2025-05-20 • via Nuitee
M
Mark
8
Pros:

Was good except our room door wouldn’t lock unless manually locked from inside. Maintenance didn’t show up to fix it so we were transferred to another room on next day.

2025-05-15 • via Nuitee
H
Haley • family
10
Pros:

Very good breakfast with a lot options. Was very clean. Friendly staff

2025-04-26 • via Nuitee
V
Verified traveler
10
Great place to stay
Pros:

The hotel was clean and had friendly staff. The pool area was nice. The included breakfast had many options and everything was fresh.

2025-04-02 • via Nuitee
E
Edith
8
Would stay again
Pros:

Smells good, everything was clean, breakfast was kind of boring

2025-03-08 • via Nuitee
E
Elizabeth • family
8
Pros:

Great staff, clean & bright rooms.

2025-03-06 • via Nuitee
B
Bobbie • family
10
Pros:

Staff were super friendly!!!

2025-02-28 • via Nuitee
S
SCOTT
10
Pros:

Yes

2024-12-26 • via Nuitee