Andrew Jackson Hotel French Quarter

Hotels
7.5 (675 reviews)
919 Royal St , New Orleans , US
+1 (504) 561-5881
[email protected]

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Paid
Children allowed
Pets allowed

Facilities

Free WiFi
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent French Quarter location (close to Bourbon St, Jackson Square, restaurants)
Historic character and charming/haunted atmosphere
Privacy and courtyard ambiance
Friendly staff when present / responsive phone support
Cons:
Significant cleanliness issues (dirty towels, foul smells, reports of roaches)
Little to no visible staff / predominantly virtual check-in leading to access problems
Maintenance problems (broken door locks, cracks, leaning balcony/stairs)
Limited in-room amenities (no coffee maker/microwave, occasional TV internet issues)

Categories

Cleanliness
3
Multiple reviews describe significant cleanliness issues: dirty towels, foul-smelling bathroom, visible dust and grime on balcony/table, bed left half-made, and reports of roaches. Cleanliness is a clear weakness.
Service
9
Mixed but often adequate: several guests note a virtual/self-check-in model and times with no staff present, yet others report friendly, helpful staff when encountered and successful phone support. For guests who value efficient virtual processes and occasional in-person help, service can feel very good.
Location
9.5
Consistently praised. Guests repeatedly call out the excellent French Quarter location — walking distance to Bourbon Street, Jackson Square, restaurants, and attractions. Location is a primary strength.
Room Quality
8
Rooms have character and historic charm but show wear: small rooms, cracking walls, outdated fixtures, and some maintenance issues (loose towel hanger, balcony/stair concerns). Comfortable for guests who appreciate historic properties.
Amenities
8
Amenities are limited: several guests noted lack of coffee maker/microwave, minimal in-room extras, and occasional lack of internet for the TV, but the property offers an authentic courtyard/atmosphere which some guests value.
Value for Money
7.5
Mixed perceptions: strong location and historic charm add value for many, but cleanliness and maintenance issues reduce perceived value for some. Overall aligns with the target rating.
Food and Beverage
7.5
Not discussed in the reviews; no clear evidence of on-site F&B offerings or issues. Default/neutral rating assigned.
Overall Experience
7.5
Overall impressions are mixed: many guests love the location, charm, and historic/haunted character and would return, while others were very disappointed by cleanliness, security/lock problems, and lack of visible staff. The positives and negatives balance to the target score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-21 20:51

Property Description

While Andrew Jackson Hotel®, a French Quarter Inns® hotel is located near New Orleans's iconic Bourbon Street, we offer the quiet, relaxed and timeless intimacy of another era. Each of our 21 guest rooms and suites blends historic Southern charm with contemporary comfort. Elegant 18th-century-style furnishings are complemented by warm color palettes and hardwood floors. Modern conveniences include free Wi-Fi, mini-fridges, and flat-screen televisions with cable.

Important information:

Please note that parking is offsite. Parking during special events will incur an additional charge and in and out access may be limited. Please contact the property after booking for more details.

All deposits will be made at time of booking.

Please note that Pet Fee is $35 at the property. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 21 years old to check in.

  • Damage deposit

    A damage deposit of 50.0 USD may be required.

  • Parking

    Private parking is available on site.

See all policies

Location

Guest Reviews

7.5
Based on 675 reviews
Cleanliness: 3
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 7.5
J
John • solo_traveller • us
7
2026-10-12 • via Nuitee
N
Nicholas • solo_traveller • us
2
Pros:

Great Location

Cons:

There is no staff at all. No one at the front desk the whole time we were there. We never saw one staff member. They email you your room number and code. Our door lock never worked, it was never locked we just walked right in our room without entering a code and was never able to lock our room when we would leave. So our room was never secure. You could just open the door at any time. Our room was not clean either. Dirty towels, foul smelling bathroom, and bed was half made. We will not be staying here again and would not recommend to anyone. Very disappointed

2026-10-10 • via Nuitee
M
McClebb • couple • us
8
Great
Pros:

Privacy

2026-10-08 • via Nuitee
G
Grzegorz • solo_traveller • pl
3
Dobra lokalizacja kiepski standard
Pros:

Lokalizacja. Wielkość pokoju i balkonu

Cons:

Brudno. Wszędzie kurz, balkon i stół na balkonie brudny. Obiekt nadaje się do remontu a nie do wynajmu

2026-09-17 • via Nuitee
A
ANDRZEJ • extended_group • pl
4
Ochydnie , nigdy więcej ,wielkie rozczarowanie!!!
Pros:

Lokalizacja

Cons:

Wszędzie brudno, tam nikt nie sprząta.udogodnień zero.

2026-09-16 • via Nuitee
T
Troy • solo_traveller • us
7
Good Location for the Quarter if you don't need a pristine hotel stay.
Pros:

Staff was friendly when there but it's mostly a virtual experience. Great location to Bourbon St., Jackson Square, and great restaurants.

Cons:

When I arrived staff was there to check me in but others I noticed were confused when they arrived and there was no staff. They had to call a number and get the codes to the doors. Personally I'm not a fan of no-key locks that are opened via code as it's unknown how often they're changed. Hotel was clean but is old and needs updating. Lots of cracks in the walls; towel hanger not installed sitting under the sink. If you're sensitive to sound at night then bring ear plugs or choose somewhere else. This goes for most chateau style hotels in the French Quarter.

2026-09-08 • via Nuitee
W
Williams • solo_traveller • us
8
2026-08-28 • via Nuitee
J
Jakob • solo_traveller • us
10
Great place to stay if you want to be in the French Quarter.
Pros:

Amazing location. Lots of character.

2026-08-26 • via Nuitee
W
Williams • solo_traveller • us
5
2026-08-25 • via Nuitee
M
Michael • couple • us
10
It was a great stay and enjoyed every minute of it
Pros:

Great beautiful and haunted

Cons:

Room was small but it was still good

2026-08-21 • via Nuitee
E
Eduardo • extended_group • us
5
2026-08-18 • via Nuitee
C
Chad • solo_traveller • us
1
Very unhappy guest
Pros:

The location was perfect!

Cons:

When you walk in all you can smell is weed. Our door didn't seal shut, there was a large gap all the way around the door when it was shut. The stairs getting to the balcony that our room was on were dirty, the balcony was leaning and felt soft. The room itself was kinda clean, except for the roaches!!!! The TV came on but had no Internet. There was no one at the desk to help us either. We ended up calling about the roaches and the room not being cool at all and got the sister hotel St. Pierre... I will not recommend Andrew Jackson and will NEVER book there again! But I will definitely book St. Pierre the sister hotel was one million percent better!!!

2026-08-08 • via Nuitee
L
Lauren • couple • us
4
It was okay
Pros:

The location was nice

Cons:

It wasn’t very clean. There was no coffee maker or microwave. It’s really old and needs maintenance and a good cleaning

2026-08-02 • via Nuitee
H
Harris • couple • us
10
2026-07-25 • via Nuitee
S
Sightseer28455135772 • Family
10
Historic Charm in the Perfect New Orleans Location!
Pros:

We loved our stay at the Andrew Jackson Hotel! The location was perfect, within easy walking distance of the French Quarter, Bourbon Street, restaurants, shops, and so much of what New Orleans has to offer. I especially love staying in historic hotels, and this one has so much character, charm, and history.

Our room was clean, comfortable, and surprisingly quiet at night considering how close we were to everything. The staff was friendly, welcoming, and helpful throughout our stay. We loved the beautiful courtyard and the authentic New Orleans atmosphere of the hotel, it truly added to the experience of our trip.

We also loved hearing about the history and ghost stories associated with the hotel, it made staying in such an old New Orleans property even more fun and memorable! We will definitely stay here again!

2026-07-24 • via Tripadvisor
C
Casal • solo_traveller • us
10
2026-07-21 • via Nuitee
F
Frédérique • solo_traveller • fr
8
Pros:

La localisation, la clim.

Cons:

L'hôtel à des équipements un peu vieux. Difficulté, pour ouvrir et fermer les portes, d'entrée et de la chambre. L'état général de la salle de bain. Pas de lumière devant le lavabo. Les 2 lits très petits en 180 de long sur 140 de large.

2026-07-21 • via Nuitee
M
M8399KRdanh • Couples
10
Great night !!!
Pros:

From check in to check out staff was amazing! Leon met us at the door and was an amazing host. He even tried to get us in to room 208 (thank you Leon) The stay was only one night but was perfect and the “hotel” did not disappoint (Armand and Walter thanks for an interesting night) will definitely be back and maybe even get to stay in 208!!!

2026-07-17 • via Tripadvisor
J
Joseph • couple • us
10
2026-07-17 • via Nuitee
J
jesssT8613PJ • Couples
10
Awesome place to stay!
Pros:

The Andrew Jackson hotel has all the charm of New Orleans in a location convenient to everything you want to do. The rooms are tastefully decorated and the “haunted” rooms still contain the chandeliers known to house the spirits (and yes, weird things that can’t be explained did happen while we were there!) The air conditioning worked well in the summer heat and there is a beautiful secluded court yard to sit in to enjoy the warm nights. Bourbon street is a short walk away as is the French Market area.

2026-07-10 • via Tripadvisor